WARRANTY, SERVICE & SUPPORT
New Focus, Inc. guarantees its products to be free of defects for
one year from the date of shipment. This is in lieu of all other
guarantees, expressed or implied, and does not cover incidental
or consequential loss.
TECHNICAL SUPPORT
Information and advice about the operation of your New Focus
products is available from our technical support engineers.
Engineers are on duty from 8:00–5:00 PST, Monday through Friday
(excluding holidays). For quickest response, ask for “Technical
Support” and know the model number for your product.
Phone: (408) 980-8088
Fax: (408) 980-8883
Support is also available by email.
Email: [email protected]
We typically respond to email within one business day.
SERVICE
In the event that your translation stage malfunctions or becomes
damaged, please contact New Focus for a return authorization
number and instructions on shipping the unit back for evaluation
and repair.
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