If you wish to perform a system reset, press and hold the Rest button on
the back panel for 10 seconds until the lock beeps and the light ring
flashes red. After a system reset, you will need to re-enroll and you owner
phone. You will still be able to send eKeys at no charge to anyone who
previously had an active eKey at the time of reset.
VI. FQA
Q:
What devices are compatible with the NEXTECH smart lock.
A:
The smart lock is compatible with Android and iOS devices.
Q:
How can I reset my smart lock app account if I forgot my password?
A:
1. Open the smart lock app.
2. Click Forgot password
3. Enter the email address upi registered for your smart lock account.
4. Enter a new password.
5. Check get code. You should receive verification code in the email.
6. Enter the verification code to reset your password.
7. Use the new password to sign in the account.
Q:
Can I still use the smart lock when my phone is lost or turn off?
A:
1. Yes. You can still use the traditional physical key or password to
lock/unlock the door.
2. Use a new phone to download the smartlock app. Sign in your
smartlock account with the email and password. Enter the verification
code, then you can use the new phone to unlock the door. Don’t forget to
reset the door after you unlock it.
Q:
The door won’t lock automatically when I close it.
A:
1. Check if Auto Lock is set. If not, press and hold the # key on the panel
keypad for 3 to 5 seconds to lock the door.
2. If the door doesn’t lock automatically when Auto Lock is set, then the
lock has been installed incorrectly.
3. The Auto Lock function is not activated when the batteries are
completely discharged. Check if the batteries are discharged.
Q:
Lock configuration failed
A:
1. Remove the mechanical key from the cylinder.
2. Check that the door was closed properly or if lock operation was
interfered.
Q:
The smart lock has started beeping whenever I lock or unlock the door.
A: This is an indication your battery is low; it’s time to change the batteries.
Q:
The smart lock app is disconnected from the door unit and/or I can’t find
my lock on the app.
A:
1. Close the app, turn your phone’s Bluetooth. Then turn Bluetooth back on,
and open the app.
2. Refresh the app.
3. Only one phone can connect to “smart lock” at the same time. It’s
possible that another user’s phone is already connected to smart lock. If so,
close the app on any other user’s phone.
Q:
I’m unable to open the door from a distance of 10 meters / yards
A:
1. The app works via a Bluetooth connection, which can be impacted by the
environment.
2. For both security and functionality reasons, try moving as close as
possible to the lock.
3. The battery is low, use the emergency power supply for the door.
VIII. Important Safeguards
1. Read all instructions in their entirety.
2. Familiarise yourself with all warning and caution statements.
3. Remind all family members of safety precautions.
4. Always have access to your lock’s standard key.
5. If using the Lock with the # key or Auto-Lock features, make sure to have
your smartphone, passcode or standard key with you to prevent locking
yourself out.
6. Replace low batteries immediately.
Preventing inadvertent Unlocking of Your Door.
