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7-4 Troubleshooting

Helpful Questions

Here are some helpful questions to ask when troubleshooting the notebook:

Is there any external power source connected to the computer?

Is the battery fully charged?

Is the computer turned on and the Power LED activated?

Is the LCD display switched to the external monitor?

Are all cables and devices connected properly and securely?

Are all needed device drivers installed properly?

Have you checked the AUTOEXEC.BAT and CONFIG.SYS files for
errors?

Is the Suspend Mode activated? Press any key or press the Power switch
to power on the system.

Содержание SX

Страница 1: ...NEC Versa Notebook Computer NEC VERSA SX S E R V I C E A N D R E F E R E N C E M A N U A L...

Страница 2: ...are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration cu...

Страница 3: ...uration and Setup Power Sources for Your NEC Versa 2 2 Using the AC Adapter 2 2 Powering On 2 4 Using the Main Battery Pack 2 4 Determining Battery Status 2 5 When to Change the Battery 2 6 Battery Ha...

Страница 4: ...rProfiler 2 31 SystemSoft CardWizard 2 31 Intellisync 97 2 31 McAfee VirusScan 2 32 Microsoft Internet Explorer 2 32 Netscape Navigator 2 32 Adobe Acrobat Reader 2 32 Enabling the IR Port 2 32 Windows...

Страница 5: ...Troubleshooting Quick Troubleshooting 7 2 Helpful Questions 7 4 Getting Services and Support Services and Support Contact Information 8 2 NEC CSD Web Site 8 2 NEC CSD FTP Site 8 3 Email Fax to Support...

Страница 6: ...Section 3 Disassembly and Reassembly provides detailed instructions on how to disassemble the notebook Section 4 System Board Layout shows the system boards and the board connectors Section 5 Illustr...

Страница 7: ...K DMA acknowledge DC direct current DIP dual in line package DLAB Divisor Latch Address bit DMA direct memory access DMAC DMA controller DOS disk operating system DRAM dynamic RAM ECC error checking a...

Страница 8: ...output pixel picture element PLCC plastic leaded chip carrier PLL phase lock loop p p peak to peak PPI programmable peripheral interface PROM programmable ROM QFP quad flat pack RAM random access memo...

Страница 9: ...K DMA acknowledge DC direct current DIP dual in line package DLAB Divisor Latch Address bit DMA direct memory access DMAC DMA controller DOS disk operating system DRAM dynamic RAM ECC error checking a...

Страница 10: ...output pixel picture element PLCC plastic leaded chip carrier PLL phase lock loop p p peak to peak PPI programmable peripheral interface PROM programmable ROM QFP quad flat pack RAM random access memo...

Страница 11: ...1 System Overview NEC Versa SX The Front of the System The Back of the System The Left Side of the System The Right Side of the System The Bottom of the System Internal Components...

Страница 12: ...that works together with the latest Peripheral Component Interconnect PCI architecture In addition this system provides a high performance hard disk drive diskette drive or SuperDisk and PC card supp...

Страница 13: ...with 13 3 inch color Thin Film Transistor TFT Extended Graphics Array XGA panel 14 1 inch color Thin Film Transistor TFT Extended Graphics Array XGA panel To adjust the LCD panel brightness Press the...

Страница 14: ...Hard Drive B VersaBay III C Caps Lock D Scroll Lock E Num Lock Hard Drive lights when the NEC Versa writes to or reads data from the hard drive VersaBay III lights when the NEC Versa writes data to or...

Страница 15: ...the Power Sleep button in place for 5 or more seconds to power off Hold the Power Sleep button in place for 4 or fewer seconds to put the system into Suspend mode The Power Sleep button is a smart sw...

Страница 16: ...er mouse Simply move your fingertip over the VersaGlide to control the position of the cursor Use the selection buttons below the VersaGlide to select items or actions Stereo Speakers provide stereo s...

Страница 17: ...he system A PS 2 Port B Serial Port C Parallel Port D External Monitor E Expansion Port F DC Power Port G Tilt Feet H Docking Notches PS 2 Port Use the standard PS 2 port to connect an external PS 2 s...

Страница 18: ...eatures A Audio Ports and Volume Control B USB Port C Fan Vent D Kensington Lock Slot E PC Card Slot F PC Card Ejection Buttons Audio ports and a volume control knob External Microphone MIC Allows you...

Страница 19: ...on Lock PC card slots Provides two slots for inserting two Type II PC cards or one Type III PC card The Right Side of the System The right side of the NEC Versa offers the features shown in the follow...

Страница 20: ...y Release Latches Memory Expansion Bay Cover Opens with a coin screw to access two RAM expansion sockets for small outline double inline memory modules Battery Contains the system s main battery and i...

Страница 21: ...rd is a rectangular shaped board located above the main board The CPU board is part of a subassembly which includes a heat sink and the CPU board CMOS Battery The lithium battery 3 Volts 30 mAh capaci...

Страница 22: ...3 266 300 333 366 MHz CPU 320 pin TCP 82430TX supporting Tillamook 82440BX supporting Pentium II PIIX4E both models Intel System Controller PC97338VJG National Semiconductor Super I O 100 pin TQFP Cyb...

Страница 23: ...2 System Configuration and Setup Power Sources for Your NEC Versa BIOS Setup NEC CSD Utilities Software Application and Driver...

Страница 24: ...em Using the AC Adapter Use the AC adapter and power cable that came with your NEC Versa to run your computer on alternating current AC power or to recharge the battery pack Use the AC adapter wheneve...

Страница 25: ...nect the AC adapter as follows 1 Connect the AC adapter cable to the power port on the back of your NEC Versa 2 Plug one end of the AC power cable into the AC adapter and the other end into a properly...

Страница 26: ...tatus LED and SystemSoft s PowerProfiler for Window NT systems only described later in this chapter Both provide important battery status information When battery power is very low the power LED flash...

Страница 27: ...95 operating system the Power Mater within the Windows 98 operating system and PowerProfiler in the Windows NT operating system If the battery is removed from the system press the Battery test button...

Страница 28: ...e whether to display a warning when the battery is low or very low and whether to suspend the system when the battery is very low At the right you can decide whether to display a battery meter in the...

Страница 29: ...ery and equipment performance 1 Save your files and press the Fn and Power button to suspend to disk or turn off system power 2 Close the LCD and turn the system over 3 Slide and hold the battery latc...

Страница 30: ...time slide the battery lock lever out of the way and press gently to secure the terminal connections Release the lock latch and your NEC Versa battery is installed Reinstalling battery Battery Precaut...

Страница 31: ...drop or impact the battery Do not disassemble the battery Do not solder the battery Do not puncture the battery Do not use a battery that appears damaged or deformed has any rust on its casing is dis...

Страница 32: ...erting a second fully charged battery increases battery life to approximately 4 to 5 hours See the NEC CSD web site at http www nec computers com for details about the NEC VersaBay III Battery Interna...

Страница 33: ...ent time and date customize your operating system to reflect your computer hardware secure your system with a password balance your performance needs with power conservation set up power management fe...

Страница 34: ...s defined How to Use BIOS Setup The following sections describe how to use BIOS Setup including these topics Looking at screens Using keys Checking and setting system parameters ESC Exit F3 F4 Color F...

Страница 35: ...eir functions BIOS Setup Key Functions Key Function Moves the cursor between the displayed parameters PgUp PgDn Modifies the current parameter settings Tab For some parameter settings moves the cursor...

Страница 36: ...to detect total memory shown in MB Auto detected System Time hh mm ss hh mm ss Diskette Drive A 1 44 MB 3 5 Not installed 1 2 MB 5 25 inch 1 44 MB 3 5 inch Diskette Drive B 1 Not installed 1 2 MB 5 25...

Страница 37: ...wer Savings Level Longest Life Off Custom High Perform Longest Life Hard Disk Time out 2 2 min Off 5 seconds 30 seconds 45 seconds 1 minutes 2 minutes 4 minutes 6 minutes 8 minutes 10 minutes 15 minut...

Страница 38: ...tness Auto User Defined Auto Suspend Warning Tone Enabled Disabled Enabled Modem Ring Resume Enabled Enabled Disabled Wake Up Alarm Disabled Enabled Disabled Resume Alarm Time 5 8 00 AM 12 00 AM to 11...

Страница 39: ...2 nd IDE Hard Drive 8 VersaBay DS Internal DS VersaBay Internal VersaBay 3 rd IDE Hard Drive 8 DS Internal DS VersaBay Internal VersaBay DS Internal 4 rd IDE Hard Drive 8 DS VersaBay DS VersaBay Inter...

Страница 40: ...explanations of items that appear in the BIOS Setup menus as listed in the preceding table See the item specific help that appears on the Setup screen for more details Standard CMOS Setup When you se...

Страница 41: ...sor password is set Boot Password Required Indicates whether or not a password is required during system boot Resume Password required Indicates whether or not a password is required during system res...

Страница 42: ...imeout Defines how much time elapses before the system automatically enters Suspend Mode LCD Suspend Allows you to suspend resume when the LCD panel is opened and closed Suspend Option Allows you to s...

Страница 43: ...pecify IDE devices as bootable devices Peripherals Setup The Peripherals Setup menu displays the connection locations between the system and the Input Output I O ports This menu also lets you specify...

Страница 44: ...Power Management Setup allows you to use the factory defined power savings level Longest Life or choose between High Perform Custom or Off Each provides a special value to your current work effort Th...

Страница 45: ...ty your NEC Versa automatically invokes STF provided you have configured STF in the BIOS Setup utility You can manually invoke STF by pressing Fn Power button simultaneously before you leave your NEC...

Страница 46: ...Utility power down and undock your Versa before running the utility Connect your NEC Versa to AC power before restarting the flash utility Press any key to continue 3 Press Enter to continue The utili...

Страница 47: ...apping your VersaBay devices IR setup utility to enable the IR port Windows 95 and Windows 98 only must use this option to enable the IR port NEC supplied mouse driver Windows NT only must use this op...

Страница 48: ...file in the NECUTILS HDPREP directory Using HDPREPEZ in Windows 95 and Windows 98 In Windows 95 and Windows 98 run the HDPREPEZ utility if you increase the memory capacity in your NEC Versa beyond the...

Страница 49: ...gh to accommodate your system s memory is created on the hard disk drive When the process is complete your system reboots In Windows NT with a system BIOS of version 1 00 02 run the HDPREPEZ utility i...

Страница 50: ...rating system environment and may include PowerQuest PartitionMagic Intel LANDesk Client Manager SystemSoft PowerProfiler SystemSoft CardWizard Puma Intellisync 97 McAfee VirusScan Microsoft Internet...

Страница 51: ...ox beside the desired application driver etc to expand the selection 3 Click the Installation selection to activate the Install button 4 Click the Install button to install your selection Follow the o...

Страница 52: ...ystem These components include network interface cards memory modules printers and software applications LANDesk Client Manager uses the Desktop Management Interface DMI standard established by the De...

Страница 53: ...PC card slot the Wizard displays a representation of the slot with information about the new card If there are problems in most cases the Wizard automatically fixes them Typical problems that are reso...

Страница 54: ...ick access to Internet searches Navigator s features include technology that allows you directly manipulate and move images and Java applets to create visually exciting fully interactive pages In addi...

Страница 55: ...t power on Just press F2 when the prompt Press Esc for Boot Messages F2 to enter Setup appears The BIOS Setup main menu appears 2 Use the down arrow key to select the Peripheral Setup menu 3 Use the d...

Страница 56: ...3 Disassembly and Reassembly Required Tools Disassembly Instructions General Reassembly Instructions...

Страница 57: ...system follow the disassembly order listed below To reassemble follow the table in reverse order NEC Versa SX Disassembly Sequence Level of Disassembly Components Available for Disassembly number of s...

Страница 58: ...disassembly Battery Remove the battery pack installed in the NEC Versa SX system as follows Note Use the batteries in the NEC Versa computer for which they are designed Also installing another manufac...

Страница 59: ...Bay III 1 Locate the VersaBay III release lock and VersaBay III release latch on the bottom of the unit VersaBay III release lock and latch A VersaBay III Release Lock B VersaBay III Release Latch 2 S...

Страница 60: ...the LCD panel 2 Locate and remove the rubber cap if present and the Phillips head screw on the upper left hand corner of the keyboard cover of the NEC Versa Locating the rubber cap 3 Press down using...

Страница 61: ...e keyboard cable from Connector P41 on the LED Power switch board LED Power switch board A Connector P41 Hard Drive Assembly 1 Disconnect the hard drive cable at P6 A on the main board 2 Remove the sc...

Страница 62: ...cil can damage the system Switch Settings A four position dip switch is located underneath the keyboard The following list identifies each switch setting and its function Switch 1 Password Override Sw...

Страница 63: ...the main board 2 Slide the LED board to the left to remove LED Status Power Switch Board A Connector P40 underside B Connector P42 C Connector P41 Top Cover The following describes the steps to remov...

Страница 64: ...ide Assembly The VersaGlide assembly is on the underside of the top cover Follow the steps to remove the VersaGlide assembly 1 Disconnect the cable at connector P60 and remove four screws 2 Slide the...

Страница 65: ...embly and Speaker Assembly 1 Disconnect the CMOS battery cable from P13 on the main board 2 The CMOS battery C is held in place by a double sided pressure tape Gently pry up to remove 3 Disconnect the...

Страница 66: ...Reassembly 3 11 7 Remove one screw B and lift to disconnect the CPU subassembly from the main board See the following figure Internal Components A Connector P23 B Screw C CMOS Battery D Connector P11...

Страница 67: ...screws A that hold the hard drive bracket in place 2 Lift the main board from the remainder of the system lifting from right to left and sliding to the right 3 Disconnect the fan cable at P5 on the u...

Страница 68: ...sassembly and Reassembly 3 13 Fan and Fan Duct 1 Remove one screw B to release the fan duct 2 The fan is held in place via double sided tape To remove the fan lift from the bottom cover A Screws B Scr...

Страница 69: ...from the main board PC Card Assembly A Screws Microphone 1 Turn the main board over disconnect the microphone cable at P4 2 Remove the microphone by sliding away from the main board This completes the...

Страница 70: ...4 System Board Layout LED Status Board Main Board VersaGlide Assembly...

Страница 71: ...ayout LED Status Board A Connector P40 underside B Connector P42 C Connector P41 Main Board A Connector P3 B Connector P6 C Connector P35 D Connector P7 E Dip Switch F Connector PC Card G Connector P1...

Страница 72: ...System Board Layout 4 3 VersaGlide Assembly VersaGlide Assembly A Screws B Connector P60 C Connector P61...

Страница 73: ...5 Illustrated Parts Breakdown NEC Versa SX Illustrated Parts Breakdown Parts List...

Страница 74: ...5 2 Illustrated Parts Breakdown NEC Versa SX Illustrated Parts Breakdown...

Страница 75: ...009A 8 Speaker Cable Assembly 808 878089 001A 9 Bottom Base Assembly 136 243285 001C 10 Bridge Battery BH072400 89 804 021205 005A 11 IRDA Lens 136 640082 001A 12 CMOS Battery LITHIUM BATT 804 020804...

Страница 76: ...6 243444 001B Coupling FPC Cable 808 877616 001A DVD Drive Module Pak OP 270 69001 FDD Pack Assembly 158 057556 001A DVD PC Card Accelerator OP 270 69001 1 Gasket HD 136 642847 A VersaGlide FFC Cable...

Страница 77: ...640088 001B Top Cover included with 136 243284 001 C 136 243284 001A USB Cap 136 640193 001A NEC Logo Badge 136 804605 004A NEC Versa SX Logo Nameplate 136 640214 003A Weight Saver Pack 136 641008 00...

Страница 78: ...6 Preventive Maintenance Cleaning the Notebook Exterior Cleaning the Notebook Interior Protecting the Disk Drives Handling the Battery Pack Maintaining the LCD Quality...

Страница 79: ...abrasive cleaners on any part of the system 3 Clean the keys with a damp cloth A small soft bristle brush may be used to clean between the keys Make sure to use a damp cloth not wet to prevent moistu...

Страница 80: ...ash Use hard disk maintenance program like DEFRAG under DOS or acquire Norton Utilities SPEEDISK programs These programs reorganize your hard disk by eliminating fragmentation and improves the hard di...

Страница 81: ...problems heat plays a big part After a good working session the typical routine is to shut the machine and close the cover The display surface no matter what type it is radiates heat When you close t...

Страница 82: ...7 Troubleshooting Quick Troubleshooting Helpful Questions...

Страница 83: ...ble Check LCD Panel View Expansion in BIOS Press Fn F10 to toggle Panel View Expansion for DOS mode Check if installed VGA driver is correct Check the VGA controller chip on the I O board for any loos...

Страница 84: ...O address conflict Replace the serial device Check the I O controller chip on the main board for any cold or loose soldering Replace the I O board Parallel device does not work Check all the connecti...

Страница 85: ...fully charged Is the computer turned on and the Power LED activated Is the LCD display switched to the external monitor Are all cables and devices connected properly and securely Are all needed device...

Страница 86: ...upport Services and Support Contact Information NEC CSD Web NEC CSD FTP Sites Email Fax to Support Services NEC CSD Bulletin Board NEC CSD Support Services NEC CSD Customer Assistance Center Versa Lap...

Страница 87: ...d Europe to find out how to contact the local office in your country If you have access to a telephone modem and or fax machine you can use these services to obtain information about your system at an...

Страница 88: ...essentially the same files as on the NEC CSD Web site and the NEC CSD Bulletin Board System To access the NEC CSD FTP site enter the following Internet ftp address through your service ftp neccsdeast...

Страница 89: ...from a Bulletin Board System to a diskette and not to your hard disk drive Log onto the BBS as follows 1 From the Windows desktop click the Start button 2 Point to Programs Point to Accessories and th...

Страница 90: ...on the diskette Before you download files from the BBS check that you do not have information on the diskette that you need After you complete downloading your file log off the BBS as follows 1 Press...

Страница 91: ...Customer Assistance Center NEC CSD offers Customer Service for extended warranty and contract information spare parts ordering warranty claims repair services and service authorizations Direct assist...

Страница 92: ...9 Specifications System Components Pin Assignments Connector Locations Memory Map Interrupt Controllers...

Страница 93: ...333 MHz and 366 MHz only Read Only Memory 256 KB x 8 bit Flash ROM Calendar Clock Year month day hour minute second maintained by internal back up battery Input Output I O Facilities Integrated indust...

Страница 94: ...ies depending on the model 13 3 inch high resolution active matrix Thin Film Transistor TFT Extended Graphics Array XGA color display Resolution 1024 x 768 Colors 16 Million max 14 1 inch high resolut...

Страница 95: ...Internal 2 1 GB 3 2 GB 4 GB or 6 GB 9 5 mm removable IDE hard disk drive Track to track seek rate 3 ms Average seek time 13 ms read 14 ms write Revolutions per minute 4200 Data transfer rate 16 6 MB s...

Страница 96: ...welve cell Lithium Ion Li Ion Output Voltage 10 8 V Capacity 3 600 mAH Battery Life Approximately 2 4 hours under typical operating conditions Recharging Time Approximately 2 hours when the system is...

Страница 97: ...fications Recommended Environment Operation Temperature 41 F to 95 F 5 C to 35 C Relative Humidity 20 to 80 Noncondensing Storage Temperature 4 F to 104 F 20 C to 40 C Relative Humidity 20 to 80 Nonco...

Страница 98: ...Data 3 Ground 4 5V 5 Keyboard Clock 6 Mouse Clock Serial Port Connector Pin Assignments Pin Signal 1 Data Carrier 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Ground 6 Data Set Ready 7 Reque...

Страница 99: ...Assignments Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 PE 13 Select 14 Auto Feed XT 15 Error 1...

Страница 100: ...6 5V 7 Address 0 8 5V 9 Address 2 10 5V 11 Address 1 12 5V 13 Diagnostic 14 Not Used 15 IRQ 16 Not Used 17 Not Used 18 I O Channel Ready 19 MS Select 20 I O Write 21 I O Read 22 Not Used 23 Data0 24...

Страница 101: ...Data6 42 Ground 43 Data9 44 Ground 45 Data7 46 Not Used 47 Ground 48 Ground 49 RESET 50 Ground CRT Connector Pin Assignments Pin Signal 1 Red 2 Green 3 Blue 4 OPT1 5 Ground 6 Ground 7 Ground 8 Ground...

Страница 102: ...nel Main Board P4 Microphone Main Board P6 Hard Drive Main Board P11 Bridge Battery Main Board P12 Fan Main Board P13 CMOS Main Board P23 Speakers Main Board P25 CPU Main Board P35 LED Board Main Boar...

Страница 103: ...rs TSRs and all DOS applications 0A0000 0AFFFFh 64 KB Video Buffer EGA and VGA 0B0000 0B7FFFh 32 KB Video Buffer monochrome CGA color VGA monochrome 0B8000 0BFFFFh 32 KB Video Buffer CGA EGA color and...

Страница 104: ...System Interrupt Controllers Controller Master Slave Priority Name Device Master 0 IRQ00 SystemTimer 1 Master 1 IRQ01 Keyboard Master 2 IRQ02 Programmable Controller Slave 3 IRQ08 Real time Clock Sla...

Страница 105: ...rimitive computer routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit The smallest unit of computer data...

Страница 106: ...ixels See also LCD cursor A movable image on the display screen that indicates where the next entered data appears D diskette A thin flexible platter coated with a magnetic material for storing inform...

Страница 107: ...nt Drive Electronics A hard disk drive type that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A...

Страница 108: ...or DEModulator A device that links computers over a telephone line N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory in the Versa is a complem...

Страница 109: ...device pixels Picture elements Tiny dots that make up a screen image port Provides the means for an interface between the microprocessor and external devices A cable connector is usually plugged into...

Страница 110: ...time serial printer A printer with a serial interface software Programs that run on a computer such as operating systems word processors and spreadsheets super video graphics array SVGA A color bit m...

Страница 111: ...EC Versa are volatile memory See nonvolatile memory W warm boot Process of resetting the computer without turning off the power through keyboard input pressing Ctrl Alt and Del keys simultaneously or...

Страница 112: ...ing keys 2 13 Bridge battery 1 11 2 10 Brightness control 1 3 C CD ROM drive 1 11 Cleaning internal components 6 2 outer surface 6 2 CMOS battery 1 11 2 10 Connecting the AC adapter 2 3 Control panel...

Страница 113: ...settings 2 20 Power management under AC 2 19 Power sources 2 2 Powering on 2 4 Power on self test POST 2 11 PS 2 Hot Swap 2 19 Q Quick troubleshooting 7 2 R Recharging the battery 2 4 Recommended oper...

Страница 114: ...USB port 1 9 Using the AC adapter 2 2 Using the battery pack 2 4 V Versa Laptop Fulfillment Hotline 8 6 VersaBay III release latches 1 10 Volume control 1 8 W Wake up suspend alarm 2 21 Weight batter...

Страница 115: ...er s instructions ATTENTION Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type recommand par le constructeur Mettr...

Страница 116: ...he receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected To meet FCC st...

Страница 117: ...NEC Computer Systems Division Packard Bell NEC Inc 1 Packard Bell Way Sacramento CA 95828 0903 www nec computers com 819 200487 001 5 99...

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