Problem
Possible cause
Solution
Fresh potato fries
are not crispy when
they come out of
the appliance.
The crispiness of the fries
depends on the amount of
oil and water in the fries.
Make sure you dry the potato
sticks properly before you coat
them with oil.
Cut the potato into thinner sticks
for a crispier result.
Add slightly more oil for a crispier
result.
The food prepared
smells like burning
metal and plastic.
You have not cleaned or
used the appliance properly
in the first time.
Clean the appliance thoroughly.
Turn on the appliance,
set
temperature at 400°F and operate
without
food for 30 minutes. If
there are still small smells, wait till
the appliance cools down
completely. Then again, turn it on,
set temperature at 400°F and
operate without food for 30
minutes. (See sections “Before
first use” and “First use”)
The screen shows
‘E1’ or ‘E2’.
The thermal part in the
appliance is faulty.
Maintenance is needed.
Contact service center at 1-855-
976-5276.
The screen shows
‘E3’.
The temperature inside the
appliance is too high.
Terminate cooking, wait till the
appliance cools down and restart
cooking.
If this repeatedly happens, contact
service center at 1-855-976-5276.