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Voice Detect Boxes Overview 116
Configuring Call Transfer for a Voice Detect Box
The voice detect box call transfer settings determine how the phone and the messaging systems interact during a call
transfer.
When call transfer is turned on and the transfer type is Await Answer , the messaging system tries to transfer the call
to the phone or extension listed. If the extension is busy or unanswered, the system plays a greeting for the box and
follows the configured after-greeting action.
To change call transfer for a voice detect box
1.
In the Navigation Pane, click Call Management > Voice Detect Boxes > Call Transfer .
For detailed field information, see the Call Management > Voice Detect Boxes - Call Transfer table.
2.
Select Day transfer to . to enable day transfers. In the adjacent field, type the extension where the voice message
system transfers calls.
3.
To enable Night transfers select Night transfer to . In the adjacent field, type the extension where the voice
message system transfers calls.
4.
Select the transfer type from the Transfer Type list.
5.
Specify the number of times the extension rings before the call is transferred in the Wait for … rings field.
NOTE
REQUIRED ONLY IF THE CALL TRANSFER TYPE IS
Await Answer
OR
Wait for ringback .
6.
Select Allow Holding to allow call holding. Call holding is only available when call transfer is turned on, the call
transfer type is set to either Await Answer or Wait for ringback.
7.
Select Use VOX holding to enable callers to verbally hold by speaking rather than pressing a digit.
8.
Select the Transfer settings . More than one transfer setting can be selected.
• Gather phone number. Ask callers to provide a phone number.
• Gather account number. Ask callers to provide their account number. Click Use customized prompt
to gather account number to record a custom prompt.
• Announce transfer. Play a beep before connecting the caller. With most phone systems, this lets the
subscribers know when the call is connected or that the call is from an external caller.
• Confirm before transfer. Ask if the subscriber wants to take the call before the system transfers the
call. If the subscriber does not take the call, the system plays the appropriate greeting and takes the action
specified in the After Greeting group on the Greetings page.
• Introduce caller. Play “Call for < subscriber’s name >” before connecting the call. Use when more than
one subscriber uses the same extension.
• Record caller’s name. Ask callers to record their name. Before the call is transferred, the subscriber
hears “Call from < caller’s name >.” If the subscriber rejects the call or is not available, the recorded name is
not saved.
• Record and save caller’s name. Ask callers to record their name. Before the call is transferred, the
subscriber hears “Call from < caller’s name >.” If the subscriber rejects the call or is not available and the
caller leaves a message, the recorded name plays at the beginning of the message. If the caller does not
record a message, the subscriber receives the caller’s recorded name as the message.
9.
Click Intro prompt to record the introduction for the voice detect box. The messaging system plays this recording
before it transfers a call from the voice detect box.
The Intro prompt is played when the system call transfers a call away from the voice detect box. The one mode
(day or night) does the voice detection and the other mode transfers the call to a specific extension.
10.
Click Save .
Related Topics
Adding a Voice Detect Box
Configuring Call Transfer for a Voice Detect Box
Configuring Voice Detect Box Greetings and Action After Greetings