13
newair.com
TROUBLESHOOTING
Problem
Possible Causes
Solution
The cooler isn’t
working.
The unit may be
plugged in using a
different voltage.
Check if using the wrong
voltage.
The circuit breaker may
be tripped or there is a
blown fuse.
Reset the circuit breaker
or check for a broken
fuse
The cooler is not cold
enough.
The external
environment may
require a higher
setting.
Lower the temperature
of the cooler.
The door may be
opened too frequently.
Open the door less
frequently.
The door is not closed
completely.
Make sure the door is
closed securely.
The door seal does not
seal properly.
Replace the seal on the
door. Replacements can
be acquired from the
manufacturer.
The front grille is
obstructed.
Make sure nothing is
blocking the front grille.
The light does not
work.
There may be a
problem with the
display board.
Contact the
manufacturer.
The cooler vibrates
while operating.
The unit is not sitting
on a level floor, or the
unit’s feet are not
correctly installed.
Make sure the unit’s
feet are in the proper
position and tightened
securely.
The cooler produces a
lot of noise.
The unit is not leveled.
See above.
The fan might be
obstructed.
Check the fan to make
sure there is no debris
or obstruction. If not,
contact the
manufacturer.
