Calix 844E - Digital Phone Adapter 7
Frequently Asked Questions
Q: Is the Wireless Security on by Default?
A: Yes, the unit is set up with “WPA2 Key” WiFi security. Login/Password
credentials are printed on the product label affixed to the device.
Q: Why can’t I find the label with the WPA Key on my Calix 844E unit?
A: If you attached the tabletop stand already it will hide the label. Grasp the unit
firmly and slid the tabletop stand toward the back of the unit and remove it to
reveal the label.
Q: Why is my WiFi signal strength lower than I expected?
A: A wireless signal degrades with distance and obstructions. Common signal
impairments include walls, ceilings, metal, cinder blocks, fluorescent lights,
microwaves, furniture, neighbour’s devices, etc. While the Calix has been
optimized to provide wireless coverage for most applications, there may be
dependencies based on the location where the device is installed. Since the WiFi
also depends on your device, i.e. ipad or cell phone, the age of the device and
wireless capabilities will impact the signal and speed.
Q: Can I use my own WiFi Router with the Calix 844E?
A: We do not recommend the use of other routers on the same network or in close
proximity to the Calix 844E due to the potential for IP and wireless frequency
conflicts.
Q: Why has my WiFi stopped working as well as it did or completely.
A: Although the Calix 844E can adjust its signal to compensate, multiple WiFi
signals and a confined area can cause interference for the unit. Eliminate other
sources of wireless signals in your residence as they could be conflicting with the
Calix 844E. Try to locate the device centrally up on a shelf with little or no items
physically blocking it. Do not place Cordless phone base units too close to the
Calix 844E as this will impair signals.
Q: Who do I contact for Service and Support?
A: Call the Nexicom Helpdesk for Technical Support at 705-775-6394
or 1-888-639-4266.
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