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Problem Solving

Problem Solving

Static Precautions

Troubleshooting Checklists

Diagnostic Testing

Specific Problems and Corrective Actions

Problems with the Network

Plug and Play Installation Tips

BIOS User’s Information

How to Identify BIOS and BMC Revision Levels

How to Identify System Event Log Data

Содержание EXPRESS5800/120Ed

Страница 1: ... U s e r s G u i d e EXPRESS5800 120Ed ...

Страница 2: ...xxx ...

Страница 3: ... U s e r s G u i d e EXPRESS5800 120Ed ...

Страница 4: ...y the customer and is not warranted by NEC Computers Inc To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior written approval of NEC Computers Inc is prohibited Trademarks MS DOS is a registered trademark of Microsoft Corporation Novell and NetWare are reg...

Страница 5: ...SI Controller 1 10 Video Controller 1 10 Peripheral Controller 1 10 Serial Ports 1 10 Parallel Port 1 10 External Device Connectors 1 10 System Board Management Controller BMC 1 11 ACPI 1 12 AC Link Mode 1 12 Remote Power On Wake ON LAN Function 1 13 System Security 1 13 Security with Mechanical Locks and Monitoring 1 13 Software Locks via the System Setup Utility 1 13 Setting Up the System 2 1 Ov...

Страница 6: ...ubmenu 3 12 Wake On Events Submenu 3 12 Console Redirection Submenu 3 13 Boot Menu 3 13 Boot Device Priority Menu 3 13 Exit Menu 3 14 Exit Menu 3 14 Adaptec SCSI Utility 3 15 Running the SCSI Utility 3 15 Adaptec SCSI Utility Configuration Settings 3 16 Exiting Adaptec SCSI Utility 3 17 Configuring the RAID Controller 3 18 Configuring System Board Jumpers 3 19 Before You Begin 3 19 Moving System B...

Страница 7: ...6 Preparing the System for Diagnostic Testing 5 6 Monitoring POST 5 7 Verifying Proper Operation of Key System Indicators 5 8 Confirming Loading of the Operating System 5 8 Specific Problems and Corrective Actions 5 9 Power LED Does Not Light 5 9 Incorrect or No Beep Code 5 10 No Characters Appear on Screen 5 10 Characters are Distorted or Incorrect 5 11 System Cooling Fans Do Not Rotate 5 11 Disk...

Страница 8: ...vi Contents Standard Configuration A 3 RAID Configuration A 5 Glossary Equipment Log Index ...

Страница 9: ...e system and provides instructions for running the BIOS Setup Utility and the Adaptec Configuration Utility which is used to configure SCSI devices in your system This chapter also provides information on system board jumper settings Chapter 4 Upgrades and Options provides you with instructions for upgrading your system with an additional processor optional memory options cards and peripheral devi...

Страница 10: ...loss of life CAUTION Cautions indicate situations that can damage the system hardware or software Note Notes give important information about the material being described Names of keyboard keys are printed as they appear on the keyboard For example Ctrl Alt or Enter Text or keystrokes that you enter appear as boldface type For example type abc123 and press ENTER File names are printed in uppercase...

Страница 11: ...and released Getting Started Sheet The Getting Started Sheet provides several easy to follow steps to become familiar with your server documentation and to complete your installation successfully Network Operating System Configuration Guide This guide contains supplemental instructions needed to install and configure your server Windows 2000 Windows NT 4 0 Novell NetWar e v5 0 Santa Cruz Operation...

Страница 12: ...ing the procedures in this manual make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage In the U S A and Canada the power cord must be a UL listed detachable power cord in Canada CSA certified type ST or SJT 16 AWG 3 conductor provided with a molde...

Страница 13: ...the external ports Remote Earths To prevent electrical shock connect all local individual office computers and computer support equipment to the same electrical circuit of the building wiring If you are unsure check the building wiring to avoid remote earth conditions Earth Bonding For safe operation only connect the equipment to a building supply that is in accordance with current wiring regulati...

Страница 14: ...system warm or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

Страница 15: ...1 System Overview Overview System Chassis Power Supply Peripheral Bays System Board Features AC Link Mode Remote Power On Wake ON LAN Function System Security ...

Страница 16: ...ment for many server market applications These range from large corporations supporting remote offices to small companies looking to obtain basic connectivity capability such as file and print services e mail web access web site server etc This server is conveniently housed and available as a tower based system or as a rack mount system fits into a standard EIA 19 inch rack assembly as shown in Fi...

Страница 17: ...Array SVGA controller with 4 MB of video memory Adaptec AIC7899 SCSI controller providing Wide Ultra2 and Ultra 160 M SCSI interfaces Integrated onboard Network Interface Controller NIC an Intel 82559 PCI LAN controller for 10 or 100 Mbps Fast Ethernet networks with an RJ 45 Ethernet connector Single Channel enhanced IDE controller Three 5 inch removable media expansion bays with a CD ROM drive in...

Страница 18: ...y to expand fabricated metal structure The major system components are shown in the following illustrations A B C D E F G A CD ROM Drive B 5 inch device bay C 3 5 inch Floppy Disk Drive D Fan E System Board F Hard Disk Drive Bay G System Power Supply Figure 1 3 System Chassis ...

Страница 19: ...al Bays The system supports a variety of standard PC AT compatible peripheral devices The chassis includes these peripheral bays A 3 5 inch front panel bay for mounting the standard 3 5 diskette drive supports 720 KB and 1 44 MB diskette media Three 5 25 inch removable media front panel bays for mounting half height 5 25 inch peripheral devices standard CD ROM drive and optional tape drives etc Fi...

Страница 20: ...boards 2 L Secondary processor connector C 32 bit 33MHz PCI slot for add in boards 1 M Auxiliary power connector D Primary processor connector N Memory DIMM connectors E LAN RJ 45 network controller connector O IDE interface connector F SVGA monitor port connector P Lithium backup battery G Parallel port connector Below Mouse PS 2 compatible connector and Keyboard PS 2 compatible connector Q Diske...

Страница 21: ... plus ECC Your system may include from 64 MB to 4 GB of memory using up to four DIMMs System memory begins at address 0 and is continuous flat addressing up to the maximum amount of DRAM installed exception system memory is noncontiguous in the ranges defined as memory holes using configuration registers The system supports both base conventional and extended memory Real Time Clock Calendar The re...

Страница 22: ...o 66 MHz PCI connector slots that accommodate 64 bit PCI cards and four 33 MHz PCI connector slot that accommodate 32 bit PCI cards PCI features Bus speed up to 66 MHz PCI 2 and PCI 3 64 bit memory addressing PCI 2 and PCI 3 32 bit memory addressing PCI 1 PCI 4 PCI 5 and PCI 6 5 V 3 3 V signaling environment Burst transfers up to a peak of 264 MB s 64 bit 66 MHz PCI 8 16 32 or 64 bit data transfer...

Страница 23: ...ntroller As a PCI bus master the controller can burst data at up to 132 MB sec The controller contains two receive and transmit FIFO buffers that prevent data overruns or underruns while waiting for access to the PCI bus The controller has the following 32 bit PCI bus master interface direct drive of bus compatible with PCI Bus Specification Revision 2 1 Chained memory structure with improved dyna...

Страница 24: ... interlaced frequency of 100 Hz Peripheral Controller The advanced integrated peripheral controller supports two serial ports two universal serial ports one parallel port diskette drive PS 2 compatible keyboard and mouse and integrated Real Time Clock RTC The system provides the connector interface for each port Serial Ports Both serial ports are relocatable Each serial port can be set to one of f...

Страница 25: ...rence in the nonvolatile System Event Log SEL The events being monitored include overtemperature and overvoltage conditions fan failure or chassis intrusion To enable accurate monitoring the BMC maintains the nonvolatile Sensor Data Record SDR from which sensor information can be retrieved The BMC provides an ISA host interface to SDR sensor information so that software running on the server can p...

Страница 26: ...e AC power is disconnected is the system completely off The sleep states are defined as follows s0 Normal running state s1 Processor sleep state No context will be lost in this state and the processor caches will maintain coherency s4 Hibernate or Save to Disk The memory and machine state are saved to disk Pressing the power button or other wakeup event restores the system state from the disk and ...

Страница 27: ...stem includes a fully lockable side panel Software Locks via the System Setup Utility The BIOS Setup Utility provides a number of security features to prevent unauthorized or accidental access to the system Once the security measures are enabled access to the system is allowed only after the user enters the correct password s For example Enable the keyboard lockout timer so that the server require...

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Страница 29: ...2 Setting Up the System Overview Selecting a Site Unpacking the System Rack Mount Subsystem Assembly Getting Familiar with the System Making Connections Connecting the Power Cord Powering On Your System ...

Страница 30: ...NING Be sure the power service connection is through a properly grounded outlet CAUTION When two power supplies are installed in the system the power plug from each of the power supplies must be plugged into the same common ground power outlets Clean dust free and well ventilated Front and rear ventilating openings kept free of obstructions Away from sources of heat vibration or physical shock Iso...

Страница 31: ...e packing materials If the contents appear damaged when you unpack the boxes file a damage claim with the carrier immediately Rack Mount Subsystem Assembly This section provides the instructions for assembling the rack mount server unit into a standard EIA 19 inch rack cabinet Select an appropriate location in your rack cabinet for the rack mount server unit To improve rack stability mount heavier...

Страница 32: ...ve any screws securing the front mounting bracket A to the rear mounting bracket B Perform this step on the right rail assembly 2 Select an appropriate location in the rack cabinet for the rack mount server To improve rack stability mount heavier items towards the bottom of the rack cabinet Note When planning the server configuration for the rack cabinet you should consider the length of the cable...

Страница 33: ...upplied Do not use washers 4 Attach the left front and rear mounting brackets to each other using three of the Phillips head screws supplied See Figure 2 3 Figure 2 3 Securing the Front and Rear Mounting Brackets 5 Attach the right front and rear mounting brackets to each other using three of the Phillips head screws supplied 6 Securely tighten the all Phillips screws installed in steps 1 through ...

Страница 34: ...help you lift or move the system WARNING Ensure that the location of the rack mount server unit does not create an unstable condition when installed in the rack cabinet 1 Lift the rack mount server unit Figure 2 4 C onto the two support brackets and slide it toward the rear of the rack cabinet WARNING It is strongly recommended that two people are present when lifting and assembling the rack mount...

Страница 35: ...p the System 2 7 A Rear vertical mounting rail B Front vertical mounting rail C Rack mount server unit D Four plastic washers E Four screws Figure 2 4 Installing the Rack Mount Server Unit into the Rack Cabinet ...

Страница 36: ...witch again switches back to the original state This feature requires the Windows 2000 Operating System D POWER switch Press this switch to turn on off the server Pressing the switch once lights the POWER SLEEP lamp to indicate that the server is on Pressing the switch again turns off the server To forcibly shut down the server press the switch for 4 seconds or more E Stabilizers 4 Fix the server ...

Страница 37: ...nnector Green F Printer port Parallel port 25 pin connector Burgundy G Keyboard connector PS 2 compatible 6 pin mini DIN connector Purple H SVGA monitor connector SVGA monitor 15 pin connector Blue I LAN connector RJ 45 Ethernet connector J AC input power connector Supplies ac power to the power supply K Power supply 300watt auto sensing power supply L 32 bit 33MHz PCI slot Single 32 bit 33MHz PCI...

Страница 38: ...fer to Chapter 3 Configuring Your System of this User s Guide Refer to Figure 2 7 and connect your keyboard monitor and mouse Connect any external peripheral devices such as a printer or modem by following the instructions included with these devices CAUTION Damage to the system may result if the keyboard mouse cable is inserted or removed when power is applied to the system Inserting a telephone ...

Страница 39: ...stem The power cord connector that plugs into the wall outlet must be terminated in a grounding type male plug designed for use in your region It must have certification marks showing certification by an agency acceptable in your region The power cord connector that plugs into the system must be an IEC type CEE 22 female connector The power cord must be less than 1 8 meters 6 0 feet long When conn...

Страница 40: ... you may experience a 1 5 second delay from the time you press the push button power on off switch on the front panel and your system powering down This is normal system operation and is required by the server management logic After a few seconds your system begins the internal Power On Self Tests POST POST automatically checks the system board CPU module memory keyboard and most installed periphe...

Страница 41: ...3 Configuring Your System Configuring Your System BIOS Setup Utility Adaptec SCSI Utility Configuring the RAID Controller Configuring System Board Jumpers ...

Страница 42: ... your system or to perform a SCSI disk format or verify disk operation on the SCSI disk drives The Adaptec Configuration Utility is also used to configure any SCSI removable media devices installed in your system If your system has been factory configured the BIOS Setup or Adaptec Configuration Utility do not need to be run unless you want to change the password or security features add certain ty...

Страница 43: ... Advanced Use this menu for setting the Advanced Features available on your system Security Use this menu to set User and Supervisor Passwords and the Backup and Virus Check reminders System Hardware Use this menu for configuring unique Server features Boot Use this menu to configure Boot Device priority Exit Exits the current menu Use the arrow keys to select a menu or an item on a displayed menu...

Страница 44: ...ndow PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Save configuration values and exit ENTER Execute command or Select submenu BIOS Setup Configuration Settings The BIOS Setup Configurations tables show the default settings for the BIOS ...

Страница 45: ... the total capacity of the extended memory Language English US French German Spanish Italian Selects which language BIOS displays Note This feature immediately changes to the language BIOS selected BIOS Version Display Only Indicates the version of the system BIOS System Time HH MM SS Sets the system time hour minutes seconds on 24 hour clock System Date MM DD YYYY Sets the system date month day y...

Страница 46: ... CPU Reconfiguration Submenu Peripheral Configuration Refer to Peripheral Reconfiguration Submenu Monitoring Configuration Refer to Monitoring Configuration Submenu It sets POST Monitoring and Boot Monitoring PCI Device Refer to PCI Device Submenu Option ROM Refer to Option ROM Submenu It Disables Enables the Option ROM BIOS on the PCI Bus Numlock Refer to Numlock Submenu It selects Keyboard Optio...

Страница 47: ...pport Disabled Enabled Disables or enables RomPilot support The Boot time diagnostic screen is enabled if RomPilot is enabled See Appendix B for more details Post Error Pause Disabled Enabled Disables or enables a pause during system bootup if an error occurs If Enabled and an error occurs the bootup sequence pauses and offers the choice of entering BIOS Setup or resuming the boot sequence If Disa...

Страница 48: ... IRQ3 3E8 IRQ4 2E8 IRQ3 2E8 IRQ4 Auto Disables serial port 1 or selects the base address and interrupt IRQ for serial port 1 Serial Port 2 COM 2 Disabled 3F8 IRQ3 3F8 IRQ4 2F8 IRQ3 2F8 IRQ4 3E8 IRQ3 3E8 IRQ4 2E8 IRQ3 2E8 IRQ4 Auto Disables serial port 2 or selects the base address and interrupt IRQ for serial port 2 Parallel Port Disabled 378 IRQ5 378 IRQ7 278 IRQ5 278 IRQ7 3BC IRQ5 3BC IRQ7 Auto ...

Страница 49: ...ed Enabled Disables or enables on board USB controller Monitoring Configuration Submenu Feature Choices or Display Only Description Your Setting POST Monitoring Disabled OptROM END POST END Selects the point where the POST monitoring checkpoint is Boot Monitoring Disabled Enabled Disable or enable the boot monitoring feature PCI Device Submenu Feature Choices or Display Only Description Your Setti...

Страница 50: ...isabled Initializes Device Expansion ROM PCI Slot 4 Enabled Disabled Initializes Device Expansion ROM PCI Slot 5 Enabled Disabled Initializes Device Expansion ROM PCI Slot 6 Enabled Disabled Initializes Device Expansion ROM Numlock Submenu Feature Choices or Display Only Description Your Setting Numlock Auto On OFF Selects the power on state for Numlock Key Click Disabled Enabled Disables or enabl...

Страница 51: ...ssed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or by clearing password jumper on system board refer to System Board Jumpers in this chapter Set User Password Press ENTER When the Enter key is pressed the user is prompted for a password press ESC key to abort Once set this can be disabled by setting it to a null string or...

Страница 52: ...play System Event Log Not Cleared Console Redirection Additional setup menu to configure console The Boot Time diagnostic screen is enabled if redirection is enabled Thermal Sensor Submenu Feature Choices or Display Only Description Your Setting Thermal Sensor Enabled Disabled When enabled determines if the BIOS will disable boot if temperature is not within a safe range Upper Limit 50 Sets the up...

Страница 53: ... flow control Console Connection Direct Via Modem Indicate whether the console is connected directly to the system or a modem is used to connect Boot Menu Use the up or down arrow keys to select a device then press the or keys to move the device higher or lower in the boot priority list Boot Device Priority Menu Boot Priority Device Description Your Setting 1 Diskette Drive Attempts to boot from a...

Страница 54: ...ou must select one of the items from the menu or menu bar to exit Exit Menu Choices Description Save Changes and Exit Exits System Setup after saving all changes to CMOS Exit Without Saving Changes Exits System Setup without saving setup data to CMOS Get Default Value Loads default values for all Setup items Load Previous Values Loads previous values of all Setup items Save Changes Writes all Setu...

Страница 55: ...ty starts When the Adaptec SCSI Utility detects more than one AIC 78xx host adapter it displays a selection menu listing the bus and device number of each adapter When the selection menu appears select the channel you wish to configure as follows Bus Device Channel Selected SCSI Adapter 01 04 A AIC7899 01 04 B AIC7899 Internal SCSI connector 5 Once you select the adapter the following screen is di...

Страница 56: ...make to these settings Table 3 1 Adaptec SCSI Utility Setup Configurations OPTION RECOMMENDED SETTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press ENTER for menu Boot Channel A First Boot SCSI ID 0 Boot LUN Number 0 SCSI Device Configuration Pr...

Страница 57: ...st Adapter BIOS Configuration Utility Reserves BIOS Space Enabled 1 Domain Validation Enabled Support Removable Disks Under BIOS as Fixed Disks Disabled 1 2 BIOS Support for Int13 Extensions Enabled 1 1 No effect if BIOS is disabled 2 Do not remove media from a removable media drive if it is under BIOS control Exiting Adaptec SCSI Utility To exit the Adaptec SCSI Utility press ESC until a message ...

Страница 58: ...o achieve automatic non stop service with a high degree of fault tolerance If you want to change the RAID level or add additional hard disks to the array use the RAID configuration utility The RAID configuration utility is included with the RAID controller If you are adding the RAID controller to an existing system the RAID configuration utility allows you to configure your disk array before reins...

Страница 59: ... ESD workstation Otherwise wear an antistatic wrist strap attached to chassis ground The system board jumpers enable you to set specific operating parameters for your system A jumper is a small plastic encased conductor shorting plug that slips over two jumper pins Figure 3 1 shows the location of the system board jumpers Table 3 3 lists the system board jumpers and their factory default settings ...

Страница 60: ...g the AC power cords from the back of the chassis Failure to disconnect power before moving the jumpers can result in personal injury and equipment damage Observe static precautions Use an antistatic wrist strap To configure the system board options 1 Power off the system and remove the left panel as described in Chapter 4 of this guide 2 Check to ensure the system power cord is removed from the b...

Страница 61: ...le of the jumper block Refer to Figure 3 1 and Table 3 3 to find the location of this jumper 5 Connect the power cord power on the system and while waiting for POST to complete press the F2 key to enter BIOS setup This automatically clears all passwords provided you exit and save the BIOS setup 6 Power off the system and remove the power cord 7 Remove the Password Disable jumper from pins 3 4 and ...

Страница 62: ...nstall the spare jumper on position 1 2 CMOS Clear of the jumper block Refer to Figure 3 1 and table 3 3 to find the location of this jumper 5 Connect the power cord power on the system and after POST completes power down the system and unplug the power cord 6 Remove the jumper from pins 1 2 and store the jumper on pins 11 12 7 Replace the left side panel connect the power cord and power on the sy...

Страница 63: ... Preparing Your System for Upgrade Equipment Log Removing the Side Panels Installing Side Panels Modifying the System Board Option Boards Installing a RAID Controller Board Hard Disk Drives Front Panel Removing EMI Shields and Filler Panels Removable Media Devices ...

Страница 64: ...r on off switch on the front panel and your system powering down This is normal system operation and is required by the server management logic CAUTION Operating your system with the side panels removed can damage your system components For proper cooling and airflow always replace the side panels before powering on your system Note Your system error log will be lost if your system ac power source...

Страница 65: ...viewed from the front The side panel on the right side of the system as viewed from the front only has to be removed when adding 5 25 inch removable media devices to the system CAUTION For proper cooling and airflow do not operate the system with the side panels removed Always replace the panels before powering on the system WARNING If you are removing the side panel after the system is set up you...

Страница 66: ...s 2 Make sure all option boards are firmly seated in their respective slots and that all interior cables are properly connected 3 Insert the metal tabs on the top and bottom of the side panel into their slots on the chassis Slide the side panel forward as far as it will go 4 Replace the three side panel retaining screws Note If your system is already set up plug the system back in reconnect the pe...

Страница 67: ... ground Replacing the Real time Clock Battery You may need to replace the real time clock battery because of its life span The battery Vendor Part CR2032 is a commodity part available through many vendors Notice the plus sign on the battery This sign will assist you in correctly positioning the battery on the system board CAUTION Danger of explosion if battery is incorrectly replaced Replace only ...

Страница 68: ...he plastic tab on the San in plastic retainer 5 Gently push down on the screwdriver to lift the battery Figure 4 2B 6 Remove the battery from its socket Figure 4 2C 7 Dispose of the battery according to local ordinance 8 Remove the new lithium battery from its package and being careful to observe the correct polarity insert it in the battery socket 9 If applicable reinstall the plastic cover on th...

Страница 69: ...f the primary heat sink fan and Figure 4 3 D shows the location for connection of the secondary heat sink fan CAUTION Electrostatic discharge ESD can damage components place them on an antistatic surface Modify the system board using an antistatic wrist strap attached to chassis ground A B C D Figure 4 3 Removing and Installing a Pentium III Processor Removing a Processor WARNING If the system has...

Страница 70: ...ignal cables from any installed drive 5 Slide the drive bay towards the top of the chassis until the tabs on the bay are free from the chassis Remove the drive bay from the chassis and place it on an antistatic surface See Figure 4 5 Figure 4 5 Removing the Hard Disk Drive Cage 6 Disconnect the processor fan power cable from the system board 7 Insert a flat blade screwdriver into the tab of the re...

Страница 71: ...le the screwdriver towards the heat sink as shown in Figure 4 6 and release the heat sink clip from the tab of the ZIF socket Remove the heat sink and retention clip assembly 9 Raise the ZIF socket lever to the up position See Figure 4 7 Figure 4 7 Removing the Processor 9 Grasp the opposite sides of the processor apply equal upward force on each side and rock it from side to side until it release...

Страница 72: ...o you must install a VRM into the VRM socket on the system board Note If your system has one processor and you are replacing it leave the terminator board intact in the empty secondary processor connector Remove the processor you want to replace A VRM should NOT be installed in systems with only one processor 1 Perform Steps 1 through 5 described in the previous procedure Removing a Processor 2 En...

Страница 73: ...y over the top surface of the processor until it seats in the socket The processor should easily fit do not force the processor into the socket 7 Lower the ZIF socket lever into the locked position See Figure 4 9 Figure 4 9 Installing the Processor CAUTION The thermal tape is very delicate and tears easily Handle with extreme care ...

Страница 74: ... the processor CAUTION When performing the next three steps be sure the heat sink is held firmly in position If the heat sink should slide across the top of the processor the thermal tape may be damaged 10 Position the heat sink clip over the center of the heat sink and attach the small end of the clip to the tab located on the base of the ZIF socket See Figure 4 11 A A Figure 4 11 Positioning the...

Страница 75: ...ket on the board and press down evenly on the board until it seats correctly Figure 4 12 Installing the VRM Board 14 Connect the processor fan power cable to the system board See Figure 4 3 B and D for the location of the processor fan power connectors 15 Record the processor in the equipment log 16 Replace the side panel plug in the system power cord and turn on the system ...

Страница 76: ...ry When all four sockets are populated the system board supports a maximum of 4 GB of memory with 1GB DIMMs A DIMM will always be installed in socket 1 When you install additional DIMMs you must start with the first empty socket next to the DIMMs already installed When you remove DIMMs you must start with the highest number occupied DIMM socket on the system board 1 2 3 4 Figure 4 13 DIMM Location...

Страница 77: ...M 4 Holding the DIMM module only by the edges remove it from its antistatic package 5 Position the DIMM so that the two notches in the bottom edge of the DIMM align with the keyed socket See Figure 4 14 1 2 3 4 Figure 4 14 Inserting Memory DIMMs 6 Insert the bottom edge of the DIMM into the socket and press down firmly on the DIMM until it seats correctly 7 Gently push the plastic ejector levers o...

Страница 78: ...ions Use an antistatic wrist strap Hold DIMMs only by their edges 3 Gently push the plastic ejector levers out and down to eject a DIMM from its socket See Figure 4 15 1 2 3 4 Figure 4 15 Removing Memory DIMMs 4 Hold the DIMM only by its edges being careful not to touch its components or gold edge connectors Carefully lift it away from the socket and store it in an antistatic package 5 Repeat the ...

Страница 79: ... Connector Slot Slot3 64 Bit 66 MHz 5V PCI Connector Slot Slot4 32 Bit 33 MHz 5V PCI Connector Slot Slot5 32 Bit 33 MHz 5V PCI Connector Slot Slot6 32 Bit 33 MHz 5V PCI Connector Slot Figure 4 16 PCI Slot Locations Recommended PCI Option Board Locations Table 4 1 PCI Option Board locations Option Board Recommended PCI Slot Location See Figure 4 20 1 st Intel Pro100 LAN Board Slot 1 2 nd Intel Pro1...

Страница 80: ...static wrist strap 4 Remove the option board from its protective wrapper holding the board only by the edges Do not touch the board components or the gold connectors 5 Record the option board serial number in the equipment log 6 Set any board jumpers or switches as described in the documentation that comes with the option board 7 Holding the board by its top edge or upper corners firmly press the ...

Страница 81: ...tion Board Note Expansion slot covers must be installed on all vacant slots to maintain the electromagnetic emissions characteristics of the system and to assure proper cooling of the system components 1 Power off the system and ensure it is disconnected from the AC power source 2 Remove the left side panel as described earlier in this chapter 3 Disconnect any cables attached to the option board y...

Страница 82: ... install a RAID controller board 1 Install the RAID controller board into PCI slot 4 on the system board See Installing an Option Board earlier in this chapter 2 Cable the RAID controller board as described below see System Cabling in Appendix A Remove the end of the SCSI interface cable that is plugged into the wide SCSI connector on the system board Reinstall the end of the SCSI interface cable ...

Страница 83: ... drives or three 1 6 inch high hard disk drives may be installed into the system drive bay A 1 2 3 4 5 Figure 4 19 Drive Bay Locations If you are adding or removing a SCSI hard disk device consider the following The system uses single ended SCSI host adapters and supports single ended or low Voltage Differential LVD drives The hard disk SCSI address assignment is Bay Device SCSI ID Address 1 First...

Страница 84: ... drive See the documentation that comes with the device for jumper or switch information Note Ensure all terminators and TE jumpers are removed from hard disk drives before they are installed CAUTION If a drive bezel is installed it must be removed because it blocks the airflow around the drive If the drive comes with drive rails do not use them Remove any rails already attached 4 Remove the three...

Страница 85: ...e 7 Slide the drive into the bay until the screw holes line up It may be necessary to temporarily loosen the mounting screws on the already installed drives to position the new drive Secure the drive to the bay with the four supplied screws 8 Replace the 3 5 inch drive bay Insert the tabs into their slots on the chassis Slide the drive bay towards the bottom of the chassis until the tabs hit their...

Страница 86: ... 23 1 3 5 4 2 Figure 4 23 Cabling the Disk Drives 10 Swing the drive bay completely into the chassis and replace the three screws securing the drive bay to the chassis 11 Replace the left side panel and power on the system Configure the system as described in Chapter 3 Configuring Your System ...

Страница 87: ...top of the chassis until the tabs on the bay are free from the chassis Remove the drive bay from the chassis and place it on an antistatic surface See Figure 4 21 5 Remove the hard disk drive by removing the four screws that secure the drive to the drive bay 6 Replace the 3 5 inch drive bay Insert the tabs into their slots on the chassis Slide the drive bay towards the bottom of the chassis until ...

Страница 88: ...l bays above the 3 5 inch floppy disk drive you must remove the front cover along with the corresponding filler panel and EMI shield Removing the Front Panel Note The front panel is secured with six locking tabs 1 Power off the system as described earlier in this chapter 2 Remove the front panel by carefully pulling it off the front of the system chassis Use an even amount of pressure around the e...

Страница 89: ...ont panel tabs with the slots in the front of the chassis 2 Press the front panel onto the front of the system chassis until the tabs snap into their slots See Figure 4 25 3 Power on the system as described earlier in this chapter Figure 4 25 Installing the Front Panel ...

Страница 90: ...g on its sides and removing it from the slots in the EMI shield Save the panel for reinstallation See Figure 4 26 Figure 4 26 Removing a Filler Panel 3 Locate the EMI Electromagnetic Interference shield covering the bay into which you are installing a peripheral device The EMI shield is attached to the front of the chassis with two screws Remove the screws and EMI shield covering the bay into whic...

Страница 91: ...ied as CLASS 1 LASER PRODUCTS To use these devices thoroughly read the documentation provided by the CD ROM manufacturer and keep the documentation for future reference In case of any trouble with a CD ROM please contact your nearest service representative To prevent direct exposure to the laser beam do not try to open the enclosure Use of controls or adjustments or performance of procedures other...

Страница 92: ... comes with drive rails do not use them Remove any rails already attached 5 Slide the drive into the bay until the screw holes line up It may be necessary to temporarily loosen the mounting screws on the already installed drives to position the new drive Secure the drive to the bay with the four supplied screws See Figure 4 29 5 25 Drive Power Cable Figure 4 29 Installing a Removable Media Device ...

Страница 93: ...vice you are removing See Figure 4 30 A B Figure 4 30 Removing a Removable Media Device 4 Remove and save the four screws from the device 5 Install an EMI Electromagnetic Interference shield over the bay from which you removed the peripheral device 6 Install filler panel into the front panel over the bay from which you removed the peripheral device 7 Replace the side panels and front panel and pow...

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Страница 95: ...s Troubleshooting Checklists Diagnostic Testing Specific Problems and Corrective Actions Problems with the Network Plug and Play Installation Tips BIOS User s Information How to Identify BIOS and BMC Revision Levels How to Identify System Event Log Data ...

Страница 96: ...n AC outlet Before doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage CAUTION Operating your system with the side panels removed can damage your system components For proper cooling and airflow always replace...

Страница 97: ...ed Are all the PCI option boards fully seated in their connector slots on the system board Are all jumpers and switch settings on option boards and peripheral devices correct If applicable ensure that there are no conflicts for example two option boards sharing the same interrupt Are all DIMMs fully seated and installed correctly Refer to Chapter 4 for installation instructions Are all option boar...

Страница 98: ...o not work Obtain an authorized copy of the software If you are running the software from a diskette is it a good copy If you are running the software from a hard disk drive is the software correctly installed Where all necessary procedures followed and files installed If you are running the software from a CD ROM disk is the disk scratched or dirty Are the correct device drivers installed Is the ...

Страница 99: ...led If the problem recurs you may need to reformat the hard disk drive The hard disk drive the drive controller or the system board may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might hav...

Страница 100: ...epare the system for diagnostic testing perform the following Note Before disconnecting any peripheral cables from the system turn off the system and any external peripheral devices Failure to do so can cause permanent damage to the system and or the peripheral devices 1 Turn off the system and all external peripheral devices Disconnect all devices from the system except the keyboard and video mon...

Страница 101: ...se there is a problem with the display it emits a series of long and short beeps Write down any beep code emitted This information is useful to your service representative Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes The POST Tests table at the end of this chapter lists keys active durin...

Страница 102: ... System Indicators As POST determines the system configuration it tests for the presence of each mass storage device installed in the system As each device is checked its activity indicator should turn on briefly Check for the following Does the diskette drive activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard disk...

Страница 103: ...activity LED does not light CD ROM drive activity LED does not light Problems with application software The startup prompt Press F2 key if you want to run Setup does not appear on the screen The bootable CD ROM is not detected Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the...

Страница 104: ...deo monitor properly adjusted Are the video monitor switch settings correct Is the video monitor signal cable properly installed Is the onboard video controller enabled If you are using a video controller board verify that the video controller board is fully seated in the system board connector If there are still no characters on the screen after you reboot the system contact your service represen...

Страница 105: ...pply has probably failed Contact your service representative for assistance Diskette Drive Activity LED Does Not Light Check the following Is the diskette drive s combined power and signal cables properly installed Is the diskette drive properly configured Is the diskette drive activity light always on If so the signal cable may be plugged in incorrectly If you are using the onboard diskette drive...

Страница 106: ...tance Bootable CD ROM Is Not Detected Check the following Is the BIOS set to allow the CD ROM to be the second bootable device Check your BIOS Setup F2 configuration Problems with the Network Diagnostics pass but the connection fails Make sure the network cable is securely attached ACT Link activity LED located on the front panel should be blinking if there is activity between the system and the n...

Страница 107: ...can be used to adjust the interrupt numbers for PCI devices For certain drivers it may be necessary to alter settings so that interrupts are not shared BIOS User s Information This section describes the various screen messages and beep codes of the system BIOS The BIOS indicates errors by writing an error code to the PS 2 standard logging area in the Extended BIOS Data Area and by displaying a mes...

Страница 108: ... Table Table 5 1 POST Error Codes and Messages Code Error Message 0200 Failure Fixed Disk 0210 Stuck Key 0211 Keyboard error 0212 Keyboard Controller Failed 0213 Keyboard locked Unlock key switch 0220 Monitor type does not match CMOS Run SETUP 0230 System RAM Failed at offset 0231 Shadow RAM Failed at offset 0232 Extended RAM Failed at address line 0233 Memory type mixing detected 0234 Single bit ...

Страница 109: ... occurred during voltage sensor reading 0B75 System Voltage out of range 0B7C The error occurred during fan sensor reading 0B80 BMC Memory Test Failed 0B81 BMC Firmware Code Area CRC check failed 0B82 BMC core hardware failure 0B83 BMC IBF or OBF check failed 0B90 BMC Platform Information Area Corrupted 0B91 BMC update firmware corrupted 0B92 Internal Use Area of BMC FRU corrupted 0B93 BMC SDR Rep...

Страница 110: ...ports error number xx None Expansion ROM not initialized None Invalid System Configuration Data None System Configuration Data Read error None Resource Conflict None System Configuration Data Write Source None WARNING IRQ not configured DIMM 1 DIMM 2 DIMM 3 DIMM 4 CPU 1 CPU 2 Figure 5 1 Component Locations ...

Страница 111: ... low byte Error Memory data signal failure low Change DIMM or M B 1 4 1 1 DRAM Test high byte Error Memory data signal failure high Change DIMM or M B 1 4 3 3 All Memory Group Errors 2 1 2 3 BIOS ROM Copy Write Test Error Error with Shadow RAM Change system board 2 2 3 1 Unexpected Interrupt Test Error Unexpected interrupt Change CPU or system board 2 3 1 3 All Memory Group Errors Memory address s...

Страница 112: ...S setting in your system BMC Revision Level Identification During system Power On Self Test POST which runs automatically when your system is powered on system diagnostics are run Following the memory test diagnostic several messages will appear informing you that the mouse was detected and system configuration data updated when you see these messages the BMC messages are displayed next Note In or...

Страница 113: ...Password Violation Network Boot Password 00h IERR 01h Thermal Trip 02h FRB1 BIST Failure 04h FRB3 Processor Startup Initialization Failure CPU didn t start Processor 07h 08h Processor Disabled Power Unit 09h 03h Interlock Power Down 00h Correctable ECC Memory 0Ch 01h Noncorrectable ECC POST Memory Resize 0Eh POST Memory Resize POST Error 0fh POST Error 00h Correctable Memory Error Logging Disabled...

Страница 114: ...stic Boot Completed OS Boot 1Fh 04h CD ROM Boot Completed 00h Stop during OS Load Initialization OS Critical Stop 20h 01h Run Time Stop 00h S0 G0 Working 01h S1 Sleeping with System N W Processor Context Maintained 04h S4 Non Volatile Sleep Suspend To Disk 05h S5 G2 Soft OFF 07h G3 Mechanical Off System ACPI Power State 22h 08h Sleeping Cannot Differentiate between S1 S3 01h Hard Reset 02h Power D...

Страница 115: ...h CPU 2 Temp 20h 3 3V 21h 5V 22h 12V 23h 3 3Vs 24h VCCP0 CPU 1 VRM 25h VCCP1 CPU 2 VRM 29h 1 5V 2Ah 2 5V 2Ch SCSI A 2 85V 2Dh SCSI B 2 85V 2Eh SCSI A Vref0 2Fh SCSI A Vref1 30h SCSI A Vref2 31h SCSI B Vref0 32h SCSI B Vref1 33h SCSI B Vref2 40h CPU Rear Fan Fan 1 41h CPU Front Fan Fan 2 42h Chassis HDD Fan Fan 3 ...

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Страница 117: ...A System Cabling System Cabling Before You Begin Static Precautions Standard Configuration RAID Configuration ...

Страница 118: ...ore doing the procedures in this manual make sure that your system is powered off and unplug the AC power cords from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an ...

Страница 119: ...ives Controller B can be used to support SCSI devices in the removable media bays A 3 5 inch diskette drive is also installed in all systems and interfaces separately to the system board Figure A 1 illustrates the standard system configuration Referring to Figure A 1 a 68 pin Ultra 160 M SCSI interface cable K is connected to the SCSI connector J on the right edge of the system board This cable co...

Страница 120: ...ble J Ultra 160 M SCSI connector 68 pin C Diskette drive K Ultra 160 M SCSI interface cable D IDE connector L Five SCSI disk drive bays E IDE interface cable M SCSI backplane F IDE CD ROM drive N SCSI hard disk drives G Ultra2 SCSI connector 68 pin O System board H Ultra2 SCSI interface cable Figure A 1 Standard System Cable Configuration ...

Страница 121: ... configure the controller Refer to Installing a RAID Controller Board in Chapter 4 A B C D E F G H I J K N L M O A Diskette drive connector I Optional SCSI removable media devices B Diskette interface cable J RAID Controller C Diskette drive K Ultra 160 M SCSI interface cable D IDE connector L Five SCSI disk drive bays E IDE interface cable M Drive Bay F IDE CD ROM drive N SCSI hard disk drives G ...

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Страница 123: ...ector on the backplane board in desktop computers and expansion boxes that allows you to install circuit cards backup A copy of data for safe keeping The data is copied from computer memory or disk to a floppy disk magnetic tape or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base m...

Страница 124: ...ta for direct access by the microprocessor CD ROM drive Compact Disk ROM drive A type of mass storage device that reads information from a compact disk Centronics port An industry standard parallel port See also parallel port CGA Color Graphics Adapter A type of video display system that provides low resolution text and graphics on TTL monochrome and color monitors CMOS Complimentary Metal Oxide S...

Страница 125: ...A software program that a computer must use to recognize and operate certain hardware such as a mouse or a video monitor disk drive A device that stores data on a hard or floppy disk A floppy disk drive requires a floppy disk to be inserted a hard disk drive has a permanently encased hard disk DOS Disk Operating System See operating system DRAM Dynamic RAM See RAM E ECC Error Checking and Correcti...

Страница 126: ...off See also flash EPROM and ROM expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems F flash EPROM A type of memory device that is usually used to store system BIOS code This code can be replaced with updated code from a floppy disk but is not lost when the computer is powe...

Страница 127: ...pe of hard disk drive with the control circuitry located inside the disk drive rather than on a drive controller card interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A s...

Страница 128: ...puter that stores data and programs See also EMS extended memory RAM and ROM microprocessor The integrated circuit that processes data and controls the basic functions of the computer modem A device used to exchange information with other computers over telephone or data lines module A circuit board that plugs into a dedicated connector on the system board in your computer mouse A small input devi...

Страница 129: ... bus controllers that processes and communicates 32 bits of data at a time This microprocessor also contains power management capabilities peripheral A device connected to and controlled by the computer such as an external disk drive or a printer pixel The smallest element that is visible on a video display The resolution of a video display system is measured in pixels PnP Plug n Play Plug and pla...

Страница 130: ...stem management events The information stored includes the name of the event the date and time the event occurred and data pertinent to the event Event data may include POST error codes that reflect hardware errors or software conflicts within the system serial communication Information sent sequentially one bit at a time serial port The connector on the back of your computer that allows the trans...

Страница 131: ...CSI interface based on Ultra3 SCSI technology This interface features data transfer speeds up to 160MB second double edge clocking cyclical redundancy checking CRC providing higher levels of data reliability and domain validation that detects the configuration of the SCSI bus and automatically tests and adjusts the SCSI bus transfer rate to optimize interoperability Note that the Ultra 160 m uses ...

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Страница 133: ...onents added to the system such as a power supply hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the system board is located along the left side of the board near the PCI expansion slot covers The location of ...

Страница 134: ... DIMM Slot 2 DIMM Slot 3 DIMM Slot 4 Modem Diskette Drive Tape Drive CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Hard Disk Drive 5 Optional RAID Controller Network Controller 1 Network Controller 2 Network Controller 3 Monitor Keyboard Mouse External Peripheral 1 External Peripheral 2 Power Supply standard ...

Страница 135: ...7 Monitoring system status 1 11 1 12 N Network controller 1 9 O Overview 1 2 P Password administrative 1 13 clearing and changing 3 21 user 1 13 Power cords connecting 2 11 Power supply monitoring power state 1 11 1 12 Problems bootable CD ROM not detected 5 12 CD ROM drive activity light 5 11 network 5 12 PCI installation tips 5 13 R RAID controller configuration 3 18 Real time clock running SCU ...

Страница 136: ...Index 2 configuring 3 2 powering on 2 12 rear features and controls 2 9 System Chassis 1 4 System hardware menu configuring in setup 3 12 T Termination board removing 4 10 U User password 1 13 ...

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Страница 138: ... 456 01527 N00 ...

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