2
3
If the computer does not start up
If the system does not start up, you can recover the system by starting it from the
"recovery drive". For creation of "recovery drive", please refer to "Creating a recovery
drive (Windows 8.1)" (p.26).
1
Connect the "recovery drive" you have created to the USB port of the
computer.
2
Turn on the power and immediately press <F12> several times.
The [Startup Device Menu] is displayed.
3
Select the startup device from the [Startup Device Menu], using <
> or <
>
key, and press <Enter>.
4
When [Choose your keyboard layout] is displayed, select [US].
5
When [Choose an option] is displayed, select [Troubleshooting].
Message [Troubleshooting] appears.
6
Select a recovery method.
<For refreshing>
Select [Refresh your PC].
<For reset>
Select [Reset your PC].
Follow the steps on the screen for the procedure.
When you have refreshed your computer, reinstall the deleted applications. Now, the
system has been recovered.
If you have reset the computer, proceed to "Windows Setup" (p.24).
Computer recovery is performed.
There are two recovery options: "Recovery from hard disk" and "Recovery from DVD".
1
Turn the power on and immediately press <F2> key several times.
The BIOS setup utility will then be started.
2
When the BIOS setup utility is displayed, press the <F9> key.
3
Confirm that [Yes] is selected and then press <Enter>.
4
Press the <F10> key.
5
Confirm that [Yes] is selected and then press <Enter>.
6
When the system is restarted, repeatedly click <F11> until message
[Windows is loading files...] appears.
7
When the [Windows Recovery] screen is displayed, select [Start to restore
your computer] and press <Enter>.
8
If a recovery caution message appears again, read the message carefully
and select [Next].
Follow the steps on the screen for the procedure.
Next, continue to "Windows Setup" (p.24).
The [Enter the recovery key to return to the enabled state] screen may appear. If this
happens, enter the recovery key and proceed to the next step.
If you do not have the recovery key, you can obtain it by following one of the procedures
described below.
• Access the URL that is shown under the input field.
• Abort the recovery. To do so, tap [Skip this drive] and [Proceed] in sequence. Then,
display the Charm bar on the desktop, and tap [Setting]
[Control Panel]
[System and Security]
[Back up your recovery key] of [BitLocker Drive
Encryption] in this sequence.
Computer recovery (Windows 7)
Be sure to start operations with the computer's power turned OFF.
Hard Disk Recovery
If Windows 7 has started after Steps 1 to 5, repeat Steps 1 to 5 again.
If you do not press the <F11> key at the right time, recovery will not start. If the normal
Windows Desktop screen is shown instead of the recovery screen, turn the power OFF,
start from step 1 and press <F11> in a different timing.