Copyright © 2017 NEXCOM International Co., Ltd. All Rights Reserved.
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eLITE610 User Manual
Preface
Out Of Warranty Service
There will be a service charge from NEXCOM for the “Out Of Warranty”
product service; they are the Basic Diagnostic Service Fee and the Advanced
Component Replacement Fee respectively. And, if the product can not be
repaired, NEXCOM will either return the product to the customer or, just
scrap it, followed by customer’s instruction.
1. Testing and Parts Replacement
NEXCOM will have the following Handling Charges for those OoW
products that returned:
a. Basic Labor Cost and Testing Fee: as Table listed.
b. Parts Fee: NEXCOM will charge for main IC chipsets such as the N.B.,
S.B., Super-IO, LAN, Sound, Memory, and so on.
c. 3rd-party Device Fee: products replacement for CPU, DIMM, HDD,
Chassis, and UPS.
2. Out of Warranty product will have a three months warranty for the fixed
issues. If the product failed with different problem within 3 months, they
will still incur the service charge of “Out of Warranty”.
3. Out of Warranty “products will not be repaired without a signed PI from
the customer, the agreement of the repair process.
Add-on card, 3rd Party Device and board level repair cost higher than
new product prices, customer can abandon to sign PI to repair and,
please contact with sales to buy new products.
