Customer Service
en
9
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
▶
If the power cord of this appliance is damaged, it
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
8.1 Malfunctions
Fault
Cause and troubleshooting
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶
Connect the appliance to the power supply.
The circuit breaker is faulty.
▶
Check the circuit breaker in the fuse box.
There has been a power cut.
▶
Check whether the lighting in your kitchen or other appliances are working.
The LED lighting
does not work.
Different causes are possible.
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
▶
Call the after-sales service.
→
9 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
9.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡
Inside the appliance (remove grease filters for ac-
cess).
¡
On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
10 Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. →
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
www.neff-international.com
Accessories
Order number
Long Life odour filter – re-
placement
Z51ITP0X0
Long Life recirculation kit,
external
Z51ITD1X1
Clean Air Plus recircula-
tion kit, external
Z51IXC1X6
Handle strip – 60 cm,
stainless steel
Z54TH60N1
