Message Programming & Operation:
All messages that are available for the Messager USB play are stored on an industry standard USB flash drive.
Messages should be formatted as a mono MP3 file not to exceed 128Kbps @ 48KHz
. Follow these steps to add
or remove files from a USB flash drive.
Step 1:
Plug the USB flash drive into an available USB port on a any PC or MAC compatible computer. The flash
drive should show up as a “Removable Disk” on the computer.
Step 2:
Drag ‘n’ drop the file(s) to the USB flash drive. If removal of files are required then select the files and
press the <delete> key on the keyboard.
Step 3:
Remove the USB flash drive from the computer.
Step 4:
Plug the USB flash drive into the Messager USB for playback.
If the USB drive ever needs to be erased completely then it can be formatted using your computer. Drives smaller
than 2GB can be formatted using FAT, and drives 2GB or larger can use FAT32.
Note:
Audio files should be named using alpha-numeric labels (A -Z, 0 -9).
Any other characters or symbols, such as +, -, /, (, ), &, etc. should
NOT
be used.
Troubleshooting:
Problem
Possible Reason
Status LED - OFF
Power pack not plugged in or on a switched outlet
Status LED - BLINKING FAST
No audio on unit or USB media not inserted correctly
Files are encrypted with Sonocrypt, or improperly named
MOH message not playing
Check USB media for missing, improperly named, or encrypted file
Check volume output level by adjusting the VOLUME pot
Check OUTPUT connection from unit to phone or PA system
Try switching between the 8Ω and 600Ω OUTPUT connections
Skipping over files
File not compatible with unit/encrypted file
Popping audio
File was encoded using too high of a bit-rate
File incompatible with unit
File audio starting too close to beginning of file
Distorted audio
Check to make sure volume is not too high
Check MP3 file quality
Try switching between the 8Ω and 600Ω OUTPUT connections
File was encoded using too high of a bit-rate
File was encoded using too low of a bit-rate
File incompatible with unit
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