16
SG
+65 800 120 5111
MY
+60 1800 803 915
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ninjakitchen.sg | ninjakitchen.my
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation,
turn power off and unplug unit before troubleshooting�
Unit doesn’t turn on�
• Make sure unit is plugged in�
• Place cup on base and rotate it clockwise until it clicks into place�
Unit doesn’t turn off�
• Remove cup from base by rotating it anti-clockwise and lifting it� Unplug the power
cord from the socket�
Container does not reach a full vacuum seal
• FreshTab™ Tab is wet� Be sure all vacuum components are dry before using�
• Low battery� If your FreshVac Pump is taking longer than usual to pull a vacuum, try replacing
the batteries�
• Overflow reservoir is incorrectly assembled� Before operating the pump, be sure the overflow
reservoir is correctly assembled on bottom of the pump� Overflow reservoir should sit flush
to pump�
•
FreshVac Pump won’t turn on
• Ensure that working batteries are installed correctly in the pump and the battery cover
is securely in place�
• If using an optional power cord, make sure it is manufactured by Ninja Kitchen� Other after-
market adapters are not compatible with the pump�
• If using a SharkNinja power cord, make sure the connector is inserted fully into the pump�
FreshVac Pump won’t turn off
The pump will shut off automatically once a vacuum seal is achieved� If a vacuum seal is
not achieved, you will be able to remove the pump from the lid� If this happens, turn off
the pump and check the following:
• Make sure the Pro Extractor Blades™ Assembly is tightly attached to the cup�
• Ensure the FreshVac Tab on the Flip & Seal Lid is properly installed�
Pump won’t turn on�
• Ensure that working batteries are installed correctly in the pump, and the battery cover
is securely in place�
• If using an optional mains plug adapter, make sure it is manufactured by Ninja Kitchen��
Other after-market adapters are not compatible with the pump�
• If using a Ninja Kitchen mains plug adapter, make sure the connector is inserted fully into
the pump�
DO NOT
remove the tab from the lid�
Accidentally removed the FreshVac tab and need to reinstall
• In a case you accidentally remove the FreshVac Tab and need to reinstall, follow these
easy steps� First ensure the FreshVac Tab matches up with the opening on the Flip &
Seal Lid� Next, align the bottom side of the tab to match the shape of the opening on
the cup� Then press the tab down until it is seated flat�
What do the lights on the FreshVac Pump mean?
• White LED light indicates the pump has been activated and vacuum sealing is in progress�
• Green LED light indicates vacuum sealing is complete� Pump will automatically shut off when
complete�
• A blinking white and green light indicates the batteries have been loaded incorrectly or need
to be replaced�
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REPLACEMENT PARTS
To order additional parts and accessories, visit
ninjakitchen.sg or ninjakitchen.
my
or contact Customer Service on
SG
+65 800 120 5111
or
MY
+60 1800 803
915�
PRODUCT REGISTRATION
Please visit ninjakitchen�sg or ninjakitchen�my or call SG +65 800 120
5111 or MY +60 1800 803 915�to register your new Ninja™ product
within 28 days of purchase� You will be asked to provide the store
name, date of purchase, and model number along with your name and
address�
The registration will enable us to contact you in the unlikely event of a
product safety notification� By registering, you acknowledge you have
read and understood the instructions for use and warnings set forth in
the accompanying instructions�
TROUBLESHOOTING GUIDE - Cont�
•
Can’t remove Pro Extractor Blades™ Assembly from cup
• Cup will be vacuum sealed shut after using the FreshVac Pump�
• Release the vacuum seal by gently pulling up on the FreshVac Tab�
FreshVac Pump does not lock onto cup
• Pump will not lock onto cup� Once pump is activated, the pump will seal to the cup and
become secure�
FreshVac Pump is stuck on the cup
• To release the pump from the cup, press the pump release button (up arrow) and lift up�
Doesn’t mix well; ingredients get stuck
• Using the pre-set programs is the easiest way to achieve great results� The pulses and
pauses allow the ingredients to settle toward the blade assembly� If ingredients are
routinely getting stuck, adding some liquid will usually help�
• When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs� Next add
liquids or yogurt, then seeds, powders, or nut butters� Finally, add ice or frozen ingredients�
Motor base won’t stick to worktop or tabletop
• Make sure surface and suction feet are wiped clean� Suction feet will only stick to smooth
surfaces�
• Suction feet will not stick on some surfaces such as wood, tile, and non-polished finishes�
• DO NOT
attempt to use unit when the motor base is stuck to a surface that is not secure
(cutting board, platter, plates, etc�)�
Unit is difficult to remove from worktop for storage.
• Place your hands underneath both sides of the motor base and gently pull the unit up and
toward you�
