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Troubleshoot With the LEDs

By default, the router is set with standard LED settings.

Standard LED Behavior When the Router Is Powered On

After you turn on power to the router, verify that the following sequence of events occurs:

1. When power is first applied, verify that the Power LED is lit.

2. After about two minutes, verify the following:

•

The Power LED is lit.

•

The Internet LED is lit.

•

The WiFi LED is lit (unless you turned off the WiFi radio).

You can use the LEDs on the front panel of the router for troubleshooting.

Power LED Is Off or Blinking

This could occur for a number of reasons. Check the following:

•

Make sure that the power adapter is securely connected to your router and securely
connected to a working power outlet.

•

Make sure that you are using the power adapter that NETGEAR supplied for this
product.

•

If the Power LED blinks slowly and continuously, the router firmware is corrupted.
This can happen if a firmware update is interrupted, or if the router detects a problem
with the firmware. If the error persists, it is likely that a hardware problem exists. For
recovery instructions, or help with a hardware problem, contact Technical Support
at netgear.com/support.

LEDs Never Turn Off

When the router is turned on, the LEDs light for about 10 seconds and then turn off. If
all the LEDs stay on, this indicates a fault within the router.

If all LEDs are still lit one minute after power-up, do the following:

•

Cycle the power to see if the router recovers.

•

Press and hold the

Reset

button to return the router to its factory settings.

User Manual

151

Troubleshooting

Nighthawk AC2400 Smart WiFi Router Model AC2400

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Содержание Nighthawk AC2400

Страница 1: ...User Manual Nighthawk AC2400 Smart WiFi Router Model AC2400 NETGEAR Inc 350 E Plumeria Drive December 2018 San Jose CA 95134 USA 202 11909 02 ...

Страница 2: ...ial NETGEAR support resources Compliance and Conformity For regulatory compliance information including the EU Declaration of Conformity visit https www netgear com about regulatory See the regulatory compliance document before connecting the power supply Trademarks NETGEAR Inc NETGEAR and the NETGEAR Logo are trademarks of NETGEAR Inc Any non NETGEAR trademarks are used for reference purposes onl...

Страница 3: ...Change the Language 20 Chapter 3 Specify Your Internet Settings Use the Internet Setup Wizard 22 Manually Set Up the Internet Connection 22 Specify an Internet Connection Without a Login 22 Specify an Internet Connection That Uses a Login 24 Specify IPv6 Internet Connections 25 Requirements for Entering IPv6 Addresses 26 Use Auto Config for an IPv6 Internet Connection 26 Use Auto Detect for an IPv...

Страница 4: ...outer 57 Manage Reserved LAN IP Addresses 57 Reserve an IP Address 58 Edit a Reserved IP Address 58 Delete a Reserved IP Address Entry 59 Use the WPS Wizard for WiFi Connections 60 Specify Basic WiFi Settings 60 Change the WiFi Mbps Settings 62 Change the WiFi Password or the WiFi Security 63 Set Up a Guest WiFi Network 65 Control the WiFi Radios 67 Use the WiFi On Off Button 67 Enable or Disable ...

Страница 5: ... Display Internet Port Statistics 94 Check the Internet Connection Status 95 View and Manage Logs of Router Activity 96 View Devices Currently on the Network 97 Monitor Internet Traffic 97 Manage the Router Configuration File 99 Back Up Settings 99 Erase the Settings 99 Restore Configuration Settings 100 Remote Access 101 Set Up Remote Management 101 Use Remote Access 102 Remotely Access Your Rout...

Страница 6: ...ter 10 Use the Router as a Media Server Specify ReadyDLNA Media Server Settings 122 Play Music From a Storage Device With iTunes Server 123 Set Up the Router s iTunes Server With iTunes 123 Set Up the Router s iTunes Server With the Remote App 124 Set Up the Router to Work With TiVo 125 Change the NTP Server 126 Chapter 11 Share USB Storage Devices Attached to the Router USB Device Requirements 12...

Страница 7: ...t port triggering 147 Chapter 13 Troubleshooting Quick Tips 150 Sequence to Restart Your Network 150 Check Ethernet Cable Connections 150 WiFi Settings 150 Network Settings 150 Troubleshoot With the LEDs 151 Standard LED Behavior When the Router Is Powered On 151 Power LED Is Off or Blinking 151 LEDs Never Turn Off 151 Internet or Ethernet Port LEDs Are Off 152 WiFi LED Is Off 152 You Cannot Log I...

Страница 8: ... the Router Cable Your Router For more information about the topics that are covered in this manual visit the support website at netgear com support Firmware updates with new features and bug fixes are made available from time to time at downloadcenter netgear com You can check for and download new firmware manually If the features or behavior of your product does not match what is described in th...

Страница 9: ...ing items Figure 1 Package contents Table 1 Legend Router 1 Antennas 3 2 Ethernet cable 3 Power adapter 4 In some regions a CD is included in the package User Manual 9 Hardware Overview of the Router Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 10: ...r 2 Align the antennas with the antenna posts 3 Attach the antennas on the threaded antenna posts 4 Position the antennas for the best WiFi performance We recommend that the center antenna be vertical and that you aim the others outward at 45 degree angles as shown User Manual 10 Hardware Overview of the Router Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 11: ...erating Blinking white The router is sending or receiving WiFi traffic Off The 5 GHz WiFi radio is off 5 GHz WiFi Solid white The guest WiFi network is operating Blinking white The router is sending or receiving WiFi traffic Off The guest WiFi network is off Guest WiFi Solid white A USB device is connected and is ready Blinking white A USB device is plugged in and is trying to connect Off No USB d...

Страница 12: ...ED see Disable LED Blinking or Turn Off LEDs on page 103 Ports Buttons and Connectors on the Back Panel The back panel of the router provides ports buttons antenna connectors and a DC power connector For information about attaching the antennas see Attach the Antennas on page 10 Figure 2 Router back panel In addition to the three antenna connectors viewed from left to right the back panel contains...

Страница 13: ...connector Connect the power adapter that came in the product package to the DC power connector USB Port on the Front Panel A USB 3 0 port is located on the front of the router Figure 3 USB 3 0 port User Manual 13 Hardware Overview of the Router Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 14: ...your home might affect your router s signal WiFi access points are routers repeaters WiFi range extenders and any other device that emits a WiFi signal for network access Position the router according to the following guidelines Place the router near the center of the area where your computers and other devices operate and within line of sight to your WiFi devices Make sure that the router is with...

Страница 15: ...e using adjacent access points use different radio frequency channels to reduce interference Cable Your Router The following image shows how to cable your router To finish the installation download and launch the Nighthawk app on your mobile device For more information see Install or Manage Your Router With the Nighthawk App on page 19 Figure 5 Router cabling User Manual 15 Hardware Overview of th...

Страница 16: ...our modem uses a battery backup put the battery back in 3 Connect your modem to the Internet port of your router with the yellow Ethernet cable that came with your router 4 Connect the power adapter to your router and plug the power adapter into an outlet 5 Press the Power On Off button on the back panel of the router User Manual 16 Hardware Overview of the Router Nighthawk AC2400 Smart WiFi Route...

Страница 17: ...use a wired Ethernet connection This chapter explains the ways you can connect and how to access the router and log in The chapter contains the following sections Connect to the Network Types of Logins Install or Manage Your Router With the Nighthawk App Log In to the Router Change the Language 17 ...

Страница 18: ...ocal area network LAN WiFi Connection To find and select the WiFi network 1 Make sure that the router is receiving power its Power LED is lit 2 On your computer or WiFi device find and select the WiFi network The WiFi network name is on the router label 3 Join the WiFi network and enter the WiFi password The password is on the router label Your device connects to the WiFi network WiFi Connection U...

Страница 19: ...ter label Router login This logs you in to the router interface from a web browser as admin Install or Manage Your Router With the Nighthawk App With the Nighthawk app you can easily install and manage your router The app automatically updates the router to the latest firmware allows you to personalize your WiFi network and even helps register your router with NETGEAR The Nighthawk app is availabl...

Страница 20: ...he one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays Change the Language By default the language is set to Auto To change the language 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password ...

Страница 21: ...our router to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Use the Internet Setup Wizard Manually Set Up the Internet Connection Specify IPv6 Internet Connections Manage the MTU Size 21 ...

Страница 22: ... Home page displays 4 Select ADVANCED Setup Wizard The Setup Wizard page displays 5 Select the Yes radio button If you select the No radio button you are taken to the Internet Setup page see Manually Set Up the Internet Connection on page 22 6 Click the Next button The Setup Wizard searches your Internet connection for servers and protocols to determine your Internet configuration Manually Set Up ...

Страница 23: ...atically assigns these addresses Use Static IP Address Enter the IP address IP subnet mask and the gateway IP address that your ISP assigned The gateway is the ISP router to which your router connects 9 Select a Domain Name Server DNS Address radio button Get Automatically from ISP Your ISP uses DHCP to assign your DNS servers Your ISP automatically assigns this address Use These DNS Servers If yo...

Страница 24: ...n section select the Yes radio button 6 From the Internet Service Provider menu select the encapsulation method PPPoE L2TP or PPTP 7 In the Login field enter the login name that your ISP gave you This login name is often an email address 8 In the Password field type the password that you use to log in to your Internet service 9 If your ISP requires a service name type it in the Service Name if Req...

Страница 25: ...s the MAC address of the computer that you are now using You must use the one computer that the ISP allows Use This MAC Address Enter the MAC address that you want to use 15 Click the Apply button Your settings are saved 16 Click the Test button to test your Internet connection If the NETGEAR website does not display within one minute see You Cannot Access the Internet on page 153 Specify IPv6 Int...

Страница 26: ... single zero or omit it The following errors invalidate an IPv6 address More than eight groups of hexadecimal quartets More than four hexadecimal characters in a quartet More than two colons in a row Use Auto Config for an IPv6 Internet Connection To set up an IPv6 Internet connection through autoconfiguration 1 Launch a web browser from a computer or mobile device that is connected to the router ...

Страница 27: ...ot enter the domain name for the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more informat...

Страница 28: ...Pv6 Address on WAN This field shows the IPv6 address that is acquired for the router s WAN or Internet interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interf...

Страница 29: ...g a 6to4 tunnel 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select AD...

Страница 30: ...ally from its MAC address 9 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 10 Click the Apply button Your settings are saved Set Up an IPv6 6rd Internet Connection The 6rd protocol makes it possible to deploy IPv6 to sites using a service provider s IPv4 netw...

Страница 31: ... From the Internet Connection Type menu select 6rd The page adjusts The router automatically detects the information in the following sections 6rd IPv6 Rapid Development Configuration The router detects the service provider s IPv4 network and attempts to establish an IPv6 6rd tunnel connection If the IPv4 network returns 6rd parameters to the router the page adjusts to display the correct settings...

Страница 32: ...ts Open In open mode the router inspects UDP packets only 10 Click the Apply button Your settings are saved Set Up an IPv6 Pass Through Internet Connection In pass through mode the router works as a Layer 2 Ethernet switch with two ports LAN and WAN Ethernet ports for IPv6 packets The router does not process any IPv6 header packets To set up a pass through IPv6 Internet connection 1 Launch a web b...

Страница 33: ...up IPv6 The IPv6 page displays 5 From the Internet Connection Type menu select Fixed The page sdjusts 6 Configure the fixed IPv6 addresses for the WAN connection IPv6 Address Prefix Length The IPv6 address and prefix length of the router WAN interface Default IPv6 Gateway The IPv6 address of the default IPv6 gateway for the router s WAN interface Primary DNS Server The primary DNS server that reso...

Страница 34: ...outer inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 10 Click the Apply button Your settings are saved Set Up an IPv6 DHCP Internet Connection To set up an IPv6 Internet connection with a DHCP server 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter ...

Страница 35: ...or the IPv4 ISP here For example if your ISP s mail server is mail xxx yyy zzz type xxx yyy zzz as the domain name If your ISP provided a domain name type it in this field For example Earthlink Cable might require a host name of home and Comcast sometimes supplies a domain name 8 Select an IP Address Assignment radio button Use DHCP Server This method passes more information to LAN devices but som...

Страница 36: ...d by the underline _ under the IPv6 address If no address is acquired the field displays Not Available Router s IPv6 Address on LAN This field shows the IPv6 address that is acquired for the router s LAN interface The number after the slash is the length of the prefix which is also indicated by the underline _ under the IPv6 address If no address is acquired the field displays Not Available 6 In t...

Страница 37: ...ID to be used for the IPv6 address of the router s LAN interface If you do not specify an ID here the router generates one automatically from its MAC address 11 Select an IPv6 Filtering radio button Secured In secured mode which is the default mode the router inspects both TCP and UDP packets Open In open mode the router inspects UDP packets only 12 Click the Apply button Your settings are saved M...

Страница 38: ...TU setting can cause Internet communication problems For example you might not be able to access certain websites frames within websites secure login pages or FTP or POP servers If you suspect an MTU problem a common solution is to change the MTU to 1400 If you are willing to experiment you can gradually reduce the MTU from the maximum value of 1500 until the problem goes away The following table ...

Страница 39: ... login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 64 to 1500 6 Click the Apply button Your settings ar...

Страница 40: ...e network from unwanted intrusions from the Internet This chapter includes the following sections Allow or Block Access to Your Network Use Keywords to Block Internet Sites Manage Network Access Control Lists Schedule When to Block Internet Sites and Services Set Up Security Event Email Notifications 40 ...

Страница 41: ... a device is in the blocked list 6 Select an access rule Allow all new devices to connect With this setting if you add a new device it can access your network You don t need to enter its MAC address on this page We recommend that you leave this radio button selected Block all new devices from connecting With this setting if you add a new device before it can access your network you must enter its ...

Страница 42: ...is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Select a keyword blocking option Per Schedule Turn on keyword blocking according to a schedule that you set For more information see Schedule When to Block Internet Sit...

Страница 43: ...ick the Add Keyword button The keyword is added to the keyword list The keyword list supports up to 32 entries 8 Click the Apply button Keyword blocking takes effect User Manual 43 Control Access to the Internet Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 44: ...hedule select the Per Schedule radio button For information about how to specify the schedule see Schedule When to Block Internet Sites and Services on page 47 6 Click the Add button The Block Services Setup page displays 7 To add a service that is in the Service Type menu select the application or service The settings for this service automatically display in the fields 8 To add a service or appl...

Страница 45: ...password is admin The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Do one of the following To delete a single word select it and click the Delete Keyword button The keyword is removed from the list To delete all keywords on the list click the Clear List button All keywords are removed from the list 6 C...

Страница 46: ...ld enter the IP address of the trusted computer 7 Click the Apply button Your settings are saved Manage Network Access Control Lists You can use access control to block or allow access to your network To manage devices that are allowed or blocked 1 Launch a web browser from a WiFi enabled computer or mobile device that is connected to the network 2 Type http www routerlogin net A login window open...

Страница 47: ...ow opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Schedule The Schedule page displays 5 Specify when to block keywords and services Days to Block Select the check box for each day that you wa...

Страница 48: ...ser name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security E mail The E mail page displays 5 Select the Turn E mail Notification On check box 6 In the Send to This E mail Address field type the email address to which logs and alerts are to be sent This email address is also used for the From address If this field is blank log and alert messages are not sent 7 ...

Страница 49: ...ked site 11 To send logs based on a schedule specify these settings a From Send logs according to this schedule menu select the schedule type b From the Day menu select the day c From the Time menu select the time and select the am or pm radio button 12 Click the Apply button Your settings are saved Logs are sent automatically according to the schedule that you set If the log fills before the spec...

Страница 50: ...er s Device Name Change the LAN TCP IP Settings Specify the IP Addresses That the Router Assigns Disable the DHCP Server Feature in the Router Manage Reserved LAN IP Addresses Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Change the WiFi Mbps Settings Change the WiFi Password or the WiFi Security Set Up a Guest WiFi Network Control the WiFi Radios Set Up a WiFi Schedule Speci...

Страница 51: ...ny others Select this check box only in special circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective See Set Up a Default DMZ Server on page 52 Respond to Ping on Internet Port This feature allows your router to be discovered Use this feature only as a diagnostic tool or for a spe...

Страница 52: ...ications might not function well In some cases one local computer can run the application correctly if the IP address for that computer is entered as the default DMZ server Warning DMZ servers pose a security risk A computer designated as the default DMZ server loses much of the protection of the firewall and is exposed to exploits from the Internet If compromised the DMZ server computer can be us...

Страница 53: ...anager when you browse your network To change the router s device name 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are ...

Страница 54: ... To change the LAN TCP IP settings 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page d...

Страница 55: ...RIP 2M uses multicasting 8 Click the Apply button Your settings are saved If you changed the LAN IP address of the router you are disconnected when this change takes effect 9 To reconnect close your browser relaunch it and log in to the router Specify the IP Addresses That the Router Assigns By default the router acts as a Dynamic Host Configuration Protocol DHCP server The router assigns IP DNS s...

Страница 56: ... Server check box is selected 6 Specify the range of IP addresses that the router assigns a In the Starting IP Address field type the lowest number in the range This IP address must be in the same subnet as the router b In the Ending IP Address field type the number at the end of the range of IP addresses This IP address must be in the same subnet as the router 7 Click the Apply button Your settin...

Страница 57: ... The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 Clear the Use Router as DHCP Server check box 6 Click the Apply button Your settings are saved 7 Optional If this service is disabled and no other DHCP server is on your network set y...

Страница 58: ...address from the router s LAN subnet such as 192 168 1 x 7 Type the MAC address of the computer or server Tip If the computer is already on your network you can copy its MAC address from the Attached Devices page and paste it here 8 Click the Apply button The reserved address is entered into the table The reserved address is not assigned until the next time the computer contacts the router s DHCP ...

Страница 59: ...To delete a reserved address entry 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page d...

Страница 60: ...ick the Next button The WPS page displays 6 Select a setup method Push button Click the WPS button on this page PIN Number The page adjusts Enter the client security PIN and click the Next button 7 Within two minutes go to the WPS enabled device and use its WPS software to connect to the WiFi network The WPS process automatically sets up yourr WPS enabled device with the network password when it c...

Страница 61: ... you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wireless Settings page displays You can specify the settings for the 2 4 GHz band and 5 GHz band 5 From the Region menu select your region In some locations you cannot change this setting 6 To control the SSID broadcast select or clear the Enable SSID Broadcast check box When this check ...

Страница 62: ...work in your area Some WiFi devices automatically connect to the first open network without WiFi security that they discover Is your computer or mobile device trying to connect to your network with its old settings before you changed the settings If so update the WiFi network selection in your computer or mobile device to match the current settings for your network Change the WiFi Mbps Settings Th...

Страница 63: ...k in the 5 GHz band of the network but limits 802 11ac and 802 11n devices to functioning at up to 347 Mbps Up to 800 Mbps Neighbor friendly mode for reduced interference with neighboring WiFi networks This mode allows 802 11ac 802 11n and 802 11a devices to join the selected WiFi network in the 5 GHz band of the network but limits 802 11ac devices to functioning at up to 800 Mbps Up to 1733 Mbps ...

Страница 64: ...iFi network that does not provide any security Any WiFi device can join the WiFi network We recommend that you do not use an open WiFi network WPA2 PSK AES This option is the default setting This type of security enables WiFi devices that support WPA2 to join the router s WiFi network If you did not change the WiFi password the default password displays The default password is printed on the route...

Страница 65: ...est WiFi network SSID NETGEAR_Guest 5 GHz guest WiFi network SSID NETGEAR 5G_Guest By default these networks are configured as open networks without security but are disabled You can enable one or both networks You can also change the SSIDs for these networks To set up a guest network 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www r...

Страница 66: ...r 5 GHz guest WiFi network This is the default setting for the guest WiFi network WPA2 PSK AES WPA2 provides a secure and fast connection but some older WiFi devices do not detect WPA2 and support only WPA Select WPA2 PSK AES security to allow 802 11n devices to connect to the 2 4 GHz or 5 GHz guest WiFi network at the fastest speed If your network includes older devices that do not support WPA2 s...

Страница 67: ...e router or you can log in to the router and enable or disable the WiFi radios If you are close to the router it might be easier to press its WiFi On Off button If you are away from the router or already logged in it might be easier to enable or disable them Use the WiFi On Off Button To turn the WiFi radios off and on with the WiFi On Off button Press the WiFi On Off button on the top of the rout...

Страница 68: ...dule You can turn off the WiFi signal from your router at times when you do not need a WiFi connection For example you might turn it off for the weekend if you leave town To set up the WiFi schedule 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The...

Страница 69: ...irst time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Wireless Settings The Wireless Settings page displays The Router s PIN field displays the fixed PIN that you can use to configure the router s WiFi settings from another device through WPS 5 Optional Select or clear the Enable Router s PIN check box The PIN funct...

Страница 70: ...ww routerlogin net A login window opens 4 Enter the router user name and password The user name is admin The default password is password The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Router AP Bridge Mode The Router AP Bridge Mode page displays 6 Select AP Mode The page adjusts 7 Select an IP address setting Get dynamically from existi...

Страница 71: ...like NAS Smart TV Blu ray player and game consoles at gigabit WiFi speeds using a WiFi link Avoid the need for separate WiFi adapters for each device For example you can install the first router in a room like a home office where your Internet connection is located then set up the second router in bridge mode Place the router in bridge mode in a different room with your home entertainment center C...

Страница 72: ... select a radio button d If prompted type the WiFi password network key that you use to connect wirelessly to the other router 9 Click the Apply button The settings for the other router are saved and the Advanced Wireless Settings page displays 10 Click the Apply button on the Router AP Bridge Mode page Your settings are saved Set Up a Bridge for a Port Group or VLAN Tag Group Some devices such as...

Страница 73: ... and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup VLAN Bridge Settings The VLAN IPTV Setup page displays 5 Select the Enable VLAN Tag check box The page expands 6 Select the By bridge group radio button The page expands 7 Select...

Страница 74: ...tag groups to a bridge and assign VLAN IDs and priority values to each VLAN tag group To add a VLAN tag group and enable the bridge 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password ...

Страница 75: ...television IPTV port that can lease an IP address from your IPTV service provider Use this feature only if you subscribe to an IPTV service and your IPTV service requires an intranet address Some IPTV ports cannot work behind NAT because the IPTV port requires an IP address within the Internet service provider s network intranet address You can set up a bridge connection from the WAN to one of the...

Страница 76: ... Click the Apply button Your settings are saved Custom Static Routes Typically you do not need to add static routes unless you use multiple routers or multiple IP subnets on your network As an example of when a static route is needed consider the following case Your main Internet access is through a cable modem to an ISP Your home network includes an ISDN router for connecting to the company where...

Страница 77: ... set up a static route 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Se...

Страница 78: ... destination Usually a setting of 2 or 3 works but if this is a direct connection set it to 1 10 Click the Apply button Your settings are saved The static route is added to the table on the Static Routes page Edit a Static Route To edit a static route 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window open...

Страница 79: ...outer admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Static Routes The Static Routes page displays 5 In the table select the radio button for the route 6 Click the Delete button The route is removed from the ta...

Страница 80: ... peer connections or real time communications such as instant messaging By default the router uses Wi Fi Multimedia Quality of Service WMM QoS This chapter contains the following sections Optimize Internet Streaming With QoS Manage Wi Fi Multimedia Quality of Service Improve Network Connections With Universal Plug N Play 80 ...

Страница 81: ...e that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page displays 5 Select the Turn Internet Access QoS On check box 6 Select the Turn Bandwidth Control On check box 7 Specify the bandwidth settings Uplink bandwidth Maximum If you know the bandwidth of your Internet connect...

Страница 82: ...nd password are case sensitive The BASIC Home page displays 4 Select ADVANCED Setup QoS Setup The QoS Setup page displays 5 Select the Turn Internet Access QoS On check box 6 Select the QoS by Device radio button Computers and devices that are connected to the network display in the MAC Device List By default each device is assigned a normal priority 7 Select or specify the device To select a devi...

Страница 83: ...button The page adjusts 7 From the Applications menu select an application or service 8 From the Priority menu select the priority for the rule The priority selections correspond to the queues in the QoS rules table 9 Click the Add button The service displays in the QoS rules table 10 Click the Apply button Your settings are saved Edit a QoS Rule You can change an existing default or custom QoS ru...

Страница 84: ...ete a QoS Rule To delete a QoS rule 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page ...

Страница 85: ...led for the router WMM QoS prioritizes WiFi data packets from different applications based on four access categories voice video best effort and background For an application to receive the benefits of WMM QoS WMM must be enabled for both it and the client running that application Legacy applications that do not support WMM and applications that do not require QoS are assigned to the best effort c...

Страница 86: ... peer to peer connections or real time communications such as instant messaging enable UPnP To enable Universal Plug N Play 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The default password is password The user name and password are case...

Страница 87: ... are the steps a packet takes between routers The number of hops can range from 1 to 255 The default value for the advertisement time to live is 4 hops which should be fine for most home networks If you notice that some devices are not being updated or reached correctly it might be necessary to increase this value 8 Click the Apply button The UPnP Portmap Table displays the IP address of each UPnP...

Страница 88: ...over the admin Password View Information About the Router and the Internet and WiFi Settings Display Internet Port Statistics Check the Internet Connection Status View and Manage Logs of Router Activity View Devices Currently on the Network Monitor Internet Traffic Manage the Router Configuration File Remote Access Remotely Access Your Router Using the Nighthawk App Disable LED Blinking or Turn Of...

Страница 89: ... that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Firmware Update The Firmware Update page displays...

Страница 90: ...eb browser from a computer or mobile device that is connected to the router network 3 Enter http www routerlogin net A login window opens 4 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Administration Firmwa...

Страница 91: ...min user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Set Password The Set Password page displays 5 Type the old password in the Old Password field 6 Type the new password in the Set Password and Repeat New Password fie...

Страница 92: ...estions and provide answers to them 7 Click the Apply button Your settings are saved Recover the admin Password If you set up the password recovery feature you can recover your router admin password To recover your router admin password 1 Launch a web browser from a computer or mobile device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Click the Cancel b...

Страница 93: ...s the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Click the ADVANCED tab The ADVANCED Home page displays The information on this page uses the following color coding A green icon indicates that the Internet connection is fine and no problems exist For a WiFi network the network is enabled and secured A red ic...

Страница 94: ...Time The time elapsed since the router was last restarted Port The statistics for the WAN Internet port LAN Ethernet ports and WLANs For each port the window displays the following information Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear RxPkts The number of packets received on this port since reset or manual clear Collisions ...

Страница 95: ...k the Connection Status button The Connection Status window opens and displays the following information IP Address The IP address that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router communicates with DHCP Server The IP address for the Dynamic Host Configuration Protocol server that provide...

Страница 96: ...on that occurred such as whether Internet access was blocked or allowed Source IP The IP address of the initiating device for this log entry Target address The name or IP address of the website or news group visited or to which access was attempted Date and time The date and time the log entry was recorded 5 To customize the logs scroll down and clear or select the check boxes in the Include in Lo...

Страница 97: ...nnection Device Name If the device name is known it is shown here IP Address The IP address that the router assigned to this device when it joined the network This number can change if a device is disconnected and rejoins the network MAC Address The unique MAC address for each device does not change The MAC address is typically shown on the product label 5 To update this page click the Refresh but...

Страница 98: ...io button and enter the allowed hours in the Monthly limit field 7 If your ISP charges for extra data volume when you make a new connection enter the extra data volume in MB in the Round up data volume for each connection by field 8 In the Traffic Counter section set the traffic counter to begin at a specific time and date To start the traffic counter immediately click the Restart Counter Now butt...

Страница 99: ...uter admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the Back Up button 6 Follow the direction of your browser to save the file A copy of the current set...

Страница 100: ...il the router finishes restarting Restore Configuration Settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time tha...

Страница 101: ...he one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Remote Management The Remote Management page displays 5 Select the Turn Remote Management On check box 6 In the Allow Remote Access By section specify the external IP addresses to be allowed to access the router s remote management ...

Страница 102: ...ss or location field followed by a colon and the custom port number For example if your external address is 134 177 0 123 and you use port number 8443 enter http 134 177 0 123 8443 in your browser Remotely Access Your Router Using the Nighthawk App You can use the Nighthawk app to remotely access your router and change its settings Before you can use remote access with the Nighthawk app you must u...

Страница 103: ... USB LED when data traffic is detected radio button 6 To turn off all LEDs except the Power LED select the Turn off all LEDs except Power LED radio button 7 Click the Apply button Your settings are saved Return the Router to Its Factory Default Settings Under some circumstances for example if you lost track of the changes that you made to the router settings or you move the router to a different n...

Страница 104: ...g the firmware do not interrupt the reset For example if you are connected to the router web interface do not close the browser click a link or load a new page Do not turn off the router Wait until the router finishes restarting Erase the Settings Caution This process erases all settings that you configured in the router To erase the settings 1 Launch a web browser from a computer or mobile device...

Страница 105: ... process takes about two minutes Warning To avoid the risk of corrupting the firmware do not interrupt the reset For example do not close the browser click a link or load a new page Do not turn off the router Wait until the router finishes restarting User Manual 105 Manage Your Router Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 106: ...he NETGEAR USB Control Center see the ReadySHARE Printer User Manual which is available at http downloadcenter netgear com This chapter contains the following sections Install the Printer Driver and Cable the Printer Download the ReadySHARE Printer Utility Install the ReadySHARE Printer Utility Print Using the NETGEAR USB Control Center View or Change the Status of a Printer Use the Scan Feature o...

Страница 107: ... started link to download the ReadySHARE Printer utility setup file to your Windows based computer 4 Follow the instructions on the page to download the ReadySHARE Printer utility Install the ReadySHARE Printer Utility You must install the ReadySHARE Printer utility on each computer that will share the printer After you install it the utility displays as NETGEAR USB Control Center on your computer...

Страница 108: ...ect buttons once the utility automatically manages the printing queue By default the utility starts automatically whenever you log on to Windows and runs in the background To print a document using the NETGEAR USB Control Center 1 Click the NETGEAR USB Control Center icon The NETGEAR USB Control Center page displays 2 Select a printer and click the Connect button The printer status changes to Manu...

Страница 109: ...Waiting to Connect Your computer is not connected to the shared printer yet 2 To print from your computer when the status shows Manually connected by another computer do the following a Click the Connect button on your computer On the other user s computer a message displays that another user wants to connect to the printer b On the other user s computer click the Accept button The printer is rele...

Страница 110: ...ontrol Center Settings You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows You can also change the language and specify the time out to release the printer connection Turn Off Automatic Startup for NETGEAR USB Control Center You can stop the NETGEAR USB Control Center from starting automatically when you log in to Windows To turn off automatic NETGEAR...

Страница 111: ...language changes Specify the USB Control Center Time Out Specify the time out to release the printer connection To specify the time out 1 Click the NETGEAR USB Control Center icon 2 Select Tools Configuration The NETGEAR USB Control Center page displays 3 In the Timeout field type the number of minutes The time out is the number of minutes that a computer holds its connection to the printer when t...

Страница 112: ...o access USB devices attached to the router s USB ports when you re not home This chapter includes the following sections Set Up and Manage Dynamic DNS Set Up FTP Access Through the Internet Your Personal FTP Server Access USB Storage Devices Through the Internet Remotely Access a USB Device Using ReadyCLOUD 112 ...

Страница 113: ... If your ISP assigns a private WAN IP address such as 192 168 x x or 10 x x x the Dynamic DNS service does not work because private addresses are not routed on the Internet Set Up FTP Access Through the Internet To set up FTP access 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the route...

Страница 114: ...sonal FTP Server To set up your personal account and use FTP 1 Get your NETGEAR Dynamic DNS domain name For more information see Set Up a New Dynamic DNS Account on page 115 2 Make sure that your Internet connection is working Your router must use a direct Internet connection It cannot connect to a different router to access the Internet 3 Connect a storage device to the router 4 If your USB stora...

Страница 115: ...namic DNS Service check box 6 From the Service Provider menu select NETGEAR You can select another service provider 7 Select the No radio button 8 In the Host Name field type the name that you want to use for your URL The host name is sometimes called the domain name Your free URL includes the host name that you specify and ends with mynetgear com For example specify MyName mynetgear com 9 In the ...

Страница 116: ...n The page adjusts and displays the Show Status Cancel and Apply buttons 8 In the Host Name field type the host name sometimes called the domain name for your account 9 For a No IP or Dyn account in the User Name field type the user name for your account 10 For a NETGEAR account at No IP in the Email field type the email address for your account 11 In the Password 6 32 characters field type the pa...

Страница 117: ...password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Dynamic DNS The Dynamic DNS page displays 5 Change your DDNS account settings as necessary 6 Click the Apply button Your settings are saved User Manual 117 Use Dynamic DNS to Access USB Storage Devices Through the Inter...

Страница 118: ...ly Access a USB Device Using ReadyCLOUD NETGEAR ReadyCLOUD for routers lets you remotely access files stored on a USB storage device that is connected to the router Before you can use ReadyCLOUD you must create a ReadyCLOUD account and register your router A ReadyCLOUD app is also available for Windows computers Android mobile devices and iOS mobile devices For more information about setting up Re...

Страница 119: ...l area network LAN 3 Launch a web browser from a computer or mobile device that is connected to the network 4 Enter http www routerlogin net A login window opens 5 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 6 Select ADVANCED USB...

Страница 120: ... and password and click the Sign In button The ReadyCLOUD page displays the router that you registered and the contents of the USB storage device that is connected to the router User Manual 120 Use Dynamic DNS to Access USB Storage Devices Through the Internet Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 121: ...r as a Media Server This chapter contains the following sections Specify ReadyDLNA Media Server Settings Play Music From a Storage Device With iTunes Server Set Up the Router to Work With TiVo Change the NTP Server 121 ...

Страница 122: ...x to enable this device to act as a media server Enable TiVo support Select this check box if you want to play ReadyNAS media on your TiVo device For more information see Set Up the Router to Work With TiVo on page 125 Enable iTunes Server Music Only Select this check box if you want to play music from a USB device that is connected to your router with iTunes on your Windows based or Mac computer ...

Страница 123: ...s connected to your router with iTunes on your Windows or Mac computer using Home Sharing To set up Home Sharing you need an Apple account and the latest version of iTunes installed on your computer To set up the router s iTunes server to play music on iTunes 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the pow...

Страница 124: ... on the USB device that is connected to the router displays in iTunes Set Up the Router s iTunes Server With the Remote App You can play music from a USB device that is connected to your router on your iPhone or iPad using the Apple Remote app To set up the router s iTunes server to play music on your iPhone or iPad 1 Connect a USB storage device to a USB port on your router 2 If your USB storage ...

Страница 125: ...ettings page displays e Select the Enable iTunes Server Music Only check box f Click the Apply button g Enter the passcode h Click the Allow Control button Your settings are saved Your iPhone or iPad pairs with the router and the iTunes server is ready The router displays in the Remote app 8 In the Remote app tap the router your iPhone or iPad is connected to The music that is on the USB device th...

Страница 126: ...e displays 5 Make sure that the Enable TiVo support check box is selected 6 If you changed the settings click the Apply button Your settings are saved Change the NTP Server By default the router uses the NETGEAR NTP server to sync the network time You can change the NTP server to your preferred NTP server To change the NTP server to your preferred NTP server 1 Launch a web browser from a computer ...

Страница 127: ...ferred NTP server radio button 6 Enter the NTP server domain name or IP address in the Primary NTP server field 7 Click the Apply button Your settings are saved User Manual 127 Use the Router as a Media Server Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 128: ...e chapter contains the following sections USB Device Requirements Connect a USB Storage Device to the Router Access a Storage Device Connected to the Router From a Windows Based Computer Map a USB Device to a Windows Network Drive Access a Storage Device That Is Connected to the Router From a Mac Back Up Windows Based Computers With ReadySHARE Vault Back Up Mac Computers With Time Machine Enable F...

Страница 129: ...Ext3 Ext4 HFS HFS Connect a USB Storage Device to the Router ReadySHARE lets you access and share USB storage devices that are connected to the appropriate router port If your USB storage device uses special drivers it is not compatible To connect a USB device 1 Insert your USB storage device into a USB port on the router 2 If your USB storage device uses a power supply connect it You must use the...

Страница 130: ...matically opens and displays the files and folders on the USB storage device Map a USB Device to a Windows Network Drive To map the USB storage device to a Windows network drive 1 Connect a USB storage device to a USB port on your router 2 If your USB storage device uses a power supply connect it You must use the power supply when you connect the USB storage device to the router When you connect t...

Страница 131: ... power supply connect it You must use the power supply when you connect the USB storage device to the router When you connect the USB storage device to the router s port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 On a Mac that is connected to the network select Go Connect to Server ...

Страница 132: ... the USB storage device to the router When you connect the USB storage device to the router s USB port it might take up to two minutes before it is ready for sharing By default the USB storage device is available to all computers on your local area network LAN 3 Download ReadySHARE Vault from netgear com readyshare and install it on each Windows based computer 4 Launch ReadySHARE Vault 5 Use the d...

Страница 133: ... right of the page and search for Disk Utility 4 Open the Disk Utility select your USB HDD click the Erase tab and click the Erase button 5 Click the Partition tab 6 In the Partition Layout menu set the number of partitions that you want to use 7 Click the Options button The Partition schemes display 8 Select the GUID Partition Table or Master Boot Record radio button 9 In the Format menu select M...

Страница 134: ...e Machine to back up your Mac computers onto a USB hard disk drive HDD that is connected to one of the router s USB ports To back up your Mac onto a USB hard disk drive 1 Prepare your USB device with a compatible format and partitions For more information see Set Up a USB Hard Drive on a Mac on page 133 2 If you plan to back up a large amount of data see Prepare to Back Up a Large Amount of Data o...

Страница 135: ...isk list go to Mac Finder and click that USB partition It displays in the Time Machine list 12 When prompted select the Registered User radio button 13 Enter admin for the name and the router admin password for the password and click the Connect button When the setup is complete the Mac automatically schedules a full backup You can back up immediately Enable FTP Access Within Your Network File Tra...

Страница 136: ...t A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Storage ReadySHARE The USB Storage Advanced Settings page displays 5 Scroll down to the Available Networks Folder section and adjust...

Страница 137: ...at is connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Storage ReadySHARE The USB Storage Advanced Settings page displ...

Страница 138: ...The folder is added on the USB storage device 12 Click the Close Window button The window closes Edit a Network Folder on a USB Storage Device You can edit network folders on a USB storage devices connected to a router USB port To edit a network folder 1 Launch a web browser from a computer or mobile device that is connected to the router network 2 Enter http www routerlogin net A login window ope...

Страница 139: ... connected to the router network 2 Enter http www routerlogin net A login window opens 3 Enter the router admin user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED USB Storage ReadySHARE The USB Storage Advanced Settings page displays 5...

Страница 140: ... You can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage Port Forwarding to a Local Server Port Triggering 140 ...

Страница 141: ...rver computer a reserved IP address See Manage Reserved LAN IP Addresses on page 57 4 Launch a web browser from a computer or mobile device that is connected to the router network 5 Enter http www routerlogin net A login window opens 6 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and passwo...

Страница 142: ...in The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 5 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service button The Ports Custom Servi...

Страница 143: ... 2 Enter http www routerlogin net A login window opens 3 Enter the router user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced Setup Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 5 Leave the P...

Страница 144: ...rver on your local network you can use port forwarding to allow web requests from anyone on the Internet to reach your web server To make a local web server public 1 Assign your web server either a fixed IP address or a dynamic IP address using DHCP address reservation In this example your router always gives your web server an IP address of 192 168 1 33 2 On the Port Forwarding Port Triggering pa...

Страница 145: ...eply through the Internet to the computer or WiFi device that sent the web page request Port Triggering Port triggering is a dynamic extension of port forwarding that is useful in these cases An application must use port forwarding to more than one local computer but not simultaneously An application must open incoming ports that are different from the outgoing port With port triggering the router...

Страница 146: ...ing page displays 5 Select the Port Triggering radio button The page adjusts 6 Click the Add Service button 7 In the Service Name field type a descriptive service name 8 From the Service User menu select a user option Any the default allows any computer on the Internet to use this service Single address restricts the service to a particular computer 9 From the Service Type menu select TCP or UDP o...

Страница 147: ...ngs 7 In the Port Triggering Timeout field enter a value up to 9999 minutes This value controls how long the inbound ports stay open when the router detects no activity This value is required because the router cannot detect when the application terminates 8 Click the Apply button Your settings are saved Application Example Port Triggering for Internet Relay Chat Some application servers such as F...

Страница 148: ...t 113 traffic to your computer 5 The IRC server sends a return message to your router using the NAT assigned source port for example port 33333 as the destination port and sends an identify message to your router with destination port 113 6 When your router receives the incoming message to destination port 33333 it checks its session table to see if a session is active for port number 33333 Findin...

Страница 149: ...ck the NETGEAR support site at http support netgear com for product and contact information The chapter contains the following sections Quick Tips Troubleshoot With the LEDs You Cannot Log In to the Router You Cannot Access the Internet Troubleshoot Internet Browsing Changes Are Not Saved Troubleshoot WiFi Connectivity Troubleshoot Your Network Using the Ping Utility 149 ...

Страница 150: ...er LAN port LEDs light WiFi Settings Make sure that the WiFi settings in the computer and router match exactly The WiFi network name SSID and WiFi security settings of the router and WiFi computer must match exactly If you set up an access list on the Advanced Wireless Settings page you must add each WiFi computer s MAC address to the router s access list Network Settings Make sure that the networ...

Страница 151: ...rking power outlet Make sure that you are using the power adapter that NETGEAR supplied for this product If the Power LED blinks slowly and continuously the router firmware is corrupted This can happen if a firmware update is interrupted or if the router detects a problem with the firmware If the error persists it is likely that a hardware problem exists For recovery instructions or help with a ha...

Страница 152: ...i radios are turned on You Cannot Log In to the Router If you are unable to log in to the router from a computer on your local network check the following If you are using an Ethernet connected computer check the Ethernet connection between the computer and the router Make sure that the IP address of your computer is on the same subnet as the router If you are using the recommended addressing sche...

Страница 153: ...ides a fixed IP address your router requests an IP address from the ISP You can determine whether the request was successful using the ADVANCED Home page To check the WAN IP address 1 Launch a web browser from a computer or WiFi device that is connected to the network 2 Select an external site such as netgear com 3 Type http www routerlogin net A login window opens 4 Enter the router user name and...

Страница 154: ... router s configuration reboot your computer and verify the DNS address You can configure your computer manually with DNS addresses as explained in your operating system documentation The router might not be configured as the TCP IP gateway on your computer If your computer obtains its information from the router by DHCP reboot the computer and verify the gateway address You might be running login...

Страница 155: ...b interface do the following When entering configuration settings always click the Apply button before moving to another page or tab or your changes are lost Click the Refresh or Reload button in the web browser It is possible that the changes occurred but the old settings might be in the web browser s cache Troubleshoot WiFi Connectivity If you are experiencing trouble connecting over WiFi to the...

Страница 156: ...reply You can easily troubleshoot a network using the ping utility in your computer or workstation Test the LAN Path to Your Router You can ping the router from your computer to verify that the LAN path to your router is set up correctly To ping the router from a Windows based computer 1 From the Windows toolbar click the Start button and select Run 2 In the field provided type ping followed by th...

Страница 157: ...s of a remote device such as your ISP DNS server If the path is functioning correctly messages display that are similar to those shown in Test the LAN Path to Your Router on page 156 3 If you do not receive replies check the following Check to see that IP address of your router is listed as the default gateway for your computer If DHCP assigns the IP configuration of your computers this informatio...

Страница 158: ...puter connected to that modem If your ISP does this configure your router to clone or spoof the MAC address from the authorized computer User Manual 158 Troubleshooting Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

Страница 159: ...A Supplemental Information This appendix includes technical information about your router The appendix covers the following topics Factory Settings Technical Specifications 159 ...

Страница 160: ... admin User name case sensitive password Login password case sensitive Internet connection Use default hardware address WAN MAC address Determined by the protocol that is used for the Internet connection see Manage the MTU Size on page 37 WAN MTU size AutoSensing Port speed Local network LAN 192 168 1 1 LAN IP address 255 255 255 0 Subnet mask Enabled DHCP server 192 168 1 2 to 192 168 1 254 DHCP ...

Страница 161: ...tering Main WiFi network Enabled WiFi communication See the router label SSID name WPA2 PSK AES Security See the router label WiFi passphrase North America United States Europe Europe Other continents Varies by region Country region The available channels depend on the region RF channel Auto Note that throughput can vary Network conditions and environmental factors including volume of network traf...

Страница 162: ...main network General WiFi settings 100 nonconfigurable Radio transmission power Enabled 20 40 MHz coexistence 2346 Fragmentation length 2347 CTS RTS threshold Long Preamble Preamble mode WPS Enabled WPS capability Enabled See the router s web page select ADVANCED Advanced Setup Advanced Wireless Settings Router s PIN Enabled Keep existing wireless settings User Manual 162 Supplemental Information ...

Страница 163: ... 1000BASE T LAN One RJ 45 port supporting 10BASE T 100BASE TX and 1000BASE T WAN Maximum WiFi signal rate complies with the IEEE 802 11 standard Note that NETGEAR makes no express or implied representations or warranties about this product s compatibility with any future WiFi standards 802 11ac 1300 Mbps is approximately 2x faster than 802 11n 600 Mbps Up to 1300 Mbps WiFi speeds achieved when con...

Страница 164: ...GHz Japan 2 412 2 472 GHz 5 GHz band US 5 18 5 24 5 745 5 825 GHz Europe 5 18 5 24 GHz Australia 5 18 5 24 5 745 5 825 GHz Japan 5 18 5 24 GHz Operating frequency range WPA2 PSK WPA PSK WPA WPA2 mixed mode WPA WPA2 Enterprise and WEP 802 11 security User Manual 164 Supplemental Information Nighthawk AC2400 Smart WiFi Router Model AC2400 ...

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