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FAQs and Troubleshooting
Your router might be blocking the ports to which Arlo sends data. To ensure that
Arlo can stay connected, you must keep the ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in
following sections:
WiFi Signal Interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks,
WiFi devices, and transmitted frequencies in the area where you place your base
station and cameras.
Also, place your camera at least 10 feet (3 meters) from the base station, and allow
at least 6½ feet (2 meters) between cameras. Follow these guidelines to prevent
WiFi signals between the devices from interfering with each other.
Out of Range
Make sure that your Wire-Free camera is no farther than 300 feet (90 meters)
from the base station. The range might be less if metal objects or thick walls and
ceilings are between a camera and the base station.
Make sure that your cameras have three or four bars of signal strength in the area
where you intend to install them. The cameras can work when signal strength is at
one or two bars, but they might go out of range intermittently due to fluctuations
in the environment.
Low Battery
Change the batteries on the wire-free camera to ensure that the battery
level is no less than two bars. A low battery can cause the camera to stream
intermittently.
Not Receiving Push Notifications
You must be logged in to the Arlo app to receive Arlo alerts on your smartphone or
mobile device. Arlo registers your device for push notification when you log in. If
you used the logout option instead of simply exiting the app, you must log back in
to the app. You receive Arlo alerts even if your device is sleeping.
If you did all of the following and are still not getting Arlo alerts, contact NETGEAR
support.
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