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Frequently Asked Questions(FAQ)
Q: When I plug the device into my computer, the Windows Hardware installation window asks me to
install a driver. What should I do?
A: When you connect the device to PC for the first time or has just restored the factory default settings, you
may come across such prompt. Just click on Next button to finish the automatic installation. Normally,
Windows should not do this because it should see the device as an external hard drive.
Q: Why does the device seem not to support my micro SD card as expected?
A:
The system of the device supports only micro SD cards in FAT32 format. If your card is in any format
other than FAT32, no wonder you find that the device seems not able to support it. However, you can
directly erase it on this device following such directory: Settings> Storage> External Storage> Erase. After
being erased, the card will turn into FAT32 by defaults.
Warning: Before erasing or reformatting you micro SD card, make sure all data on the card have been
backed up or you really don’t want them any longer, otherwise, they will be forever gone.
Q: My device freezes, what should I do?
A: Try penetrating a pin inside the Reset Hole
button until the device is reset and then restart the device.
Q: I downloaded an application, but I cannot install it in my device. Why?
A: Some applications developed for Android mobile might not run properly in the Device. Please consult
the respective software developer for further information.
You are NOT suggested to enable Unknown
Sources under “Settings
>
Security
”.
Q: When charging, my device shows it is charging but will not power on. What’s the problem?
A:
Please
try charging for about 30 minutes, and then
restart the device. If the problem remains, try inserting a pin
into the Reset hole to reset the device.
Q: The device cannot enter Android system after power-on, what should I do?
A: Make sure the device has enough battery charge before power-on. If you fail to enter Android system
after many tries, please try the Recovery mode to restore factory default settings (referring to the problem
of forgetting password below), or contact your vendor for technical help or support.
Q: The device is unable to be charged, what should I do?
A: Make sure you use a dedicated power adaptor provided for the device. If the problem still exists, contact
the vendor.
Q: The device runs slowly, how to speed it up?
A: The more applications you have installed, the slower the device is. Please uninstall some applications
that you don’t use often to speed it up.
Q: I forget my power-on password or graphic, how to start up the device?
A: If you forget your password, you have to enter the Recovery mode to load default factory settings: Press
Power button to confirm entering the Recovery mode.
(1) Power off the device first. Press and hold down the VOL+ button and Power button to enter Recovery
mode.
(2) Use VOL+/- button to move the cursor up/down and select ‘Wipe data/ factory reset’.
(3) Press Power button to confirm entering the Recovery mode.
(4) User Vol+/- button to select “ Yes-- delete all user data” and confirm with Power button.
(5) Select “ Reboot system now” before pressing Power button to confirm.
When your device is restarted, the preset password will be deactivated.
