MAN-0033 Rev 02 TL-UV/IR- Kit
October 2008
7
2.5
How
to
Return
Equipment
A Material Return Authorization number is required in order to return equipment. Please contact Net
Safety Monitoring at
(403) 219-0688
, before returning equipment or consult our Service Department to
possibly avoid returning equipment.
If you are required to return equipment, include the following information:
1.
A Material Return Authorization number (provided over the phone to you by Net Safety).
2.
A detailed description of the problem. The more specific you are regarding the problem, the
quicker our Service Department can determine and correct the problem.
3.
A company name, contact name and telephone number.
4.
A purchase order, from your company, authorizing repairs or request for quote.
5.
Ship all equipment, prepaid to:
Net Safety Monitoring Inc.,
2721 Hopewell Place NE,
Calgary, Alberta, Canada, T1Y 7J7
6.
Mark all packages:
RETURN for REPAIR
.
7.
Waybills, for shipment outside Canada, must state:
Equipment being returned for repair
All charges to be billed to the sender
Ensure a duplicate copy of the packing slip is enclosed inside the box indicating item 1 – 4 along with the
courier and account number for returning the goods.
Pack items to protect them from damage and use anti-static bags or aluminum-backed cardboard as
protection from electro-static discharge.
ALL equipment must be shipped prepaid. Collect shipments will not be accepted.
