•Read this manual and review Chapter 4: Troubleshooting & Tips.
•Try to confirm the problem is with the hard drive. If you have a second computer,
move the enclosure to that system and verify that the solution does not function with
that machine.
•Visit our tech center for more support suggestions, including FAQs.
http://www.newertech.com/support
If you still need support, please have the following available to you:
• The serial number of the enclosure
• Your invoice number
• What operating system you are using
• Which kind and model of computer you are using
All of this will help speed your support contact along.
5.1 Before Contacting Customer Service
5.2 Support Hours Of Operation
5 CUSTOMER SERVICE
Newer Technology Guardian MAXimus
Chapter 5 - Customer Service
8AM - 10PM CST Monday - Friday
9AM - 4PM CST Saturday
By Telephone - (815) 308-7601
Live Chat is available during normal business hours as well. Visit
http://www.newertech.com/support
for more information.
Or, you can email. Submit your email at:
http://www.newertech.com/support
