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11
Troubleshooting
SYMPTOM
No sound
or low sound
Whistling,
feedback
POSSIBLE CAUSE
Battery door not closed correctly
Low or dead battery
Sound outlet blocked or damaged
SOLUTIONS
Reopen and close battery door properly
Replace battery
Clear up sound tube or contact hearing
healthcare professional
Volume too low
Turn volume higher/louder
Built-in delay power ON feature
Wait a few seconds for the device to
turned on
Excessive ear wax built-up
Remove/clear wax built-up or contact
your hearing care professional
Hearing instrument not fitted well
in the ear.
Remove and reinsert the instrument
Excessive earwax in your ear
Contact your hearing care professional
Volume too loud/high
The instrument was not fitted well
in the ear
Turn down volume
Re-adjust or re-insert the instrument
Program 1
POCO Q400
Normal
Program 2 Program 3 Program 4
POCO Q401
POCO Q600
POCO Q800
Normal
Noisy
Outdoor
Normal
Normal
Noisy
Outdoor
Telecoil
Standard program setting and recommended using environment:
POCO Q1600
Normal
Noisy
Outdoor
Telecoil
Maintenance
POCO Q201
Normal
Noisy
Outdoor