202
Troubleshooting
External Device Issues
Problem
Cause/Solution
A
Cannot establish
a wireless
connection with a
smart device.
1
•
When establishing a wireless connection for the first time,
refer to the instructions in the included “SnapBridge
Connection Guide”.
–
•
If a wireless connection is established, perform the
following operations.
–
- Turn the camera off and then on again.
- Restart the SnapBridge app.
- Cancel the connection and then establish a connection
again.
•
Check the
Network menu
settings in the camera.
- Set
Airplane mode
to
Off
.
- Set
Bluetooth
M
Connection
to
Enable
.
- Set
Choose connection
to
Smart device
.
•
If the camera is registered with two or more smart
devices, select the smart device you want to connect in
Network menu
M
Bluetooth
M
Paired devices
in the
camera. If two or more cameras are registered in the
SnapBridge app, switch the connection on the app.
•
Use a sufficiently charged battery.
–
•
Insert a memory card with sufficient free space into the
camera.
•
Disconnect the HDMI cable or USB cable.
•
Enable Bluetooth, Wi-Fi, and the location data functions
on the smart device.
–
•
In the
A
tab of the SnapBridge app
M
Auto link
options
M
turn on
Auto link
. If it is off,
Download
pictures
and
Remote photography
can be used, but
images cannot be downloaded automatically.
–