The extender access point and root access
point cannot connect
When you add the access point as an extender to an Insight network location that
includes one or more root access points (see Connect the access point as an extender
to a root access point using the Insight app on page 51), we recommend that you place
the extender access point in the same room as a root access point during the initial
sync. After a successful sync, move the extender access point to the location where you
intend to use it.
For a reliable WiFi connection, place the extender access point less than 25 feet (7.5 m),
in a line of sight with minimal obstacles from the closest root access point.
To sync the extender access point and the root access point after you already added
the extender access point to an Insight network location:
1. Place the extender access point in the same room as the root access point.
Use this extender access point location only during the sync process.
2. Connect the extender access point to a power source.
If you do not use a PoE connection to a PoE switch, connect a power adapter to the
DC power connector.
The Power/Cloud LED on the extender access point lights solid amber.
3. Wait for the extender access point to go through the initial connection and
configuration process and for the Power/Cloud LED to stop blinking amber, green,
and blue and to light solid blue.
Note: The initial connection and configuration process might take up to 10 minutes.
The extender access point might restart during the configuration process.
The Power/Cloud LED lights as follows during the initial connection and configuration
process:
•
Blinking green: The extender access point is attempting to detect a root access
point.
•
Solid green: The extender access point is making its first connection with the
root access point that provides the strongest WiFi signal.
•
Blinking amber slowly: The extender access point is contacting the network
router or DHCP server to receive an IP address.
If the Power/Cloud LED does not stop blinking amber, see Power/Cloud LED is
blinking amber slowly, continuously on page 239.
User Manual
242
Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX5400 Access Point Model WAX628
