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Message Programming & Operation:

All messages that are available for the Messager USB play are stored on an industry standard USB flash drive. 

Messages should be formatted as a mono MP3 file not to exceed 128Kbps @ 48KHz

. Follow these steps to add 

or remove files from a USB flash drive.  

Step 1:

 Plug the USB flash drive into an available USB port on a any PC or MAC compatible computer. The flash 

drive should show up as a “Removable Disk” on the computer.

Step 2:

 Drag ‘n’ drop the file(s) to the USB flash drive. If removal of files are required then select the files and 

press the  <delete> key on the keyboard.

Step 3:

 Remove the USB flash drive from the computer.

Step 4:

 Plug the USB flash drive into the Messager USB for playback.

If the USB drive ever needs to be erased completely then it can be formatted using your computer. Drives smaller 

than 2GB can be formatted using FAT, and drives 2GB or larger can use FAT32.

Note:

 Audio files should be named using alpha-numeric labels (A -Z, 0 -9).

Any other characters or symbols, such as +, -, /, (, ), &, etc. should

 NOT

 be used.

Troubleshooting:

Problem

Possible Reason

Status LED - OFF

Power pack not plugged in or on a switched outlet

Status LED - BLINKING FAST

No audio on unit or USB media not inserted correctly

Files are encrypted with Sonocrypt, or improperly named

MOH message not playing

Check USB media for missing, improperly named, or encrypted file

Check volume output level by adjusting the VOLUME pot

Check OUTPUT connection from unit to phone or PA system

Try switching between the 8Ω and 600Ω OUTPUT connections

Skipping over files

File not compatible with unit/encrypted file

Popping audio

File was encoded using too high of a bit-rate

File incompatible with unit 

File audio starting too close to beginning of file

Distorted audio

Check to make sure volume is not too high

Check MP3 file quality

Try switching between the 8Ω and 600Ω OUTPUT connections 

File was encoded using too high of a bit-rate

File was encoded using too low of a bit-rate

File incompatible with unit

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