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NQ Wireless systems

Concept, installation and usage guide for the Single-Q, Easy-Q and Hub-Q
systems.

Nemo-Q International AB

|

www.nemoq.com

Copyrights and all other intellectual property rights to the Software and accompanying documentation, as well
as any copies made by you, remain with Nemo-Q or its suppliers. Upon purchasing Nemo-Q’s products, Nemo-
Q grants you the nonexclusive rights to install and use the software. The terms of Nemo-Q International AB’s
License Agreement shall apply.

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Содержание NQ

Страница 1: ...rights and all other intellectual property rights to the Software and accompanying documentation as well as any copies made by you remain with Nemo Q or its suppliers Upon purchasing Nemo Q s products Nemo Q grants you the nonexclusive rights to install and use the software The terms of Nemo Q International AB s License Agreement shall apply ...

Страница 2: ...llation 4 Hardware setup 4 Setup and startup 5 Configuration 6 Menu options 8 Using the system 8 Easy Q system 9 Hardware 10 Installation 11 Hardware setup 11 Setup and startup 12 Configuration 13 Menu options 15 Using the system 15 Hub Q 16 Hardware 16 Installation 16 Setup and startup 17 Configuration 18 Menu options 20 Using the system 20 Things to think of when using Hub Q 20 ...

Страница 3: ... at the front of the queue together with sound and voice announcement tells the customer what workstation to approach Each workstation can in turn have a blinking indicator to further emphasize where to go The remote control is used to call customers configure and link new remote controls to the system A remote control can also be linked using the link button directly on the receiver central unit ...

Страница 4: ... All cabling is done with standard cat 5 Used to link new remote controls and to configure the system 3 Power supply 100 240V DC output 12 0V 4 Nemo Q TCD main display with buzzer item no 11603 71E Shows workstation number and directional arrow Has a small buzzer to use as the main sound announcement or as a supplement to another sound unit Buzzer can be turned off 5 Nemo Q TCD indicator displays ...

Страница 5: ... no 11603 71E Configuration of the dipswitches is as followed Function dips all off address dips value 33 Indicators must be TCD displays Configuration of the dipswitches is as followed Function dips 4 on address dips the corresponding workstation number NQ Receiver We use a dipswitch to distinguish what system the NQ Receiver is working as The dipswitch configuration for the Single Q system is as...

Страница 6: ... Press the Link button on the receiver The display will show this pattern 2 You now have 10 seconds to press the back center and forward buttons in sequence 3 As you press the buttons the display changes characters When complete the display flashes YES You can now move on to configure using the instructions that follow If you can t access the configuration you need to press the Link button and try...

Страница 7: ...ill represent and what directional arrow to display when used The main customer display or small LCD display on the receiver is used to view and configure the system options Use the up down buttons to navigate the menu The forward button to access an option In a menu option use the up down to change its value Use the back button to return to the menu General configuration navigation This diagram s...

Страница 8: ...the configuration The display will ask you if you want to discard your changes N or save them before exiting Y Use the back button for NO and forward button for YES Configuration example Below is an example of accessing the menu and changing the workstation number associated with the NQ Remote control Starting out the main display is dark and the small LCD display on the NQ Receiver is showing the...

Страница 9: ... the buzz signal duration set in tenths of a second SPK Speaker settings if you are using a standard gong speaker then this needs to be set to off If you are using a voice speaker note that each speaker has two voice messages that can be customized The following logic applies when using a voice speaker o Set value 1 the system will speak voice number 1 o Set value 2 the system will speak voice num...

Страница 10: ...printed tickets This number can quickly be changed using the remote control Using the next button you call customers making the main display buzz and flash the number If you call too many numbers you can simply back track the numbers using the remote control Back tracking numbers will not make the display neither buzz nor flash numbers The Easy Q system can easily be upgraded to use workstation in...

Страница 11: ...nd speakers All cabling is done with standard cat 5 Used to link new remote controls and to configure the system 3 Power supply 100 240V DC output 12 0V 4 Nemo Q TCD main display with buzzer item no 11603 71E Shows the called ticket number and workstation number with directional arrow Has a small buzzer to use as the main sound announcement or as a supplement to another sound unit Buzzer can be tu...

Страница 12: ...e dipswitches are configured Ticket number display Function dips all off address dips value 33 Workstation number display Function dips all off address dips value 34 Indicators must be TCD displays The dipswitches are configured Function dips 4 on address dips the corresponding workstation number NQ Receiver We use a dipswitch to distinguish what system the NQ Receiver is working as The dipswitch ...

Страница 13: ...e display will show this pattern 2 You now have 10 second to press the back center and forward buttons in sequence 3 As you press the buttons the display changes characters When complete the display flashes YES You can now move on to configure using the instructions that follow If you can t access the configuration you need to press the Link button and try again Linking via configuration With NQ R...

Страница 14: ...present and what directional arrow to display when used The main customer display or small LCD display on the receiver is used to view and configure the system options Use the up down buttons to navigate the menu The forward button to access an option In a menu option use the up down to change its value Use the back button to return to the menu General configuration navigation This diagram shows t...

Страница 15: ... the configuration The display will ask you if you want to discard your changes N or save them before exiting Y Use the back button for NO and forward button for YES Configuration example Below is an example of accessing the menu and changing the workstation number associated with the NQ Remote control Starting out the main display is dark and the small LCD display on the NQ Receiver is showing th...

Страница 16: ...et time the system will go to sleep shutting down all displays until some action is taken in the system set in minutes ON sets the displays to always be lit BUZ Main display buzzer sets the buzz signal duration set in tenths of a second SPK Speaker settings if you are using a standard gong speaker then this needs to be set to off If you are using a voice speaker note that each speaker has two voic...

Страница 17: ... connecting the NQ Receiver to a NQHUB Remote controls broadcast on frequency 433 46 MHz Installation NQ Receiver We use a dipswitch to distinguish what system the NQ Receiver is working as The dipswitch configuration for the Hub Q system is setting dipswitch 2 to on The image below and the labels on the NQ Receiver show you where the cables go 1 Link button used for adding new NQ Remote controls ...

Страница 18: ...our local reseller Once you have located the receiver you can find the Link button to the left of the LED lights Follow the instructions below 1 Press the Link button on the receiver The display will show this pattern 2 You now have 10 second to press the back center and forward buttons in sequence 3 As you press the buttons the display changes characters When complete the display flashes YES You ...

Страница 19: ...and set what workstation to when calling customers The small LCD display on the receiver is used to view and configure the system options Use the up down buttons to navigate the menu The forward button to access an option In a menu option use the up down to change its value Use the back button to return to the menu General configuration navigation This diagram shows the basic principle of navigati...

Страница 20: ...ton twice to exit the configuration The display will ask you if you want to discard your changes N or save them before exiting Y Use the back button for NO and forward button for YES Configuration example Below is an example of accessing the menu and changing the workstation number associated with the NQ Remote control Starting out the small LCD display on the NQ Receiver is showing the software v...

Страница 21: ...Left button back button used to set the function of the left button back button The functions available are the same as the above for the up button QUE Queue selection used to determine what service type the workstation should be forced to work with Default OFF uses the system defaults for queue selection The range is from 1 16 Using the system When the NQ Remote control is linked to the system an...

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