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After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Test dishes
This table has been produced for test institutes to facilitate the
testing of our appliances.
The data in the table refers to our accessory cookware from
Schulte Ufer (4-part induction pot set Z9442X0) with the
following dimensions:
■
Saucepan dia.16 cm, 1.2 litres, for 14.5 cm dia. single-circuit
hotplate
■
Cooking pot dia. 16 cm, 1.7 litres, for 14.5 cm dia. single-
circuit hotplate
■
Cooking pot dia. 22 cm, 4.2 litres, for 18 cm dia. or 17 cm
dia. hotplate
■
Frying pan dia. 24 cm, for 18 cm dia. or 17 cm dia. hotplate
GB
0344 892 8989
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Heating up/bringing to boil
Ongoing cooking
Test dishes
Heat setting
Cooking time (min:sec)
Lid
Ongoing cooking
setting
Lid
Melting chocolate
Cookware: saucepan
Chocolate couverture (e.g. Dr. Oetker
Zartbitter, 150 g) on 14.5 dia. hotplate
-
-
-
1
No
Heating and keeping lentil stew warm
Cookware: cooking pot
Lentil stew made to DIN 44550
Initial temperature 20 °C
Amount 450 g for 14.5 cm dia. hotplate
9
approx. 2:00 without stirring
Yes
1
Yes
Amount 800 g for 18 cm dia. or 17 cm
dia. hotplate
9
approx. 2:00 without stirring
Yes
1
Yes
Lentil stew from the tin
e.g. lentil terrine with sausages from
Erasco: initial temperature 20 °C
Amount 500 g for 14.5 cm dia. hotplate
9
approx. 2:00
(Stir after approx. 1:30)
Yes
1
Yes
Amount 1000 g for 18 cm dia. or 17 cm
dia. hotplate
9
approx. 2:30
(Stir after approx. 1:30)
Yes
1
Yes
Simmering Béchamel sauce
Cookware: saucepan
Milk temperature: 7 °C
Recipe: 40 g butter, 40 g flour, 0.5 l milk
(3.5% fat content) and one pinch of salt
for 14.5 cm dia. hotplate
9
2
approx. 5:20
No
1
1, 3
No
1
Melt the butter, stir in the
flour and salt and keep
cooking the roux for 3 min-
utes
2
Add the milk to the roux and bring to the
boil, stirring continuously
