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USB Software Recovery
The Genesys Black computer system runs on the Microsoft Windows
operating system. If for any reason, your system crashes or you cannot
access the Genesys software, you may have to run the recovery solution
in order to get access once again to the Genesys software. The procedure
for preparing the console for disk recovery is detailed in this section.
IMPORTANT:
It is vitally important that safety copies (backups) of all
snapshot/Recall files are made on a regular basis. The
Filing/Copy method detailed on page 116 can be used to do this by
copying files to either a USB or Network drive.
When the recovery process has finished you can recover the
backed up files to the Genesys from the external drive using the
same method.
If you have access to the Genesys software, before running the
recovery process please backup all snapshot/Recall files,
otherwise you will lose all your files once recovery is started.
Important Requirements before Disk Recovery
u
POWER OFF
the console.
u
Ensure you have the Genesys Disk Recovery USB stick to hand, this
can be located in the supplied package.
u
Make a note of all equipment currently connected to the computer
cassette (at the back of the console), and where it is connected, before
attempting disk recovery.
You will need to refer to this information
when reconnecting cables back to the console, after disk recovery is
complete.
u
At the back of the console, locate the computer cassette and remove
all USB connections from here (make a note of all equipment currently
connected).
u
Connect a Windows compatible USB Keyboard into one of the USB ports
at the back of the computer cassette. The image above shows this type of
keyboard along with the highlighted keys which will be used in the
recovery procedure.
u
Connect a Windows compatible USB Mouse to the console via the USB
port located on the Master Meter Panel at the front of the console.
u
Insert the USB recovery stick into one the USB ports at the back of the
computer cassette.
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