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InstantWave

11-Mbps USB Wireless LAN Adapter

Technical Support

Support from Your Network Supplier

If assistance is required, call your supplier for help. Have the following
information ready before you make the call.

1. LED

status

2. A list of the product hardware (including revision levels), and a brief

description of the network structure

3. Details of recent configuration changes, if applicable

Support from

NDC

If you have any problems that you cannot resolve with the information in
troubleshooting, or the FAQs at

http://www.ndc.com.tw/support/faq.htm

please note the following information and contact our technical support team:

•

What you were doing when the error occurred

•

What error message you saw

•

Whether the problem can be reproduced

•

The serial number of the product

•

The firmware version

•

Debugging information from the Troubleshooting function

NDC Technical Support is available via:

E-mail:

[email protected]

For other information about NDC, please visit us at:

http://www.ndclan.com/

Содержание NWH4020

Страница 1: ... National Datacomm Corporation 4th Fl No 24 2 Industry E Rd IV Science based Industrial Park Hsinchu Taiwan R O C Technical Support E mail techsupt ndc com tw NDC World Wide Web http www ndclan com 11 Mbps USB Wireless LAN Adapter NWH4020 ...

Страница 2: ...ere is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between t...

Страница 3: ...apter package should contain the following items One InstantWave 11 Mbps USB wireless LAN adapter One USB cable One USB Adapter Driver disk Two InstantWave Utility disks One quick setup guide If the optional USB coupler was ordered make sure it is in the package as well ...

Страница 4: ...TIME 5 INSTALLING THE DRIVER 5 Windows 98 6 Windows ME 6 Windows 2000 7 Windows XP 8 INSTALLING THE INSTANTWAVE UTILITY 8 UNINSTALLING THE DRIVER AND UTILITY 11 THE INSTANTWAVE UTILITY 13 USING THE INSTANTWAVE UTILITY 13 Adapter Properties 15 Site Survey 21 Radio Link Quality Indicator 22 Station Traffic Monitor 22 DRIVER UTILITY UPGRADE PROCEDURE 24 TROUBLESHOOTING 25 TECHNICAL SUPPORT 27 NDC LIM...

Страница 5: ...InstantWave 11 Mbps USB Wireless LAN Adapter v INDEX 34 ...

Страница 6: ...OMPT FOR DISK 2 11 FIGURE 10 COMPLETION MESSAGE 11 FIGURE 11 INSTANTWAVE HIGHRATE UTILITY 13 FIGURE 12 INSTANTWAVE UTILITY TOOLBAR 14 FIGURE 13 PREFERENCES DIALOG BOX 14 FIGURE 14 TASKBAR ICON 15 FIGURE 15 ADAPTER PROPERTIES WINDOW CONFIGURATION PANEL 16 FIGURE 16 ADAPTER PROPERTIES WINDOW ADVANCED INFORMATION PANEL 17 FIGURE 17 ADAPTER PROPERTIES WINDOW LINK INFO PANEL 18 FIGURE 18 ADAPTER PROPER...

Страница 7: ...H660 InstantWave 11 Mbps Wireless Workgroup Bridge NWH6210 InstantWave 11 Mbps Wireless Building to Building Bridge NWH6110 InstantWave 11 Mbps Wireless Ethernet Clients NWH2210 NWH2610 InstantWave 11 Mbps Wireless Secure Router NWH8010 InstantWave 11 Mbps Wireless PC Card NWH1010 InstantWave 11 Mbps Wireless PCI Card NWH630 System Requirements Hardware The host machine must be an IBM type x86 bas...

Страница 8: ...1 shows a typical ad hoc network Figure 1 Ad hoc network Infrastructure Network An infrastructure network is a WLAN made up of wireless stations and at least one wireless relay point known as a base station or access point AP The AP usually has a connection to a wired network allowing wireless stations to use resources on that network The AP also relays all communications between wireless stations...

Страница 9: ...o communicate with each other This is one way of providing basic security on a wireless network An SSID can be up to 32 characters long and can include letters and numbers Giving multiple access points the same SSID and encryption settings allows mobile stations that also share those settings to roam from one AP to another When at least one AP is among the devices sharing an SSID the name may be r...

Страница 10: ...ter than that of the first the station automatically switches over The Parts of the Adapter While highly sophisticated on the inside the adapter is extremely simple on the outside There are only two parts to take note of the Type B USB jack on the back and the power activity LED light emitting diode indicator on the top Figure 4 Parts of the adapter The USB jack will accept the Type B USB plug on ...

Страница 11: ...small door in the computer s housing and it will be marked with a tree like symbol Many desktop computers have two or more USB jacks a laptop computer may have only one Step 5 Plug the matching end of the supplied USB cable or the optional USB coupler into the computer s USB jack Step 6 Plug the other end of the cable into the matching jack on the adapter or fit the adapter onto the free end of th...

Страница 12: ...a driver or display a list of drivers Step 2 Click Search for the best driver for your device Recommended and then click Next Controls for specifying locations to search will appear Step 3 Put a check mark on Floppy disk drives remove any check marks from CD ROM drive and Microsoft Windows Update put a check mark on Specify a location type a into the location box and then click Next The installati...

Страница 13: ...d allow the system to restart Windows 2000 In Microsoft Windows 2000 the window that appears when you first connect the adapter is titled Found New Hardware Wizard Install the driver as follows Step 1 Make sure the driver disk is in drive A and then click Next The installation program will let you specify whether it should search for a driver or display a list of drivers Step 2 Click Search for a ...

Страница 14: ...having passed Windows Logo testing may appear Click Continue Anyway After completing the above steps confirm all subsequent messages that is click Next Finish OK or Yes until the installation program window closes Installing the InstantWave Utility After installing the driver as described above you must install the InstantWave HighRate Utility to be able to join wireless networks Do this as follow...

Страница 15: ...ill appear Figure 6 Choose Destination Location window The InstantWave Utility is normally installed in the directory C Program Files Instantwave HighRate Utility To specify a different location click Browse and follow the on screen instructions You will be returned to the Choose Destination Location window when you are done Step 7 Click Next or press the Enter or Return key ...

Страница 16: ...wave to the Programs section of the Start menu create the subentry HighRate utility within it and place the utility within that To have the utility placed elsewhere in the Start menu either a type a new entry name and subentry name if you wish in the Program Folders input box or b select an existing entry from the Existing Folders list Step 8 Click Next or press the Enter or Return key Installatio...

Страница 17: ...Completion message Step 10 Click Finish or press the Enter or Return key Uninstalling the Driver and Utility Windows 98 or ME If you are running Microsoft Windows 98 or ME and you wish to remove the driver from your computer system carry out the following steps Step 1 Disconnect the adapter The adapter can be connected or disconnected at any time There is no need to choose a stop command Step 2 Op...

Страница 18: ...nected at any time There is no need to choose a stop command Step 2 Open the desktop s Start menu go to Settings choose Control Panel and open the System icon Step 3 Click the Hardware tab and then click Device Manager Step 4 In the list titled Network Adapters select WLAN miniUSB Adapter Step 5 Click Uninstall click OK as required to return to the Control Panel window and then close that window T...

Страница 19: ...w existing groups domain name SSID of wireless cells in a domain It provides the option to manually join a particular group in the network Tools are also provided for viewing the network in terms of wireless signal quality and for monitoring station data throughput Using the InstantWave Utility This section explains how to use the InstantWave HighRate Utility step1 Click the Start button on the de...

Страница 20: ...io Link Quality Indicator Station Traffic Monitor Site Survey Tool step5 Right click the InstantWave toolbar s title bar Four functions are available Move is used to move the toolbar to a suitable screen position Close is used to close the toolbar Preferences allows you to customize utility settings About provides product information step6 Click Preferences The Preferences dialog box will appear F...

Страница 21: ... quality is fair Green Signal quality is good Pop up message dialog is used to display a warning message in case of abnormal conditions Play sound is used to generate an alert sound in case of abnormal conditions You can also right click the taskbar icon to open a pop up menu for fast access to the utility program utility preferences and help Adapter Properties Click the Adapter Properties icon on...

Страница 22: ...th an access point AP The default setting is Infrastructure Domain Name SSID Stations and APs in the same group must use the same domain name This name is defined in the 802 11b wireless standard as the SSID Service Set ID Having the same domain name allows all wireless nodes in the same domain or cell to communicate with each other The default setting is ANY This lets the utility attempt to join ...

Страница 23: ...equency distance between the center frequencies is at least 30 MHz For example channels 1 7 and 13 are non overlapping channels In the case of an infrastructure network changing the channel number has no affect as the channel is scanned for automatically The station will look for an AP with the same SSID and automatically associate with it Power Saving Mode Power saving mode is currently unavailab...

Страница 24: ...ype entry is for adapters that plug into slots on a computer s main board this item always shows N A not applicable for the NWH4020 Adapter Status Shows the adapter s current operational status that is whether it has a wireless connection or not or if it is searching for a connection or in some other condition Link Info Click the Link Info tab to view detailed information about any current wireles...

Страница 25: ...can Clicking Rescan forces the station to rescan for an access point with the same domain name on a different channel Encryption Data encryption provides more secure wireless data communications Click the Encryption tab to view or change security settings Figure 18 The default setting is Disabled and initially no key input boxes appear Figure 18 Adapter Properties window Encryption panel The Metho...

Страница 26: ...method is to click in the key input boxes and input values directly from the keyboard in hexadecimal notation If the key is not entered correctly the station will not be able to join the network If WEP is enabled on the AP all stations must use the same WEP key to connect to it Authentication The Authentication control can be set to Unspecified this is the default setting Open System or Shared Key...

Страница 27: ...ach wireless network that the utility detects it displays the domain name SSID BSSID MAC address current channel signal strength network mode WEP setting and estimated distance It also gives you the option of selecting a particular access point or network to associate with join When Site Survey is run Start scanning appears in the title bar while the search is in progress If any networks are found...

Страница 28: ...he data was last refreshed to radio frequency interference or a busy AP the operation will fail If this happens you may try joining with the same AP again or select another AP to join Radio Link Quality Indicator Clicking the InstantWave toolbar s Radio Link Quality icon dynamically displays the current radio signal quality Figure 21 The quality level is indicated by colors Green means the signal ...

Страница 29: ... Mbps USB Wireless LAN Adapter 23 Figure 22 Station Traffic Monitor This tool shows the amount of data transmitted and received by the station This information is useful when diagnosing networking throughput problems ...

Страница 30: ...est releases To upgrade the InstantWave adapter driver or HighRate Utility you need to uninstall the current driver or utility first See the index last pages in this User Guide to find the location of detailed uninstallation instructions for your operating system After removing the old InstantWave card driver or utility follow the driver or utility installation procedure to install the new one ...

Страница 31: ...e computer if one is available If the problem persists try connecting the adapter to another computer to see if the problem is in the adapter or the computer 1 The adapter fails to function 2 The adapter s LED does not light up 3 The operating system does not detect the adapter These problems may be caused by unsuccessful installation Completely uninstall the adapter and the software and repeat th...

Страница 32: ...r s guide for the AP You can join a network using the Site Survey tool but not if you type the settings manually in the Adapter Properties window Make sure the Domain Name SSID setting is correct Note that the setting is case sensitive and cannot contain any spaces You encounter a Divide Error when you try to run the InstantWave Utility This can happen if the system was not restarted after the uti...

Страница 33: ...le Support from NDC If you have any problems that you cannot resolve with the information in troubleshooting or the FAQs at http www ndc com tw support faq htm please note the following information and contact our technical support team What you were doing when the error occurred What error message you saw Whether the problem can be reproduced The serial number of the product The firmware version ...

Страница 34: ...s longer NDC shall not be liable under this warranty if its testing and examination disclose that the alleged defect in the product does not exist or was caused by the purchaser s or any third party s misuse neglect improper installation or testing unauthorized attempt to repair or modify or any other cause beyond the range of the intended use or by accident fire lightning or other hazard Software...

Страница 35: ...ice after Warranty Period After the warranty period expires all products can be repaired for a reasonable service charge The shipping charges to and from the NDC facility will be borne by the purchaser Return for Credit In the case of a DOA an item being dead on arrival or a shipping error a return for credit will automatically be applied to the purchaser s account unless otherwise requested Limit...

Страница 36: ...shifting 11 5 5 2 1 Mbps Site Survey function automatic roaming one click diagnostics Data Rates 11 5 5 2 and 1 Mbps with auto fallback Communication Method Half duplex Security 40 bit and 128 bit WEP encryption LED Indicators One red power activity LED Power Input voltage 5V 10 Power consumption Transmitting 250 mA max Receiving 250 mA max Dimensions 48 71 15 mm 1 89 2 80 0 59 in Environmental Re...

Страница 37: ...cteristics RF output power 15 dBm typical Data Modulation Methods BPSK 1 Mbps QPSK 2 5 5 and 11 Mbps Data Modulation Speeds 11 5 5 2 and 1 Mbps with auto fallback Receiver Sensitivity 84 dBm for 11 Mbps BER 10 5 94 dBm for 1 Mbps BER 10 5 Antenna Type Internal antenna with diversity IEEE 802 11b Channel Support USA and Canada Channels 1 11 Majority of European countries Channels 1 13 France Channe...

Страница 38: ... For the evaluation regarding the electromagnetic compatibility the following standards were applied The product meets or exceeds the following EMC standards EN 300 328 November 1996 A1 July 1997 EN 300 826 November 1997 En 60950 1992 A1 1993 A2 1993 A3 1995 A4 1996 A11 1997 The manufacturer importer is responsible for this declaration Company Name NDC Europe Company Address 1 Earlsfort Centre Hat...

Страница 39: ...l numbers channel center frequencies and regulatory domains are shown in the table Channel Number Center Frequency MHz FCC Canada ETSI Spain France Japan 1 2412 O O O 2 2417 O O O 3 2422 O O O 4 2427 O O O 5 2432 O O O 6 2437 O O O 7 2442 O O O 8 2447 O O O 9 2452 O O O 10 2457 O O O O O 11 2462 O O O O O 12 2467 O O O 13 2472 O O O 14 2484 O ...

Страница 40: ...ifier 3 Domain Name 16 E Empty SSID 16 Encryption 19 H Hardware Information 18 I Icons 13 Index 34 Indicator 4 Infrastructure Network 2 InstantWave Utility 13 J Join 22 L Launch Utility on Startup 15 LED 4 Link Info 18 M MAC Address 3 18 Manually Connect to AP 22 Media Access Control 3 18 Method 19 Monitor 22 N Network Mode 16 P Packing List iii Parts 4 Play Sound 15 Pop up Message Dialog 15 Power...

Страница 41: ...ation Address 18 Station Traffic Monitor 22 T Taskbar Icon 15 Technical Support 27 Toolbar 13 14 Traffic Monitor 22 Transmission Rate 17 Troubleshooting 25 Type and Version 18 U Upgrades 24 USB Jack 4 W Warranty 28 WEP 19 WEP Key Generation 20 Wired Equivalent Privacy 19 Wireless Domain Name 16 Wireless Network Type 13 ...

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