21
Eliminating faults
Faults often have simple explanations. Please read the
following information before calling the after-sales service.
After-sales service
Our after-sales service is there for you if your appliance should
need to be repaired. We are committed fo find the best solution
also in order to avoid an unnecessary call-out.
E number and FD number:
Please quote the E number (product number) and the FD
number (production number) of your appliance when
contacting the after-sales service. The rating plate bearing
these numbers can be found on the appliance certificate.
Please note that a visit from an after-sales service engineer is
not free of charge, even during the warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
Display
Fault
Measure
None
The power supply has been discon-
nected.
Check the household fuse for the appliance. Check whether there is a
power cut by trying other electronic appliances.
“
or
““
flashes The controls are damp or an object is
resting on them.
Dry the controls or remove the object. Then touch any control.
Ҥ
+ number
Appliance fault
Switch off the appliance for at least 15 seconds. Switch the appliance
back on. Contact the after-sales service if this display appears again.
”ƒ
The electronics have overheated and
have switched off the front grill
element.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
”…
The electronics have overheated and
have switched off the appliance.
Wait until the electronics have cooled down sufficiently. Then touch any
control.
”‰
The appliance was in operation for too
long and has switched itself off.
You can switch the grill back on again immediately.
The display is
normal, but the
temperature set
has not been
reached.
No water in the grill's container. The
appliance has reduced the setting.
Fill the grill's container with water. If necessary, leave the appliance to
cool down.
The appliance
has reduced the
setting or shut
down.
Excessively long pre-heating.
Do not leave the empty grill to heat up at the highest grill setting for a
prolonged period of time (approx. 6 – 10 minutes). Heating up for
prolonged periods of time may lead to the appliance shutting down
(overheating protection). Switch off the appliance and allow it to cool
down before you switch it back on again.
GB
0844 8928989
Calls from a BT landline will be charged at up to
3 pence per minute. A call set-up fee of up to 6 pence
may apply.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
