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Section 8:

Troubleshooting Tips

Please refer to this list if you are having problems using the McLeodUSA DSL

service, or if you receive an error message. If you need additional assistance,

please refer to Section 10: Contact Information.

I can’t connect to the Internet. What should I do?

• Check your Ethernet cable connection between the computer

network Ethernet adapter and the DSL gateway. Is it secure?

• Verify that you are installing your DSL equipment after the “Service

Completion Date” provided to you when you ordered your DSL

Internet service.

• Verify that the Ethernet active link light is solid green.

• Verify that all devices attached to the DSL line have microfilters

installed.

• Make sure that there is no microfilter on the phone jack/cord

connected to your DSL gateway.

Still can’t connect? Ping!

The Ping Test is an effective way of determining if you have installed your

network Ethernet adapter correctly and if you have connectivity to the Internet.

• To initiate a ping test, open an MS DOS

prompt and at the

“>”

prompt type

“ping 127.0.0.1”.

• If you receive a reply, you have ensured that the adapter is

installed and functioning correctly.

• If you receive the message

“response timed out,”

then you must

troubleshoot the adapter (Network Interface Card) installation

because it is not functioning correctly. If your Ethernet adapter

(NIC or Network Interface Card) is functioning correctly, you will

next want to determine if you can “ping” your DSL gateway.

• At the

“>”

prompt type in

“ping (IP address of your DSL gateway)”

(computer default gateway).

Содержание 3347NWG-VGx

Страница 1: ...Preferred Advantage DSL Quick Start Installation Guide Netopia 3347NWG VGX Wireless ADSL Gateway Microsoft Windows 95 98 2000 ME XP NT 4 0 NADSL_704_6 9 ...

Страница 2: ... speed cost effective data solutions And while DSL is a cutting edge technology it can be limited by two primary factors The condition of the telephone lines to your location The distance between the Central Office and your location Before processing your order we thoroughly researched the lines to your location in order to prevent unnecessary surprises In a small percentage of cases the exact DSL...

Страница 3: ...Date given to you when you ordered your DSL Internet service MCLEODUSA INCORPORATED AND AFFILIATES HAVE NO RESPONSIBILITY FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE THAT MAY RESULT FROM YOUR INSTALLATION OF DSL EQUIPMENT AS DISCUSSED IN THIS GUIDE MCLEODUSA AND ITS AFFILIATES SPECIFICALLY DISCLAIM ANY LIABILITY FOR SUCH INJURY OR DAMAGE BY PROCEEDING WITH THIS INSTALLATION YOU ASSUME ALL RISK OF P...

Страница 4: ...ilters and Voice DSL Line Splitter 5 Section 5 Connecting the DSL Gateway 7 Did I Connect Everything Correctly 10 Additional Resources for Users with Advanced Needs 11 Section 6 Configuring Microsoft Windows Operating System 13 Section 7 McLeodUSA Customer Website 22 E mail and Internet Browser Setup 22 Section 8 Troubleshooting Tips 23 Section 9 Frequently Asked Questions FAQs 26 Section 10 Conta...

Страница 5: ...ation Kit Quantity Item Description 1 Netopia Gateway 3347W 1 Netopia Gateway 3347W CD ROM 1 Power Supply 1 RJ 11 Telephone Cable lavender 1 RJ 45 Ethernet Cable yellow 1 DSL 2 Line Microfilter 3 DSL Microfilters 1 Voice DSL Line Splitter 1 ...

Страница 6: ...ork Interface Card NIC in each PC Ethernet NICs can be purchased at most retail electronic stores where computer accessories are sold If you are not sure whether your PC has an available Ethernet port please refer to your PC owner s manual or contact your PC vendor Ethernet cabling from each PC to the location where the DSL gateway will be installed one Ethernet cable is included in this kit and c...

Страница 7: ...ic IP scheme please refer to the Netopia User Guide located on the Netopia Gateway CD for configuration assistance instead of the instructions in Section 6 of this guide Available wireless adapters The following adapters can be used to connect to the DSL gateway PCMCIA for laptops PCI for desktop PCs or USB adapter for either 3 ...

Страница 8: ... CAT 5 wiring used for Ethernet LANs is only required between the gateway and the PC s Only two wires are used for the DSL line The gateway expects the DSL signal to terminate on the two center pins of an RJ 45 jack Your jack must be wired accordingly McLeodUSA terminates the DSL line to a Network Interface Device NID that is located either on the outside of the building or in a closet basement Th...

Страница 9: ...he DSL gateway to the same wall jack Installing the Microfilters 1 Disconnect the telephone line cord from the wall jack 2 Plug the microfilter into the jack 3 Plug the telephone line cord into the female end of the microfilter NOTE Repeat these steps for all additional telephones or other devices that share the DSL phone line Make sure a microfilter is NOT installed between the wall jack and the ...

Страница 10: ...om the gateway into the remaining open port of the line splitter NOTE When using a voice DSL line splitter ensure that the DSL gateway and telephone will work properly by verifying the following The microfilter is installed between the line splitter and the telephone The microfilter is NOT installed between the line splitter and the DSL gateway Refer to the image above NOTE If you have a two line ...

Страница 11: ...bles are kept away from power cords fluorescent lighting fixtures and other sources of electrical interference Put the DSL gateway in a location where air can circulate freely around it 2 Plug the power supply to the power jack on the back of the DSL gateway and into a surge protected AC outlet 1 3 Turn on the power using the power switch The Power light should come on solid green 4 Plug one end o...

Страница 12: ...are connecting additional PCs or other networked devices such as a printer repeat this step for each device You will need to supply the additional Ethernet cables or have Ethernet wiring installed for additional devices 6 The LAN light corresponding to the port you selected will come on solid green If the Netopia Installation Wizard detects the required network settings in your PC it will automati...

Страница 13: ...ireless c The wizard will now ask for the serial number of the Netopia DSL Gateway 3347NWG VGX This can be found on the sticker below the Netopia logo If you are using a non Netopia wireless card please check the indicated box Select Enter 4 The installation wizard will start to install the wireless client and drivers for your wireless adapters 5 You will be prompted to install your wireless card ...

Страница 14: ... are working as expected Wireless Link Blinks green when there is activity on wireless LAN LAN 1 2 3 4 Solid green when connected to each port Blinks green when active on each port DSL Sync Blinks green with no line attached Solid green when a network connection is established trained Power Solid green when the power is on 10 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com ...

Страница 15: ...g apply to you your network configuration You require certain workstations on your network to have public Internet static IP addresses You require servers on your network to have public Internet static IP addresses Your network workstations are currently configured with private static IP addresses and you cannot change them to dynamic DHCP without interrupting existing applications or connectivity...

Страница 16: ...e gateway If you need help configuring the gateway please have your Account Information sheet ready and contact Netopia using the information in Section 10 To use the DSL gateway with a private static IP LAN scheme refer to the instructions in the Netopia User s Reference Guide located on the Netopia Gateway CD To disable DHCP serving to your LAN customize the firewall enable the firewall or turn ...

Страница 17: ...s and select Control Panel NOTE to Windows ME users After selecting Control Panel click on Show all Control Panels 2 Double click on the Network icon 3 You must determine if you have a TCP IP binding associated with your Network Ethernet Adapter It will be indicated by a wire with TCP IP Brand Name NIC similar to what is highlighted in the image to the right 3Com is the Brand Name for this Network...

Страница 18: ...d see the TCP IP Properties dialog box 8 Select the IP Address tab and choose Obtain an IP address automatically 9 Select the Gateway tab to make sure there is nothing selected under Installed gateways 10 Select the DNS Configuration tab Select Disable DNS 11 Click OK until you are prompted to restart Windows and select Yes When your PC has restarted you should be able to surf the Internet 14 McLe...

Страница 19: ...n the My Computer icon on your desktop or click on Start go to Settings and select Control Panel 2 Double click on the Network icon 3 Double click on the Local Area Connection icon 4 Click on Properties tab 5 Select TCP IP and then select Properties 15 ...

Страница 20: ...s continued Configuration Steps for Windows XP continued 6 Select Obtain an IP address automatically 7 Select Obtain DNS server address automatically 8 Click OK to accept changes 16 McLeodUSA DSL Help Desk 888 849 0640 dslhelp mcleodusa com ...

Страница 21: ... the Start button on your taskbar on your desktop 2 Go to Settings and click on Control Panel 3 Click on the Network and Dial Up Connections icon within the Control Panel 4 Double click on the Local Area Connection icon 5 Click on Properties tab 17 ...

Страница 22: ...e the box to the left is checked then click on the Properties button 7 Select Obtain an IP address automatically This allows the computer to automatically be given an IP address from the DSL gateway 8 Select Obtain DNS server address automatically This allows the computer to automatically be given the DNS IP addresses from the DSL gateway 9 Press OK to accept changes 18 McLeodUSA DSL Help Desk 888...

Страница 23: ...ter icon on the desktop 2 Double click on the Control Panel icon 3 Double click on the Network icon 4 Now you see the Network dialog box 5 Select the Protocols tab 6 Highlight TCP IP Protocol and select Properties This opens the Microsoft TCP IP Properties dialog box 19 ...

Страница 24: ...ect your installed NIC from the pull down box by clicking on the drop down arrow 8 Select Obtain an IP address from a DHCP server if dynamic addressing is desired This will allow the computer to receive an IP address directly from the DSL gateway OR Select Specify an IP address if static addressing is desired If you chose static addressing enter the public or private IP address subnet mask and def...

Страница 25: ...ect primary DNS IP address then click OK The McLeodUSA DNS will be provided on your Account Information sheet 12 Repeat process for secondary DNS IP address You will now see both DNS IP addresses installed under DNS Service Search Order 13 Click OK until you are prompted to restart Windows and select Yes 21 ...

Страница 26: ...ata Internet To set up a new e mail address click on one of the e mail accounts listed and select add Additional e mail addresses must include the full e mail address i e username mcleodusa net and the password must include at least one capital letter and one numeral To configure your e mail or browser accounts click on the FAQ tab in the center of the screen and choose Data Internet You will need...

Страница 27: ...ofilters installed Make sure that there is no microfilter on the phone jack cord connected to your DSL gateway Still can t connect Ping The Ping Test is an effective way of determining if you have installed your network Ethernet adapter correctly and if you have connectivity to the Internet To initiate a ping test open an MS DOS prompt and at the prompt type ping 127 0 0 1 If you receive a reply y...

Страница 28: ...ur wireless card adapter is plugged in and is functioning correctly Verify that the card manufacturer s install instructions have been followed correctly Verify that the Wireless Link light is solid green Make sure the gateway works when connected with the Ethernet cable RJ45 yellow cable provided Try moving the gateway into the same room as your computer Clear the area around the gateway of any i...

Страница 29: ...y from DHCP server Ethernet IP 192 168 1 1 default for most customers Static IP customers see Account Information sheet Ethernet Subnet Mask 255 255 255 0 default for most customers Static IP customers see Account Information sheet Domain Name mcleodusa com obtained automatically from DHCP server Primary Domain Name Server 0 0 0 0 obtained automatically from DHCP server Secondary Domain Name Serve...

Страница 30: ... a fax transmission uses the lower frequencies of the signal allowing DSL service to utilize the higher frequencies However if your telephone and fax machine are both connected to the same telephone line as your DSL service you will not be able to use both the telephone and fax at the same time Yes However you must install a filter on the line that is shared with your DSL service Check which line ...

Страница 31: ...your DSL connection by upgrading your service Please call McLeodUSA Customer Care at 800 593 1177 to discuss the various DSL service offerings available to you In order to utilize DSL service in a different office or room a phone jack needs to exist that is connected to the DSL service you are using Test the phone jack by plugging a phone into the jack and dialing the phone number associated with ...

Страница 32: ...onal support or have questions 888 849 0640 or dslhelp mcleodusa com Gateway or Configuration Questions If you have questions about special configurations for the DSL gateway please contact Netopia Technical Support In addition to the User s Guide and application notes included on the CD ROM Netopia provides an extensive collection of support documentation and application notes at www netopia com ...

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