en
Customer service
40
Demo mode
If the
6
symbol is shown on the display, demo mode is
active. The appliance does not heat up in demo mode.
Disconnect the appliance from the power supply. Wait a
few seconds before reconnecting the appliance. Then
deactivate demo mode in the basic settings within
3 minutes of switching on the appliance.
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
Please quote the E number (product number) and FD
number (production number) of your appliance when
contacting the after-sales service.
The rating plate bearing these numbers can be found:
■
On the appliance certificate.
■
On the underside of the hob.
The E number can also be found on the hob's glass
ceramic surface. You can check the E number, after-
sales service index (KI) and FD number by going to the
basic settings.Refer to the section entitled
Please note that a visit from an after-sales service
engineer is not free of charge in the event that the
appliance has been misused, even during the warranty
period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
The operating voltage is incorrect/outside of the normal oper-
ating range.
“Š‹‹‹
/
“Š‹‚‹
Contact your energy supplier.
The hob is not connected properly
—…‹‹
Disconnect the hob from the power supply. Check that it has been connected as
shown in the circuit diagram.
Problem
Solution
GB
0344 892 8989
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.