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Calix 844E - Digital Phone Adapter        7

Frequently Asked Questions

Q: Is the Wireless Security on by Default?

A: Yes, the unit is set up with “WPA2 Key” WiFi security. Login/Password 

credentials are printed on the product label affixed to the device.

Q: Why can’t I find the label with the WPA Key on my Calix 844E unit?
A: If you attached the tabletop stand already it will hide the label. Grasp the unit 

firmly and slid the tabletop stand toward the back of the unit and remove it to 
reveal the label.

Q: Why is my WiFi signal strength lower than I expected?
A: A wireless signal degrades with distance and obstructions. Common signal 

impairments include walls, ceilings, metal, cinder blocks, fluorescent lights, 
microwaves, furniture, neighbour’s devices, etc. While the Calix has been 
optimized to provide wireless coverage for most applications, there may be 
dependencies based on the location where the device is installed. Since the WiFi 
also depends on your device, i.e. ipad or cell phone, the age of the device and 
wireless capabilities will impact the signal and speed.

Q: Can I use my own WiFi Router with the Calix 844E?
A: We do not recommend the use of other routers on the same network or in close 

proximity to the Calix 844E due to the potential for IP and wireless frequency 
conflicts.

Q: Why has my WiFi stopped working as well as it did or completely.
A: Although the Calix 844E can adjust its signal to compensate, multiple WiFi 

signals and a confined area can cause interference for the unit. Eliminate other 
sources of wireless signals in your residence as they could be conflicting with the 
Calix 844E. Try to locate the device centrally up on a shelf with little or no items 
physically blocking it. Do not place Cordless phone base units too close to the 
Calix 844E as this will impair signals.

Q: Who do I contact for Service and Support?
A: Call the Nexicom Helpdesk for Technical Support at 705-775-6394 

or 1-888-639-4266.

Содержание Calix 844E

Страница 1: ...hnical Support and General Inquiries On the Phone 705 775 6394 or 1 888 639 4266 Monday Friday 8 am 10 pm Saturday 8 am 5 pm Sunday 9 am 5 pm By Email support nexicom net Through our Knowledge Base http kb nexicom net Calix 844E Digital Phone Adapter Setup Guide More than you expect ...

Страница 2: ...2 ...

Страница 3: ...f the Calix 844E Connect the other end of the phone cord into your phone or cordless phone base station 4 1 Alternatively you can connect the telephone lines at the central location where your traditional phone lines enter the residence Caution should be exercised and an experienced telephone technician should be contracted for this type of installation 5 Connect the Power supply connector to the ...

Страница 4: ... Port Tabletop Stand Ethernet WAN Port Ethernet LAN Ports x4 Ethernet Cord Phone Port 1 Phone Power Adaptor 110 220 VAC Ethernet WAN Cord Computer Media Gaming Device Calix 844E Digital Phone Adapter Internet Source Modem Barrel Power Connector ...

Страница 5: ... 2 4 5 GHz Wi Fi Ethernet 1 4 Telephone 1 2 WiFi Setup The Calix 844E has dual band Wireless capabilities to provide unprecedented Wi Fi coverage The broadcast SSID name you will look for on your wireless capable devices will be in the format of NEXICOM series of 8 numbers and letters Your password for the Wireless network will be on the Calix s label and referred to as the WPA Key Slide the table...

Страница 6: ... broadband connection allowing many people to access the Internet on different computers at the same time It acts as a sort of gateway between the Internet and all of the computers on your home network The Calix 844E is also a router Q I am having problems with Voice and Call Quality on my phone what do I do A Ensure that all phone wires are solid and free from damage Replace any wires that are to...

Страница 7: ...sed on the location where the device is installed Since the WiFi also depends on your device i e ipad or cell phone the age of the device and wireless capabilities will impact the signal and speed Q Can I use my own WiFi Router with the Calix 844E A We do not recommend the use of other routers on the same network or in close proximity to the Calix 844E due to the potential for IP and wireless freq...

Страница 8: ... registered with Nexicom Inc is kept current at all times In case you are not able to speak during the 911 call the call taker would dispatch emergency response vehicles to your last registered address You need to update your 911 information if you move your device to a different location Contact Nexicom at 705 775 6394 1 888 639 4266 or email voip nexicom net Service Outages The 911 service will ...

Страница 9: ... stops working do the following 1 Use the on off switch on the Calix 844E to turn off the device 2 Turn off the Internet source device modem 3 Wait for 30 seconds and turn on the Internet source device modem 4 Wait another 30 seconds and turn on the Calix 844E 5 Wait for at least 5 to 10 minutes until the service light comes on or starts to blink 6 Test your phone and Internet Service again now If...

Страница 10: ...Calix as shown in the following diagram 1 3 2 Line up GigaCenter and Tabletop Stand as shown Allow a 9 16 offset between the bottom corner of the GigaCenter and the top edge of the Tabletop Stand Push stand to the right while pulling the GigaCenter to the left until locked into place Slide GigaCenter down onto Tabletop Stand until flush ETHERNET 1 PHONE 1 PHONE 2 USB WPS 9 16 ...

Страница 11: ...Calix 844E Digital Phone Adapter 11 ...

Страница 12: ...t To Contact Us for Technical Support and General Inquiries On the Phone 705 775 6394 or 1 888 639 4266 Monday Friday 8 am 10 pm Saturday 8 am 5 pm Sunday 9 am 5 pm By Email support nexicom net Through our Knowledge Base http kb nexicom net More than you expect ...

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