16
newair.com
Problem
Possible Causes
Solution
The fridge makes
too much noise
•
The noises are part of
normal operation (see
above)
•
The unit is not installed
properly
•
The unit is malfunctioning
•
It is normal that as each
cooling cycle ends, you may
hear rattling or gurgling
sounds caused by the flow
of refrigerant in the
appliance. The high-
efficiency compressor may
make a pulsating or high-
pitched sound
•
Some popping or cracking
noises are normal. They are
caused by expansion and
contraction of the inside
walls due to temperature
changes
•
Make sure the fridge is on a
hard and level surface. Do
not place the fridge on
carpet
The door does not
close properly
•
The fridge is not level
•
The door was reversed and
not properly installed
•
The shelves are out of
position
•
Make sure the fridge is on a
hard and level surface.
Avoid placing the fridge on
a soft or carpeted surface
•
Reinstall the door
•
Correctly install the shelves
Condensation
builds up on the
glass door
•
Ambient temperature or
humidity is too high.
•
Lower the room
humidity/temperature by
using a dehumidifier or air
conditioner.
The fridge is
frosting often
•
The door was not closed
completely
•
The door gasket is not
sealing
•
Use a screwdriver to loosen
the screws to reposition the
door/hinge and tighten the
screws
•
Ambient temperature or
humidity is too high
•
Close the door tightly and
do not open the door too
frequently or for a long
period of time
•
Reinstall the door
•
Ensure the door gasket is
not loose
•
Lower the room
humidity/temperature with
a dehumidifier or air
conditioner.
