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English−70

Chapter 8

Troubleshooting

This Chapter Includes:

“Screen Image and Video Signal Issues” on page 71

“Hardware Issues” on page 72

Содержание MultiSync MA431

Страница 1: ... Format Display MultiSync P435 MultiSync P495 MultiSync P555 MultiSync MA431 MultiSync MA491 MultiSync MA551 MODEL P435 P495 P555 MA431 MA491 MA551 Please find your model name on the label on the rear side of the monitor ...

Страница 2: ...9 Chapter 2 Parts Names and Functions Control Panel 21 Terminal Panel 22 Wireless Remote Control 24 Chapter 3 Connections Wiring Diagram 27 Connecting to a Personal Computer 28 Connecting to a Media Device with HDMI 28 HDMI CEC Command 30 Internal Video Sources 31 Option Boards for the Monitor 31 Connecting a USB Device 31 Chapter 4 Basic Operation Power ON and OFF Modes 33 Operating Range for the...

Страница 3: ...or Setup Connecting Multiple Monitors 54 Video Out Connection 57 Setting the Remote Control ID Function 58 Chapter 7 External Control Controlling the Monitor via RS 232C 60 Controlling the Monitor via LAN 61 HTTP Browser 62 OSD Menu Settings in the Monitor Web controls 63 Network Settings 64 Commands 68 Proof of Play 69 Chapter 8 Troubleshooting Screen Image and Video Signal Issues 71 Hardware Iss...

Страница 4: ...ix B External Resources Appendix C OSD Controls List INPUT 86 PICTURE 89 AUDIO 95 SCHEDULE 96 SLOT 97 NETWORK 99 PROTECT 100 SYSTEM 102 Appendix D Manufacturer s Recycling and Energy Information Disposing of your old NEC product 107 Energy Saving 107 ...

Страница 5: ...tact the dealer or an experienced radio television technician for additional suggestions The user may find the following booklet prepared by the Federal Communications Commission helpful How to Identify and Resolve Radio TV Interference Problems This booklet is available from the U S Government Printing Office Washington D C 20402 Stock No 004 000 00345 4 SUPPLIER S DECLARATION OF CONFORMITY This ...

Страница 6: ... mandatory action This symbol indicates that the power cord should be unplugged from the power outlet WARNING 1 UNPLUG THE POWER CORD Unplug the power cord if the product malfunctions Should the product emit smoke or strange odors or sounds or if the product has been dropped or the cabinet broken turn off the product s power then unplug the power cord from the power outlet Failure to do so could n...

Страница 7: ...es could result in damage to the product or injury to the user or installer 8 Please install the product in accordance with the following information This product cannot be used or installed without the table top stand or other mounting accessory for support P495 P555 MA491 MA551 DO NOT use this product on the floor with the table top stand Please use this product on a table or with a mounting acc...

Страница 8: ...nd then secure the product with a safety wire The safety wire must not be tight Please make sure the mounting accessories are strong enough to support the product weight and size before installing it Stability Hazard The product may fall causing serious personal injury or death To prevent injury this product must be securely attached to the floor wall in accordance with the installation instructio...

Страница 9: ...uids into the cabinet or use your product near water Immediately turn off the power and unplug your product from the wall outlet then refer servicing to qualified service personnel It may cause an electric shock or start a fire 13 Do not use flammable gas sprays to remove dust when cleaning the product Doing so could lead to a fire 14 Securely fasten the Option Board Ensure the Option Board is sec...

Страница 10: ...n of the power cord connected to the earth If the power cord is not connected to the earth it may cause electric shock Please make sure the power cord is earthed properly 2 Do not bind the power cord and the USB cable It may trap heat and cause a fire 3 Do not connect to a LAN with excessive voltage When using a LAN cable do not connect to a peripheral device with wiring that might have excessive ...

Страница 11: ...oid disturbing reflections from the screen 10 When running the cooling fan continuously we recommend wiping clean the ventilation holes a minimum of once a month Failure to do so could lead to fire or electric shock or damage to the product 11 To ensure the product s reliability please clean the ventilation holes at the rear side of the cabinet at least once a year to remove dirt and dust Failure ...

Страница 12: ...t to see and may cause eye fatigue due to insufficient contrast Maintenance Cleaning the LCD Screen When the LCD screen is dusty please gently wipe with a soft cloth Clean the LCD screen surface with a lint free non abrasive cloth Avoid using any cleaning solution or glass cleaner Please do not rub the LCD screen with a hard or abrasive material Please do not apply pressure to the LCD screen surfa...

Страница 13: ...ically viewers are given appropriate installation guidance Simple and convenient Remote resource management operation status management control Compatibility with NaViSet Administrator 2 enables network operation of multiple NEC monitors and projectors as well as network based asset management Simple tile matrix feature Video signals from HDMI and DisplayPort can easily be shown across multiple sc...

Страница 14: ...Mounting for Trained Installers on page 15 Attaching Mounting Accessories on page 18 NOTE For box contents please refer to the printed contents sheet provided in the box Product warranty does not cover damage caused by improper installation Failure to follow these recommendations could result in voiding the warranty ...

Страница 15: ...eries The remote control is powered by two 1 5 V AAA batteries To install or replace batteries NEC recommends the following battery use CAUTION Please refer to CAUTION 8 NOTE If you do not intend to use the remote control for a long period of time remove the batteries 3 Connect external equipment see page 26 To protect the external equipment turn off the main power before making connections Refer ...

Страница 16: ...roduct so as not to interfere with radio and television reception For HDMI USB and DisplayPort please use a shielded signal cable Use of other cables and adapters may cause interference with radio and television reception 6 Turn on the power for the monitor and the external equipment Switch on the monitor power first 7 Operate the attached external equipment Select the input source for the attache...

Страница 17: ...n use Use the button on the main unit or the STANDBY button on the remote control to put the unit in standby mode Use POWER SAVE SETTINGS in the PROTECT OSD menu When there is no input signal the monitor will automatically switch to power save mode If you cover the panel surface of the main unit with a protective cover made of glass or acrylic the panel surface will be sealed and the internal temp...

Страница 18: ... top stand manual of ST 401 or ST 43M for structure of Prevent Tipping Before attaching the monitor to the wall make sure that the wall can support the weight of the monitor Changing the Logo Ornament Position When using the monitor in the portrait position the logo ornament position can be changed Removing the logo ornament unscrew the installed screw then take off the logo ornament Attaching the...

Страница 19: ... accessories other than those that are NEC approved they must comply with the VESA compatible FDMlv1 mounting method NEC recommends mounting interfaces that comply with UL1678 standard in North America Prior to mounting inspect the installation location to ensure that it is strong enough to support the weight of the unit so that the unit will be safe from harm For detailed information refer to the...

Страница 20: ...monitor by pushing or leaning on it This may cause the monitor to become distorted or damaged Handles for safety wire Fasten force 120 190 N cm Safety wire for landscape position Mounting Location WARNING Please refer to WARNING 8 NOTE Allow for adequate ventilation or provide air conditioning around the monitor so that heat can properly dissipate away from the monitor and from the mounting equipm...

Страница 21: ... to the top and the left side is moved to the bottom If installed in the wrong orientation heat may be trapped inside the main unit and the lifetime of the monitor may be shortened It cannot be installed upside down NOTE When you rotate the monitor in the wrong direction a warning message is shown on the screen Power Indicator WARNING Please refer to WARNING 8 ...

Страница 22: ... the cooling fan to ON within the FAN CONTROL menu within the OSD menu see page 100 Mounting on Ceilings WARNING Please refer to WARNING 8 and WARNING 9 Attaching Mounting Accessories The monitor is designed for use with the VESA mounting system Be careful to avoid tipping the monitor when attaching accessories 300 mm 300 mm VESA Mounting Interface M6 Mounting accessories can be attached with the ...

Страница 23: ...he optional table top stand The monitor can only be used in the landscape orientation with the tabletop stand 3 0 0 m m Soft cloth Table Height adjustment P555 MA551 only 1 The lines on the stand pole are indicators of the height adjustment Figure 1 Please adjust the pipe to the lines Figure 1 P555 MA551 High Low Pipe Adjust the pipe to a line P495 MA491 P435 MA431 2 Please install the stand pole ...

Страница 24: ...English 20 Chapter 2 Parts Names and Functions This Chapter Includes Control Panel on page 21 Terminal Panel on page 22 Wireless Remote Control on page 24 ...

Страница 25: ...DisplayPort2 HDMI1 HDMI2 OPTION 1 COMPUTE MODULE 2 These are available inputs only shown as their factory preset name 1 This function depends on which Option Board is installed in the monitor 2 This input is available when the optional Raspberry Pi Compute Module Interface Board and Raspberry Pi Compute Module are installed See page 83 5 Remote Control Sensor Ambient Light Sensor and Power Indicat...

Страница 26: ...r unless specified 7 DisplayPort IN 1 2 DisplayPort signals input 8 DisplayPort OUT DisplayPort signals output 9 HDMI IN 1 2 HDMI1 ARC HDMI2 HDMI signals input NOTE HDMI1 terminal also supports ARC Audio Return Channel for audio output ARC sends the monitor s sound to audio equipment with an HDMI1 ARC connector Use the included ARC supported HDMI cable The audio equipment will output the monitor s...

Страница 27: ... visit Kensington s website Label Raspberry Pi Compute Module Slot Slot for installing a Raspberry Pi Compute Module Interface Board and Raspberry Pi Compute Module See page 83 CAUTION Installation must be performed by a qualified technician Do not attempt to install a Compute Module Interface Board and Raspberry Pi Compute Module by yourself ...

Страница 28: ...e PROTECT menu Press and hold the DISPLAY button for more than five seconds to unlock the remote See page 51 7 MENU Button Opens and closes the OSD menu See page 38 8 EXIT Button Acts as a back button within the OSD to move to the previous OSD menu Acts as an EXIT button to close the OSD menu when on the main menu 9 Button up down button Act as navigation buttons within the OSD menu to move the hi...

Страница 29: ...e AUDIO INPUT setting or set DisplayPort VERSION of DisplayPort1 to 1 4 while STILL is active This function is disabled when one of the following functions is active MULTI PICTURE MOTION in SCREEN SAVER POINT ZOOM TILE MATRIX IMAGE FLIP QUICK INPUT CHANGE DUAL DAISY CHAIN MODE ROTATE or if input is set to DisplayPort1 then DisplayPort VERSION is set to 1 4 If the input signal is OPTION this button...

Страница 30: ...rning on the monitor s main power or other external equipment s power as this may result in loss of image Do not use an attenuating built in resistor audio cable Using an audio cable with a built in resistor will lower the sound level Before making connections Turn off the device s power before connecting it to the monitor Refer to the device s user manual for available connection types and instru...

Страница 31: ...ulti Presenter stick HDMI video player or Computer HDMI Blu ray or DVD Player HDMI AV Amplifier Computer DisplayPort USB devices such as an USB camera USB storage device or USB color sensor 1 Computer DisplayPort Second Monitor Sensor Option Stereo Amplifier Computer USB 1 Computer RS 232C External Speakers Multiple monitors that are daisy chained have a limit to the number of connectible monitors...

Страница 32: ... in the OSD or choose DisplayPort1 or DisplayPort2 using the remote control AUDIO INPUT button If the monitor s main power is turned on after a connected computer is turned on sometimes an image is not shown In this case please turn off the computer then turn it on again If input signal is 8K please use a DisplayPort cable with the 8K logo Connecting to a Media Device with HDMI Connect using a sin...

Страница 33: ...trol Not all devices are fully compatible and in some cases the media device manufacturer may only provide compatibility with its own monitors or TVs See HDMI CEC Command on page 30 When supported the monitor s remote control can be used to control the HDMI media device NOTE The instructions in this section guide you through configuring CEC in the monitor s OSD menu These settings can also be conf...

Страница 34: ...d to the same language which is selected for the monitor For the Change Language function it is necessary that the connected HDMI CEC compatible device be able to cope with multi language POWER CONTROL LINK System Standby If the monitor is set to standby using the wireless remote control HDMI CEC compatible devices also go into standby at the same time If the monitor goes into standby while an HDM...

Страница 35: ...s terminal panel have different uses depending on the type of connected USB device Please follow these guidelines when using these ports with supported devices USB A Hub 0 5A USB downstream port Type A Connection used by external USB devices such as cameras flash memory keyboards etc USB B Ctrl USB upstream port Type B Connection to a computer with a USB cable A USB compatible computer connected t...

Страница 36: ... on page 33 Operating Range for the Remote Control on page 34 Using Power Management on page 34 Showing the Information OSD on page 35 Switching Between Picture Modes on page 35 Setting the Aspect Ratio on page 36 Using Point Zoom on page 37 OSD On Screen Display Controls on page 38 ...

Страница 37: ...or 1 4 MST QUICK START is ENABLE Glowing amber No AV signal input has been detected by the monitor during the period of time you set with network signal input Blinking amber No AV signal input has been detected by the monitor during the period of time you set no network signal input Glowing red Turn off the monitor by the remote control or the monitor button Turn on the monitor by the remote contr...

Страница 38: ...gement This function decreases the power consumption of the monitor when it is not in use When connected to a computer power consumption by the monitor reduces automatically if the keyboard or mouse are not used during the time set in the computer s power management settings Refer to your computer s user manual for more information When connected to an AV source such as a Blu ray DVD or streaming ...

Страница 39: ...2 Resolution Information 3 HDR Information 4 Communication Info Shows when COMMUNICATION INFO is ON Green Connected LAN Red Not connected LAN Switching Between Picture Modes Press the PICTURE MODE button on the wireless remote control to cycle through the picture modes NATIVE RETAIL CONFERENCING HIGHBRIGHT TRANSPORTATION and CUSTOM The picture modes are pre configured with settings for general use...

Страница 40: ... Compute Module Interface Board and Raspberry Pi Compute Module are installed Aspect ratio of image Unchanged view 3 Recommended selection for picture aspect 3 Description 4 3 NORMAL Reproduces the aspect ratio that is sent from the source Squeeze FULL Fills the entire screen Letterbox WIDE Expands a 16 9 letter box signal to fill the entire screen 3 Gray areas indicate unused portions of the scre...

Страница 41: ...SCREEN SAVER TILE MATRIX MULTI PICTURE IMAGE FLIP QUICK INPUT CHANGE MODE1 or MODE in CEC DUAL DAISY CHAIN MODE ROTATE or if input is set to DisplayPort1 then DisplayPort VERSION is set to 1 4 The STILL function does not work when the POINT ZOOM function is active When the ASPECT setting is ZOOM pressing the POINT ZOOM button automatically sets the ASPECT to FULL and then starts the POINT ZOOM fun...

Страница 42: ...AIL CONFERENCING HIGHBRIGHT TRANSPORTATION CUSTOM Input source Main Menu Icons Main Menu Item Sub Menu Key Guide Adjustment Settings Remote Control Press or to navigate to a sub menu Press SET POINT ZOOM to select an option Press or or to select the function or setting to be adjusted Press MENU or EXIT Control Panel Press INPUT to select an option Press MENU EXIT to open or exit the OSD menu Move ...

Страница 43: ...and select settings related to the audio SCHEDULE Create auto power on off schedules set the daylight savings time and off timer SLOT Select settings related to an Option Board if installed NETWORK Set network information security etc PROTECT Select options related to protecting the monitor hardware such as configuring the cooling fans adjusting automatic power save and power on delay and enabling...

Страница 44: ...er 5 Advanced Operation This Chapter Includes Creating a Power Schedule on page 41 Advanced Color Adjustment on page 42 Using Other Picture Modes on page 48 Setting Security and Locking the Monitor Controls on page 49 ...

Страница 45: ...re adding schedules Schedules you configure are saved when exiting the SCHEDULE INFORMATION window If multiple schedules are set to start at the same time the conflicting schedule with the highest number is given priority Schedules will not run when the OFF TIMER is set to ON If an input signal or picture mode is no longer valid it will show its text in red Highlight the red text and press SET to ...

Страница 46: ...or management features and the user color controls allow a unique level of precision to be achieved The white point is adjusted using a CIE x y control and the grayscale response of the display is calculated and managed by the monitor itself The SVE includes Uniformity Correction where different levels of compensation can be selected to enable a trade off between the most uniform brightness and co...

Страница 47: ...smart phone and other digital cameras Recommended setting for general color management AdobeRGB Wider color gamut setting used in high end graphics applications such as professional digital still cameras and printing eciRGB_v2 Color setting recommended by Europe printing group ECI The European Color Initiative DCI P3 Color setting for digital cinema Rec 709 Color setting for High definition televi...

Страница 48: ...4 PQ luminance range A larger value will improve white saturation but the picture become darker When Auto is selected Luminance is used as the peak luminance setting DICOM DICOM GSDF Grayscale Standard Display Function is typically used for medical imaging Programmable A programmable gamma curve can be loaded using optional NEC software Custom CUSTOM VALUE The gamma value is selected from a range ...

Страница 49: ...or This sensor connects directly to the USB Service 2A port on the monitor The monitor automatically takes screen measurements directly from the color sensor See Appendix A for purchase and availability information Or A near range colorimeter with a measurement readout display in CIE Y x y format with Y in units of cd m2 Measurements are taken manually and each reading must be entered into the mon...

Страница 50: ...via the OSD using the remote control Y is in units of cd m2 Depending on the monitor usage and other factors performing a Self Calibration at least once per year is recommended Reset calibration This deletes the color measurement data created by the Self Calibration function and returns to the original factory internal reference color measurement data All Picture Modes will automatically be update...

Страница 51: ...r that will be used as the Target or source of the copy operation A This function will measure the luminance and white point of the target monitor A and set these values to the current Picture Mode of the destination monitor B You can also fine tune the measurement result while checking the screen color If you want to return to the measured value select re measurement The Self Calibration function...

Страница 52: ...GHT TRANSPORTATION CUSTOM 1 This function depends on which Option Board is installed in the monitor 2 This input is available when the optional Raspberry Pi Compute Module Interface Board and Raspberry Pi Compute Module are installed Picture Mode Types PICTURE MODE PURPOSE NATIVE Standard setting RETAIL Bright vivid colors ideal for advertising and branding CONFERENCING Lower color temperature and...

Страница 53: ...ngs can also be configured using the monitor s web controls The function names and location in the web controls are the same as the OSD menu See page 63 The menu options for Security and Lock Settings are in the PROTECT menu in both the OSD menu and web controls PASSWORD o o o o SECURE MODE START UP LOCK CONTROL LOCK CHANGE PASSWORD CURRENT PASSWORD o o o o NEW PASSWORD o o o o CONFIRM PASSWORD o ...

Страница 54: ...Enable password security PASSWORD o o o o SECURE MODE START UP LOCK CONTROL LOCK PROTECT POWER SAVE SETTINGS THERMAL MANAGEMENT SCREEN SAVER POWER ON DELAY SECURITY SETTINGS LOCK SETTINGS ALERT MAIL 1 Using the remote control navigate to PROTECT then to SECURITY SETTINGS 2 Enter the password in the PASSWORD field to access the SECURE MODE settings 3 Select the type of SECURE MODE you want to use S...

Страница 55: ...he buttons to change the setting to IR 3 Under MODE choose the lock mode you want to enable UNLOCK all buttons are unlocked ALL LOCK all buttons are locked CUSTOM LOCK all remote buttons are locked except for the following buttons that can be individually set as locked or unlocked POWER select UNLOCK to be able to use the button when the IR Remote is locked Select LOCK to lock the button VOLUME se...

Страница 56: ...ed Select LOCK to prevent volume adjustment When activating the volume lock the monitor volume will immediately change to the MIN VOL value MIN VOL and MAX VOL the v w keys are unlocked and the volume can only be adjusted within the MIN and MAX set The VOLUME must be set to UNLOCK for this setting to operate INPUT select UNLOCK to be able to change the inputs using the INPUT SET button 4 Select SE...

Страница 57: ...English 53 Chapter 6 Multi Monitor Setup This Chapter Includes Connecting Multiple Monitors on page 54 Video Out Connection on page 57 Setting the Remote Control ID Function on page 58 ...

Страница 58: ...ORS POSITION DisplayPort VERSION HDMI MODE VIDEO OUT SETTINGS and Input signal NOTE MONITOR ID in AUTO ID IP SETTING will be automatically executed This function is released if MOTION in SCREEN SAVER is activated If input is DisplayPort 4K 60Hz 10bit this function is disabled Example of installation via LAN H MONITORS 3 V MONITORS 3 Master monitor PICTURE ADVANCED TILE MATRIX allows one image to b...

Страница 59: ...cting 3 at POSITION After individually setting the 1x2 image Portrait configuration will be shown as below SYSTEM EXTERNAL CONTROL sets the monitor ID and group IP for the current monitor When the monitors LAN ports are chained together the ID and IP can be automatically assigned to all monitors SYSTEM CLONE SETTING copies some of the OSD menu categories to other monitors in the video wall when ch...

Страница 60: ...using the same monitor model for all monitors in the connected daisy chain MONITORS POSITION is different from ID Please refer to the figure 1 H MONITORS 3 V MONITORS 3 POSITION 4 5 6 ID 1 1 ID 6 4 ID 7 7 ID 2 2 ID 5 5 ID 8 8 ID 3 3 ID 4 6 ID 9 9 Figure 1 ...

Страница 61: ...ut HDCP Up to 9 monitors including this monitor When DUAL DAISY CHAIN MODE is set to ENABLE HDMI and DisplayPort can be output simultaneously However one input cannot be output to both HDMI and DisplayPort at the same time Example Even when DUAL DAISY CHAIN MODE is set to ENABLE DisplayPort1 cannot be output simultaneously from both HDMI out and DisplayPort out When DUAL DAISY CHAIN MODE is set to...

Страница 62: ...ontrol to Control all Monitors in Range 1 On the remote control press and hold down the REMOTE ID SET button while using the keypad to input the REMOTE CONTROL ID number 0 2 All monitors within range of the remote control will now respond to keypad press NOTE When the REMOTE ID is set to 0 pressing REMOTE ID SET will make all monitors within range of the remote signal show their Monitor ID on scre...

Страница 63: ...nds on page 68 Proof of Play on page 69 Connecting an external device There are two options to connect an external device to control the monitor RS 232C terminal Connecting an external device to the RS 232C terminal of the monitor with an RS 232C cable LAN port Connecting a network to the LAN port of the monitor with a LAN cable RJ45 category 5 or higher ...

Страница 64: ... power If you turn on the computer and monitor in reverse order the com port may not work To control the monitor via commands sent from a computer connected with an RS 232C cable please use the control command Instructions for the control command can be found in the External_Control pdf See page 83 RS 232C Cable Computer RS 232C NOTE If your computer is equipped only with a 25 pin serial port conn...

Страница 65: ...ng the Monitor via LAN Connecting to a Network Using a LAN cable allows you to specify the Network Settings and the Alert Mail Settings by using an HTTP server function To use a LAN connection you are required to assign an IP address The monitor will obtain an IP address automatically when connected to a DHCP network Example of LAN connection Server Hub NOTE Use a category 5 or higher LAN cable LA...

Страница 66: ... wait a moment and repeat If you still can t get a response turn the monitor off and then back on Preparation Before Use Operation with a browser that uses a proxy server may not be possible depending on the type of proxy server and the setting method Although the type of proxy server will be a factor it is possible that items that have been set will not be shown depending on the effectiveness of ...

Страница 67: ...Web controls Select one of the links on the left side of the monitor web controls to configure the settings available in the monitor s OSD Please see page 85 for the full list of OSD menu controls INPUT PICTURE AUDIO SCHEDULE SLOT PROTECT SYSTEM NETWORK NOTE The buttons in the monitor web controls function as follows APPLY Saves the settings CANCEL Returns to the previous settings NOTE CANCEL is d...

Страница 68: ...e network when MANUAL is selected for IP SETTING DEFAULT GATEWAY Set your default gateway for the monitor connected to the network when MANUAL is selected for IP SETTING NOTE Set as 0 0 0 0 to delete the setting DNS Set for IP ADDRESS setting of DNS server AUTO The DNS server connected to the monitor will automatically assign its IP address MANUAL Manually enter the IP address of the DNS server th...

Страница 69: ...e authentication of the email User Name This sets the user name for logging into the authentication server when authentication is required for the email transmission Up to 60 alphanumeric characters can be used Password This sets the password for logging into the authentication server when authentication is required for the email transmission Up to 60 alphanumeric characters can be used Test Mail ...

Страница 70: ... Error code Temperature Temperature abnormal 0xA0 0xA1 0xA2 Fan Cooling fan abnormal 0x80 0x81 Power Power abnormal 0x70 0x71 0x72 0x78 Inverter Backlight Inverter or backlight abnormal 0x90 0x91 No Signal No signal 0xB0 PROOF OF PLAY Lower the log storage 0xD0 System Error System error 0xE0 AMX Settings Click on AMX on the left hand column below HOME AMX BEACON To turn on or off for the detection...

Страница 71: ...and class2 command NOTIFY FUNCTION ENABLE Enable or disable a notification of the monitor network condition This function is only for class2 NOTIFY ADDRESS Set an IP ADDRESS to which the monitor network status will be sent This function is only for class2 PJLink PASSWORD Set a password for PJLink The password must be max 32 characters long Do not forget your password If you forget your password co...

Страница 72: ... the External_Control pdf See page 83 but also supports common ASCII control command which is used for controlling the NEC monitor or projector from a connected computer For further information please visit our website Parameter Input command Status command Input signal name Response Parameter Response Error status HDMI1 hdmi1 hdmi1 or hdmi error temp Temperature abnormal HDMI2 hdmi2 hdmi2 error f...

Страница 73: ...second g EXPANSION DATA 00h Normal Proof of Play event 01h Proof of Play event is last power on time 20h Contents Copy from USB 21h Contents Copy form network folder 30h Contents Copy Success 31h Contents Copy Error No media 32h Contents Copy Error Connect error 33h Contents Copy Error Out of disk space 34h Contents Copy Error Read Write error 40h Human detected Human sensor Status 41h Human detec...

Страница 74: ...English 70 Chapter 8 Troubleshooting This Chapter Includes Screen Image and Video Signal Issues on page 71 Hardware Issues on page 72 ...

Страница 75: ...ision intention of the HDCP community Digital Content Protection LLC Image persistence Please be aware that LCD Technology may experience a phenomenon known as image persistence Image persistence occurs when a residual or ghost image of a previous image remains visible on the screen Unlike CRT monitors the image persistence of monitors is not permanent but a single still image being shown for a lo...

Страница 76: ... in contrast Blacks are dark gray and whites are dull change the VIDEO RANGE to LIMITED Dulling blacks and whites can occur when the VIDEO RANGE is set to FULL while the source video signal s color levels are RGB Limited RGB 16 235 which effectively appears to prevent the monitor from obtaining its full brightness range and the image appears to be lacking in contrast Either light vertical or horiz...

Страница 77: ...ction to OFF The monitor may go into standby mode when a connected HDMI CEC supported device goes into standby Please check POWER in the SCHEDULE INFORMATION Power Indicator Patterns LED on the monitor is not lit no blue or red color can be seen see page 33 Make sure the power cord is properly connected to the monitor and the wall and make sure the monitor s main power switch is ON Make certain th...

Страница 78: ...English 74 Chapter 9 Specifications This Chapter Includes Compatible signal list on page 75 P435 on page 76 P495 on page 77 P555 on page 78 MA431 on page 79 MA491 on page 80 MA551 on page 81 ...

Страница 79: ...es 3 Compressed image 4096 x 2160 54 0 kHz 24 Hz Yes Yes No Compressed image 4096 x 2160 56 3 kHz 25 Hz No Yes No Compressed image 4096 x 2160 65 7 kHz 30 Hz No No Yes Compressed image 4096 x 2160 67 5 kHz 30 Hz No Yes No Compressed image 4096 x 2160 112 5 kHz 50 Hz No Yes No Compressed image 4096 x 2160 133 3 kHz 60 Hz No No Yes Compressed image 4096 x 2160 135 0 kHz 60 Hz No Yes No Compressed im...

Страница 80: ...In LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 2 9 1 2 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 90 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensation...

Страница 81: ...LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 3 2 1 3 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 105 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensation 0...

Страница 82: ...n LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 3 3 1 4 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 110 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensation...

Страница 83: ... In LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 2 6 1 1 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 70 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensatio...

Страница 84: ... LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 2 7 1 1 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 85 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensation 0...

Страница 85: ...In LAN Remote IN 9 Pin D sub RJ 45 10 BASE T 100 BASE TX x 2 Stereo Mini Jack 3 5 mm Ø USB USB A USB 2 0 Downstream port USB B USB 2 0 Downstream port SERVICE Power supply port 5 V 2 A max Firmware update port Power Supply 2 8 1 2 A AC 100 240 V 50 60 Hz Power Consumption Normal operation Approx 90 W Operational Environment Temperature 3 Humidity Altitude 0 40 C 32 104 F 20 80 without condensation...

Страница 86: ...ries The terms HDMI and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator Inc in the United States and other countries Trademark PJLink is a trademark applied for trademark rights in Japan the United States of America and other countries and areas Blu ray is a trademark of Blu ray Disc Association CRESTRON and CRESTR...

Страница 87: ...psulates this communications protocol into a Python library for rapid development https github com NECDisplaySolutions necpdsdk Projector Monitor Common ASCII Control Command Reference Manual PDF document This document defines the communications protocol for externally controlling the basic functions of the monitor via LAN using a simple English like syntax It is suitable for easy integration into...

Страница 88: ...tallations such as a video wall to achieve the best possible brightness and color matching between screens and configuring settings applicable to the video wall The software available for Microsoft Windows and macOS is available for purchase and may require the use of a supported external color sensor Please contact an authorized NEC dealer or see the NEC Display Solutions website in your region f...

Страница 89: ...D Controls List This Chapter Includes INPUT on page 86 PICTURE on page 89 AUDIO on page 95 SCHEDULE on page 96 SLOT on page 97 NETWORK on page 99 PROTECT on page 100 SYSTEM on page 102 Default values can be provided on request ...

Страница 90: ...ode after the period of time set for POWER SAVE has passed FIRST DETECT The monitor does not search for a video signal on the other input connections while the current input has a video signal If the current input connection does not have video signal present the monitor will search for video signal on the other video input connections If a video signal is found the monitor will switch from the cu...

Страница 91: ...TURE MOTION in SCREEN SAVER STILL POINT ZOOM IMAGE FLIP QUICK INPUT CHANGE DUAL DAISY CHAIN MODE AUDIO INPUT ROTATE TILE COMP TILE CUT and DP to HDMI CONVERT H MONITORS and V MONITORS in TILE MATRIX is up to 2 HDCP VERSION Depending on the selection in the DisplayPort VERSION set items as below 1 1a HDCP 1 3 1 2 HDCP 1 3 HDCP 2 2 1 4 HDCP 1 3 HDCP 2 2 NOTE When DisplayPort VERSION is set 1 1a this...

Страница 92: ...Not all manufacturers provide the same level of CEC integration and control or they may only provide support for their products NOTE When MODE1 or MODE2 is selected POINT ZOOM is deactivated POWER CONTROL LINK The HDMI CEC compatible device goes into standby at the same time as the monitor when the STANDBY button is pressed on the remote control or when the button is pressed on the monitor NOTE Th...

Страница 93: ...r customize settings to viewer preference See page 48 BACKLIGHT Adjusts the overall image and background brightness Press or to adjust NOTE ON is selected in AMBIENT LIGHT SENSING at ADVANCED this function cannot be changed VIDEO BLACK LEVEL Adjusts the black luminance When the setting is too low to show the OSD characters are changed to green GAMMA NATIVE Gamma correction is handled by the LCD pa...

Страница 94: ...ficiencies and is useful for evaluating how people who have such deficiencies will perceive colors This preview is available in types P Protanopia D Deuteranopia T Tritanopia Grayscale can be used for evaluating contrast legibility NOTE Depending on the vision of the user including those with color vision deficiency there will be a variation in how the screen s color is seen and experienced A simu...

Страница 95: ...ion when using a USB color sensor See page 46 ADVANCED UHD UPSCALING Achieves high definition effect SHARPNESS Adjusts the crispness of the image Press or button to adjust ASPECT Select the aspect ratio of the screen image NOTE When starting tile matrix in multi monitor installations if the ASPECT is ZOOM it will be changed to FULL before tile matrix starts After tile matrix is complete the aspect...

Страница 96: ...eter setting AMBIENT LIGHT SENSING in OSD select ON and set ILLUMINANCE and BACKLIGHT IN BRIGHT Setting to use in a bright room ILLUMINANCE The illuminance level in a bright room BACKLIGHT The maximum level of backlight in a bright room IN DARK Setting to use in a dim room ILLUMINANCE The illuminance level in a dim room BACKLIGHT The minimum level of backlight in a dim room STATUS Shows the curren...

Страница 97: ...are not available when TILE MATRIX is active MULTI PICTURE MODE STILL and POINT ZOOM remote control buttons The tile matrix automatically deactivates when enabling any of the following functions Selecting an IMAGE FLIP option in the IMAGE FLIP menu except for NONE or activating MOTION in the SCREEN SAVER menu If ZOOM is the selected aspect setting they function as FULL aspect when the tile matrix ...

Страница 98: ... input to each picture 2PIP A B 2PBP B A 4PBP D A C B A PICTURE 1 B PICTURE 2 C PICTURE 3 D PICTURE 4 NOTE This function is released when the following functions are active MOTION in SCREEN SAVER IMAGE FLIP except for NONE TILE MATRIX QUICK INPUT CHANGE DUAL DAISY CHAIN MODE or if input is set to DisplayPort1 then DisplayPort VERSION is set to 1 4 STILL or POINT ZOOM functions will not work when t...

Страница 99: ...ry settings except for PICTURE MODE and SPECTRAVIEW ENGINE 1 This function is only available when Raspberry Pi Compute Module Interface Board and Raspberry Pi Compute Module are installed See page 83 2 This function depends on which Option Board you are using This function is only available when Option Board is installed 3 This function is available only when connecting the optional sensor unit AU...

Страница 100: ...depends on which Option Board you are using This function is only available when Option Board is installed SCHEDULE SCHEDULE MENU SCHEDULE SETTINGS Creates a working schedule for the monitor see page 41 Press the buttons to navigate and change the schedule settings Press the SET POINT ZOOM button on the remote control or Input change buttons on the monitor to select settings SETTINGS Highlight the...

Страница 101: ...f the status is not Connected then a device is not installed Power Status 3 Shows the operating status of the installed Option Board Module 3 Shows information about the installed Option Board POWER SETTING AUTO POWER UP The installed Option Board will be turned on automatically when the monitor power is turned on AUTO SHUTDOWN 4 The installed Option Board is turned off when the monitor switches i...

Страница 102: ...sage cannot be changed This function is available when POWER SUPPLY is OFF ADVANCED SETTING SHUTDOWN SIGNAL Enables or disables the use of GPIO 23 to signal that power to the Compute Module will be shutting down IR SIGNAL Enables or disables the forwarding of IR remote control signals MONITOR CONTROL Enables or disables the internal serial connection between the monitor and the Compute Module WDT ...

Страница 103: ...itor NOTE Enter 0 0 0 0 to delete the setting DNS SECONDARY Enter the secondary DNS server settings of the network connected to the monitor NOTE Enter 0 0 0 0 to delete the setting MAC ADDRESS Shows the monitor s MAC ADDRESS EXECUTE Executes the network information settings NETWORK SECURITY Individually enable or disable the networking component for monitor functions When performing the revision u...

Страница 104: ... for input signal before going into power save mode POWER SAVE MESSAGE Shows a message as the monitor is entering low power mode QUICK START When ENABLE is selected the monitor will quickly return to the ON state when a signal is detected Enabling this option increases standby power consumption THERMAL MANAGEMENT FAN CONTROL When AUTO is selected the fans will only turn on when the internal temper...

Страница 105: ...ount of time that passes between when the POWER ON button is pressed and when the power actually turns on is 95 seconds This allows the 19 monitors in the multi monitor installation to turn on with 5 second intervals between each power on NOTE If the DELAY TIME is set to 0 seconds there will be no extended delay for LINK TO ID The delay time must be 1 second or higher to delay power on SECURITY SE...

Страница 106: ...nable the DAYLIGHT SAVING function to have the clock automatically adjust to the current time If the INTERNET TIME SERVER is set to ON this function is disabled CURRENT DATE TIME Shows the current date and time This data does not reflect changes to the Date and Time settings until SET is pressed on the remote control UPDATE Sets the date and time When INTERNET TIME SERVER is set to ON updates the ...

Страница 107: ...til it reaches 100 For example if there are 20 monitors in the LAN chain the BASE NUMBER must be 80 or lower When running AUTO IP This is the fourth octet in the IP address Octets one to three are set at BASE ADDRESS The BASE NUMBER is automatically assigned to the master monitor and counts up by 1 until the end of the LAN chain If the master monitor is connected to a network make sure there are n...

Страница 108: ... not to automatically show information about the monitor when it powers on changes input or the current input signal changes The information includes the current input audio source aspect ratio resolution and refresh rate The monitor s ID and IP address are also shown unless their setting is OFF Note that the information OSD is also displayed when pressing the DISPLAY button on the remote control ...

Страница 109: ...ain unit return from power save change the MUTE SETTING change the AUDIO MODE when the volume is changed with the remote control or the main unit key or when the video signal resolution scanning frequency is changed USB PC SOURCE Select which device you want to use to control the monitor and a device connected to USB A AUTO Automatically selects the PC SOURCE type EXTERNAL PC Select this option to...

Страница 110: ...EC DISPLAY SOLUTIONS is strongly committed to environmental protection and sees recycling as one of the company s top priorities in trying to minimize the burden placed on the environment We are engaged in developing environmentally friendly products and always strive to help define and comply with the latest independent standards from agencies such as ISO International Organization for Standardiz...

Страница 111: ...ng an Option Board USB POWER is set to ON CEC is set to MODE1 or MODE2 DisplayPort VERSION is set to 1 2 MST or 1 4 MST SLOT POWER is set to ON QUICK START is set to ENABLE Power consumption Glowing amber 2 0 W or less Time for power management function 30 sec Default setting Power consumption Blinking amber 0 5 W or less Time for power management function 4 min Default setting Except for a condit...

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