NETGEAR EX6920, Руководство пользователя

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FAQs and Troubleshooting
47
AC1200 WiFi Range Extenders
FAQs
This section provides answers for difficulties you might experience with the extenders.
The NETGEAR installation assistant keeps asking me for my network password
(passphrase) or security key, and I am sure that I entered the correct password. What
can I do?
The extender is probably placed at the borderline of the range covered by the router or
access point. For more information about where to place the extender, see
Find the Best
Location on page 15.
If you are using WEP security, make sure that you are typing the network password in the
correct field.
Can I set up the extenders in extender mode if I connect them to the router or access
point with an Ethernet cable?
No. The extenders are designed to connect wirelessly to the router or access point if they are
in extender mode. If the extenders are in access point mode, you can connect them to the
router or access point with an Ethernet connection. For more information about access point
mode, see
Use the Extenders in Access Point Mode on page 16.
I forgot my login email address and password. What can I do?
On the login page, click the Username & Password Help link and answer the security
questions that you set up during the initial setup. For more information, see Recover a
Forgotten User Name or Password on page 38.
If you forgot the answers to your security questions, you can restore the extender’s factory
settings and perform the setup again.

To restore factory settings:
1. Use a sharp object such as a pen or paper clip to press and hold the Factory Reset
button on the extender for seven seconds until the Power LED lights amber.
2. Release the Factory Reset button and wait for the extender to reboot.
The extender resets and returns to the factory default settings.
Cannot Connect to an Extender
If you cannot connect to the extender, determine what prevents you from connecting:
• If you forgot your user name or password, click the Username & Password Help link.
For more information, see FAQs on page 47.
• If your browser displays an error page, include http:// in the address field of your browser
by typing http://www.mywifiext.net .
• If you already set up the extender but can no longer connect to it over WiFi, check to see
if the Device Link LED is off or red. If it is, try moving closer to the extender.