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NETGEAR RangeMax™ Wireless-N Gigabit Router WNR3500v2 User Manual

7-12

Troubleshooting

v1.0, May 2009

Follow these instructions to set up and test basic wireless connectivity. Once you have established
basic wireless connectivity, you can enable security settings appropriate to your needs.

1.

Select

Wireless Settings

under Setup in the main menu of the WNR3500v2 router.

2.

For the wireless network name (SSID), use the default name, or choose a suitable descriptive
name. In the

Name (SSID)

field, you can enter a value of up to 32 alphanumeric characters.

The default SSID is NETGEAR.

3.

Select the region in which the wireless interface will operate.

4.

Set the channel. The default channel is

Auto

.

Figure 7-1

Note:

The SSID is case-sensitive; NETGEAR is not the same as nETgear. Also, the

SSID of any wireless access adapters must match the SSID you specify in the
WNR3500v2 router. If they do not match, you will not get a wireless
connection to the WNR3500v2 router.

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Содержание WNR3500 - RangeMax Next Wireless-N Gigabit Router Wireless

Страница 1: ...202 10433 01 May 2009 v1 0 NETGEAR Inc 350 E Plumeria Drive San Jose CA 95134 USA NETGEAR RangeMax Wireless N Gigabit Router WNR3500v2 User Manual...

Страница 2: ...er It is hereby certified that the RangeMax Wireless N Gigabit Router WNR3500v2 has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The operati...

Страница 3: ...nden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab NETGEAR Inc seadme Radiolan vastavust direktiivi 1999 5 E p hin uetel...

Страница 4: ...koz alapvet k vetelm nyeknek s az 1999 5 EC ir nyelv egy b el r sainak Polski Polish Niniejszym NETGEAR Inc o wiadcza e Radiolan jest zgodny z zasadniczymi wymogami oraz pozosta ymi stosownymi postano...

Страница 5: ...tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determ...

Страница 6: ...ation Details Model Number WNR3500v2 Publication Date May 2009 Product Family Wireless Router Product Name RangeMax Wireless N Gigabit Router WNR3500v2 Home or Business Product Home Language English P...

Страница 7: ...nd Range Guidelines 2 2 Wireless Security Options 2 3 Manually Configuring Your Wireless Settings 2 4 Configuring WEP Wireless Security 2 6 Configuring WPA WPA2 or WPA WPA2 Wireless Security 2 8 Using...

Страница 8: ...s Router Status Information 4 4 Viewing a List of Attached Devices 4 9 Managing the Configuration File 4 9 Backing Up and Restoring the Configuration 4 10 Erasing the Configuration 4 11 Enabling Remot...

Страница 9: ...reless Performance 6 5 Changing the MTU Size 6 6 Quality of Service 6 7 Using WMM QoS for Wireless Multimedia Applications 6 8 Configuring QoS for Internet Access 6 8 Using Universal Plug and Play 6 1...

Страница 10: ...RangeMax Wireless N Gigabit Router WNR3500v2 User Manual x Contents v1 0 May 2009 Appendix A Default Configuration and Technical Specifications Technical Specifications A 3 Appendix B Related Document...

Страница 11: ...formats and scope of this manual are described in the following paragraphs Typographical conventions This manual uses the following typographical conventions Formats This manual uses the following for...

Страница 12: ...and print PDF files The Acrobat reader is available on the Adobe Web site at http www adobe com Revision History Danger This is a safety warning Failure to take heed of this notice might result in per...

Страница 13: ...sing the Setup Manual For first time installation of your wireless router refer to the NETGEAR Wireless Router Setup Manual The Setup Manual explains how to launch the NETGEAR Smart Wizard on the Reso...

Страница 14: ...n the address field of your browser and then press Enter A login window opens Note Your computer must be configured for DHCP For help with configuring DHCP see the documentation that came with your co...

Страница 15: ...ess you previously cleared the Check for Updated Firmware Upon Log in check box If the router discovers a newer version of software you are asked if you want to upgrade to the new software see Upgradi...

Страница 16: ...umentation under Web Support in the main menu to view support information or the documentation for the wireless router If you do not click Logout the wireless router will wait for 5 minutes after no a...

Страница 17: ...ewing or Manually Configuring Your ISP Settings To view or configure the basic settings 1 Log in to the wireless router as described in Logging In to Your Wireless Router on page 1 2 The Basic Setting...

Страница 18: ...unch the ISP s login program on your computer to access the Internet When you start an Internet application your wireless router automatically logs you in The fields that are displayed depend on wheth...

Страница 19: ...Other This is the default setting It is for PPPoE Point to Point Protocol over Ethernet the protocol used by most DSL services worldwide Login The login name provided by your ISP This is often an e m...

Страница 20: ...your ISP s primary DNS server If a secondary DNS server address is available enter it also This field appears if no login is required or the Internet ServiceProvider is not defined as Other Router MA...

Страница 21: ...ibility between similar products in your area the operating channel and region must be set correctly To configure the wireless network you can either specify the wireless settings or you can use Wi Fi...

Страница 22: ...vary significantly based on the physical placement of the wireless router The latency data throughput performance and notebook power consumption of wireless adapters also vary depending on your confi...

Страница 23: ...ays you can enhance the security of your wireless network WEP Wired Equivalent Privacy WEP data encryption provides data security WEP Shared Key authentication and WEP data encryption block all but th...

Страница 24: ...e of admin and default password of password or using whatever user name password and LAN address you have chosen for the wireless router 2 Select Wireless Settings from the main menu to display the Wi...

Страница 25: ...ess channel unless you experience interference shown by lost connections or slow data transfers If this happens you might need to experiment with different channels to see which is the best Mode The d...

Страница 26: ...ct Wireless Settings to display the Wireless Settings screen 3 In the Security Options section select the WEP Wired Equivalent Privacy radio button 4 Select the Authentication Type Automatic or Shared...

Страница 27: ...eys enter a passphrase and click Generate This automatically creates the keys Wireless stations must use the passphrase or keys to access the wireless router Key 1 Key 4 These values are not case sens...

Страница 28: ...before implementing it Consult the product documentation for your wireless adapter for instructions for configuring WPA settings To configure WPA or WPA2 in the wireless router 1 Log in to the wirele...

Страница 29: ...siderations regarding WPS are WPS supports non security WPA PSK WPA2 PSK and WEP with auto or open authentication WEP with Shared Key authentication is not supported If your wireless network will incl...

Страница 30: ...AN address of http www routerlogin net with its default user name of admin and default password of password or using whatever LAN address and password you have set up 2 On the wireless router main men...

Страница 31: ...ould see the wireless router s Internet LED blink indicating communication to the ISP Using a PIN to Configure Your Network and Add a Client Any wireless computer or wireless adapter that will connect...

Страница 32: ...the PIN Number radio button 4 Go to the client wireless computer Run a WPS configuration utility Follow the utility s instructions to generate a PIN Take note of the client PIN 5 From the wireless ro...

Страница 33: ...xisting Wireless Settings check box By default the Keep Existing Wireless Settings check box is cleared This allows the wireless router to automatically generate the SSID and WPA WPA2 security setting...

Страница 34: ...lick the onscreen button or press the WPS button on the side of the wireless router The wireless router tries to communicate with the client for 2 minutes 4 Go to the client wireless computer and run...

Страница 35: ...our wireless network and click Connect To view a list of all devices connected to your wireless router including wireless and Ethernet connected see Viewing a List of Attached Devices on page 4 9 Rest...

Страница 36: ...Apply Enable SSID Broadcast Clear this check box to disable broadcast of the SSID so that only devices that know the correct SSID can connect Disabling SSID broadcast nullifies the wireless network d...

Страница 37: ...ame and password Also after a period of inactivity for a set length of time the administrator login automatically disconnects When prompted enter admin for the wireless router user name and password f...

Страница 38: ...ss you have chosen for the wireless router 2 From the main menu under the Maintenance heading select Set Password to display the Set Password screen 3 To change the password first enter the old passwo...

Страница 39: ...its default user name of admin and default password of password or using whatever user name password and LAN address you have chosen for the wireless router 2 From Advanced section of the main menu s...

Страница 40: ...usually be found on the bottom of the wireless device 5 Click Add and then click Apply to save these settings Now only devices on this list will be allowed to wirelessly connect to the router Blockin...

Страница 41: ...on page 3 8 Block all access to Internet browsing during a scheduled period by entering a dot as the keyword and then set a schedule in the Schedule screen 3 Add a keyword or domain by entering it in...

Страница 42: ...rve data about other players moves When a computer on your network sends a request for service to a server computer on the Internet the requested service is identified by a service or port number This...

Страница 43: ...s or all computers on your network 6 Click Add to enable your Block Services Setup selections Configuring a User Defined Service To define a service first you must determine which port number or range...

Страница 44: ...ays 2 Configure the schedule for blocking keywords and services a Days to Block Select days on which you want to apply blocking by selecting the appropriate check boxes Select Every Day to select the...

Страница 45: ...n displays Table 3 1 describes the log entries To refresh the log screen click the Refresh button To clear the log entries click the Clear Log button To e mail the log immediately click the Send Log b...

Страница 46: ...fication On check box a Enter the name of your ISP s outgoing SMTP mail server such as mail myISP com in the Your Outgoing Mail Server field You might be able to find this information in the configura...

Страница 47: ...og is automatically e mailed to the specified e mail address After the log is sent the log is cleared from the router s memory If the router cannot e mail the log file the log buffer might fill up In...

Страница 48: ...NETGEAR RangeMax Wireless N Gigabit Router WNR3500v2 User Manual 3 12 Protecting Your Network v1 0 May 2009...

Страница 49: ...Configuration File in Chapter 4 Enabling Remote Management Access on page 4 11 Upgrading the Router Firmware The routing software also called firmware of the WNR3500v2 router is stored in flash memor...

Страница 50: ...w software versions by clicking the Check button If a new version is found you can download and install it in one step To enable the Smart Wizard to automatically check for a new software version upon...

Страница 51: ...uter to download and install the new software file from NETGEAR When the upload is complete your router automatically restarts The upgrade process typically takes about 1 minute Read the new software...

Страница 52: ...Click Upload to send the firmware to the router When the upload is complete your router automatically restarts The upgrade process typically takes about 1 minute Read the new software release notes to...

Страница 53: ...Version The version of the current software installed in the router This will change if you upgrade your router Internet Port These settings apply to the Internet WAN port of the router MAC Address Th...

Страница 54: ...DHCP Identifies whether the router s built in DHCP server is active for the LAN attached devices IP Subnet Mask The IP subnet mask being used by the Ethernet LAN port of the router The default is 255...

Страница 55: ...Window button to close the Connection Status screen Figure 4 5 Table 4 2 Connection Status Settings Item Description IP Address The IP address that is assigned to the router Subnet Mask The subnet mas...

Страница 56: ...ollowing Status The link status of the port TxPkts The number of packets transmitted on this port since reset RxPkts The number of packets received on this port since reset Collisions The number of co...

Страница 57: ...to view the table For each device the table shows the IP address NetBIOS host name or device name if available and the Ethernet MAC address To force the router to look for attached devices click Refr...

Страница 58: ...file from the router and prompts you for a location on your computer to store the file You can give the file a meaningful name at this time such as comcast cfg To restore your settings from a saved c...

Страница 59: ...outerlogin net and the router s DHCP server is enabled To erase the configuration click the Erase button in the Settings Backup screen To restore the factory default configuration settings when you do...

Страница 60: ...HTTP service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number between 1024 and 65535 but do not use the number of any common service por...

Страница 61: ...age 5 18 Wireless Repeating Also Called WDS on page 5 21 Using the LAN IP Setup Options The LAN Setup screen allows configuration of LAN IP services such as Dynamic Host Configuration Protocol DHCP an...

Страница 62: ...anges to take effect The LAN Setup fields are explained in the following table Figure 5 1 Note If you change the LAN IP address of the router while connected through the browser you will be disconnect...

Страница 63: ...he wireless router sends It recognizes both formats when receiving By default this is RIP 1 RIP 1 is universally supported It is adequate for most networks unless you have an unusual network setup RIP...

Страница 64: ...the default addressing scheme you should define a range between 192 168 1 2 and 192 168 1 254 although you might wish to save part of the range for devices with fixed addresses The router delivers the...

Страница 65: ...ess and forwards traffic directed at your domain to your current IP address Your router contains a client that can connect to the Dynamic DNS service provided by DynDNS org You must first visit their...

Страница 66: ...rvice check box 3 Select the name of your Dynamic DNS service provider 4 Type the host name or domain name that your Dynamic DNS service provider gave you 5 Type the user name for your Dynamic DNS acc...

Страница 67: ...acks and intrusions A stateful packet firewall carefully inspects incoming traffic packets looking for known exploits such as malformed oversized or out of sequence packets The firewall should be disa...

Страница 68: ...DMZ server 1 In the last Default DMZ Server field type the last digit of the IP address for that computer To remove the default DMZ server enter 0 zero 2 Select the Default DMZ Server check box and c...

Страница 69: ...When you first configured your router two implicit static routes were created A default route was created with your ISP as the gateway and a second static route was created to your local network for a...

Страница 70: ...creen 2 In the Route Name field type a name for this static route This is for identification purposes only 3 Select the Private check box if you want to limit access to the LAN only If Private is sele...

Страница 71: ...ceptions port forwarding and port triggering This section explains how a normal outbound connection works followed by two examples explaining how port forwarding and port triggering operate and how th...

Страница 72: ...d on the Internet The source port number is changed to a number chosen by the router such as 33333 This is necessary because two computers could independently be using the same session number Your rou...

Страница 73: ...ular outgoing port originates a session An example is Internet Relay Chat IRC Your computer connects to an IRC server at destination port 6667 The IRC server not only responds to your originating sour...

Страница 74: ...113 To configure port triggering you need to know which inbound ports the application needs Also you need to know the number of the outbound port that will trigger the opening of the inbound ports Yo...

Страница 75: ...3 receives the request and composes a return message with the requested Web page data Your Web server then sends this reply message to your router 4 Your router performs Network Address Translation NA...

Страница 76: ...can also specify a default DMZ server to which all other incoming protocols are forwarded The DMZ server is configured in the WAN Setup screen as discussed in Setting Up a Default DMZ Server on page 5...

Страница 77: ...tion You can usually determine this information by contacting the publisher of the application or user groups or newsgroups When you have the port number information follow these steps 1 Select Port F...

Страница 78: ...he standard protocol for Web servers 3 Optional Register a host name with a Dynamic DNS service and configure your router to use the name as described in Using a Dynamic DNS Service on page 5 5 To acc...

Страница 79: ...igger the opening of the inbound ports You can usually determine this information by contacting the publisher of the application or user groups or newsgroups To set up port triggering 1 Select Port Fo...

Страница 80: ...any computer on the Internet Otherwise select Single address and enter the IP address of one computer to restrict the service to a particular computer 8 Select the service type either TCP or UDP or bo...

Страница 81: ...d encryption mode see information about WEP in Configuring WEP Wireless Security on page 2 6 Both APs must be on the same LAN IP subnet That is all the AP LAN IP addresses are in the same network All...

Страница 82: ...ent AP bridging traffic to and from the child repeater AP as well as handling wireless and wired local computers To configure this mode you must know the MAC addresses of the child repeater AP Wireles...

Страница 83: ...ity Note that the wireless security option must be set to None or WEP 2 From the main menu of the browser interface on the wireless router base unit under Advanced click Wireless Repeating Function to...

Страница 84: ...Wireless Repeating Function check box In the Repeater IP Address field the router s IP address is automatically filled in This IP address must be in the same subnet as the base station but different...

Страница 85: ...s to which you connect and general Internet traffic ADSL and cable modem connections are asymmetrical meaning they have a lower data rate to the Internet upstream than from the Internet downstream Kee...

Страница 86: ...s but they are not interoperable with these older products Wired Ethernet As gigabit speed Ethernet ports 10 100 1000 Mbps become common on newer computers wired Ethernet remains a good choice for spe...

Страница 87: ...In planning your network you should first consider which devices will have the heaviest traffic flow between them Examples are A media center in one room streaming high definition video from a server...

Страница 88: ...two PCs with Gigabit 1000 Mbps Ethernet adapters have a gigabit connection through the GS605 switch to the storage server This connection should allow for extremely fast backups or quick access to la...

Страница 89: ...lacement carefully For best results place your router Near the center of the area in which your computers will operate In an elevated location such as a high shelf where the wirelessly connected compu...

Страница 90: ...ice in the data path has a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the one with the smallest MTU The best MTU setting for NETGEAR equipment...

Страница 91: ...an advanced feature that can be used to prioritize some types of traffic ahead of others The WNR3500v2 router can provide QoS prioritization over the wireless link and on the Internet connection To c...

Страница 92: ...effort and background For an application to receive the benefits of WMM QoS both it and the client running that application must be WMM enabled Legacy applications that do not support WMM and applicat...

Страница 93: ...lists many common applications and online games that can benefit from QoS handling QoS for Applications and Online Gaming To create a QoS policy for applications and online games 1 From the main menu...

Страница 94: ...rop down list select the priority that this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 5 Click Apply to s...

Страница 95: ...down list select the priority that this port s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply t...

Страница 96: ...riority that this device s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to...

Страница 97: ...evice configuration The default setting for UPnP is enabled If this check box is not selected the router does not allow any device to automatically control the resources such as port forwarding mappin...

Страница 98: ...ange from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly...

Страница 99: ...leshooting a Network Using the Ping Utility on page 7 8 Problems with Date and Time on page 7 10 Wireless Connectivity on page 7 10 Restoring the Default Configuration and Password on page 7 14 Quick...

Страница 100: ...screen you must add each wireless computer s MAC address to the router s access list Make sure that the network settings of the computer are correct Wired and wirelessly connected computers must have...

Страница 101: ...hat the power cord is properly connected to your router and that the power adapter is properly connected to a functioning power outlet Check that you are using the power adapter supplied by NETGEAR fo...

Страница 102: ...amber for about 60 seconds and then turns green If the light does not turn green the router has a problem If the Internet light is still amber 2 minutes after turning on power to the router 1 The Inte...

Страница 103: ...fault Configuration and Password on page 7 14 If the error persists you might have a hardware problem and should contact Technical Support at www netgear com support The Internet or Ethernet port ligh...

Страница 104: ...tab or your changes could be lost Click Refresh or Reload in the Web browser The changes might have occurred but the Web browser might be caching the old configuration Cannot Access the Internet If yo...

Страница 105: ...Inform your ISP that you have bought a new network device and ask them to use the router s MAC address Configure your router to spoof your computer s MAC address This procedure is explained in Using...

Страница 106: ...he LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a running Windows PC 1 From the Windows too...

Страница 107: ...hen select Run 2 In the Windows Run window type ping n 10 IP address where IP address is the IP address of a remote device such as your ISP s DNS server If the path is functioning correctly replies li...

Страница 108: ...P to obtain the current time from one of several network time servers on the Internet Each entry in the log is stamped with the date and time of day Problems with the date and time function can includ...

Страница 109: ...lly Configuring Your Wireless Settings on page 2 4 Is your router s SSID broadcast enabled See Manually Configuring Your Wireless Settings on page 2 4 Is your router set to a wireless standard that is...

Страница 110: ...he wireless network name SSID use the default name or choose a suitable descriptive name In the Name SSID field you can enter a value of up to 32 alphanumeric characters The default SSID is NETGEAR 3...

Страница 111: ...r For more information about the wireless channel frequencies click the link to the online document Wireless Networking Basics in Appendix B 5 Set the mode to Up to 300Mbps 6 For Security Options sele...

Страница 112: ...to password and the IP address to www routerlogin net This procedure erases your current configuration including your wireless security settings and restores the factory defaults You can erase the cur...

Страница 113: ...www routerlogin com Login name case sensitive printed on product label admin Password case sensitive printed on product label password Internet Connection WAN MAC address Default hardware address on l...

Страница 114: ...RF Channel Auto Operating Mode Up to 145 Mbps Data Rate Auto Output Power Full Firewall Inbound communications coming in from the Internet Disabled bars all unsolicited requests Outbound communication...

Страница 115: ...h America 120V 60 Hz input Australia 240V 50 Hz input Europe UK 230V 50 Hz input All regions output 12V DC 1 0A output Physical Dimensions 6 89 x 5 12 x 1 38 175 x 130 x 35 mm Weight 0 72 lbs 0 33 kg...

Страница 116: ...NETGEAR RangeMax Wireless N Gigabit Router WNR3500v2 User Manual A 4 Default Configuration and Technical Specifications v1 0 May 2009...

Страница 117: ...ter in the NETGEAR Wireless Router Setup Manual Document Link TCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http documentation netgea...

Страница 118: ...NETGEAR RangeMax Wireless N Gigabit Router WNR3500v2 User Manual B 2 Related Documents v1 0 May 2009...

Страница 119: ...e 4 10 backing up transfer time 6 3 bandwidth optimizing 6 3 base station setting up 5 23 Basic Settings screen 1 6 basic wireless connectivity 7 11 blocking access 3 4 inbound traffic 5 11 bold text...

Страница 120: ...5 5 E electromagnetic emissions A 3 e mailing logs 3 10 environmental specifications A 3 erasing configuration 4 11 Ethernet cables checking 7 2 Ethernet light troubleshooting and 7 3 7 5 Ethernet MA...

Страница 121: ...f 3 4 restricting access by 3 3 spoofing 1 8 MAC addresses attached devices 4 9 current 4 5 QoS for 6 11 mail server outgoing 3 10 managing router remotely 4 11 manually upgrading software 4 3 metric...

Страница 122: ...t factory settings 7 14 Restrict Wireless Access by MAC Address 2 8 RIP Router Information Protocol 5 3 route name 5 10 router manual configuration 1 5 router main menu 1 2 router status viewing 4 5 S...

Страница 123: ...leshooting 7 6 WAN setup 5 7 Web Configuration Interface troubleshooting 7 5 WEP configuring 2 6 wildcards DNS and 5 6 wireless manually configuring settings 2 4 range and interference 2 2 wireless ca...

Страница 124: ...NETGEAR RangeMax Wireless N Gigabit Router WNR3500v2 User Manual Index 6 v1 0 May 2009...

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