What to do:
This is normal and needs no action.
Problem:
The cooktop has no response
Possible causes:
No power
Using the cooktop in an inappropriate situation, such as unstable wiring
system, thunder strike, high-intensity magnetic field.
What to do:
Switch the power to the cooktop off at the wall, and switch the power to the
cooktop on after 10 sec.
If the problem still remains, call your Authorised Service Centre or
Customer Care.
Problem
：
Cooking zones cannot be turned off.
Possible causes:
Technical fault.
What to do:
Switch the power to the cooktop off at the wall and call your Authorised
Repairer or Customer Care.
Problem
：
Fan
noise
coming
from the
cooktop
.
Possible causes:
A
cooling
fan
built
into your
cooktop
has
come
on to
prevent
the
electronics from
overheating
.
It
may continue
to
run
even
after you’ve
turned
the
cooktop off
.
What to do:
This
is
normal
and
needs no
action
.
Do
not
switch the
power
to
the
cooktop off
at
the
wall
while
the fan
is
still
running
.
Problem
：
The
cooktop
turns
itself
off unexpectedly
,
beep sounds
and
an
error
code
Er is
showed
in
the cooking
zone
display.
Possible causes:
Technical
fault
What to do:
switch the
power
to
the
cooktop
off at
the
wall
,
and
contact
your
Authorised
Service
Centre
or Customer
Care.
Problem
：
P
flashes
in
the
display when
you
are
trying
to set
Power Boost
.
Possible causes:
In order to protect hob from overheating, Power Boost
is
temporarily
unavailable.
What to do:
Wait for a while until the cooktop is cooled down.
9. Warranty and Service
Before you call for service or assistance…
Check what you can do by yourself. Refer to the installation instructions
and your user guide and make sure that:
1
your product is correctly installed
2
you are familiar with its normal operation.
If after checking these points you still need assistance, please refer
to the Service & Warranty below for warranty details and contact
information.
