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Quick tips

This section describes tips for troubleshooting some common problems.

Sequence to restart your network

If you must restart your network, follow this sequence:

1. Turn off and unplug the modem.

2. Turn off the router.

3. Plug in the modem and turn it on. Wait two minutes.

4. Turn on the router and wait two minutes.

Check the power adapter and Ethernet cable connections

If the router does not start, make sure that the power adapter cable is securely plugged
in.

If the Internet connection or LAN connections do not function, make sure that the
Ethernet cables are securely plugged in. The Internet LED on the router is lit if the
Ethernet cable connecting the router and the modem is plugged in securely and the
modem and router are turned on. If one or more powered-on computers are connected
to the router by an Ethernet cable, the corresponding numbered router LAN port LEDs
light.

Check the WiFi settings

Make sure that the WiFi settings on the WiFi-enabled computer or mobile device and
the router match exactly. The WiFi network name (SSID) and WiFi security settings of
the router and the computer or mobile device must match exactly. WiFi passwords are
case sensitive.

If you set up an access control list, you must add the MAC address of each computer
and mobile device to the router’s access control list.

Check the network settings

If your computer or mobile device cannot connect to the router, make sure that the
network settings of the computer or mobile device are correct. Computers and mobile
devices must use network IP addresses on the same network as the router. By default,
almost all computers and mobile devices are set up to obtain an IP address automatically
using DHCP.

User Manual

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Troubleshooting

Nighthawk AX6 6-Stream AX5400 WiFi Router

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Содержание Nighthawk AX6 AX4300

Страница 1: ...User Manual Nighthawk AX6 6 Stream AX4300 WiFi Router Model RAX50 NETGEAR Inc 350 E Plumeria Drive February 2020 San Jose CA 95134 USA 202 12030 01 ...

Страница 2: ...r regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply For NETGEAR s Privacy Policy visit https www netgear com about privacy policy By using this device you are agreeing to NETGEAR s Terms and Conditions at https www netgear com about terms and conditions ...

Страница 3: ... router 21 Install and manage your router with the Nighthawk app 21 Change the language 22 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 24 Manually set up the Internet connection 24 Specify an Internet connection without a login 24 Specify an Internet connection that uses a login 26 Specify IPv6 Internet connections 27 Requirements for entering IPv6 addresses 28 Use auto ...

Страница 4: ...s that the router assigns 57 Disable the DHCP server feature in the router 58 Manage reserved LAN IP addresses 59 Reserve an IP address 59 Edit a reserved IP address 60 Delete a reserved IP address entry 60 Use the WPS Wizard for WiFi connections 61 Specify Basic WiFi Settings 62 Change the WiFi mode 63 Change the WiFi mode if AX WiFi is enabled 64 Change the WiFi mode if AX WiFi is disabled 65 Ch...

Страница 5: ...er 94 Change the admin password 95 Enable admin password recovery 95 Recover the admin password 96 View information about the router and the Internet and WiFi settings 97 Display the statistics of the Internet port 98 Check the Internet connection status 99 View and manage logs of router activity 100 View devices currently on the network 101 Monitor Internet traffic 101 Manage the router configura...

Страница 6: ...c DNS account 124 Specify a DNS account that you already created 124 Change the Dynamic DNS settings 125 Access USB storage devices through the Internet 126 Chapter 10 Use VPN to Access Your Network Set up a VPN connection 128 Specify VPN Service in the Router 128 Install OpenVPN Software 129 Install OpenVPN Software on Your Windows Computer 129 Install OpenVPN Software on Your Mac Computer 132 In...

Страница 7: ...heck the WiFi settings 150 Check the network settings 150 Troubleshoot with the LEDs 151 Standard LED behavior when the router is powered on 151 LEDs never turn off 151 Power LED is off or blinking 152 Internet or Ethernet LAN port LEDs are off 152 WiFi LED is off 152 You cannot log in to the router 153 You cannot access the Internet 154 Troubleshoot Internet browsing 155 Changes are not saved 156...

Страница 8: ... your router Top panel LEDs and buttons Rear panel Router label Attach and position the antennas Position your router Wall Mount Your Router Cable your router For more information about the topics covered in this manual visit the support website at netgear com support 8 ...

Страница 9: ...Unpack your router Your package contains the router the power adapter four antennas and an Ethernet cable Figure 1 Package contents User Manual 9 Hardware Setup Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 10: ...eady Blinking white The router is not ready firmware is upgrading or the Reset button was pressed Off Power is not supplied to the router Power LED Solid white The Internet connection is ready Blinking white The port is sending or receiving traffic Off No Ethernet cable is connected between the router and the modem Internet LED User Manual 10 Hardware Setup Nighthawk AX6 6 Stream AX5400 WiFi Route...

Страница 11: ...and is ready Blinking white A USB device is plugged in and is trying to connect Off No USB device is connected or someone clicked the Safely Remove Hardware button and it is now safe to remove the attached USB device USB 3 0 port LED Pressing the WiFi button for two seconds turns WiFi LED and WiFi radios on and off If this LED is lit the WiFi radios are on If this LED is off the WiFi radios are tu...

Страница 12: ...rt Use the USB 3 0 port to connect USB storage device 3 Ethernet ports Four Gigabit Ethernet RJ 45 LAN ports Use these ports to connect LAN devices to the router 4 Internet port One Gigabit Ethernet RJ 45 WAN port to connect the router to an Internet modem such as a cable modem or DLS modem 5 DC power connector Connect the power adapter that came in the product package to the DC power connector 6 ...

Страница 13: ...tall your router attach the antennas to the router Note Make sure to match the labels on the antennas with the labels on the router The antennas must be attached to the correct antenna post on the router After you are done attaching the antennas position the antennas as shown Figure 5 Attach and position the antennas User Manual 13 Hardware Setup Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 14: ...er walls and ceilings between the router and your other devices Place the router away from electrical devices such as these Ceiling fans Home security systems Microwaves Computers Base of a cordless phone 2 4 GHz or 5 GHz cordless phones Place the router away from large metal surfaces large glass surfaces insulated walls and items such as these Solid metal door Aluminum studs Fish tanks Mirrors Br...

Страница 15: ... the router To wall mount your router 1 Drill holes in the wall where you want to wall mount your router 2 Insert wall anchors in the holes 3 Insert screws into the wall anchors leaving 3 16 inch 0 5 cm of each screw exposed 4 Align the router s wall mounting holes with the screws and mount your router User Manual 15 Hardware Setup Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 16: ...m to the yellow Internet port on the router Note If your Internet connection does not require a modem connect your main Ethernet cable to the yellow Internet port on the router 3 Connect the power adapter to your router and plug the power adapter into an outlet 4 Press the Power On Off button on the rear panel of the router The router s Power LED lights solid white when the router is ready User Ma...

Страница 17: ...d Ethernet connection This chapter explains the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the network Types of logins Use a web browser to access the router Install and manage your router with the Nighthawk app Change the language 17 ...

Страница 18: ...the local area network LAN Find and connect to the WiFi network To find and select the WiFi network 1 Make sure that the router is receiving power its Power LED is lit 2 On your computer or WiFi device find and select the WiFi network The WiFi network name is on the router label 3 Join the WiFi network and enter the WiFi password The password is on the router label Your device connects to the WiFi...

Страница 19: ...n The free NETGEAR account that you need to register your router and manage your subscriptions If you do not own a NETGEAR account you can create one Router login The router login password that you need to log in to the router with the admin user name when you use a web browser to access the router Use a web browser to access the router When you connect to the network either with WiFi or with an E...

Страница 20: ...net cable wired or over WiFi with the preset security settings listed on the label Note If you want to change the router s WiFi settings use a wired connection to avoid being disconnected when the new WiFi settings take effect 3 Launch a web browser The page that displays depends on whether you accessed the router before The first time you set up the Internet connection for your router the browser...

Страница 21: ... web interface To log in to the router 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net Note You can also enter http www routerlogin com or http 192 168 1 1 The procedures in this manual use http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password...

Страница 22: ... that displays when you log in to the router web interface is set to Auto To change the language 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The u...

Страница 23: ...r to detect the Internet connection automatically when you first access the router web interface You can also customize and manually specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually set up the Internet connection Specify IPv6 Internet connections Manage the MTU size 23 ...

Страница 24: ...SIC Home page displays 4 Select ADVANCED Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see Manually set up the Internet connection on page 24 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configuration Manually set ...

Страница 25: ...tomatically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If...

Страница 26: ...ogin section select the Yes radio button 6 From the Internet Service Provider menu select the encapsulation method PPPoE L2TP or PPTP 7 In the Login field enter the login name that your ISP gave you This login name is often an email address 8 In the Password field type the password that you use to log in to your Internet service 9 If your ISP requires a service name type it in the Service Name if ...

Страница 27: ...uses the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 15 Click the Apply button Your settings are saved 16 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see You cannot access the Internet on page 154 Specify IPv6 ...

Страница 28: ...e following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Use auto detect for an IPv6 Internet connection To set up an IPv6 Internet connection through autodetection 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www route...

Страница 29: ... to LAN devices but some IPv6 systems might not support the DHCv6 client function Auto Config This is the default setting This setting specifies how the router assigns IPv6 addresses to the devices on your home network the LAN 7 Optional Select the Use This Interface ID check box and specify the interface ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID ...

Страница 30: ...der the IPv6 address If no address is acquired the field displays Not Available 6 Select a Remote 6to4 Relay Router radio button Auto Your router uses any remote relay router that is available on the Internet This is the default setting Static IP Address Enter the static IPv4 address of the remote relay router Your IPv6 ISP usually provides this address 7 Select an IP Address Assignment radio butt...

Страница 31: ...rlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Pass Through The page adjusts but no...

Страница 32: ...r the router Note If you do not specify the DNS servers the router uses the DNS servers that are configured for the IPv4 Internet connection on the Internet Setup page See Manually set up the Internet connection on page 24 7 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but some IPv6 systems might not support the DHCPv6 client funct...

Страница 33: ...the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is th...

Страница 34: ... router generates one automatically from its MAC address 10 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 11 Click the Apply button Your settings are saved Set up an IPv6 PPPoE Internet connection To set up a PPPoE IPv6 Internet connection 1 Launch a web bro...

Страница 35: ...ss when you log in If your ISP requires your full email address type it in this field 7 In the Password field enter the password for the ISP connection 8 In the Service Name field enter a service name If your ISP did not provide a service name leave this field blank Note The default setting of the Connection Mode menu is Always On to provide a steady IPv6 connection The router never terminates the...

Страница 36: ...ion Type menu select Auto Config The page adjusts The router automatically detects the information in the following fields Router s IPv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the fie...

Страница 37: ... interface If you do not specify an ID here the router generates one automatically from its MAC address 10 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 11 Click the Apply button Your settings are saved Set up an IPv6 6rd Internet connection The 6rd protocol...

Страница 38: ...s 5 From the Internet Connection Type menu select 6rd The page adjusts The router automatically detects the information in the following sections 6rd IPv6 Rapid Development Configuration The router detects the service provider s IPv4 network and attempts to establish an IPv6 6rd tunnel connection If the IPv4 network returns 6rd parameters to the router the page adjusts to display the correct setti...

Страница 39: ... 10 Click the Apply button Your settings are saved Manage the MTU size The maximum transmission unit MTU is the largest data packet a network device transmits MTU concepts When one network device communicates across the Internet with another the data packets travel through many devices along the way If a device in the data path uses a lower maximum transmission unit MTU setting than the other devi...

Страница 40: ...mmon MTU sizes and applications Table 2 Common MTU sizes Application MTU The largest Ethernet packet size This setting is typical for connections that do not use PPPoE or VPN and is the default value for NETGEAR routers adapters and switches 1500 Used in PPPoE environments 1492 Maximum size to use for pinging Larger packets are fragmented 1472 Used in some DHCP environments 1468 Used in PPPoA envi...

Страница 41: ...VANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 64 to 1500 6 Click the Apply button Your settings are saved User Manual 41 Specify Your Internet Settings Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 42: ...m unwanted intrusions from the Internet This chapter contains the following sections Enable access control to allow or block access to the Internet Use keywords to block Internet sites Manage network access control lists Schedule when to block Internet sites and services Set up security event email notifications 42 ...

Страница 43: ...cked list 6 Select an access rule Allow all new devices to connect With this setting a new device can access your network You don t need to enter the its MAC address This is the default setting We recommend that you leave this radio button selected Block all new devices from connecting With this setting a new device cannot access your router s Internet connection but can still access your router s...

Страница 44: ...the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Select a keyword blocking option Per Schedule Turn on keyword blocking according to a schedule that you set For mo...

Страница 45: ...od to block all Internet browsing access 7 Click the Add Keyword button The keyword is added to the keyword list The keyword list supports up to 32 entries 8 Click the Apply button Keyword blocking takes effect User Manual 45 Control Access to the Internet Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 46: ...ct the Per Schedule radio button For information about how to specify the schedule see Schedule when to block Internet sites and services on page 49 6 Click the Add button The Block Services Setup page displays 7 To add a service that is in the Service Type menu select the application or service The settings for this service automatically display in the fields 8 To add a service or application tha...

Страница 47: ...first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Do one of the following To delete a single word select it and click the Delete Keyword button The keyword is removed from the list To delete all keywords on the list click the Clear List button All keywords are removed from ...

Страница 48: ...ddress of the trusted computer 7 Click the Apply button Your settings are saved Manage network access control lists You can manage network access control lists ACLs that block or allow access to the Internet through your router To manage devices that are allowed or blocked 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin n...

Страница 49: ...p www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Schedule The Schedule page displays 5 Specify when to block keywords and services Days to Block Select the ...

Страница 50: ...ess to which logs and alerts are to be sent This email address is also used for the From address If this field is blank log and alert messages are not sent 7 In the Sender field enter the email sender s name 8 In the Your Outgoing Mail Server field enter the name of your ISP outgoing SMTP mail server such as mail myISP com You might be able to find this information in the configuration window of y...

Страница 51: ...ype b From the Day menu select the day c From the Time menu select the time and select the am or pm radio button 13 Click the Apply button Your settings are saved Logs are sent automatically according to the schedule that you set If the log fills before the specified time it is sent After the log is sent it is cleared from the router memory If the router cannot email the log and the log buffer fil...

Страница 52: ...IP addresses that the router assigns Disable the DHCP server feature in the router Manage reserved LAN IP addresses Use the WPS Wizard for WiFi connections Specify Basic WiFi Settings Change the WiFi mode Change the Transmission Power Control Change the WiFi password or the WiFi security Set up a guest WiFi network Enable or disable the WiFi radios Set up a WiFi schedule Specify WPS settings Set u...

Страница 53: ...Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective Respond to Ping on Internet Port This feature allows your router to be discovered Use this feature only as a diagnostic tool or for a specific reason MTU Size in bytes The normal MTU maximum transmit unit value for most Ethernet networks is 1...

Страница 54: ...ction of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be used to attack other computers on your network The router usually detects and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured on the Port Forwarding Port Triggering page Instead of discarding this traffic...

Страница 55: ...uter admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Device Name field type a new name 6 Click the Apply button Your settings are saved Change the LAN TCP IP settings The ro...

Страница 56: ...ome page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the IP Address field type the IP address 6 In the IP Subnet Mask field type the subnet mask of the router The IP address and subnet mask identify which addresses are local to a specific device and which must be reached through a gateway or router 7 Change the RIP settings Router Information Protocol RIP allows a r...

Страница 57: ...ddresses must be part of the same IP address subnet as the router s LAN IP address Using the default addressing scheme define a range between 192 168 1 2 and 192 168 1 254 although you can save part of the range for devices with fixed addresses To specify the pool of IP addresses that the router assigns 1 Launch a web browser from a computer or mobile device that is connected to the router network...

Страница 58: ...e router By default the router acts as a DHCP server The router assigns IP DNS server and default gateway addresses to all computers connected to the LAN The assigned default gateway address is the LAN address of the router You can use another device on your network as the DHCP server or specify the network settings of all your computers To disable the DHCP server feature in the router 1 Launch a ...

Страница 59: ... or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 I...

Страница 60: ...s the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Select the radio button next to the reserved address that you want to edit 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings ...

Страница 61: ...obile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED WPS Wizard A note explaining WPS displays 5 Click th...

Страница 62: ...oid this problem use a computer with a wired connection to access the router To specify basic WiFi settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logg...

Страница 63: ...nd 5 or 6 and 10 9 Click the Apply button Your settings are saved If you connected wirelessly to the network and you changed the SSID you are disconnected from the network 10 Make sure that you can connect wirelessly to the network with its new settings If you cannot connect wirelessly check the following Is your computer or mobile device connected to another WiFi network in your area Some WiFi de...

Страница 64: ...02 11b devices to join the network but limits 802 11n devices to functioning at up to 230 Mbps Up to 480 Mbps This mode allows 802 11ax 802 11n 802 11g and 802 11b devices to join the network and allows 802 11n devices to function at up to 480 Mbps This mode is the default mode 6 In the Wireless Network 5 GHz a n ac ax section select a WiFi mode from the Mode menu Up to 480 Mbps This mode allows 8...

Страница 65: ...fied the first time you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays 5 In the Wireless Network 2 4 GHz b g n ax section select a WiFi mode from the Mode menu Up to 54 Mbps This mode allows 802 11ax 802 11n 802 11g and 802 11b devices to join the network but limits 802 11n devices to functioning at up to 5...

Страница 66: ...llows 802 11ax 802 11ac 802 11n and 802 11a devices to join the selected WiFi network in the 5 GHz 1 band of the network and allows 802 11ac devices to function at up to 3460 Mbps 7 Click the Apply button Your settings are saved Change the Transmission Power Control By default you router s transmission power is set to 100 This allows your router to give you whole home WiFi coverage If you don t ne...

Страница 67: ...iFi password or the WiFi security 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page di...

Страница 68: ...rprise This type of security requires that your WiFi network can access a RADIUS server 7 Click the Apply button Your settings are saved Set up a guest WiFi network A guest network allows visitors to use the Internet without using your WiFi security password or with a different WiFi password By default the guest WiFi network is disabled You can enable and configure the guest WiFi network for each ...

Страница 69: ...of the WiFi band so that WiFi stations can detect the WiFi name SSID in their scanned network lists To turn off the SSID broadcast for the 2 4 GHz or 5 GHz guest WiFi network clear the Enable SSID Broadcast check box Allow guests to see each other and access my local network By default WiFi clients that are connected to the 2 4 GHz or 5 GHz guest WiFi network cannot access WiFi devices or Ethernet...

Страница 70: ... 63 characters To join the 2 4 GHz or 5 GHz guest WiFi network a user must enter this password 7 Click the Apply button Your settings are saved 8 Make sure that you can reconnect over WiFi to the network with its new security settings If you cannot connect over WiFi check the following If your computer or mobile device is already connected to another WiFi network in your area disconnect it from th...

Страница 71: ...lect the Enable Wireless Router Radio check box 6 Click the Apply button Your settings are saved Set up a WiFi schedule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection For example you might turn it off for the weekend if you leave town To set up the WiFi schedule 1 Launch a web browser from a computer or mobile device that is connected to the route...

Страница 72: ... and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays The Router s PIN field displays the fixed PIN that you can use to configure the router s WiFi settings from another device t...

Страница 73: ...ected to the router network 3 Enter http www routerlogin net A login window opens 4 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Wireless AP The Wireless AP page displays 6 Select the Enable ...

Страница 74: ...te If your ISP provides instructions for how to set up a bridge for IPTV and Internet service follow those instruction Set up a bridge for a port group If the devices that are connected to the router s Ethernet LAN port or WiFi network include an IPTV device your ISP might require you to set up a bridge for a port group for the router s Internet interface A bridge with a port group prevents packet...

Страница 75: ...ur settings are saved Set up a bridge for a VLAN tag group If the devices that are connected to the router s Ethernet LAN ports or WiFi network include an IPTV device your ISP might require you to set up a bridge for a VLAN tag group for the router s Internet interface If you are subscribed to IPTV service the router might require VLAN tags to distinguish between the Internet traffic and the IPTV ...

Страница 76: ...N tag group The name can be up to 10 characters VLAN ID Enter a value from 1 to 4094 Priority Enter a value from 0 to 7 9 Select the check box for a wired LAN port or WiFi port If your device is connected to an Ethernet port on the router select the LAN port check box that corresponds to the Ethernet port on the router to which the device is connected If your device is connected to your router s W...

Страница 77: ...twork 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VLAN Bridge Settings The VLAN Bridge Settings page displays 5 Select the Enable VLAN Bridge Setup check box The page expands 6 Select ...

Страница 78: ...77 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the company firewall is likely to deny the request In this case you must define a static route telling your router to access 134 177 0 0 through the ISDN router at 192 168 1 100 Here is an example The Destination IP Address and IP Subnet Mask fields specify that this ...

Страница 79: ...ecomes active after you click the Apply button 9 Enter the following settings Destination IP Address Enter the IP address for the final destination of the route IP Subnet Mask Enter the IP subnet mask for the final destination of the route If the destination is a single host enter 255 255 255 255 Gateway IP Address Enter the IP address of the gateway The IP address of the gateway must be on the sa...

Страница 80: ...e saved Delete a static route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive T...

Страница 81: ...ings section and select or clear the Enable Implicit BEAMFORMING check box Selecting this check box enables implicit beamforming Clearing this check box disables implicit beamforming 6 Click the Apply button Your settings are saved If you connected over WiFi to the network you are disconnected from the network and must reconnect Enable or disable MU MIMO Multiuser multiple input multiple output MU...

Страница 82: ...nect Enable or disable AX WiFi AX WiFi improves your network s capacity Internet upload and download speeds and WiFi range by allowing WiFi traffic from different devices to be concurrently managed To do this AX WiFi uses Orthogonal Frequency Division Multiple Access OFDMA 4x4 multi user MIMO and intelligent scheduling AX WiFi is enabled by default To enable or disable AX WiFi 1 Launch a web brows...

Страница 83: ... each device For example you can install the first router in a room like a home office where your Internet connection is located Then set up the second router in bridge mode and place it in a different room such as the room where your home entertainment center is located Use Ethernet cables to connect the router in bridge mode to your Smart TV DVR game console or other device To enable bridge mode...

Страница 84: ...ac For 802 11ac or 802 11ax mode select 5 GHz b In the Name SSID file enter the wireless network name SSID c In the Security Options section select a radio button d If the Password Network Key field displays type the WiFi password network key that you use to connect wirelessly to the other router 9 Click the Apply button The window closes and you are returned to the main Wireless Settings page 10 ...

Страница 85: ...video streaming and VoIP communication By default the router uses Wi Fi Multimedia Quality of Service WMM QoS This chapter contains the following sections Use Dynamic QoS to optimize Internet traffic management Improve network connections with Universal Plug and Play Wi Fi Multimedia Quality of Service Enable or disable AX WiFi 85 ...

Страница 86: ...net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select QoS The QoS page displays 5 Select the Enable QoS check box 6 Specify your Internet bandwidth Let Speedtest detect my Internet bandwidth We rec...

Страница 87: ... net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select QoS The QoS page displays If you already enabled Dynamic QoS the Enable QoS check box is selected 5 Select or clear the Automatically update p...

Страница 88: ...he Apply button Your settings are saved Improve network connections with Universal Plug and Play Universal Plug and Play UPnP helps devices such as Internet appliances and computers access the network and connect to other devices as needed UPnP devices can automatically discover the services from other registered UPnP devices on the network If you use applications such as multiplayer gaming peer t...

Страница 89: ...live for the advertisement is measured in hops steps for each UPnP packet sent Hops are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 8...

Страница 90: ...he user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS page displays 5 Click the WMM tab 6 Clear the Enable WMM Wi Fi multimedia settings 2 4 GHz b g n check box 7 Clear the Enable WMM Wi Fi multimedia settings 5 GHz a n ac check box 8 Cli...

Страница 91: ...password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Setup page displays 5 Select or clear the Enable AX check box Selecting this check box turns on AX WiFi and clearing this check box turns off AX WiFi 6 Click the Apply button Your settings are saved User Manual 91 Optimiz...

Страница 92: ... information about the router and the Internet and WiFi settings Display the statistics of the Internet port Check the Internet connection status View and manage logs of router activity View devices currently on the network Monitor Internet traffic Manage the router configuration file Remote access Remotely access your router using the Nighthawk app Turn off the router LEDs Set your time zone Spec...

Страница 93: ...at is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Router Update The Router Update page displays 5 Clic...

Страница 94: ...m a computer that is connected to the router network 3 Enter http www routerlogin net A login window opens 4 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Administration Router Update The Router Update page ...

Страница 95: ...assword are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Type the old password in the Old Password field 6 Type the new password in the Set Password and Repeat New Password fields 7 Click the Apply button Your settings are saved Enable admin password recovery The router admin password is used to log in to your router web...

Страница 96: ...an recover your router admin password To recover your router admin password 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Click the Cancel button If password recovery is enabled you are prompted to enter the serial number of the router The serial number is on the router label 4 Enter the seria...

Страница 97: ... and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays The information on this page uses the following color coding A green icon indicates that the Internet connection is fine and no problems exist For a WiFi network the network is enabled and secured A red icon indicates that configuration problems exist for the Internet connection o...

Страница 98: ...m Up Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet port LAN Ethernet ports and WLANs For each port the window displays the following information Status The link status of the port TxPkts The number of packets transmitted on this port since the router was last started RxPkts The number of packets received on this port since the router was last st...

Страница 99: ...ection Status window opens The information that displays depends on the type of Internet connection For example if your Internet connection does not require a login and the router receives an IP address automatically the window displays the following information IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The I...

Страница 100: ...logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Logs The Logs page displays and shows information such as the following Action The action that occurred such as whether Internet access was blocked or allowed Source IP The IP address of the initiating device for the log entry Target address The name or IP address of the website or...

Страница 101: ...cified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The following information is displayed Connection Type Wired or the WiFi band for the connection Device Name If the device name is known it is shown here IP Address The IP address that the router assigned to this device when it joined the network This addres...

Страница 102: ...Download only The restriction is applied to incoming traffic only Both Directions The restriction is applied to both incoming and outgoing traffic Select the Connection time control radio button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each conn...

Страница 103: ...ion settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVAN...

Страница 104: ...upting the firmware do not interrupt the reset For example do not close the browser click a link or load a new page Do not turn off the router Wait until the router finishes restarting Restore the settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login wind...

Страница 105: ...rowser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Remote Man...

Страница 106: ... use remote access 1 Launch a web browser on a computer that is not on your home network 2 Type your router s WAN IP address into your browser s address or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8443 enter http 134 177 0 123 8443 in your browser Remotely access your router using the Nighthawk app Y...

Страница 107: ...dvanced Setup LED Control Settings The LED Control Settings page displays 5 To turn off all LEDs except the Power LED select the Turn off all LEDs except Power LED radio button 6 Click the Apply button Your settings are saved Set your time zone To set your time zone 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A lo...

Страница 108: ...he menu 6 If you live in a region that observes daylight saving time select the Automatically adjust for daylight savings time check box 7 Click the Apply button Your settings are saved User Manual 108 Manage Your Router Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 109: ...ions ReadySHARE Storage Media Server The Media Server Settings page displays 5 Specify the settings Enable DLNA Media Server Select this check box to enable this device to act as a media server Rescan media files The router automatically scans for media files whenever new files are added to your ReadySHARE USB storage device Only a shared folder with All no password in Read Access can be scanned f...

Страница 110: ...P scanner applications are available online free of charge If you can detect the IP address you don t need to reset the router to factory default settings Use the Reset button CAUTION This process erases all settings that you configured in the router To reset the router to factory default settings 1 On the back of the router locate the Reset button 2 Using a straightened paper clip press and hold ...

Страница 111: ...he BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Erase button The configuration is reset to factory default settings When the reset is complete the router restarts This process takes about two minutes WARNING To avoid the risk of corrupting the firmware do not interrupt the reset For example do not close the browser click a ...

Страница 112: ... drive or DVD drive to a USB port on the router The chapter contains the following sections USB device requirements Connect a USB storage device to the router Access a storage device connected to the router from a Windows based computer Map a USB device to a Windows network drive Access a storage device that is connected to the router from a Mac Enable FTP access within your network View network f...

Страница 113: ...xt2 Ext3 Ext4 HFS HFS Connect a USB storage device to the router ReadySHARE lets you access and share USB storage devices that are connected to a USB port on the router If your USB storage device uses special drivers it is not compatible To connect a USB device 1 Insert your USB storage device into a USB port on the router 2 If your USB storage device uses a power supply connect it You must use th...

Страница 114: ...utomatically opens and displays the files and folders on the USB storage device Map a USB device to a Windows network drive To map the USB storage device to a Windows network drive 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the router When you connec...

Страница 115: ...es a power supply connect it You must use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router s port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 On a Mac that is connected to the network select Go Connect to Ser...

Страница 116: ...ecified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Functions ReadySHARE Storage The USB Storage Advanced Settings page displays 5 Select the FTP check box 6 Click the Apply button Your settings are saved View network folders on a storage device You can view network folders on a storage device that is connected ...

Страница 117: ...to access the network folder The password for admin is the same one that you use to log in to the router Folder Name The full path of the network folder Volume Name The volume name from the storage device Total Space and Free Space The current utilization of the storage device Add a network folder on a USB storage device You can add network folders on a USB storage device connected to a router USB...

Страница 118: ... the name of the share 10 From the Read Access menu and the Write Access menu select the settings that you want All no password the default allows all users to access the network folder The other option is that only the admin user is allowed access to the network folder The password for admin is the same one that you use to log in to the router 11 Click the Apply button The folder is added on the ...

Страница 119: ...evice from the router USB port log in to the router and take the USB storage device offline To remove a USB storage device safely 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the fi...

Страница 120: ...7 Physically disconnect the USB storage device User Manual 120 Share USB Storage Devices Attached to the Router Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 121: ... can use the Internet to access USB devices attached to the router s USB ports when you re not home This chapter contains the following sections Set up and manage Dynamic DNS Set up FTP access through the Internet Your personal FTP server Access USB storage devices through the Internet 121 ...

Страница 122: ...AN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Set up FTP access through the Internet To set up FTP access 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password T...

Страница 123: ...e FTP 1 Get your NETGEAR Dynamic DNS domain name For more information see Set up a new Dynamic DNS account on page 124 2 Make sure that your Internet connection is working Your router must use a direct Internet connection It cannot connect to a different router to access the Internet 3 Connect a storage device to the router 4 If your USB storage device uses a power supply connect it You must use t...

Страница 124: ...x 6 From the Service Provider menu select NETGEAR You can select another service provider 7 Select the No radio button 8 In the Host Name field type the name that you want to use for your URL The host name is sometimes called the domain name Your free URL includes the host name that you specify and ends with mynetgear com For example specify MyName mynetgear com 9 In the Email field type the email...

Страница 125: ...the Show Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 Depending on the type of service specify either the user name of the email address No IP account or DynDNS account In the User Name field type the user name for your account NETGEAR account In the Email field type the email address for your account 10 In the Pass...

Страница 126: ...SB storage devices through the Internet You can access USB storage devices through the Internet when you re not home To access devices from a remote computer 1 Launch a web browser on a computer that is not on your home network 2 Connect to your home router To connect with Dynamic DNS type the DNS name To use a Dynamic DNS account you must enter the account information on the Dynamic DNS page See ...

Страница 127: ...PN This chapter explains how to set up and use VPN access The chapter contains the following sections Set up a VPN connection Specify VPN Service in the Router Install OpenVPN Software Use a VPN Tunnel on Your Windows Computer Use VPN to Access the Router s USB Device and Media Use VPN to Access Your Internet Service at Home 127 ...

Страница 128: ...count the VPN can use that IP address to connect to your home network Specify VPN Service in the Router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN service 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user nam...

Страница 129: ...software on your Windows computer 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays...

Страница 130: ...the Open VPN software on your computer click the openVPN install xxx exe file 11 Click the Next button 12 Read the License Agreement and click the I Agree button 13 Leave the check boxes selected as shown and click the Next button User Manual 130 Use VPN to Access Your Network Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 131: ...led on your device For a client device with Windows 64 bit system the VPN client is installed at C Program files OpenVPN config by default 18 For a client device with Windows modify the VPN interface name to NETGEAR VPN a On your computer go to the Networks page If you are using Windows 10 select Control Panel Network and Sharing Center Change adapter settings b In the local area connection list f...

Страница 132: ...logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service check box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN Service in the Router on page 128 7 Click the For non Windows button to download the OpenVPN c...

Страница 133: ... box is selected 6 Specify any VPN service settings on the page For more information see Specify VPN Service in the Router on page 128 7 Click the For Smart Phone button to download the OpenVPN configuration files 8 On your iOS device download and install the OpenVPN Connect app from the Apple app store 9 On your computer unzip the configuration files that you downloaded and send the files to your...

Страница 134: ...ur Android device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Open the files on your Android device 11 Open the ovpn file using the OpenVPN Connect app For more information about using OpenVPN on your Android device visit http www vpngate net en howto_openvp...

Страница 135: ...aunch the OpenVPN application with administrator privileges The OpenVPN icon displays in the Windows taskbar Tip You can create a shortcut to the VPN program then use the shortcut to access the settings and select the run as administrator check box Then every time you use this shortcut OpenVPN automatically runs with administrator privileges 2 Right click the OpenVPN icon 3 Select Connect The VPN ...

Страница 136: ...lay in the Media Devices and Network Infrastructure sections 3 To access the USB device click the ReadySHARE icon 4 To access media on the router s network click the remote router icon Use VPN to Access Your Internet Service at Home When you re away from home and you access the Internet you usually use a local Internet service provider For example at a coffee shop you might be given a code that le...

Страница 137: ... 6 Scroll down to the Clients will use this VPN connection to access section and select the All sites on the Internet Home Network radio button When you access the Internet with the VPN connection instead of using a local Internet service you use the Internet service from your home network 7 Click the Apply button Your settings are saved 8 Click the For Windows or For Non Windows button and downlo...

Страница 138: ... only to your home network not to the Internet service for your home network 7 Click the Apply button Your settings are saved 8 Click For Windows or For Non Windows button and download the configuration files for your VPN clients 9 Unzip the configuration files and copy them to the folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client...

Страница 139: ...4 When the VPN connection is established launch your Internet browser User Manual 139 Use VPN to Access Your Network Nighthawk AX6 6 Stream AX5400 WiFi Router ...

Страница 140: ... You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter contains the following sections Manage Port Forwarding to a Local Server Port Triggering 140 ...

Страница 141: ... server computer a reserved IP address See Manage reserved LAN IP addresses on page 59 4 Launch a web browser from a computer or mobile device that is connected to the router network 5 Enter http www routerlogin net A login window opens 6 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and pas...

Страница 142: ...admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button The Ports Custom Se...

Страница 143: ...ork 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave th...

Страница 144: ... server on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an IP address of 192 168 1 33 2 On the Port Forwarding Port Triggering...

Страница 145: ... Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the router monitors traffic to the Internet from an outbound trigger port that you specify For outbound traffic f...

Страница 146: ...tton 7 In the Service Name field type a descriptive service name 8 From the Service User menu select a user option Any the default allows any computer on the Internet to use this service Single address restricts the service to a particular computer 9 From the Service Type menu select TCP or UDP or TCP UDP both If you are not sure select TCP UDP 10 In the Triggering Port field enter the number of t...

Страница 147: ...d enter a value up to 9999 minutes This value controls how long the inbound ports stay open when the router detects no activity This value is required because the router cannot detect when the application terminates 8 Click the Apply button Your settings are saved Application Example Port Triggering for Internet Relay Chat Some application servers such as FTP and IRC servers send replies to multip...

Страница 148: ...server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port and sends an identify message to your router with destination port 113 6 When your router receives the incoming message to destination port 33333 it checks its session table to see if a session is active for port number 33333 Finding an active session the router restores t...

Страница 149: ...heck the NETGEAR support site at netgear com support for product and contact information The chapter contains the following sections Quick tips Troubleshoot with the LEDs You cannot log in to the router You cannot access the Internet Troubleshoot Internet browsing Changes are not saved Troubleshoot WiFi connectivity Troubleshoot your network using the ping utility 149 ...

Страница 150: ... are connected to the router by an Ethernet cable the corresponding numbered router LAN port LEDs light Check the WiFi settings Make sure that the WiFi settings on the WiFi enabled computer or mobile device and the router match exactly The WiFi network name SSID and WiFi security settings of the router and the computer or mobile device must match exactly WiFi passwords are case sensitive If you se...

Страница 151: ...tes verify the following The Power LED is lit The Internet LED is lit The WiFi LED is lit unless you turned off the WiFi radio You can use the LEDs on the front panel of the router for troubleshooting LEDs never turn off When the router is turned on the LEDs light for about 10 seconds and then turn off If all the LEDs stay on this indicates a fault within the router If all LEDs are still lit one m...

Страница 152: ...ernet LED or Ethernet LAN port LEDs do not light when an Ethernet connection is made check the following Make sure that the Ethernet cable connections are secure at the router and at the modem or computer Make sure that power is turned on to the connected modem or computer Be sure that you are using the correct cable When you connect the router s Internet port to a modem use the cable that was sup...

Страница 153: ...ddress of your computer or mobile device is in the range of 192 168 1 2 to 192 168 1 254 If the IP address of your computer or mobile device is shown as 169 254 x x the computer or mobile device could not reach the router s DHCP server and the Windows or Mac operating system generated and assigned an IP address Such an autogenerated IP address is in the range of 169 254 x x If your IP address is i...

Страница 154: ...logged in The user name and password are case sensitive The BASIC Home page displays 5 Click the ADVANCED tab The ADVANCED Home page displays 6 Check to see that an IP address is shown for the Internet port If 0 0 0 0 is shown your router did not obtain an IP address from your ISP If your router cannot obtain an IP address from the ISP you might need to force your modem to recognize your new route...

Страница 155: ... log you in to the Internet you no longer need to run that software after installing your router Troubleshoot Internet browsing If your router can obtain an IP address but your computer is unable to load any web pages from the Internet it might be for the following reasons The traffic meter is enabled and the limit was reached By configuring the traffic meter not to block Internet access when the ...

Страница 156: ...os back on If you disabled the router s SSID broadcast then your WiFi network is hidden and does not display in your WiFi client s scanning list By default SSID broadcast is enabled Does your WiFi device support the security that you are using for your WiFi network WPA WPA2 or WPA3 If you want to view the WiFi settings for the router use an Ethernet cable to connect a computer to a LAN port on the...

Страница 157: ... the path is working you see this message Reply from IP address bytes 32 time NN ms TTL xxx If the path is not working you see this message Request timed out If the path is not functioning correctly one of the following problems might be occurring Wrong physical connections For a wired connection make sure that the numbered LAN port LED is lit for the port to which you are connected Check to see t...

Страница 158: ...ontrol Panel Verify that the IP address of the router is listed as the default gateway Check to see that the network address of your computer the portion of the IP address specified by the subnet mask is different from the network address of the remote device Check to see that your cable or DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host nam...

Страница 159: ...13 Supplemental Information This chapter includes technical information about your router The chapter covers the following topics Factory Settings on page 160 Technical Specifications on page 161 159 ...

Страница 160: ... com or www routerlogin net User login URL Router login admin User name case sensitive password Login password case sensitive Use default hardware address WAN MAC address Internet connection 1500 WAN MTU size 192 168 1 1 LAN IP Local network LAN 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP range Pacific time Time zone 192 168 1 2 DHCP starting IP address 192 168 ...

Страница 161: ...onstruction and network overhead lower actual data throughput rate Technical Specifications Table 4 Router specifications Description Feature TCP IP RIP 1 RIP 2 DHCP PPPoE PPTP Bigpond Dynamic DNS UPnP and SMB Data and routing protocols North America 100 120V 50 60 Hz input UK Australia 220V 50 60 Hz input Europe 220V 50 60 Hz input All regions output 12V 2 5A DC output Power adapter 9 96 x 6 06 x...

Страница 162: ...GHz 80 MHz 1024 QAM support Data encoding standards Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes Maximum computers per wireless network WPA2 PSK and WPA WPA2 802 11 security 2 Maximum wireless signal rate derived from IEEE 802 11 specifications Actual data throughput and wireless coverage will vary and may be lowered by network and environmental condit...

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