3.9 Troubleshooting
Symptom
Cause
Remedy
No power
Bad connection
Check connections. Make sure unit has good
ground. Insure all cables are connected
securely with no bent pins.
Radio is not recognizing
iPod interface
Some car stereos have to be restarted before
the radio recognizes the signal
After connecting the adapter turn the ignition
off and back on. You may also have to press
CD twice to access the correct mode.
You can hear music from
the iPod but you can’t
control it from the stereo
iPod needs to be reset
or
iPod cable is not connected to correct port
Reset the iPod (resetting will not erase your
music, it will only restart the iPod)
Make sure iPod cable is connected to IPOD
port
You can’t hear the music
from the iPod
An empty album or playlist is selected on the
iPod
or
No CD changer is selected
Make sure that the non-empty album or
playlist is selected on the iPod
Make sure CD changer, SAT mode or AUX is
selected ( correct key depends on your
stereo)
The music is distorted
EQ or BASS boost options are turned ON on
the iPod
Make sure all EQ and BASS boost options
are turned OFF on your iPod
For VAG only:
Radio is not recognizing
iPod interface
Single black wire on the vehicle specific
harness (3) is not attached to the stereo
chassis ( stereo body)
Attach the black cable to the car stereo body
Make sure it is properly grounded
For BMW only:
Radio is not recognizing
iPod interface
Audio is coming only
from 1 speaker
Audio is not coming from
the speakers
iBus wire is loose
Sometimes when using T-Tap clips, the IBus
wire may not receive proper connection due
to its wire size.
The 10-pin sound connector is not aligned
correctly
The audio cable is not inserted properly.
Make sure the IBus wire is securely attached
by using multimeter or slightly tighten the T-
Tap connector so its slot is smaller.
Make sure that 10-pin sound connector on
vehicle cable is aligned correctly
Make sure that the audio cable inserted
properly.
3.10 Support
For questions or technical support please visit
http://neocaraudio.com/support.html
Your question will be
answered by the first available representative.
Chapter 4. Warranty, license agreement and disclaimers
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