Customer Support
You can contact Customer Support at these toll free numbers:
Defective or Damaged Merchandise
Defective or damaged merchandise should be returned to your
point-of-purchase representative.
This information supersedes all support information printed on any
NETGEAR packaging or documentation.
Country
Australia
Austria
Canada
Denmark
Finland
France
Germany
Hong
Kong
Holland
Call
1800-787-638
00800-06384327
008000-NETGEAR
888-NETGEAR
808-82179
0800-111-036
0800-771-753
00800-06384327
008000-NETGEAR
001-800-1233-4566
0800-023-0981
Country
Japan
Korea
New
Zealand
Norway
Singapore
Sweden
Switzerland
United
Kingdom
United
States
Call
0120-66-5402
00308-11-0319
00-800-1233-4566
800-12041
001-800-1233-4566
0200-298-298
00800-06384327
008000-NETGEAR
020-7216-0014
888-NETGEAR
Technical Support
Thank you for selecting NETGEAR products. Please register online and
take advantage of the technical support resources such as our online
knowledge base. Technical support is available on line twenty-four hours a
day, seven days a week.
Register Your Product
To register, point your browser to this location:
http://www.NETGEAR.com/register
Search Our Knowledge Base
The most up-to-date information, such as drivers, manuals, firmware,
and frequently asked questions are available in the comprehensive
knowledge base on the web site. Point your browser to
http://www.NETGEAR.com/support/
and choose the product you are
interested in to browse for additional information. You can also submit
natural language searches to the knowledge base to see if a solution is
already available for issues you may run into.
Submit Questions Through the Web
If the knowledge base does not yield satisfactory resolution, simply fill in
the escalation form to submit the question to our technicians who will
handle them on a first come first serve basis. most cases are answered
within one business day.
You can also send us an e-mail at
. To allow our
technicians to help you effectively, please include as much detail as
possible in your e-mail.
Hardware Warranty
Subject to the provisions described below, this NETGEAR product is protected for three (3)
year against defects in material and workmanship.
Should a product fail to perform as described above within the warranted period, it will
be repaired or replaced with the same or functionally equivalent product by NETGEAR, at
its discretion, free of charge provided you: (1) return the failed product to a NETGEAR
designated repair facility with shipping charge prepaid, and (2) provide NETGEAR with
proof of the original date of purchase. Repaired or replacement products will be returned to you
with shipping charges prepaid. Replacement products may be refurbished or contain refur-
bished materials. If NETGEAR, by its sole determination, is unable to repair or replace the
defective product, it will refund the depreciated purchase price of the product. This warranty
does not apply if, in the judgement of NETGEAR, the product fails due to damage from
shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained
in a manner not conforming to product manual instructions, has been modified in any way,
or has had any serial number removed or defaced. Repair by anyone other than NETGEAR
or an approved agent will void this warranty. The maximum liability of NETGEAR under
this warranty is limited to the purchase price of the product covered by the warranty.
Prior to returning any defective product, the end customer or the reseller from whom the
end customer originally purchased the product must obtain a Return Materials Authorization
(RMA) number from NETGEAR. All defective products should be returned to NETGEAR
with shipping charges prepaid. NETGEAR will not accept collect shipments
Except as specifically provided in this agreement or as required by law, the warranties and
remedies stated above are exclusive and in lieu of all others, oral or written, express or
implied. Any and all other warranties, including implied warranties of merchantability,
fitness for a particular purpose and noninfringement of third party rights are expressly
excluded. NETGEAR shall not under any circumstances be liable to any person for any
special, incidental, indirect or consequential damages, including without limitation, damages
resulting from use or malfunction of the products, loss of profits or revenues or costs of
replacement goods, even if NETGEAR is informed in advance of the possibility of
such damages.
©2002 by NETGEAR, Inc. All rights reserved.
NETGEAR and Auto Uplink are trademarks or registered trademarks of NETGEAR, Inc. in
the United States and/or other countries.
Other brand and product names are trademarks or registered trademarks of their
respective holders.
Information is subject to change without notice.
*M-DG824MNA-0*
M - D G 8 2 4 M N A - 0
November 2002
