Support
Guarantee
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We are committed to providing you with the best possible products and services,
but in the unfortunate circumstance that you have a complaint or our app has a bug
which needs to be fixed, please get in touch with us straight away using our support
center system.
In order to streamline support requests and better serve you, we utilize a support
ticket system. Every support request is assigned a unique ticket number which you
can use to track the progress and responses online. For your reference we provide
complete archives and history of all your support requests. A valid email address is
required to submit a ticket.
Newdirectiontackle.co.uk/
/
guarantee
Tell us what you think...
To maintain quality and product development New Direction has listened to the voices of
its customers and identified their specific requirements and preferences. The company has
designed and produced a range of exciting products for with our vision of becoming the most
popular brand available.
New Direction Tackle UK team:
New Direction Tackle DE team:
New Direction Tackle NL team:
We offer you a 24 months guarantee from the date of purchase.
The guarantee covers any defects arising from the drive unit and the electrical and
electronic parts of the boat, faulty material and workmanship.
It does not cover batteries, damage arising from improper use, breakage, or normal
wear of the boat or associated equipment.
The guarantee is invalidated if repairs or modifications are undertaken by unauthorized
persons.
The guarantee period for the rechargeable battery and the rechargeable LI-ION batteries
is 6 months from the date of purchase.
Please complete the form to register your ND tackle Warranty on
NewDirectionTackle.co.uk/guarantee
NAME
ADDRESS
POST CODE
TELEPHONE NUMBER
EMAIL ADDRESS
ORDER NUMBER
SERIAL NUMBER
Newdirectiontackle.co.uk
/support/
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*Found it under the boat lid facing forward on a white sticker
