NetMedia, Inc., 10940 N. Stallard Place, Tucson, Arizona 85737 (520) 544-4567 Fax: (520) 544-0800 Email: [email protected] www.netmedia.com
Q- How can I tell if the illuminator is on?
A- When powered up in the dark, there will be a visible red glow coming from the IR LED’s. You can also
test it with your IR sensitive camera and a monitor.
Q- Why do the IR LED’s have a red glow?
A- The 850nm infrared LED’s emit some slight radiation in the visible red region. These LED’s are as
“invisible” as possible while still being compatible with many IR sensitive cameras. NetMedia also
offers a 940nm illuminator (NM-IRJBOX) that gives off no red but most cameras cannot see the IR in
that range. NetMedia’s Day/Night color cameras can see with the 940nm LED’s.
Q- The illuminator is on, why doesn’t my camera see anything?
A- Make sure the camera is sensitive to IR at 850nm. NetMedia’s B/W and Day/Night color cameras will
work but most color cameras are not IR sensitive at all. Make sure the unit is properly powered. Make
sure there is actually something to see within its illumination area.
Q- How can I increase the length of the power cord?
A- The illuminator has a minimum power requirement of 12V DC 300mA. You may use another power
supply and cable but the connector needs to be just like the power plug of the included
transformer, 5.5mm outer dia., 2.1mm inner dia., center positive. Do not cut the cables coming out of
the illuminator or you will void the warranty. Do not reverse the polarity on the power jack/plug or
you will damage the illuminator and void the warranty.
NM-IRLAMP
MAN-IRLAMP REV0707A
Frequently Asked Questions
One Year Limited Warranty
NetMedia, Inc. warrants this product to be free from defects in materials and workmanship under
normal use and service for One Year from the date of purchase or NetMedia will repair or, at its
option, replace the defective product. Please keep your purchase receipt. In the unlikely event that
you need warranty service, call NetMedia at 1-520-544-4567 for a Return Material Authorization
(RMA) number. Then, return the product, with the RMA number clearly marked on the package, by a
traceable method with freight pre-paid and accompanied by a copy of the purchase receipt to:
Attn: Customer Service, NetMedia, Inc. 10940 N. Stallard Place, Tucson, AZ 85737-9527
No expressed or implied warranty is made for any defects in this product which result from accident,
abuse, failure to operate the product in accordance with relevant instructions, neglect, immersion in
or exposure to chemicals or liquid, extreme climate, excessive wear and tear and defect resulting
from other extraneous causes such as unauthorized disassembly, repair and or modification. Any
implied warranty arising from the sale of this product, including implied warranties of merchantabil-
ity and fitness for a particular purpose, are limited to the warranty stated above. NetMedia shall not
be responsible for any loss, damages or expenses, whether direct, consequential or incidental that
arise from the use or inability to use this product. Some states do not allow limitation of incidental
or consequential damages, so the above limitations and exclusions may not apply to you. This
warranty gives you specific legal rights, and you may have other rights, which vary from state to state.
