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6. Move the satellite to a new location and connect the satellite to a power source.

7. At the new location, check the satellite LED and make sure it lights blue.

If the satellite LED lights blue, the satellite synced successfully. If the satellite LED
lights amber, move the satellite closer to the router and try again. The satellite must
be within range of the router's WiFi cover area for a good connection to the router.

User Manual

116

Troubleshooting

Orbi 5G WiFi 6 Mesh System

Содержание NBR750-1BNCNS

Страница 1: ...User Manual Orbi 5G WiFi Mesh System With Built in 5G Modem Models Orbi Modem Router NBR750 Orbi Satellite Model RBS750 NETGEAR Inc 350 E Plumeria Drive August 2021 San Jose CA 95134 USA 202 12171 01...

Страница 2: ...load For regulatory compliance information including the EU Declaration of Conformity visit http www netgear com about regulatory See the regulatory compliance document before connecting the power sup...

Страница 3: ...t to the Network 18 Wired Connection 18 WiFi Connection 18 WiFi Connection Using WPS 19 Types of Logins 19 Use a Web Browser to Access the Router 19 Automatic Internet Setup 20 Log In to Orbi Web Inte...

Страница 4: ...d services 44 Set up security event email notifications 45 Chapter 6 Optimize Performance Enable or disable Wi Fi Multimedia Quality of Service 49 Improve network connections with Universal Plug and P...

Страница 5: ...e network or edit device information 83 View devices connected to the network 83 Edit device information on the Attached Devices page 84 View satellites connected to the network or edit satellite info...

Страница 6: ...net access in the router 109 Use a VPN tunnel to access your Internet service at home 109 Appendix A Troubleshooting Troubleshoot With the LEDs 111 Power LED Is Off 111 LEDs Never Turn Off 111 Interne...

Страница 7: ...ons about installing a satellite This chapter covers the following topics Orbi 5G Modem Router Model NBR750 Hardware Overview Orbi Satellite Model RBS750 Hardware Overview Orbi Modem Router Model NBR7...

Страница 8: ...t and rear view 1 Ring LED 2 Sync button also used for WPS connection 3 SMA LTE antenna connectors Optional the satellite does not include antenna connector 4 Nano SIM slot 5 Ethernet ports 6 LAN WAN...

Страница 9: ...d for WPS connection 3 Ethernet ports 4 Power On Off button 5 Power LED 6 DC power connector 7 Reset button Orbi Modem Router Model NBR750 LEDs You can use the LEDs on the 5G modem router to verify st...

Страница 10: ...ing to its default factory settings Solid white The router cannot connect to the Internet Solid magenta The router finished booting and is working normally Off Orbi Satellite Model RBS750 LEDs The fol...

Страница 11: ...ellite successfully synced and the connection is good Amber The router and satellite successfully synced and the connection between the router and satellite is fair Consider moving the satellite close...

Страница 12: ...e in Vietnam Figure 4 Satellite label System Requirements You need the following to install your modem router Compatible operating system Windows 7 Windows 8 Windows 10 Windows Vista Windows XP Window...

Страница 13: ...Safari 1 4 or higher Google Chrome 11 0 or higher Activated 5G LTE Nano SIM card User Manual 13 Hardware Setup Orbi 5G WiFi 6 Mesh System...

Страница 14: ...pter into an outlet The Power LED lights 4 Wait for the router s ring LED to light white Your router tries to connect to the mobile broadband network automatically This process might take up to 10 min...

Страница 15: ...te without the app Set Up and Activate Using the NETGEAR Orbi App You can use the NETGEAR Orbi app to set up and activate your Orbi router and satellite To find the app scan a QR code or search for NE...

Страница 16: ...uctions in the following sections to help you install your router and satellite Perform a Speed Test To determine the accurate Internet speed visit the speed test website of your cable Internet provid...

Страница 17: ...2 Connect to the Network and Access the Router This chapter contains the following sections Connect to the Network Types of Logins Use a Web Browser to Access the Router 17...

Страница 18: ...you can connect to the router s WiFi network by scanning the QR code on your router with the camera app on your mobile device To scan the QR code with your camera app your mobile device must have iOS...

Страница 19: ...provider gave you this login information in an email a letter or in some other way If you cannot find this login information contact your LTE 5G provider Wired Internet service login The login that y...

Страница 20: ...ke sure that your WiFi enabled computer or mobile device is connected to the router with an Ethernet cable wired or wirelessly with the preset security settings listed on the label Note If you want to...

Страница 21: ...R product and contact NETGEAR technical support Log In to Orbi Web Interface When you log in to the Orbi the browser displays the router web interface You can use the router web interface to change th...

Страница 22: ...mobile broadband Internet connection is to allow Orbi to detect the mobile broadband Internet connection when you first access the router with a web browser You can also customize or manually specify...

Страница 23: ...vider s access point name on page 26 If you do not want the router to connect automatically to the mobile broadband network change the default autoconnect option see Change the Internet connection mod...

Страница 24: ...up Wizard The Setup Wizard page displays 5 Select the Yes radio button 6 Click the Next button The Setup Wizard searches your mobile broadband Internet connection to determine your 5G LTE provider con...

Страница 25: ...he Internet Connection Mode menu select Use Ethernet as Primary and failover to Mobile Network The router uses a wired Internet connection by default and fails over to mobile broadband only if the wir...

Страница 26: ...e router to a wired modem the router does not use the wired Internet connection This is the default selection Disable Mobile Network The router does not use the mobile broadband connection If you conn...

Страница 27: ...omatic which lets the router connect to either the 5G LTE provider s 5G or 4G network band In some situations you might want to set the network mode to either the 4G band To change the mobile broadban...

Страница 28: ...that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first...

Страница 29: ...ake Authentication Protocol CHAP MsChapV2 The mobile broadband network uses Microsoft CHAP version 2 MS CHAP v2 By default the selection from the menu is None 8 Click the Apply button Your settings ar...

Страница 30: ...aming setting does not need to be changed The default setting is to allow the router to roam However if you use the router at different locations or you use different SIM cards you might want to chang...

Страница 31: ...box is selected and the router can roam If you clear the check box the router cannot roam 6 Click the Apply button Your settings are saved User Manual 31 Manage the Mobile Broadband Connection Orbi 5...

Страница 32: ...to detect the Internet connection when you first access the router with a web browser You can also customize or specify your Internet settings This chapter contains the following sections Manually set...

Страница 33: ...p page displays 6 Leave the Does your Internet connection require a login No radio button selected 7 If your Internet connection requires an account name or host name type it in the Account Name If Re...

Страница 34: ...28 for which you can specify the settings manually Requirements for entering IPv6 addresses IPv6 addresses are denoted by eight groups of hexadecimal quartets that are separated by colons You can redu...

Страница 35: ...avel through many devices along the way If a device in the data path uses a lower MTU setting than the other devices the data packets must be split or fragmented to accommodate the device with the sma...

Страница 36: ...page displays 4 Select ADVANCED Setup WAN Setup The WAN Setup page displays 5 In the MTU Size field enter a value from 64 to 1500 6 Click the Apply button Your settings are saved If you suspect an MT...

Страница 37: ...Common MTU sizes Continued Application MTU Used in PPTP environments or with VPN 1436 Typical value to connect to dial up ISPs 576 User Manual 37 Specify the Wired Internet Settings Orbi 5G WiFi 6 Mes...

Страница 38: ...er includes the following sections Allow or block access to your network Use keywords to block Internet sites Delete keywords that are used to block Internet sites Avoid blocking on a trusted computer...

Страница 39: ...ces are allowed to connect even if a device is in the blocked list 6 Select an access rule Allow all new devices to connect With this setting if you buy a new device it can access your network You don...

Страница 40: ...your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the first time that you logged...

Страница 41: ...r or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you sp...

Страница 42: ...e that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Security Block Sites The Block Sites page displays 5 Scroll down and select the Allow...

Страница 43: ...s for this service automatically display in the fields 8 To add a service or application that is not the list select User Defined a If you know that the application uses either TCP or UDP select the a...

Страница 44: ...rity Access Control The Access Control page displays 5 Select the Turn on Access Control check box 6 Click the View list of allowed devices not currently connected to the network link The list display...

Страница 45: ...for all days Time of Day to Block Select a start and end time in 24 hour format or select All Day for 24 hour blocking 6 Select your time zone from the list 7 If you live in a region that observes da...

Страница 46: ...In the Outgoing Mail Server Port Number field enter your mail server s port number You might be able to find this information in the configuration window of your email program 9 If your outgoing emai...

Страница 47: ...the specified time it is sent After the log is sent it is cleared from the router memory If the router cannot email the log and the log buffer fills the router overwrites the log User Manual 47 Contro...

Страница 48: ...6 Optimize Performance This chapter contains the following sections Enable or disable Wi Fi Multimedia Quality of Service Improve network connections with Universal Plug and Play 48...

Страница 49: ...min user name and password The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page display...

Страница 50: ...the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced UPnP The UPnP page displays 5 Select the Turn UPnP On check box...

Страница 51: ...not being updated or reached correctly it might be necessary to increase this value 8 Click the Apply button The UPnP Portmap Table displays the IP address of each UPnP device that is accessing the r...

Страница 52: ...device name Change the LAN TCP IP settings Use the router as a DHCP server Disable the DHCP server feature in the router Manage reserved LAN IP addresses Manage custom static routes Specify basic WiFi...

Страница 53: ...ial circumstances Default DMZ Server This feature is sometimes helpful when you are playing online games or videoconferencing but it makes the firewall security less effective See Set up a default DMZ...

Страница 54: ...o connect you can get a free account with a Dynamic DNS service that lets you use a domain name to access your home network To use this account you must set up the router to use Dynamic DNS Then the r...

Страница 55: ...ns to register for your NETGEAR Dynamic DNS service 14 To check that Dynamic DNS is enabled in the router click the Show Status button A message displays the Dynamic DNS status Specify a Dynamic DNS a...

Страница 56: ...ify that your Dynamic DNS service is enabled in the router click the Show Status button A message displays the Dynamic DNS status Change the Dynamic DNS settings To change your settings 1 Launch a web...

Страница 57: ...s and discards incoming traffic from the Internet that is not a response to one of your local computers or a service that you configured in the Port Forwarding Port Triggering page Instead of discardi...

Страница 58: ...plays 5 In the Device Name field type a new name 6 Click the Apply button Your settings are saved Change the LAN TCP IP settings The router is preconfigured to use private IP addresses on the LAN side...

Страница 59: ...ough a gateway or router 7 Change the RIP settings Router Information Protocol RIP allows a router to exchange routing information with other routers a Select the RIP direction Both The router broadca...

Страница 60: ...ch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The...

Страница 61: ...pecify the network settings of all your computers To disable the DHCP server feature in the router 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Ente...

Страница 62: ...sensitive The BASIC Home page displays 4 Select ADVANCED Setup LAN Setup The LAN Setup page displays 5 In the Address Reservation section of the page click the Add button 6 In the IP Address field typ...

Страница 63: ...o the reserved address 6 Click the Edit button The Address Reservation page displays 7 Change the settings 8 Click the Apply button Your settings are saved Delete a reserved IP address entry To delete...

Страница 64: ...th this configuration if you try to access a device on the 134 177 0 0 network your router forwards your request to the ISP The ISP forwards your request to the company where you are employed and the...

Страница 65: ...ke this route take effect 9 Type the IP address of the final destination 10 Type the IP subnet mask for this destination If the destination is a single host type 255 255 255 255 11 Type the gateway IP...

Страница 66: ...atic route To delete a static route 1 Launch a web browser from a computer or mobile device that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user nam...

Страница 67: ...The user name is admin The password is the one that you specified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Wireless The Wi...

Страница 68: ...urrent settings for your network Change the WiFi password or security level The router and satellite come preset with the same WiFi network name SSID and the same WiFi security You can find the SSID a...

Страница 69: ...acters 7 Write down the new password and keep it in a secure place for future reference 8 Click the Apply button Your settings are saved The router sends the new settings to the satellite Set up a gue...

Страница 70: ...Fi devices select the WPA PSK TKIP WPA2 PSK AES radio button The Password Network Key field displays 8 In the Password Network Key field enter the network key password that you want to use For WPA and...

Страница 71: ...NCED Advanced Wireless Settings The Advanced Wireless Settings page displays 5 In the Backhaul Password section click the Generate button The router generates a new backhaul password Set up a bridge f...

Страница 72: ...password View router status and usage information Display Internet port statistics Check the Internet connection status Check the mobile broadband Internet connection status View satellite status View...

Страница 73: ...BASIC Home page displays 4 Select ADVANCED Administration Firmware Update Online Update The Firmware Update page displays 5 Click the Check button The router checks to see if new firmware is availabl...

Страница 74: ...page 74 3 Update the firmware on your Orbi router Manually update satellite firmware We recommend that you update your satellite s firmware before you update the router s firmware To manually update y...

Страница 75: ...o change the password for the user name admin to a secure password The ideal password contains no dictionary words from any language and contains uppercase and lowercase letters numbers and symbols It...

Страница 76: ...i device that is connected to the network 2 Enter http www routerlogin net A login window opens 3 Enter the admin user name and password The user name is admin The default password is password The use...

Страница 77: ...ity questions and click the Next button Your settings are saved 7 Click the Login button A login window opens 8 With your new admin password log in to the router View router status and usage informati...

Страница 78: ...et and LAN Ethernet ports For each port the page displays the following information Status The link status of the port TxPkts The number of packets transmitted on this port since reset or manual clear...

Страница 79: ...dress that is assigned to the router Subnet Mask The subnet mask that is assigned to the router Default Gateway The IP address for the default gateway that the router communicates with DHCP Server The...

Страница 80: ...ng information Network mode The broadband network mode such as 5G or 5G LTE Band The 5G LTE frequency operating band LAC The location area code of the cellula r network Cell ID The ID of the network c...

Страница 81: ...nd Downlink Frequency base station to phone The downlink frequency band in the 5G LTE band ICCID The Integrated Circuit Card Identifier ICCID This is the serial number of the SIM card 6 To release sto...

Страница 82: ...ice that is connected to your Orbi network 2 Enter orbilogin com A login window opens 3 Enter the admin user name and password The user name is admin The password is the one that you specified the fir...

Страница 83: ...pecified the first time that you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select Attached Devices The Attached Devices page displays the following informa...

Страница 84: ...ched Devices The Attached Devices page displays 5 Select a connected device that displays on the page The Edit Device page displays 6 To change the device model enter a new model in the Device Model f...

Страница 85: ...section displays the satellite MAC address The unique MAC address for each satellite does not change Connection Type This section displays how the satellite is connected to the Orbi network through a...

Страница 86: ...r settings are saved Monitor Internet traffic Traffic metering allows you to monitor the volume of Internet traffic that passes through the router Internet port You can set limits for traffic volume T...

Страница 87: ...fic counter immediately click the Restart Counter Now button 9 If you want the router to issue a warning message before the monthly limit of Mbytes or hours is reached in the Traffic Control section e...

Страница 88: ...urrent settings is saved in the location you specified Restore configuration settings To restore configuration settings that you backed up 1 Launch a web browser from a computer or mobile device that...

Страница 89: ...ame and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Administration Backup Settings The Backup Settings page displays 5 Click the ERASE button The factory default setting...

Страница 90: ...can use port forwarding and port triggering to set up rules for Internet traffic You need networking knowledge to set up these features This chapter includes the following sections Manage port forwar...

Страница 91: ...specify this setting use the reserved IP address feature See Manage reserved LAN IP addresses on page 62 3 Launch a web browser from a computer or mobile device that is connected to your Orbi network...

Страница 92: ...CED Advanced Port Forwarding Port Triggering The Port Forwarding Port Triggering page displays 6 Leave the Port Forwarding radio button selected as the service type 7 Click the Add Custom Service butt...

Страница 93: ...ton selected as the service type 6 In the table select the radio button next to the service name 7 Click the Edit Service button The Ports Custom Services page displays 8 Specify changes to any of the...

Страница 94: ...t forwarding entry is removed from the table How the router implements the port forwarding rule The following sequence shows the effects of a port forwarding rule 1 When you type the URL www example c...

Страница 95: ...es it much easier to access a server from the Internet because you can type the name in the Internet browser Otherwise you must know the IP address that the ISP assigned which typically changes Manage...

Страница 96: ...Name field type a descriptive service name 8 In the Service User menu select Any or select Single address and enter the IP address of one computer Any This selection the default allows any computer on...

Страница 97: ...ort Forwarding Port Triggering page displays 5 Select the Port Triggering radio button The page adjusts 6 To disable port triggering select the Disable Port Triggering check box If this check box is s...

Страница 98: ...t triggering rule and observing the destination port number of 6667 your router creates another session entry to send any incoming port 113 traffic to your computer 5 The IRC server sends a return mes...

Страница 99: ...l private networking VPN This chapter explains how to set up and use VPN access This chapter includes the following sections Set up a VPN connection Specify VPN service in the router Install OpenVPN s...

Страница 100: ...can use that IP address to connect to your home network Specify VPN service in the router You must specify the VPN service settings in the router before you can use a VPN connection To specify the VPN...

Страница 101: ...ch Windows based computer Mac computer iOS device or Android device that you plan to use for VPN connections to your router Install OpenVPN software on your Windows based computer You must install thi...

Страница 102: ...iles 8 Visit openvpn net community downloads to download the OpenVPN client utility 9 In the Windows Installer section of the page double click the openVPN install xxx exe link 10 Download and install...

Страница 103: ...folder where the VPN client is installed on your device For a client device with Windows 64 bit system the VPN client is installed at C Programfiles OpenVPN config by default 18 For a client device wi...

Страница 104: ...t you logged in The user name and password are case sensitive The BASIC Home page displays 4 Select ADVANCED Advanced VPN Service The VPN Service page displays 5 Make sure that the Enable VPN Service...

Страница 105: ...x is selected 6 Specify any VPN service settings on the page For more information see Specify VPN service in the router on page 100 7 Click the For Smart Phone button to download the OpenVPN configura...

Страница 106: ...roid device download and install the OpenVPN Connect app from the Google Play Store 9 On your computer unzip the configuration files that you downloaded and send the files to your Android device 10 Op...

Страница 107: ...CP IP settings on page 58 To open a VPN tunnel 1 Launch the OpenVPN application with administrator privileges Figure 6 The OpenVPN icon displays in the Windows taskbar TIP You can create a shortcut to...

Страница 108: ...remotely through a VPN might be slower than accessing the Internet directly To allow VPN clients to use your home Internet service 1 Launch a web browser from a computer or mobile device that is conn...

Страница 109: ...page displays 4 Select ADVANCED Advanced VPN Service The VPN Service page displays 5 Select the Enable VPN Service radio button 6 Scroll down to the Clients will use this VPN connection to access sect...

Страница 110: ...heck the NETGEAR support site at support netgear com for product and contact information This chapter includes the following sections Troubleshoot With the LEDs Troubleshoot the mobile broadband Inter...

Страница 111: ...inute after power up do the following Cycle the power to see if the mobile router recovers Press and hold the Reset button to return the mobile router to its factory settings For more information see...

Страница 112: ...he APN Contact your 5G LTE provider Note If you call your 5G LTE provider they might want you to provide information about your mobile broadband connection You cannot log in to the router Make sure th...

Страница 113: ...ard Did your computer or WiFi device automatically connect to a different WiFi network in your area such as a WiFi hotspot Troubleshoot your network using the ping utility Most network devices and rou...

Страница 114: ...IP software are both installed and configured on your computer Verify that the IP address for your router and your computer are correct and that the addresses are on the same subnet Test the path fro...

Страница 115: ...satellite do not sync If you are experiencing difficulty syncing the router and the satellite we recommend that you move the satellite into the same room as the router during the sync Then move the s...

Страница 116: ...sure it lights blue If the satellite LED lights blue the satellite synced successfully If the satellite LED lights amber move the satellite closer to the router and try again The satellite must be wi...

Страница 117: ...B Supplemental Information This appendix covers the following topics Reset to Factory Settings Technical Specifications 117...

Страница 118: ...shows the factory default settings for the modem router Table 4 Factory default settings for the modem router Default Setting Feature orbilogin com User login URL Router login admin User name case se...

Страница 119: ...ting IP address 192 168 1 254 DHCP ending IP address Disabled DMZ GMT for WW except NA GMT 8 for NA Time zone Disabled Time zone adjusted for daylight saving time Disabled except traffic on port 80 th...

Страница 120: ...rate Transmission speed United States in the US otherwise varies by region Country region Auto RF channel 2 4 GHz fronthaul Auto RF channel 2 5 GHz backhaul NA Channel 48 WW Channel 36 RF channel 5 G...

Страница 121: ...254 DHCP range 192 168 1 2 DHCP starting IP address 192 168 1 254 DHCP ending IP address Disabled DMZ GMT for WW except NA and GR GMT 1 for GR GMT 8 for NA Time zone Disabled Time zone adjusted for da...

Страница 122: ...twork traffic building materials and construction and network overhead lower actual data throughput rate Technical Specifications The following are the technical specifications for Orbi modem router a...

Страница 123: ...29 66 4G bands LTE TDD 38 41 5G bands n2 n5 n25 n66 n71 n77 n78 5G NR SA NSA LTE Cat 20 WAN Maximum wireless signal rate complies with the IEEE 802 11 standard Note Maximum wireless signal rate derive...

Страница 124: ...re TCP IP DHCP Dynamic DNS and UPnP Data and routing protocols North America 120V 60 Hz input Power adapter 9 1 x 7 2 x 2 8 in 231 x 183 x 71 mm Dimensions 1 9 lb 862 g Weight 0 to 40 C 32 to 104 F Op...

Страница 125: ...support Data encoding standards radio 3 Limited by the amount of WiFi network traffic generated by each node typically 50 70 nodes 2 4 GHz 127 5 GHz fronthaul 127 Maximum number of computers per wire...

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