19
ninjakitchen.com
18
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting .
Motor Doesn’t Start or Blade Assembly Doesn’t Rotate .
• Make sure the container is securely placed on motor base.
• Make sure the lid is securely on container in the correct position (align arrows).
• The appliance is turned “Off”. Press the power button ( ) to turn “On”.
• Check that the plug is securely inserted into the electrical outlet.
• Check the fuse or circuit breaker.
• The unit has overloaded. The appliance will stop and the power light will flash. Unplug and
wait approximately 30 minutes before using again.
• The unit has overheated. Unplug and wait approximately 30 minutes before using again.
• Check to make sure the unit is not overloaded.
Food is Unevenly Chopped .
• Either you are chopping too much food at one time, or the pieces are not of even size and
processing smaller amounts per batch.
Food is Chopped Too Fine or is Too Watery .
• The food has been over processed. Use Auto-iQ® Pulse button for controlled processing.
Food Collects On Lid or On the Sides of the Container .
• The mixture is too thick. Add more liquid.
You Cannot Achieve Snow From Solid Ice .
• Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
• Start with a few pulses and then go to a continuous blending cycle.
Motor Base Won’t Stick to Counter or Table Top .
• Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
Suction feet WILL NOT stick on some surfaces such as, wood, tile and non-polished finishes.
• DO NOT
attempt to use appliance when the motor base is stuck to a surface that is not
secure, (cutting board, platter, plates, etc.).
You get an “Err” Message .
• Your Ninja® is able to detect which jar is on the base. You may be trying to use a program
that is not designed for the jar you have installed. The programs will light up indicating
which programs are available for each jar.
You have a blinking red light .
• The unit is not installed properly. For your safety the unit will only be able to be turned on when it
is properly assembled. Please refer to the assembly pages of this inspiration guide for assistance.
REPLACEMENT PARTS
To order additional parts and accessories, visit
ninjaaccessories.com
or contact Customer Service at
1-877-646-5288
.
PRODUCT REGISTRATION
Please visit registeryourninja.com or call 1-877-646-5288 to register your new Ninja®
product within ten (10) days of purchase. You will be asked to provide the store name,
date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety
notification. By registering, you acknowledge you have read and understood the
instructions for use and warnings set forth in the accompanying instructions.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja Operating LLC .
Warranty coverage applies to the original owner and to the
original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for
a period of one (1) year from the date of purchase when it is used under normal household
conditions and maintained according to the requirements outlined in the Owner’s Guide,
subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole
discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as blending vessels, lids, cups, blades,
blender bases, removable pots, racks, pans, etc.), which require regular maintenance
and/or replacement to ensure the proper functioning of your unit, are not covered by
this warranty. Replacement parts are available for purchase at
ninjaaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the well of the motor base clear of food spills and
other debris), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include
damages caused in the process of shipping, altering, or repairing the SharkNinja
product (or any of its parts) when the repair is performed by a repair person not
authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions
within the warranty period, visit
ninjakitchen.com/support
for product care and maintenance
self-help. Our Customer Service Specialists are also available at
1-877-646-5288
to assist
with product support and warranty service options, including the possibility of upgrading
to our VIP warranty service options for select product categories. So we may better assist
you, please register your product online at
registeryourninja.com
and have the product on
hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $19.95 (subject to change) will be charged when SharkNinja ships the
repaired or replacement unit.
How to initiate a warranty claim
You must call
1-877-646-5288
to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com
and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
