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NEC ElectraElite IPK, Руководство пользователя

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24

ACD/UCD

Note 1:

A LOG key may be assigned in system programming to Log On/
Off from the ACD/UCD group. A lit LED may indicate that the 
station is logged on.

Note 2:

With the Elite ACD Plus, these procedures are done using the 
softkey functions. Refer to your Elite ACD Plus User Guide for 
more details.

Break Mode

Note 1:

Break Mode is only available while an agent is logged on.

Note 2:

A Break key may be assigned in system programming to set/
cancel Break Mode. A lit LED indicates that the station is in Break 
Mode.

Answering a Call Using a Headset

1.

Press the Headset key to answer.

2.

Converse.

Log On

Log Off

1. Press the Speaker key.

2. Dial the access code ___.

3. Dial 1.

4. Press the Speaker key 

again.

1. Press the Speaker key.

2. Dial the access code ___.

3. Dial 2.

4. Press the Speaker key 

again.

Set

Cancel

1. Press the Speaker key.

2. Dial 40.

3. Press the Speaker key 

again.

1. Press the Speaker key.

2. Dial 40.

3. Press the Speaker key 

again.

Содержание ElectraElite IPK

Страница 1: ...slight variations from the original printed document When viewing and printing this document we cannot guarantee that your specific PC or printer will support all of the fonts or graphics Therefore w...

Страница 2: ...Multiline Telephone User Guide...

Страница 3: ...2 Directory Key DIR 3 Dialpad Dedicated Function Keys 8 One Touch Keys 13 Message Key MSG 4 Microphone 9 Hookswitch 14 MIC Key 5 Volume Control 10 Built in Head set Jack 8 Button Display 16 Button Dis...

Страница 4: ...lpad Dedi cated Function Keys 8 One Touch Keys 13 Message Key MSG 4 Microphone 9 Hookswitch 14 MIC Key 5 Volume Control 10 Built in Head set Jack 32 Button Display with 16 DSS BLF One Touch Keys 16 Bu...

Страница 5: ...ng Extension key has been assigned to all multiline telephones and only a single tenant has been assigned in the system All access codes listed are standard some may vary based on system assignment Ac...

Страница 6: ...y Red Intermittent Flashing Green LARGE LED Incoming CO PBX CIT or ANA Call Incoming Intercom TIE Line or DID Call Message for Attendant Voice Mail Message Rapid Flashing Green Rapid Flashing Red Slow...

Страница 7: ...ring at the assigned secondary station Ringing Calls To A Second Incoming Extension Key 1 Lift the handset 2 Converse Note 1 A Second Incoming Extension key must be assign to appear and right Note 2...

Страница 8: ...1 Press the Hold key then converse with the second party Note 1 The second call may be placed on Hold if a Line appearance is assigned Note 2 Press the flashing Line key or Conf key to return to the f...

Страница 9: ...ess code i e 9 OR Press an idle Outside Line key 3 Dial the telephone number 4 Converse Trunk Queuing After dialing the trunk access code or pressing a busy Line key and receiving the trunk busy indic...

Страница 10: ...through all the entries OR Use the dial pad to enter the first letter of the desired entry then dial Press the UP DOWN Softkeys to scroll Lift the handset or press the Speaker key or press an idle Ou...

Страница 11: ...ersation To resume handsfree operation or to monitor a call press the Speaker key the LED lights and replace the handset GROUP LISTENING With a call in progress via the handset headset 1 Press the Spe...

Страница 12: ...set to initiate a camp on Unanswered camp ons and unscreened transfers will recall to the attendant telephone After answering the recall pressing the Feature key and then 86 will transfer the call to...

Страница 13: ...onference Note 1 Repeat the above procedure to add an additional party Maximum of 2 for outside calls or 3 or inside calls Note 2 An unsupervised conference may be established by press the Conf key ag...

Страница 14: ...from an off premise location 1 Call a line that is directed to the Conference Bridge 2 When the voice prompt is heard enter the password press 3 Start the conference call Start a conference call from...

Страница 15: ...key 2 Dial Call Park Set code 4 3 Dial Call Park location 0 9 4 Replace the handset From any station 1 Lift the handset 2 Dial Call Park Set code 4 3 Dial Call Park location 0 9 4 Converse Set Answer...

Страница 16: ...ation number in the 10 s group Set Answer When calling a busy or unanswered multiline telephone 1 Dial the Callback Request code 2 Replace the handset Receive a display and or Feature LED message indi...

Страница 17: ...iginator 4 Press the Answer key to alternate between parties With a call in progress 1 Receive the Voice Over announcement 2 Press the Feature key 3 Dial 65 4 Converse with the Voice Over originator w...

Страница 18: ...ed canceled or the maximum number of redial attempts is reached 5 Lift the handset when the called party answers Note 1 Press the Speaker key to cancel the Automatic Redial Note 2 System programming d...

Страница 19: ...or transferred outside call 1 Review the telephone dis play for the calling party s name or number 2 Answer the call accord ingly 1 Press DIR repeatedly until the desired number is dis played 2 Lift...

Страница 20: ...7 Zone C 58 3 Page 4 Wait for the Meet Me Answer for replace the handset Meet Me Answer 1 Lift the handset set 2 Dial the Meet Me Answer code Internal Page 5 External page 5 3 Converse BACKGROUND MUSI...

Страница 21: ...ay be assigned in system programming to set cancel this feature When setting Call Forward All a destination station must be entered A lit LED indicates that Call Forward All Do Not Disturb is set Set...

Страница 22: ...t DF B NA is set CUSTOMIZED MESSAGE From a display telephone 1 Press the Feature key 2 Dial the Custom Message code 70 3 Dial to scroll through messages 4 Dial to select a message 5 Dial the return da...

Страница 23: ...code 6 Hear the confirmation tone and then press the Speaker key 7 Inform the Attendant that your relocation is complete and request that the Attendant turn Set Relocation Mode off STATION OUTGOING LO...

Страница 24: ...____ Cancel code ____ 3 Dial the Lockout Password code 4 Press the Speaker key again ACCOUNT CODE ENTRY Note 1 The outside party will not hear the digits being dialed Note 2 The Account Code Entry Cod...

Страница 25: ...processed after the dialed Account Code is verified DISA PASSWORD Setting Your DISA Password 1 Left the handset 2 Dial the DISA Password set access code ____ 3 Dial your DISA ID code ____ 4 Dial your...

Страница 26: ...is logged on Note 2 A Break key may be assigned in system programming to set cancel Break Mode A lit LED indicates that the station is in Break Mode Answering a Call Using a Headset 1 Press the Headse...

Страница 27: ...tting Feature LED 1 Press the Feature key 2 Dial 99 3 Press Feature key again Note Resetting the Feature LED will cancel Call Forward All Calls Do Not Disturb and Callback Request settings Off Hook Ri...

Страница 28: ...ry 5 Dial the telephone number to be stored 24 digits maximum 6 Press the Hold key if entering a name and dial the name of the party 13 letters maximum 7 Press the Feature key again Note 1 Press the R...

Страница 29: ...d 4 Dial 0 5 Dial the trunk access code i e 9 if necessary 6 Dial the telephone num ber to be stored 16 digits maximum 7 Press the Feature key again 1 Press the Feature key 2 Press the Redial key 3 Pr...

Страница 30: ...eature key 2 Press the Redial key 3 Press the One Touch key to be programmed 4 Dial 0 5 Dial the trunk access code i e 9 if necessary 6 Dial the telephone num ber to be stored 16 digits maximum 7 Pres...

Страница 31: ...er Feature Feature DoZ Not Disturb Set 60 Answer Feature Feature Call Forward All DND Cancel 60 Dial Destination Answer Feature Feature Save Repeat Set 9 Feature Store Repeat Set 7 Feature Whisper Pag...

Страница 32: ...2 A B D a b c or 2 3 D E F d e f or 3 4 G H I g h i or 4 For the name Bob press 2 2 6 6 6 2 2 Character Entry Codes Character Code Character Code Character Code Blank 032 6 054 L 076 033 7 055 M 077...

Страница 33: ...051 I 073 _ 095 4 052 J 074 096 5 054 K 075 a 097 b 098 l 108 v 118 c 099 m 109 w 119 d 100 n 110 x 120 e 101 o 111 y 121 f 102 p 112 z 122 g 103 q 113 123 h 104 r 114 124 i 105 s 115 125 j 106 t 116...

Страница 34: ...4 5 6 7 8 9 0 1st 1 A D G J M P T W 0 Set 2nd B E H K N Q U X Space 3rd C F I L O R V Y To Set 4th a d g j m S t z 5th b e h k n p u w 6th c f i l o q v x 7th _ 2 3 4 5 6 r 8 y 8th To A To D To G To...

Страница 35: ...eplace Handset Feature Redial Internal Calling Station Call Dial Station Number or DSS key Automatic Callback Reach Busy No Answer Station Dial Callback Request Reach Busy Station Dial Tone Override R...

Страница 36: ...re Dial 65 From the Intercom Internal Paging Dial 51 54 Page External Paging Dial 55 59 Page Call Pickup All Calls Dial 68 Call Pickup Direct Dial 67 Dial Station Number From An Idle Telephone Microph...

Страница 37: ......

Страница 38: ...ject to change without prior notice at the sole discretion of NEC America Inc Electra Elite is a registered trademark of NEC Corporation Document Revision 1 For more information contact NEC America In...

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