Troubleshoot your Internet connection
[router mode]
If the AP is in router mode and can obtain an IP address, but your computer or mobile
device is unable to load any web pages from the Internet, check the following:
•
If you can log in to the AP’s local browser UI but you cannot get an Internet
connection, check if the AP can obtain an IP address from your ISP (see You cannot
access the Internet [router mode] on page 147).
•
Your computer or mobile device might not recognize any DNS server addresses. A
DNS server is a host on the Internet that translates Internet names (such as www
addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use.
If you entered a DNS address during the AP’s configuration, restart your computer
or mobile device.
(Alternatively, you can configure your computer or mobile device manually with a
DNS address, as explained in the documentation for your computer or mobile device.)
•
The AP might not be configured as the default gateway on your computer or mobile
device.
Reboot the computer or mobile device and verify that the AP address is listed by
your computer or mobile device as the default gateway address.
•
You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet, you might no longer need to run that software
after installing the AP.
Troubleshoot the WiFi connectivity
If you are experiencing trouble connecting over WiFi to the AP, try to isolate the problem:
•
Make sure that the WiFi settings in your WiFi device and AP match exactly.
For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi
security settings of the AP and WiFi device must match exactly. If you did not change
the SSID for the Wireless 1 network, the AP’s default SSID is printed on the AP label.
If you did not change the passphrase (also referred to as network key or WiFi
password), the unique default passphrase is also printed on the AP label.
Note: If you set up an access control list on the AP, you must add each computer
or mobile device to the access control list (see Enable and manage network access
control on page 68).
User Manual
150
Diagnostics and
Troubleshooting
WiFi 6 AX1800/AX3200 Dual Band Wireless Access Points, WAX202 and WAX206
