Check to ensure that the USB cable and the AC wall charger are connected securely
and are working correctly.
If the device is left charging for over seven consecutive days, the device automatically
enters a battery longevity mode to enhance the life of the battery. During this state, the
device stops charging and allows the battery level to drop to and maintain at
approximately 75 percent. The next time the device is plugged into a charger, it resumes
charging.
Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of
the sky (for example, near a window).
Why is the download or upload speed slow?
Data transfer speed depends on signal strength and interfering radio sources like
electrical generators or other mobile hotspot Wi-Fi devices. Review the following
possibilities:
•
Check your signal strength and network type (for example, LTE 4G is generally faster
than 3G).
•
Check Wi-Fi interference by powering the mobile hotspot off and on to find a better
Wi-Fi channel.
•
Change the Wi-Fi band from 2.4 GHz to 5 GHz.
The LCD screen is not lit. How do I know if the mobile
hotspot is still powered on?
The LCD screen dims to save energy. The LED continues to blink slowly to indicate that
the mobile hotspot is still powered on. To wake the mobile hotspot, press and quickly
release the Power button.
How do I find my computer’s IP address?
The steps for finding your computer’s IP address depend on the operating system. If
your device runs an operating system not listed here, see the appropriate operating
system documentation.
Find the IP address on a Windows 7, Windows Vista, or Windows XP
device
User Manual
75
Frequently Asked Questions
AirCard 797S Mobile Hotspot
