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7-1

v2.1, July 2007

Chapter 7

Troubleshooting

This chapter provides information about troubleshooting your RangeMax NEXT Wireless Router
WNR834B. After each problem description, instructions are provided to help you diagnose and
solve the problem. As a first step, please review the Quick Tips.

This chapter includes:

•

Troubleshooting Quick Tips

•

Troubleshooting Basic Functions

•

Troubleshooting the Web Configuration Interface

•

Troubleshooting the Internet Connection

•

Troubleshooting a Network Using a Ping Utility

•

Problems with Date and Time

•

Solving Wireless Connection Problems

•

Restoring the Default Configuration and Password

Troubleshooting Quick Tips

This section describes tips for troubleshooting some common problems:

Be sure to restart your network in this sequence.

Turn off

and

unplug the modem.

Turn off the wireless router and computers.

Plug in the modem and turn it on. Wait 2 minutes.

Turn on the wireless router and wait 1 minute.

Tip:

NETGEAR provides helpful articles, documentation, and the latest software

updates at

http://kbserver.netgear.com/products/WNR834B.asp

Содержание RangeMax WNR834B

Страница 1: ...202 10243 01 July 2007 v2 1 NETGEAR Inc 4500 Great America Parkway Santa Clara CA 95054 USA NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual ...

Страница 2: ...porter It is hereby certified that the RangeMax NEXT Wireless Router WNR834B has been suppressed in accordance with the conditions set out in the BMPT AmtsblVfg 243 1991 and Vfg 46 1992 The operation of some equipment for example test transmitters in accordance with the regulations may however be subject to certain restrictions Please refer to the notes in the operating instructions Federal Office...

Страница 3: ...Richtlinie 1999 5 EG befindet Eesti Estonian Käesolevaga kinnitab NETGEAR Inc seadme Radiolan vastavust direktiivi 1999 5 EÜ põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele sätetele English Hereby NETGEAR Inc declares that this Radiolan is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Español Spanish Por medio de la pr...

Страница 4: ...tõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Polski Polish Niniejszym NETGEAR Inc oświadcza że Radiolan jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999 5 EC Português Portuguese NETGEAR Inc declara que este Radiolan está conforme com os requisitos essenciais e outras disposições da Directiva 1999 5 CE Slovensko Slovenian NETGEAR Inc...

Страница 5: ...tions However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following methods Reorient or relocate the receiving antenna Increase the separ...

Страница 6: ...ublication Details Model Number WNR834B Publication Date July 2007 Product Family Wireless Router Product Name RangeMax NEXT Wireless Router WNR834B Home or Business Product Home Language English Publication Part Number 202 10243 01 ...

Страница 7: ... Basic Wireless Settings 1 11 Viewing the Advanced Wireless Settings 1 13 Setting up a Vista WPS Network 1 14 Chapter 2 Safeguarding Your Network Choosing Appropriate Wireless Security 2 1 Recommended Security Settings 2 3 Changing Wireless Security Settings 2 3 Basic Wireless Settings Setup Form 2 6 Configuring WEP Wireless Security 2 7 Configuring WPA PSK WPA2 PSK or WPA PSK WPA2 PSK Wireless Se...

Страница 8: ...4 2 Using the Router as a DHCP server 4 3 Using Address Reservation 4 4 Using a Dynamic DNS Service 4 5 Configuring the WAN Setup Options 4 6 Disabling the SPI Firewall 4 7 Setting Up a Default DMZ Server 4 7 Responding to a Ping on the Internet WAN Port 4 7 Setting the MTU Size 4 8 Configuring Static Routes 4 8 Expanding Your Wireless Network 4 10 Chapter 5 Fine Tuning Your Network Allowing Inbou...

Страница 9: ...nfiguration File 6 6 Backing Up and Restoring the Configuration 6 6 Erasing the Configuration 6 7 Upgrading the Router Software 6 8 Upgrading Automatically to New Router Software 6 9 Upgrading Manually to New Router Software 6 10 Enabling Remote Management Access 6 11 Chapter 7 Troubleshooting Troubleshooting Quick Tips 7 1 Troubleshooting Basic Functions 7 2 Troubleshooting the Web Configuration ...

Страница 10: ...ETGEAR RangeMax NEXT Wireless Router WNR834B User Manual x Contents v2 1 July 2007 Appendix A Technical Specifications Factory Default Settings A 1 General Specifications A 2 Appendix B Related Documents ...

Страница 11: ...bed in the following paragraphs Typographical Conventions This manual uses the following typographical conventions Formats This manual uses the following formats to highlight special messages Italic Emphasis books CDs file and server names extensions Bold User input IP addresses GUI screen text Fixed Command prompt CLI text code italic URL links Note This format is used to highlight information of...

Страница 12: ...to navigate directly to where the topic is described in the manual A button to access the full NETGEAR Inc online knowledge base for the product model Links to PDF versions of the full manual and individual chapters How to Print this Manual To print this manual you can choose one of the following options according to your needs Printing a Page from HTML Each page in the HTML version of the manual ...

Страница 13: ...er window Printing a PDF version of the Complete Manual Use the Complete PDF Manual link at the top left of any page Click the Complete PDF Manual link at the top left of any page in the manual The PDF version of the complete manual opens in a browser window Click the print icon in the upper left of your browser window Revision History NETGEAR Inc is constantly searching for ways to improve its pr...

Страница 14: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual xiv About This Manual v2 1 July 2007 ...

Страница 15: ... Your Internet Connection Using the Smart Setup Wizard Configuring Wireless Settings Setting up a Vista WPS Network Using the Setup Manual For first time installation of your wireless router refer to the NETGEAR Wireless Router Setup Manual The Setup Manual explains how to launch the NETGEAR Smart Wizard on the Resource CD to step you through the procedure to connect your router modem and computer...

Страница 16: ...typing http www routerlogin net or the router s LAN IP address default is 192 168 1 1 in the address field of your browser and then press Enter A login window opens Table 1 1 RangeMax NEXT Wireless Router WNR834B Online Setup Manuals Language Setup Manual URL English http documentation netgear com wnr834b enu 208 10070 01 German http documentation netgear com wnr834b deu 208 10132 01 French http d...

Страница 17: ...version of software you will be asked if you want to upgrade to the new software see Upgrading the Router Software on page 6 8 for details If no new firmware is available the following message will appear Tip You can connect to the wireless router by typing either of these URLs in the address field of your browser and then pressing Enter http www routerlogin net http www routerlogin com If these U...

Страница 18: ...ser Manual 1 4 Configuring Basic Connectivity v2 1 July 2007 3 Select Setup Basic Settings from the menu on the left The Basic Settings screen will display showing the wireless router s home page and suggested default settings Figure 1 3 Figure 1 4 ...

Страница 19: ...tion assistant that only appears when the router is in its factory default state To use the Smart Setup Wizard to assist with configuration or to verify the Internet connection settings follow this procedure 1 From the top of the main menu of the browser interface click Setup Wizard 2 Click Next to proceed Input your ISP settings as needed 3 At the end of the Setup Wizard click Test to verify your...

Страница 20: ... called Host Name The account name will be provided to the ISP during a DHCP request from your router In most cases this parameter is not required but some ISPs require it for access to ISP services such as mail or news servers Domain Name The domain name will be provided by your router to computers on your LAN when the computers request DHCP settings from your router In most cases this parameter ...

Страница 21: ...ers will register the Ethernet MAC address of the network interface card in your computer when your account is first opened They will then only accept traffic from the MAC address of that computer This feature allows your router to masquerade as that computer by cloning or spoofing its MAC address To change the MAC address choose one of the following methods Select Use Computer MAC Address The rou...

Страница 22: ... connection The list includes PPTP Point to Point Tunneling Protocol used primarily in Austrian DSL services Telstra Bigpond an Australian residential cable modem service Figure 1 6 Note The Telstra Bigpond setting is only for older cable modem service accounts still requiring a Bigpond Login utility Telstra has discontinued this type of account Those with Telstra DSL accounts and newer cable mode...

Страница 23: ...ser name and password provided by your ISP This name and password will be used to log in to the ISP server Service Name If your connection is capable of connecting to multiple Internet services this parameter specifies which service to use Connection Mode This drop down list selects when the router will connect and disconnect to the Internet The list includes Figure 1 7 Note Not all ISPs are liste...

Страница 24: ... and enter the IP address of your ISP s Primary DNS Server If a Secondary DNS Server address is available enter it also Configuring Wireless Settings This section explains the general wireless settings of the WNR834B Configuration of the security related wireless features is explained in greater detail in Choosing Appropriate Wireless Security on page 2 1 If you are configuring your router from a ...

Страница 25: ...ss Settings The available settings in this menu are Name SSID The SSID is also known as the wireless network name Enter a value of up to 32 alphanumeric characters When more than one wireless network is active different wireless network names provide a way to separate the traffic For a wireless device to participate in a particular wireless network it must be configured with the SSID for that netw...

Страница 26: ...annel at the same time but also allows 802 11b and 802 11g wireless devices This is the default mode Up To 270 Mbps Performance Mode using channel expansion to achieve the 270 Mbps data rate The WNR834B router will use the channel you selected as the primary channel and expand to the secondary channel primary channel 4 or 4 to achieve a 40MHz frame by frame bandwidth The WNR834B router will detect...

Страница 27: ...he main menu of the browser interface under Advanced click Wireless Settings The available settings in this menu are Enable Wireless Router Radio If you disable the wireless router radio wireless devices cannot connect to the WNR834B Enable SSID Broadcast If you disable broadcast of the SSID only devices that know the correct SSID can connect Disabling SSID broadcast nullifies the wireless network...

Страница 28: ... network by automatically assigning the router s Wireless Network Name SSID and WPA WPA2 PSK security to the client The client is added by entering the client PIN which is promoted from the client utility in the Add a Wireless Client dialog field To configure the router from a Windows Vista PC 1 If there is no check mark in the Allow a Registrar to Configure this Router checkbox check the radio bo...

Страница 29: ...heckbox and click Apply The Enable Built in Registrar will be enabled 3 Click Add a Wireless Client The dialog box will prompt you for the client s PIN which is prompted from the client utility You should be able to view the client s PIN using the client s configuration utility 4 Click Add The Wireless Client will be added to your network Figure 1 10 Note The device name should be set to a name th...

Страница 30: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual 1 16 Configuring Basic Connectivity v2 1 July 2007 Figure 1 11 WNR834Bv2 ...

Страница 31: ...our Configuration Understanding Your Firewall Choosing Appropriate Wireless Security Unlike wired network data anyone with a compatible adapter can receive your wireless data transmissions well beyond your walls Operating an unsecured wireless network creates an opportunity for outsiders to eavesdrop on your network traffic or to enter your network to access your computers and files For this reaso...

Страница 32: ...the general public but the data broadcast over the wireless link is fully exposed This data includes your trusted MAC addresses which can be read and impersonated by a hacker WEP Wired Equivalent Privacy WEP data encryption provides moderate data security WEP Shared Key authentication and WEP data encryption can be defeated by a determined eavesdropper using publicly available tools WPA PSK and WP...

Страница 33: ...ommends using WEP with Shared Key authentication Do not run an unsecured wireless network unless it is your intention to provide free Internet access for the public In addition be sure to change the administration password of your router Default passwords are well known and an intruder can use your administrator access to read or disable your security settings To change the administrator password ...

Страница 34: ...ing Off the Broadcast of Your Wireless Network Name on page 2 10 Region This field identifies the region where the WNR834B can be used Channel This field determines which operating frequency is used Mode This field determines which 802 11 data communications protocol is used Security Options These options are the wireless security features you can enable Table 2 1 identifies the basic wireless sec...

Страница 35: ...y in order to join the network Choose the Encryption Strength 64 or 128 bit data encryption Manually enter the key values or enter a word or group of printable characters in the Passphrase box Manually entered keys are not case sensitive but passphrase characters are case sensitive Note Not all wireless adapter configuration utilities support passphrase key generation Auto The wireless router auto...

Страница 36: ...on key size must be the same for the wireless adapters and the wireless router Data Encryption WEP Keys There are two methods for creating WEP data encryption keys Whichever method you use record the key values in the spaces below Passphrase Method ______________________________ These characters are case sensitive Enter a word or group of printable characters and click Generate Keys Not all wirele...

Страница 37: ...tion in a safe place Configuring WEP Wireless Security To configure WEP data encryption follow these steps 1 From the main menu of the browser interface under Setup click Wireless Settings 2 From the Security Options menu select WEP The WEP options display 3 Select the Authentication Type and Encryption strength Note If you use a wireless computer to configure WEP settings you will be disconnected...

Страница 38: ...able characters and click Generate The passphrase is case sensitive For example NETGEAR is not the same as nETgear The four key boxes are automatically populated with key values Manual Enter ten hexadecimal digits any combination of 0 9 a f or A F These entries are not case sensitive For example AA is the same as aa Select which of the four keys to activate See Wireless Communications in Appendix ...

Страница 39: ...IP WP2 PSK AES is the most flexible since it allows clients using either WPA PSK or WPA2 PSK In the Passphrase box enter a word or group of 8 63 printable characters The passphrase is case sensitive 3 Click Apply to save your settings Note Not all wireless adapters support WPA Furthermore client software is also required Windows XP with Service Pack 2 does include WPA support Nevertheless the wire...

Страница 40: ...onnect to the WNR834B If you will not be using your wireless network for a period of time you can deselect this checkbox and disable all wireless connectivity Enable SSID Broadcast Deselect this checkbox to disable broadcast of the SSID so that only devices that know the correct SSID can connect Disabling SSID broadcast nullifies the wireless network discovery feature of some products such as Wind...

Страница 41: ...of wireless computers that you will allow to connect to the router based on their MAC addresses These wireless computers must also have the correct SSID and wireless security settings to access the wireless router The MAC address is a network device s unique twelve character physical address containing the hexadecimal characters 0 9 or A F only and separated by colons for example 00 09 AB CD EF 01...

Страница 42: ...nced section of the main menu click Wireless Settings 2 From the Wireless Settings menu click Setup Access List to display the Wireless Card Access List 3 Click Add to add a wireless device to the wireless access control list The Wireless Card Access Setup dialog opens and displays a list of currently active wireless cards and their Ethernet MAC addresses Figure 2 6 Figure 2 7 ...

Страница 43: ... to wirelessly connect to the WNR834B Tip You can copy and paste the MAC addresses from the router s Attached Devices menu into the MAC Address box of this menu To do this configure each wireless computer to obtain a wireless link to the router The computer should then appear in the Attached Devices menu Note When configuring the router from a wireless computer whose MAC address is not in the Trus...

Страница 44: ...ld password then enter the new password twice 3 Click Apply Backing Up Your Configuration The configuration settings of the WNR834B are stored within the router in a configuration file You can back up save this file and retrieve it later NETGEAR recommends that you save your Tip Before changing the router password use the router backup utility to save your configuration settings with the default p...

Страница 45: ...he following behavior Blocking sites Block access from your network to certain Web locations based on Web addresses and Web address keywords This feature is described in Blocking Access to Internet Sites on page 3 1 Blocking services Block the use of certain Internet services by specific computers on your network This feature is described in Blocking Access to Internet Services on page 3 3 Schedul...

Страница 46: ... and applications need to allow additional inbound traffic in order to function Port triggering can dynamically allow additional service connections as described in Allowing Inbound Connections To Your Network on page 5 1 Another feature to solve application conflicts with the firewall is Universal Plug and Play UPnP described in Using Universal Plug and Play on page 5 12 ...

Страница 47: ...Content Filtering Overview The RangeMax NEXT Wireless Router WNR834B provides you with Web content filtering options plus browser activity reporting and instant alerts via email Parents and network administrators can establish restricted access policies based on time of day Web addresses and Web address keywords You can also block Internet access by applications and services such as chat or games ...

Страница 48: ...u of the browser interface under Content Filtering select Block Sites 2 Enable keyword blocking by selecting either Per Schedule or Always To block by schedule be sure to specify a time period in the Schedule menu For scheduling see Scheduling Blocking on page 3 5 3 Add a keyword or domain by entering it in the Keyword box and clicking Add Keyword The keyword or domain name will then appear the Bl...

Страница 49: ...The WNR834B router allows you to block the use of certain Internet services by computers on your network This is called service blocking or port filtering Services are functions performed by server computers at the request of client computers For example Web servers serve Web pages time servers serve time and date information and game hosts serve data about other players moves When a computer on y...

Страница 50: ...ces or applications that do not already appear select User Defined 5 Select the radio box for the IP Address configuration you want to block and enter the IP Address es in the appropriate fields 6 Click Add to enable your Block Services Setup selections Configuring a User Defined Service To define a service first you must determine which port number or range of numbers is used by the application T...

Страница 51: ...otocol If you are not sure select Both Blocking Services by IP Address Range Under the heading Filter Services For you can block the specified service for a single computer a range of computers having consecutive IP addresses or all computers on your network Scheduling Blocking The WNR834B router allows you to specify when blocking is enforced To schedule blocking 1 From the main menu of the brows...

Страница 52: ...for 24 hour blocking Click Apply Be sure to select your Time Zone in the Email menu as described in Setting the Time on page 3 9 3 Click Apply to save your settings Viewing Logs of Web Access or Attempted Web Access The log is a detailed record of the Web sites you have accessed or attempted to access Up to 128 entries are stored in the log Log entries only appear when keyword blocking is enabled ...

Страница 53: ... the main menu of the browser interface under Content Filtering click Email Table 3 1 Log entry descriptions Field Description Date and Time The date and time the log entry was recorded Source IP The IP address of the initiating device for this log entry Target address The name or IP address of the Web site or newsgroup visited or attempted to access Action Whether the access was blocked or allowe...

Страница 54: ...dress to which logs and alerts are sent in the Send To This E mail Address field This email address will also be used as the From address If you leave this box blank log and alert messages will not be sent via email 3 You can specify that logs are automatically sent by email with these options Send alert immediately Select this checkbox for immediate notification of attempted access to a blocked s...

Страница 55: ...o that the log entries are properly time stamped and sent at the correct time be sure to set the time as described in the next section Setting the Time The WNR834B router uses the Network Time Protocol NTP to obtain the current time and date from one of several Network Time Servers on the Internet In order to localize the time for your log entries you must specify your Time Zone Time Zone Select y...

Страница 56: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual 3 10 Restricting Access From Your Network v2 1 July 2007 ...

Страница 57: ...etup Options Using a Dynamic DNS Service Configuring the WAN Setup Options Configuring Static Routes Expanding Your Wireless Network Using the LAN IP Setup Options The LAN IP Setup menu allows configuration of LAN IP services such as Dynamic Host Configuration Protocol DHCP and Routing Information Protocol RIP To configure LAN IP Settings From the main menu of the browser interface under Advanced ...

Страница 58: ...lications If your network has a requirement to use a different IP addressing scheme you can make those changes in this menu The LAN IP parameters are IP Address The LAN IP address of the router IP Subnet Mask The LAN Subnet Mask of the router Combined with the IP address the IP Subnet Mask allows a device to know which other addresses are local to it and which must be reached through a gateway or ...

Страница 59: ...ach pool address is tested before it is assigned to avoid duplicate addresses on the LAN For most applications the default DHCP and TCP IP settings of the router are satisfactory See Internet Networking and TCP IP Addressing in Appendix B for an explanation of DHCP and information about how to assign IP addresses for your network Specify the pool of IP addresses to be assigned by setting the Start...

Страница 60: ...dress each time it accesses the router s DHCP server Reserved IP addresses should be assigned to computers or servers that require permanent IP settings To reserve an IP address 1 Click Add 2 In the IP Address box type the IP address to assign to the computer or server choose an IP address from the router s LAN subnet such as 192 168 1 x 3 Type the MAC Address of the computer or server 4 Click App...

Страница 61: ...ected at your domain to your frequently changing IP address Your router contains a client that can connect to the dynamic DNS service provided by DynDNS org You must first visit their website at www dyndns org and obtain an account and host name which you will configure in the router Then whenever your ISP assigned IP address changes your router will automatically contact the dynamic DNS service p...

Страница 62: ...the name you use to log in to your account not your host name 6 Type the Password or key for your dynamic DNS account 7 If your dynamic DNS provider allows the use of wildcards in resolving your URL you can select the Use Wildcards checkbox to activate this feature For example the wildcard feature will cause yourhost dyndns org to be aliased to the same IP address as yourhost dyndns org 8 Click Ap...

Страница 63: ...is a response to one of your local computers or a service that you have configured in the Port Forwarding Port Triggering menu Instead of discarding this traffic you can have it forwarded to one computer on your network This computer is called the Default DMZ Server The WAN Setup menu lets you configure a Default DMZ Server To assign a computer or server to be a Default DMZ server 1 In the main me...

Страница 64: ...o change the MTU size 1 Under MTU Size enter a new size between 64 and 1500 2 Click Apply to save the new configuration Configuring Static Routes Static routes provide additional routing information to your router Under normal circumstances the router has adequate routing information after it has been configured for Internet access and you do not need to configure additional static routes You must...

Страница 65: ...estination is a single host type 255 255 255 255 7 Type the Gateway IP Address which must be a router on the same LAN segment as the WNR834B 8 Type a number between 1 and 15 as the metric value This represents the number of routers between your network and the destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 9 Click Apply to have the static route entered...

Страница 66: ...ewall In this case you must define a static route telling your router that 134 177 0 0 should be accessed through the ISDN router at 192 168 1 100 In this example The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134 177 x x addresses The Gateway IP Address fields specifies that all traffic for these addresses should be forwarded to the ISDN router ...

Страница 67: ...ater APs as well as handling wireless and wired local computers To configure this mode you must know the MAC addresses of the child repeater APs In either of these modes you can configure whether the router or AP will communicate with local wireless computers by enabling or disabling the Wireless Client Association function Enabled In addition to performing wireless repeating with remote APs the r...

Страница 68: ... operate in the same LAN network address range as the APs If using DHCP all AP devices should be set to Obtain an IP address automatically DHCP Client in the IP Address Source portion of the Basic IP Settings menu To set up the repeater configuration shown above 1 Configure the operating mode of AP1 the WNR834B router in the above diagram as a Wireless Base Station with the MAC addresses of AP2 an...

Страница 69: ...server connected to any of the other APs In the scenario shown a WNR834B router can also be used as one of the child APs Configure the WNR834B router s Wireless Repeating function settings as described for AP2 or AP3 Note If a WNR834B router or another router is used as a wireless repeater AP as shown in the Figure 4 7 on page 4 12 you may need to change other configuration settings on the router ...

Страница 70: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual 4 14 Customizing Your Network Settings v2 1 July 2007 ...

Страница 71: ...w of Home and Small Office Networking Technologies Allowing Inbound Connections To Your Network By default the WNR834B router blocks any inbound traffic from the Internet to your computers except for replies to your outbound traffic However you may need to create exceptions to this rule for the following purposes To allow remote computers on the Internet to access a server on your local network To...

Страница 72: ... message with the following address and port information The source address is your computer s IP address The source port number is 5678 the browser session The destination address is the IP address of www example com which your computer finds by asking a DNS server The destination port number is 80 the standard port number for a Web server process Your computer then sends this request message to ...

Страница 73: ...he browser session that made the initial request Your router then sends this reply message to your computer which displays the Web page from www example com 6 When you finish your browser session your router eventually senses a period of inactivity in the communications Your router then removes the session information from its session table and incoming traffic is no longer accepted on port number...

Страница 74: ...e NAT assigned source port as in the previous example let s say port 33333 as the destination port The IRC server also sends an identify message to your router with destination port 113 6 Upon receiving the incoming message to destination port 33333 your router checks its session table to determine whether there is an active session for port number 33333 Finding an active session the router restor...

Страница 75: ...IP address of your router The remote computer composes a Web page request message with the following destination information The destination address is the IP address of www example com which is the address of your router The destination port number is 80 the standard port number for a Web server process The remote computer then sends this request message through the Internet to your router 2 Your...

Страница 76: ...Local Servers Using the Port Forwarding feature you can allow certain types of incoming traffic to reach servers on your local network For example you may make a local Web server FTP server or game server visible and available to the Internet Use the Port Forwarding menu to configure the router to forward specific incoming protocols to computers on your local network In addition to servers for spe...

Страница 77: ...dress box enter the last digit of the IP address of your local computer that will provide this service 4 Click Add The service will appear in the list on the menu Adding a Custom Service To define a service game or application that does not appear in the Service Name list you must first determine which port number or range of numbers is used by the application This information can usually be deter...

Страница 78: ...number of the range in the Ending Port box 6 In the Server IP Address box type the IP address of your local computer that will provide this service 7 Click Apply The service will appear in the list in the Port Forwarding Port Triggering menu Editing or Deleting a Port Forwarding Entry To edit or delete a Port Forwarding entry 1 In the table select the button next to the service name 2 Click Edit S...

Страница 79: ...imultaneously or An application needs to open incoming ports that are different from the outgoing port When Port Triggering is enabled the router monitors outbound traffic looking for a specified outbound trigger port When the router detects outbound traffic on that port it remembers the IP address of the local computer that sent the data The router then temporarily opens the specified incoming po...

Страница 80: ... For Port Triggering Timeout enter a value up to 9999 minutes This value controls the inactivity timer for the designated inbound port s The inbound port s close when the inactivity timer expires This is required because the router cannot be sure when the application has terminated Figure 5 3 Note If the Disable Port Triggering checkbox is selected after configuring port triggering port triggering...

Страница 81: ...ingle address and enter the IP address of one computer to restrict the service to a particular computer 8 Select the Service Type either TCP or UDP or both TCP UDP If you are not sure select TCP UDP 9 In the Triggering Port box enter the outbound traffic port number that will cause the inbound ports to be opened 10 Enter the inbound connection port information such as Connection Type Starting Port...

Страница 82: ...y 1 From the main menu of the browser interface under Advanced click UPnP The UPnP menu appears 2 The available settings and displays in this menu are Turn UPnP On UPnP can be enabled or disabled for automatic device configuration The default setting for UPnP is disabled If disabled the router will not allow any device to automatically control the resources such as port forwarding mapping of the r...

Страница 83: ...which should be fine for most home networks If you notice that some devices are not being updated or reached correctly then it may be necessary to increase this value UPnP Portmap Table The UPnP Portmap Table displays the IP address of each UPnP device that is currently accessing the router and which ports Internal and External that device has opened The UPnP Portmap Table also displays what type ...

Страница 84: ...es to wireless signals Keep wireless devices at least two feet from large metal fixtures such as file cabinets refrigerators pipes metal ceilings reinforced concrete and metal partitions Keep away from large amounts of water such as fish tanks and water coolers Reduce interference Avoid windows unless communicating between buildings Place wireless devices away from various electromagnetic noise so...

Страница 85: ... an advanced feature that can be used to prioritize some types of traffic ahead of others The WNR834B router can provide QoS prioritization over the wireless link and on the Internet connection To configure QoS use the QoS Setup menu From the main menu of the browser interface under Advanced click QoS Setup The QoS Setup menu appears Figure 5 6 ...

Страница 86: ...tegory which receives a lower priority than voice and video WMM QoS is enabled by default and can be disabled in the QoS Setup menu shown in Figure 5 6 on page 5 15 by clearing the Enable WMM checkbox and clicking Apply Configuring QoS for Internet Access You can give prioritized Internet access to traffic for specific applications traffic for specific online games traffic on individual Ethernet L...

Страница 87: ...in the Applications drop down list 4 From the Applications drop down list you can select an existing item or you can scroll to the bottom of the list and select Add a New Application or Add a New Game a If you chose to add a new entry the menu will expand as shown b In QoS Policy for enter a descriptive name for the new application or game c Select the packet type either TCP or UDP or both TCP UDP...

Страница 88: ...icy for a device connected to one of the router s LAN ports follow these steps 1 Open the QoS Setup menu shown in Figure 5 6 on page 5 15 2 Click Add Priority Rule 3 From the Priority Category list select Ethernet LAN Port The QoS Priority Rules menu changes 4 From the LAN port list select the LAN port that will have a QoS policy 5 From the Priority drop down list select the priority that this por...

Страница 89: ...used to populate the policy name MAC Address and Device Name fields If the device does not appear in the MAC Device List click Refresh If it still does not appear you must complete these fields manually 5 From the Priority drop down list select the priority that this device s traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal Hi...

Страница 90: ...TU setting than the other devices the data packets must be split or fragmented to accommodate the one with the smallest MTU The best MTU setting for NETGEAR equipment is often just the default value and changing the value may fix one problem but cause another Leave MTU unchanged unless You have problems connecting to your ISP or other Internet service and either the technical support of the ISP or...

Страница 91: ...each providing different throughput In planning your network you should first consider which devices will have the heaviest traffic flow between them Examples are A media center in one room streaming high definition video from a server in another room A storage device that is used for backing up your computers Table 5 1 Common MTU Sizes MTU Application 1500 The largest Ethernet packet size and the...

Страница 92: ...two PCs with gigabit 1000 Mbps Ethernet adapters have a gigabit connection through the GS605 switch to the storage server This connection should allow for extremely fast backups or quick access to large files on the server The PC connected through a pair of Powerline HD adapters is limited to the 200 Mbps speed of the Powerline HD connection Although any of the links in this example would be suffi...

Страница 93: ...ut MIMO in which multiple antennas transmit multiple streams of data The use of multiple antennas also provides excellent range and coverage With the introduction of the newer WPA and WPA2 encryption and authentication protocols wireless security is extremely strong To get the best performance use RangeMax NEXT adapters such as the WN511B for your computers Although the RangeMax NEXT router is com...

Страница 94: ...at least twice the capacity you need Streaming MP3 audio requires less than 1 Mbps per stream and does not strain most modern networks Like video however streaming audio is also sensitive to latency and packet loss so a congested network or a noisy link can cause problems Backing up computers over the network has become popular due to the availability of inexpensive mass storage Table 5 2 shows th...

Страница 95: ...the browser interface This chapter includes Viewing Wireless Router Status Information Viewing a List of Attached Devices Managing the Configuration File Erasing the Configuration Upgrading the Router Software Enabling Remote Management Access Viewing Wireless Router Status Information To view router status and usage information 1 From the main menu of the browser interface under Maintenance selec...

Страница 96: ...ware Version The version of the current software installed in the router This will change if you upgrade your router Internet Port These parameters apply to the Internet WAN port of the router MAC Address The Media Access Control address This is the unique physical address being used by the Internet WAN port of the router IP Address The IP address being used by the Internet WAN port of the router ...

Страница 97: ...Identifies whether the router s built in DHCP server is active for the LAN attached devices IP Subnet Mask The IP Subnet Mask being used by the Local LAN port of the router The default is 255 255 255 0 Wireless Port These parameters apply to the Wireless port of the router Name SSID The wireless network name SSID being used by the wireless port of the router The default is NETGEAR Region The geogr...

Страница 98: ...istics to display router usage statistics Figure 6 2 Table 6 2 Connection Status Items Item Description IP Address The WAN Internet IP Address assigned to the router Subnet Mask The WAN Internet Subnet Mask assigned to the router Default Gateway The WAN Internet default gateway the router communicates with DNS Server The IP address of the Domain Name Service server that provides translation of net...

Страница 99: ...tatistics for the WAN Internet and LAN local ports For each port the screen displays Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions The number of collisions on this port since reset or manual clear Tx B s The current transmission outbound b...

Страница 100: ...n the router in a configuration file You can back up save this file to your computer restore it or reset it to the factory default settings From the main menu of the browser interface under the Maintenance heading select Backup Settings The following sections describe the three available options Backing Up and Restoring the Configuration The Restore and Backup options in the Settings Backup menu l...

Страница 101: ...t network or if you have forgotten the password you may want to erase the configuration and restore the factory default settings After an erase the router s username is admin the password is password the LAN IP address is 192 168 1 1 or www routerlogin net and the router s DHCP server is enabled To erase the configuration click the Erase button in the Settings Backup menu To restore the factory de...

Страница 102: ...install the new software or you can download upgrade files from the NETGEAR Web site and manually send the upgrade file to the router using your browser The Checking for Firmware Updates screen appears at login unless you deselect Check for Updated Firmware Upon Log in Tip To ensure that you are always using the latest router firmware enable the Firmware Upgrade Assistant feature so that the route...

Страница 103: ... one step Alternatively you can manually install an upgrade file stored on your computer Upgrading Automatically to New Router Software If you have enabled Check for Updated Firmware Upon Log in your router will alert you to the new software when you log in Otherwise you can click the Check button in the Router Upgrade menu to search for new software Figure 6 7 Tip Before upgrading the router soft...

Страница 104: ...t download and install new software to your router follow these steps 1 Under the Maintenance menu on your router interface select Router Status Note the version number of your router firmware 2 Go to the WNR834B support page on the NETGEAR website at http kbserver netgear com products WNR834B asp 3 Check the most recent firmware version offered against the firmware version shown on your Router St...

Страница 105: ...r you must reconfigure the router after upgrading Enabling Remote Management Access Using the Remote Management feature you can allow a user on the Internet to configure upgrade and check the status of your WNR834B router From the main menu of the browser interface under the Advanced heading select Remote Management Warning When uploading software to the WNR834B router do not interrupt the Web bro...

Страница 106: ...HTTP service port 80 For greater security enter a custom port number for the remote management Web interface Choose a number between 1024 and 65535 but do not use the number of any common service port The default is 8080 which is a common alternate for HTTP 4 Click Apply to have your changes take effect Note Be sure to change the router s default configuration password to a very secure password Th...

Страница 107: ...he Internet Connection Troubleshooting a Network Using a Ping Utility Problems with Date and Time Solving Wireless Connection Problems Restoring the Default Configuration and Password Troubleshooting Quick Tips This section describes tips for troubleshooting some common problems Be sure to restart your network in this sequence 1 Turn off and unplug the modem 2 Turn off the wireless router and comp...

Страница 108: ...st Make sure the network settings of the computer are correct Wired and wirelessly connected computers must have network IP addresses on the same network as the router The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP Please see Preparing a Computer for Network Access in Appendix B or the documentation that came with your computer Some cable...

Страница 109: ...ry second the router software is corrupted This can happen if a firmware upgrade is interrupted or if the router detects a problem with the firmware For recovery instructions contact technical support at www netgear com support If the error persists you have a hardware problem and should contact technical support at www netgear com support The lights never turn off When the router is turned on the...

Страница 110: ...are connecting from a wireless computer try connecting from a wired computer Check the Ethernet connection between the wired computer and the router as described in Troubleshooting Basic Functions on page 7 2 Make sure your computer s IP address is on the same subnet as the router For instructions see Preparing a Computer for Network Access in Appendix B to configure your computer Make sure your b...

Страница 111: ...ternal site such as http www netgear com 2 Access the main menu of the router s configuration at http www routerlogin net 3 Under the Maintenance heading select Router Status 4 Check that an IP address is shown for the WAN Port If 0 0 0 0 is shown your router has not obtained an IP address from your ISP If your router is unable to obtain an IP address from the ISP you may need to force your cable ...

Страница 112: ...gure your computer manually with DNS addresses as explained in your operating system documentation Your computer may not have the router configured as its TCP IP gateway If your computer obtains its information from the router by DHCP reboot the computer and verify the gateway address as described in Preparing a Computer for Network Access in Appendix B You may be running login software that is no...

Страница 113: ...ow the instructions in The LAN or WAN port lights are not lit on page 7 3 Check that the corresponding Link lights are on for your network interface card If your router and computer are connected to a separate Ethernet switch make sure the link lights are on for the switch ports that are connected to your computer and router Wrong network configuration Verify that the Ethernet card driver software...

Страница 114: ...rom the MAC address of your broadband modem but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem If this is the case you must configure your router to clone or spoof the MAC address from the authorized computer For more information see Configuring Your Internet Connection Using the Smart Setup Wizard on page 1 5 Problems with Date and Time The ...

Страница 115: ...r the LAN section double click Wireless Network Connection Use the setup program to scan for available wireless networks Look for a Network Name SSID of NETGEAR or your custom SSID if you have changed it If your wireless network does not appear check these conditions Is your router s wireless radio enabled See Turning Off the Broadcast of Your Wireless Network Name on page 2 10 Is your router s SS...

Страница 116: ...lished basic wireless connectivity you can enable security settings appropriate to your needs 1 In the main menu of the WNR834B router under the heading Setup click Wireless Settings Note If you use a wireless computer to change wireless settings you may be disconnected when you click Apply Reconfigure your wireless adapter to match the new settings or access the wireless router from a wired compu...

Страница 117: ...l that is not being used by any other wireless networks within several hundred feet of your router For more information on the wireless channel frequencies see Wireless Communications in Appendix B 5 Set the Mode to g and b 6 For Security Options select None 7 Click Apply to save your changes Note The SSID is case sensitive NETGEAR is not the same as nETgear Also the SSID of any wireless access ad...

Страница 118: ... have the same SSID and channel that you configured in the router and disable encryption Check that your computer has a wireless link and is able to obtain an IP address by DHCP from the router Once your computer has basic wireless connectivity to the router you can configure the advanced wireless security functions of the computer and router Restoring the Default Configuration and Password This s...

Страница 119: ...hout knowing the administration password or IP address you must use the Default Reset button on the rear panel of the router 1 Press and hold the Default Reset button for 10 seconds 2 Release the Default Reset button and wait for the router to reboot If the wireless router fails to restart or the power light continues to blink or turns solid amber the unit may be defective If the error persists yo...

Страница 120: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual 7 14 Troubleshooting v2 1 July 2007 ...

Страница 121: ...p www routerlogin net or http www routerlogin com Login Name case sensitive printed on product label admin Login Password case sensitive printed on product label password Internet Connection WAN MAC Address Use default hardware address MTU Size 1500 Local Network Router LAN IP address printed on product label also known as Gateway IP address www routerlogin net or 192 168 1 1 Router Subnet 255 255...

Страница 122: ...ommunications coming in from the Internet Disabled bars all unsolicited requests Outbound communications going out to the Internet Enabled all Network Protocol and Standards Compatibility Data and Routing Protocols TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigpond Dynamic DNS and UPnP Power Adapter North America 120V 60 Hz input UK Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz in...

Страница 123: ...EAR RangeMax NEXT Wireless Router WNR834B User Manual Technical Specifications A 3 v2 1 July 2007 Operating temperature 0 to 40 C 32º to 104º F Operating humidity 90 maximum relative humidity noncondensing ...

Страница 124: ...Specifications v2 1 July 2007 Electromagnetic Emissions Designed to conform to the following standards FCC Part 15 Class B EN 55022 24 CISPR 22 24 Class B EN 60950 CE LVD Class B MIC Interface Specifications LAN 10BASE T or 100BASE Tx RJ 45 WAN 10BASE T or 100BASE Tx RJ 45 ...

Страница 125: ...eless Router Setup Manual Document Link Internet Networking and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Wireless Communications http documentation netgear com reference enu wireless index htm Preparing a Computer for Network Access http documentation netgear com reference enu wsdhcp index htm Virtual Private Networking VPN http documentation netgear com refer...

Страница 126: ...NETGEAR RangeMax NEXT Wireless Router WNR834B User Manual B 2 Related Documents v2 1 July 2007 ...

Страница 127: ...avings Time 7 8 daylight savings time 3 9 Default DMZ Server 4 7 DMZ 4 7 5 6 DMZ Server 4 7 DNS 5 2 DNS dynamic 4 5 Domain Name 1 6 Dynamic DNS 4 5 DynDNS org 4 5 E erase configuration 6 7 ESSID 7 11 F factory settings restoring 6 7 Firmware Upgrade Assistant 1 3 6 8 fragment 5 20 Fragmentation Threshold 1 14 fully qualified domain name FQDN 1 13 1 14 2 11 G gigabit Ethernet 5 24 H host name 1 6 I...

Страница 128: ...ary DNS Server 1 7 1 10 Q QoS 5 15 R range 5 13 registrar 1 14 remote management 6 11 reserved IP adresses 4 4 restore configuration 6 11 restore factory settings 6 7 Restrict Wireless Access by MAC Address 2 11 RIP Router Information Protocol 4 2 Router Status 6 2 S Secondary DNS Server 1 7 1 10 service numbers 3 4 SMTP 3 8 SPI firewall 4 7 spoof MAC address 7 6 SSID 1 11 2 4 7 11 SSID Broadcast ...

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