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5

5.

FAQs and Troubleshooting

This chapter covers the following topics:

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Cannot Log In to the Extender

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Cannot Join the Extender WiFi Network

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Содержание WN3000RP

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA September 2014 202 11409 01 N300 WiFi Range Extender Model WN3000RP User Manual D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 2: ...e US Canada only 1 888 NETGEAR Phone Other Countries Check the list of phone numbers at http support netgear com general contact default aspx Compliance For regulatory compliance information visit http www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR the NETGEAR logo and Connect with Innovation are trademarks and or regis...

Страница 3: ...the Setup Wizard to Connect the Extender to a Network 20 Add a WPS Client to the Extender Network 22 Specify Basic WiFi Settings 23 Control the WiFi Network Broadcast 25 Specify WPS Settings 26 Set Up a Wireless Access List 27 Set Up the Extender to Use a Static IP Address 29 Chapter 4 Monitor and Maintain the Extender Back Up the Extender Configuration 31 Restore Saved Configuration Settings 31 R...

Страница 4: ...4 N300 WiFi Range Extender Appendix A Supplemental Information Factory Default Settings 42 Technical Specifications 42 D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 5: ... http support netgear com Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com Some products can regularly check the site and download new firmware or you can check for and download new firmware manually If the features or behavior of your product does not match what is described in this guide you might need to update your firmware D o...

Страница 6: ... connection between the extender and a computer or WiFi device Solid green Best connection Solid amber Good connection Solid red Poor connection Off No connection Power LED Solid amber The extender is booting Solid green The extender is powered on Off The extender is powered off WPS LED Solid green WiFi security is enabled WPA or WPA2 Blinking green A WPS connection is in progress Off WiFi securit...

Страница 7: ... the distance of a WiFi network The extender connects to your network s WiFi signal and it broadcasts its own WiFi signal When you are too far away to connect to your network s WiFi signal you can connect to the extender s WiFi network Existing WiFi Sometimes your router does not provide the WiFi coverage you need WiFi Range Extender Boosts the range of your existing WiFi and creates a stronger si...

Страница 8: ...tender NETGEAR recommends that you connect to the extender only when your WiFi network connection is poor Data traffic routed through the extender is inherently slower than traffic routed directly from the network D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 9: ...2 Install Your Extender This chapter covers the following topics Install the Extender as a Range Extender Install the Extender as an Access Point D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 10: ...sting WiFi network You can connect with WPS or with NETGEAR genie Smart Setup Connect with WPS Wi Fi Protected Setup WPS lets you connect the extender to a secure WiFi network without typing the network name and password The WPS button is a physical button on the router or access point WPS does not support WEP network security If you are using WEP security see Connect with NETGEAR genie Smart Setu...

Страница 11: ...minute If the Power LED does not light press the Power button 7 Use the Router Link LED on the front panel to help you choose a spot where the extender to router connection is optimal Connect with NETGEAR genie Smart Setup You can use a web browser to connect to the extender and set it up To connect with the browser based Smart Setup 1 Use a WiFi network manager on a computer or WiFi device to fin...

Страница 12: ...etwork to extend and click the Continue button 5 When prompted type the network password also called passphrase or security key in the Password field and click the Continue button 6 In the Name field type a name SSID for your new extender WiFi network and click the Continue button Note You can use the same security settings as the settings for your existing network by selecting the check box D o w...

Страница 13: ... devices 8 If the screen is still displayed on your computer or device select the check box shown in the following figure and click the Continue button A message displays confirming that the extender connected to the WiFi network 9 Click the Finish button 10 Unplug the extender and move it to a new location closer to the area with a poor WiFi signal The location that you choose must be within the ...

Страница 14: ...s in a good location Router arrow blinks Move the extender closer to the router Client arrow blinks Move the computer or WiFi device closer to the extender Extender WiFi Performance The extender LEDs indicate the strength of the extender s WiFi connections Use the following table to understand the extender LEDs Table 3 WiFi Performance LEDs LED Description Router Link LED indicates the strength of...

Страница 15: ...he extender WiFi network You already installed the extender and now you want to connect a device to the extender s Ethernet port To cable a computer or device to the extender Ethernet port 1 Set up the extender For more information about initial setup see Place the Extender and Apply Power on page 10 2 Connect the extender to an existing WiFi network 3 Plug the Ethernet cable from an Ethernet enab...

Страница 16: ...t Link LED lights 4 Open a web browser window from the same computer or WiFi device The browser takes you directly to NETGEAR genie Smart Setup Note If you are not automatically directed to NETGEAR genie launch a web browser and enter www mywifiext net in the address field The NETGEAR genie screen displays 5 Select the Access Point Wired radio button and click the Continue button 6 Use an Ethernet...

Страница 17: ...Recover the admin Password Use the Setup Wizard to Connect the Extender to a Network Add a WPS Client to the Extender Network Specify Basic WiFi Settings Control the WiFi Network Broadcast Specify WPS Settings Set Up a Wireless Access List Set Up the Extender to Use a Static IP Address D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 18: ...tender is connected to the Internet the extender automatically checks for new firmware at the NETGEAR website The Status screen displays Change the admin Password The user name to access the extender is admin and its default password is password NETGEAR strongly recommends that you set a more secure password To change the password for the extender 1 On your computer launch a web browser 2 In the a...

Страница 19: ...ord for the router user name admin Then you can recover the password if it is forgotten This recovery process is supported in Internet Explorer Firefox and Chrome browsers but not in the Safari browser To set up password recovery 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 In the address field of your browser enter http www mywifiext net You are prompte...

Страница 20: ...The serial number is on the product label 3 Enter the serial number of the extender 4 Click the Continue button A screen displays requesting the answers to your security questions 5 Enter the saved answers to your security questions 6 Click the Continue button A screen displays your recovered password 7 Click the Login again button A login screen displays 8 With your recovered password log in to t...

Страница 21: ...ireless networks in your area and displays a list 5 To select the network you want the extender to join do one of the following Select the radio button for the network Select the Manually input my wireless SSID radio button and type the name of the network 6 Enter the security settings for the network that you selected 7 Click the Continue button You are prompted to name the extender network By de...

Страница 22: ... If you are using WEP security see Connect with NETGEAR genie Smart Setup on page 11 Note For instructions about how to use the physical WPS button on the extender see Connect with WPS on page 10 To add a WPS client 1 Launch a web browser from a computer or wireless device that is connected to the network 2 In the address field of your browser enter http www mywifiext net A login screen displays Y...

Страница 23: ...the WiFi network you must use the new settings To specify basic WiFi settings 1 On your computer launch a web browser 2 In the address field of your browser enter http www mywifiext net You are prompted to enter a user name and password If you do not see the login prompt make sure to include http when you type http www mywifiext net in your browser 3 Type admin for the user name and password for t...

Страница 24: ... button The new settings take effect and computers and wireless devices on the network are automatically disconnected Change the WiFi Password or Security Level Your router comes with preset WPA2 or WPA security The password that you enter to connect to your network is unique to your router and is on the router label NETGEAR recommends that you use the preset security but you can change the settin...

Страница 25: ...ess antennas automatically broadcast a WiFi signal You can disable WiFi in the extender or leave WiFi enabled but prevent the extender from broadcasting a signal When the extender WiFi is enabled and it does not broadcast a signal that creates a hidden network Hidden networks do not display in the lists of available networks that your computer or WiFi devices find To connect to a hidden network yo...

Страница 26: ...e SSID Clearing this check box hides the extender s SSID In such a situation this network name does not display in a WiFi network manager A user who wants to join this hidden network must know its network name 7 Click the Apply button Your settings are saved Specify WPS Settings To view or change the WPS settings 1 On your computer launch a web browser 2 In the address field of your browser enter ...

Страница 27: ...ck box is selected NETGEAR recommends that you leave this check box selected If you clear this check box the next time a new wireless client uses WPS to connect to the extender the extender wireless settings change to an automatically generated random SSID and security key 7 Click the Apply button Your settings are saved Set Up a Wireless Access List By default any wireless device that is configur...

Страница 28: ...you want to grant access to the WiFi network of the extender To set up and enable the access list 1 On your computer launch a web browser 2 In the address field of your browser enter http www mywifiext net You are prompted to enter a user name and password If you do not see the login prompt make sure to include http when you type http www mywifiext net in your browser 3 Type admin for the user nam...

Страница 29: ...se a static IP address You specify the static IP address and it always stays the same Working with a static IP address requires networking knowledge To specify a static IP address 1 On your computer launch a web browser 2 In the address field of your browser enter http www mywifiext net You are prompted to enter a user name and password If you do not see the login prompt make sure to include http ...

Страница 30: ...rs the following topics Back Up the Extender Configuration Restore Saved Configuration Settings Return the Extender to Its Factory Settings Upgrade the Firmware View Wired and Wireless Network Devices D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 31: ...the user name and password for the password If you already changed the password type your personalized password 4 Select Maintenance Backup Settings 5 Click the Backup button Your browser extracts the configuration file from the extender 6 If your browser is not set up to save downloaded files automatically locate where you want to save the file A copy of the current settings is saved in the locat...

Страница 32: ...down the computer or do anything else to the extender until it finishes restarting 7 Click the Restore button A confirmation pop up screen displays 8 Confirm your decision The extender restarts This process takes about one minute Return the Extender to Its Factory Settings To reset the extender to factory default settings you can use either the Factory Reset button or the Erase feature For informa...

Страница 33: ...er Settings and Return to Factory Settings CAUTION This process erases any settings that you configured in the extender To erase the extender s current settings 1 On your computer launch a web browser 2 In the address field of your browser enter http www mywifiext net You are prompted to enter a user name and password If you do not see the login prompt make sure to include http when you type http ...

Страница 34: ...the Firmware Upgrade screen previously the extender is set up to check for new firmware automatically when you log in You can also check for new firmware To check if new firmware is available and update the firmware 1 On your computer launch a web browser 2 In the address field of your browser enter http www mywifiext net You are prompted to enter a user name and password If you do not see the log...

Страница 35: ...r restarts This process takes a couple of minutes View Wired and Wireless Network Devices You can view the active wired and wireless devices in both the extender network and the network to which the extender is connected If you do not recognize a wireless device it might be an intruder To view devices on the network 1 On your computer launch a web browser 2 In the address field of your browser ent...

Страница 36: ...e Extender 4 Select Maintenance Network Devices For each wired and wireless device the IP address device name and MAC addresses display 5 Optional Click the Refresh button The screen is updated D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 37: ... 5 5 FAQs and Troubleshooting This chapter covers the following topics FAQs Cannot Log In to the Extender Cannot Join the Extender WiFi Network D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 38: ...ifferent WiFi network For example you could connect to the extender WiFi network begin a call and move to the location of your existing network Your device automatically connects to the network in your current location which takes a few seconds This might cause your call to be dropped To prevent this problem decide which WiFi network you want to use for your VoIP call and stay within the range of ...

Страница 39: ...o your router s MAC filter table 7 Enable the router s MAC filter wireless access control or ACL Cannot Log In to the Extender If you experience trouble connecting to the extender try to locate the source of the problem Make sure that you use the correct user name and password to log in User name admin Password password unless you changed it For information about how to recover the admin password ...

Страница 40: ...ossible move the extender closer to the wireless router If the extender Router Link LED is red a poor wireless connection exists between the wireless router and the extender You can establish the best connection with a clear line of sight between the extender and the wireless router Make sure that no physical obstacles exist between the extender and the wireless router and try to move the extender...

Страница 41: ...41 A A Supplemental Information This appendix includes the following sections Factory Default Settings Technical Specifications D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

Страница 42: ...conditions and environmental factors including volume of network traffic building materials and construction and network overhead lower actual data throughput rate Country region Varies by region Operating mode 802 11n 802 11g 802 11b Data rate Up to 300 Mbps DHCP Client enabled Technical Specifications The following table includes the product specifications Table 5 Technical specifications Extend...

Страница 43: ...ting humidity 90 maximum relative humidity noncondensing Electromagnetic emissions Meets requirements of FCC Part 15 Class B Interface Local 10BASE T 100BASE Tx RJ 45 802 11n 802 11g 802 11b Table 5 Technical specifications continued Extender Specifications D o w n l o a d e d f r o m w w w v a n d e n b o r r e b e ...

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