manualshive.com logo in svg

NCR RealPOS 5953, Руководство пользователя

Поделиться
Скачать
NCR RealPOS 5953 Скачать руководство пользователя страница 76

6-2 

Chapter 6:  Hardware Service 

 

Problem Isolation Procedures 

NCR

 

offers

 

both

 

on

‐

site

 

and

 

mail

‐

in

 

service

 

for

 

the

 

NCR

 

RealPOS

 

5953

 

USB

 

DynaKey.

 

Before

 

calling

 

for

 

service

 

or

 

mailing

 

in

 

your

 

unit

 

for

 

repair,

 

step

 

through

 

the

 

problem

 

isolation

 

procedures

 

below

 

to

 

make

 

sure

 

the

 

DynaKey

 

module

 

is

 

in

 

need

 

of

 

repair.

 

Also,

 

your

 

answers

 

to

 

these

 

questions

 

may

 

speed

 

the

 

servicing

 

of

 

your

 

DynaKey.

 

Troubleshooting Table 

The

 

following

 

table

 

provides

 

general

 

troubleshooting

 

tips

 

for

 

the

 

DynaKey.

 

If

 

you

 

experience

 

a

 

problem

 

with

 

your

 

DynaKey,

 

please

 

explore

 

the

 

possible

 

solution

 

options

 

in

 

this

 

table

 

before

 

replacing

 

any

 

component

 

in

 

the

 

system.

 

Symptom Probable 

Cause 

Solution 

DynaKey

 

keypad

 

not

 

working

 

Keylock

 

in

 

L

 

position

 

Turn

 

Keylock

 

to

 

another

 

position

 

 

Keyboard

 

not

 

powered

 

Possible

 

shorted

 

condition.

 

Power

 

for

 

USB

 

devices

 

is

 

controlled

 

by

 

a

 

USB

 

distribution

 

switch.

 

Some

 

keys

 

on

 

the

 

DynaKey

 

keypad

 

not

 

working

 

DynaKey

 

is

 

in

 

PC

 

Setup

 

mode

 

(LED

 

is

 

flashing

 

red/green)

 

Power

 

cycle

 

the

 

system.

 

 

DynaKey

 

hot

 

plugged

 

into

 

terminal

 

with

 

terminal

 

powered

 

on.

 

Re

‐

boot

 

the

 

system

 

Содержание RealPOS 5953

Страница 1: ...NCR RealPOS 5953 USB DynaKey Release 2 2 User Guide B005 0000 1457 Issue E...

Страница 2: ...operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR re...

Страница 3: ...D 1 4 Keylock Positions 1 5 Special PC Setup Keypad Layout 1 5 MSR 1 6 Speaker 1 6 Integrated 2 x 20 Customer Display 1 6 Chapter 2 Site Preparation Physical Environment 2 1 Operating Range 2 1 Storag...

Страница 4: ...SB DynaKey 5964 K030 3 3 Installing a 5953 K023 Checkstand Mount 3 5 Connecting to the Host Terminal 3 10 Powering Up 3 10 Special Keypad Mode 3 10 Normal Operating Mode 3 13 Installing and Calibratin...

Страница 5: ...NCR USB DynaKey Control Data Capture Registry Values 4 14 12 1 Inch USB DynaKey Video Drivers 4 16 Chapter 5 5953 USB DynaKey Migration Overview 5 1 Discussion 5 2 LCD 800x600 High Bright Long Life C...

Страница 6: ...he Back Cover 6 7 Removing the MSR 6 8 MSR Cleaning Cards 6 9 Removing the Speaker Assembly 6 10 Removing the Touch Board Option 6 11 Removing the Controller Board 6 12 Removing the LCD 6 14 Replacing...

Страница 7: ...v USB Connectors 6 23 Cables 6 24 DVI to DVI 6 24 Powered USB 12 V to 2 x 4 Locking Connector 6 24 DVI to CHAMP 6 24 DynaKey Cleaning Procedures 6 25 Cleaning the Glass 6 26...

Страница 8: ...May 2003 Release 2 2 Added Touch Model D Dec 2003 Added new mount E Jan 2004 Added section on connecting to a standard PC Safety and Regulatory Information The NCR RealPOS 5953 conforms to all applic...

Страница 9: ...s DynaKeys which are located beside the display The functions of these keys change depending on the software application appearing on the LCD The 5953 interfaces with the host terminal via two cables...

Страница 10: ...htness CG1 5953 8301 12 1 USB SVGA Active Matrix Color Display Touch Screen No Mount No MSR No Cables High Brightness CG1 Features DVI Communications Industry standard video communications USB Communi...

Страница 11: ...ications from the 5953 to the host terminal are through the Universal Serial Bus USB hub Cabinet Color The DynaKey is available in two color schemes Light Gray G11 Charcoal Gray CG1 External Standard...

Страница 12: ...D are shown as follows Status Condition Green DynaKey power on Orange LCD in standby mode or see note below Red FPGA reporting an error condition Flashing red green DynaKey keypad in PC Setup mode See...

Страница 13: ...ard input to prohibit use of normal functions R Retail Used when performing normal retail mode functions S Supervisor Used by the supervisor to provide highest level of workstation control in cases su...

Страница 14: ...clicks but it can be programmed to sound tones under control of the application program The speaker is tied to the speaker control of the host terminal so that whenever the terminal speaker sounds so...

Страница 15: ...nge Temperature 5 to 45 C Relative Humidity 10 to 90 Non condensing Atmospheric Pressure 3000 meters max Storage Range Condition Range Temperature 10 to 50 C Relative Humidity 10 to 90 Transit Range C...

Страница 16: ...rt 5V 5 500 mA External USB Port 5V 5 500 mA External USB Port 5V 5 500 mA Touch Screen Board Optional 5V 5 100 mA Power Consumption Typical Maximum 16 0 W 19 2 W Cable Length Limitations Configuratio...

Страница 17: ...Chapter 2 Site Preparation 2 3 Dimensions Standard Remote Table Top Mount 5964 K030 21139 470 mm 18 5 in 320 mm 12 6 in 255 mm 10 0 in...

Страница 18: ...illustrated below The DynaKey can also be rotated right and left of center shown by approximately 90 degrees as well as tilted from a vertical position to approximately 45 degrees shown 19909 213 mm 8...

Страница 19: ...Chapter 2 Site Preparation 2 5 There are two positions to install the post to the back of the DynaKey 19908 270 mm 10 75 in 200 mm 8 0 in 105 mm 4 13 in 140 mm 5 5 in...

Страница 20: ...s may make it impossible to implement the lowest heights The height of the DynaKey should be adjustable along the y axis Ideally the DynaKey should be adjustable between 41 55 inches from the floor to...

Страница 21: ...nches from the edge of the checkstand to the 7 8 9 key home row Most checkstands measure 24 26 inches wide In the event that the ideal adjustments are not feasible adjustability 12 18 inches from the...

Страница 22: ...the DynaKey The DynaKey mount should permit rotation of 2 60 degrees about the x axis from vertical If it is impossible to achieve the entire tilt range 22 40 degrees is acceptable 20621 0 Standing Ey...

Страница 23: ...9 Swivel Angle The DynaKey should be mounted directly in front of the cashier To accommodate off axis checkstands the DynaKey should swivel 37 degrees to the right and 37 degrees to the left of cente...

Страница 24: ...2 10 Chapter 2 Site Preparation...

Страница 25: ...by the appropriate safety agency for the country of installation Caution Use a grounding strap when installing this feature The DynaKey is fully assembled at the factory This section describes Serial...

Страница 26: ...on the bottom edge of the DynaKey module 19940 Serial Number Label Cable Connector Access The cable connectors are located on the bottom of the 5953 assembly Tilt display to access the cable connecto...

Страница 27: ...host terminal Mounting Options 5964 K030 Standard Remote Table Top Base G11 5964 K031 Standard Remote Table Top Base CG1 5953 K023 Checkstand Mount Each of the mounting options are discussed followed...

Страница 28: ...ey DVI connector Connect external USB devices to the DynaKey USB connectors optional Connect the terminal Powered USB cable to the DynaKey Powered USB connector Note As an option the DynaKey can be po...

Страница 29: ...t of the lower half of the Checkstand Base 17321 Checkstand Base Upper Half Thumbscrew Checkstand Base Lower Half Mounting Plate Side Cover 2 Slide the Side Cover off the lower half of the Checkstand...

Страница 30: ...3 6 Chapter 3 Hardware Installation 5 Remove the Thumbscrew and the Front Cover from the Checkstand Base Upper Half 17322 Checkstand Base Upper Half Front Cover Thumbscrew...

Страница 31: ...llation 3 7 6 Screw the Checkstand Base onto the back of the DynaKey 4 screws Note The back of the DynaKey has two sets of screw holes for mounting the base depending on user preference 21143 Base Pos...

Страница 32: ...rdware Installation 7 Route the cables through the upper half of the Checkstand Base Install the Thumbscrew and the Front Cover Be sure to leave enough slack in the cables to permit easy tilting of th...

Страница 33: ...be power from an external power brick 9 Route the cable s through the upper half of the Checkstand Base and install the Thumbscrew and the Front Cover Be sure to leave enough slack in the cable s to...

Страница 34: ...to an AC power source 2 Turn the Keylock on the DynaKey to the Ex position 3 Power on the system Special Keypad Mode The BIOS setup routine requires keys that are not present in the regular DynaKey ke...

Страница 35: ...er keys are pressed first pressing the 10 and 12 keys simultaneously will not put the DynaKey into the Setup Keypad Mode The status LED flashes red green to indicate that the keypad entered the Setup...

Страница 36: ...g held down 3 Press the F2 key to put it into the BIOS configuration routine 4 Use the special keypad layout to run the system s BIOS Configuration routine Note The DynaKey Setup Keypad Mode is provid...

Страница 37: ...neously This puts the keyboard back into its normal operating mode as shown Usually keys 22 23 and 21 25 are capped together by default 9 12 20069 8 7 4 5 6 1 2 3 0 CR F1 F2 26 27 28 29 30 31 32 33 1...

Страница 38: ...g Download the Calibration software from the NCR website http www ncr com a At this site select Support b Under Related Items Services select Drivers and Patches Retail Support Files Retail Platform S...

Страница 39: ...nstallation 3 15 5 Select the TSHARC 12 Controller Type and USB Controller Interface Next 6 Setup is ready to install Next Finish At this point the driver is loaded and functioning You do not have to...

Страница 40: ...3 16 Chapter 3 Hardware Installation Calibrating the Touch Screen 1 Run the Hampshire Control Panel Run Programs Hampshire TSHARC Control Panel 2 Select the Calibration tab 3 Select Configure...

Страница 41: ...3 17 The touch points default to 4 Point Calibration 4 points on the screen to touch The 7 Point is more accurate Choose which calibration you prefer and select OK Apply a Press the Calibration butto...

Страница 42: ...Select Accept at the end of the settings if you are satisfied with the results If not repeat the process Touch Screen Options After the touch screen is calibrated adjust the features to meet your pref...

Страница 43: ...ature The display has a time out function that causes the display to go blank after several minutes of inactivity The screen saving feature is controlled by NCR platform software integrated into the 5...

Страница 44: ...USB PlusPower connection but does have a standard USB Type A connection and a DVI connection Connect the DVI cable to the DynaKey DVI and PC connectors Connect the USB cable to the DynaKey Powered USB...

Страница 45: ...pressed providing auditory feedback to an operator of the keyboard This auditory feedback is optional The FPGA may be configured to make the sound or not to make the sound depending on the particular...

Страница 46: ...ts During USB initialization all USB devices are required to enumerate Each device reports its data and ID to the host where the Host USB driver sends the report to the corresponding USB Device Driver...

Страница 47: ...TONE FREQUENCY 0x21 TONE DURATION 0x22 TONE VOLUME 0x23 KEY_MATRIX_USAGE 0x31 NCR Proprietary HID Usages The report descriptors as emitted by the HID device should be consulted as the authority for t...

Страница 48: ...k up table It is organized in FPGA Offset order and contains pairs of 8 bit usages one pair per key position Values of zero produce no usage report Two different usages produce two simultaneous usages...

Страница 49: ...ide keys When you press a double high or double wide keycap the keyboard firmware sends the keycode for both keys When usages are the same only one keycode is sent Using the programmable key matrix fe...

Страница 50: ...4 6 E1 3E LSh F6 2 0 32 3 E1 3C LSh F3 0 3 6 17 E0 3B LCtl F2 0 7 14 4 E1 3D LSh F4 0 4 8 16 0 5E 6 0 5 10 5 E1 3E LSh F5 0 5 10 5 E1 3E LSh F5 0 2 4 6 E1 3F LSh F6 0 6 12 0 0 0 4 7 78 7 E1 40 LSh F7...

Страница 51: ...3 0 48 1 0 44 F11 6 3 102 25 0 58 Enter 3 1 50 0 0 0 4 0 64 26 0 3A F1 3 2 52 0 0 0 4 1 66 27 0 3B F2 3 3 54 0 0 0 5 0 80 28 0 3C F3 3 4 56 23 0 62 0 5 1 82 29 0 3D F4 3 5 58 0 0 0 7 0 112 30 0 3E F5...

Страница 52: ...ction 5 3 86 0 0 0 5 4 88 15 0 5D 5 5 5 90 0 0 0 5 6 92 0 0 0 5 7 94 0 0 0 6 0 96 24 0 37 Period 6 1 98 34 0 51 Down Arrow 6 2 100 22 0 62 0 6 3 102 25 0 58 Enter 6 4 104 35 0 52 Up Arrow 6 5 106 18 0...

Страница 53: ...frequency number given by the table of Note Numbers N and Frequencies freq listed in the following table Note Numbers and Frequencies Note N freq N freq N freq N freq N freq N freq A 0 28 24 110 48 4...

Страница 54: ...392 70 1568 94 6272 118 25088 Ab 23 104 47 415 71 1661 95 6645 119 26580 Note The frequency f is given by the equation 12 N 2 5 27 f This table provides the full set of frequencies defined however the...

Страница 55: ...report Each time SetClicks is invoked it reads Volume Frequency and Duration keyclick parameters from the registry If these parameters are not found in the registry default values are written to the...

Страница 56: ...y default matrix of the specific product located Next the registry is read for replacement values within the Keyboard Matrix All registry values found in the appropriate registry key are replaced with...

Страница 57: ...umber 3 A single keyboard usage to be installed for keynumber per key matrix section for PID_0321 DWORD 1Keywords are not case sensitive 2The Keywords frequency volume and duration and their values as...

Страница 58: ...t a keyboard matrix map The application operates as a memory resident background process for a duration that may be specified on the command line If no duration is specified the application remains re...

Страница 59: ...f seconds to remain resident waiting for additional devices to initialize 0 indefinitely 1 Keywords are not case sensitive and may be abbreviated to 3 or more characters Set USB Key Clicks Application...

Страница 60: ...s manner the command line can optionally contain strings of the form keyword value where keyword is one of the defined parameters and value is an optional numeric value to be applied to that key The f...

Страница 61: ...bility and connectivity The major advances are Standard Liquid Crystal Display LCD interface Full keyboard re programmability Added general purpose connectivity via on board port Flash programmable fi...

Страница 62: ...dge 5953 USB Color 800x600 High Bright Long Life LCD Yes Yes LCD Interface NCR Proprietary Industry Standard DVI Touch Option Yes Yes Hot Plug No Yes POS Checkout style keyboard Standard PS 2 with 35...

Страница 63: ...Key has an 800x600 High Bright Long Life Color LCD panel The USB and Wedge versions of the DynaKey employ similar panels with similar visibility and endurance characteristics LCD Interface The NCR 595...

Страница 64: ...the USB 1 1 protocol which is a newer and different bit serial protocol that operates at either 1 5 or 12Mbps The keyboard operates at 12Mbps Furthermore each of these protocols includes a software la...

Страница 65: ...nd the MSR and less widely used and thus customized HID devices such as the Keylock and Error Tone The USB DynaKey implements a standard seven port USB Hub internally which provides independent connec...

Страница 66: ...ferent keys were pressed When the same two keys are capped together the firmware must know this and send only one message With the 5953 Wedge DynaKey this is accomplished by using firmware that senses...

Страница 67: ...a programming steps Once the terminal has been set up with key assignments a replacement DynaKey will automatically receive the programmed key assignments Key assignments are sent from the registry wh...

Страница 68: ...the host software In both DynaKeys placing the key in the L locked position disables the keyboard In the Wedge DynaKey the MSR and the external scanner port are disabled In the USB DynaKey the MSR and...

Страница 69: ...r s application to be aware of the presence or absence of the MSR Scanner port The Wedge DynaKey contains an NCR proprietary RJ 45 connection for RS 232 based scanners This port has several technical...

Страница 70: ...h the internal hub The Wedge DynaKey does not have this capability Smartcard Reader The USB DynaKey has been designed to accommodate an external or internal Smartcard reader that connects through USB...

Страница 71: ...ulation Tool A GUI Active X control for Windows is available though non supported by NCR to simplify manipulation of the DynaKey keyboard re mapping registry entries Below is a screen shot of the GUI...

Страница 72: ...alues the values have not yet been used to replace the current values stored in the registry The new values may be written to the registry using the Write Registry button This is the only action that...

Страница 73: ...t assignments are shown and two new key usages may be selected from the drop down boxes Once selected the new value can be assigned using the OK button In the illustration below the top right key Key...

Страница 74: ...5 14 Chapter 5 5953 USB DynaKey Migration...

Страница 75: ...power down the terminal or PC and disconnect the terminal AC power cord Disconnect the cables from the workstation Caution To protect the internal circuitry from damage unplug the AC power cord and t...

Страница 76: ...rovides general troubleshooting tips for the DynaKey If you experience a problem with your DynaKey please explore the possible solution options in this table before replacing any component in the syst...

Страница 77: ...Ensure that magnetic stripe on card is up when swiped MSR harness loose or broken Ensure that the MSR harness is securely fastened to the DynaKey Controller Board and that none of the wires have pulle...

Страница 78: ...Green LED Internal LCD cable loose Re seat the LCD harness at the DynaKey Controller Board and LCD ends Internal backlight harness loose Ensure that the backlight harness is securely fastened to the D...

Страница 79: ...ssemble the DynaKey Warning Only properly trained personnel using proper grounding procedures should service the DynaKey Personal injury could occur or the DynaKey may be damaged Disassembling the Dyn...

Страница 80: ...emoving the Remote Table Top Mount 2 Remove the Left and Right Housings from the mount one screw on each side 19907 Screws 2 3 Remove the screws 4 that secure the Remote Table Top Mount to the DynaKey...

Страница 81: ...vice 6 7 Removing the Back Cover 4 Remove the Access Cover by applying pressure on the release tabs and then lifting up 19943a 5 Remove the 7 screws that secure the Back Cover and remove the cover 199...

Страница 82: ...ervice Removing the MSR 6 Disconnect the MSR Cable J1 from the Controller Board 7 Remove the screws 2 that secure the MSR assembly 8 Push the plastic latching tab down and remove the MSR assembly Scre...

Страница 83: ...SR module Note When reassembling the MSR notice there are actually two screws used to mount the MSR One was removed in the previous step 7 17193 MSR Screw MSR Cleaning Cards Part Part Number MSR Clean...

Страница 84: ...6 10 Chapter 6 Hardware Service Removing the Speaker Assembly 10 Disconnect the speaker cable from Controller Board 11 Slide the speaker out of the metal fingers on the LCD Bracket 20062 Speaker...

Страница 85: ...Chapter 6 Hardware Service 6 11 Removing the Touch Board Option 12 Disconnect the Touch Screen Cable 13 Remove the screws 2 that secure the Touch Board 20628 Touch Board Touch Screen Cable Screws...

Страница 86: ...ontroller Board 14 Disconnect the cables on the Controller Board LCD Backlight Connectors LCD Connector Speaker Connector LED Board Connector Keypad Connectors MSR Connector Keylock Connector MSR 2005...

Страница 87: ...dware Service 6 13 15 Remove the screws in the Controller Board and in the Connector Bracket 6 screws 16 Remove the board Note Verify all are cables free and out of the way prior to removal 20067 Scre...

Страница 88: ...ardware Service Removing the LCD 17 Remove the screws 4 that secure the LCD Bracket to the Front Bezel 20629 Screws 4 18 Remove the LCD Bracket Assembly Verify that all cables are free before removing...

Страница 89: ...o the LCD Bracket 20066 USB LCD Bracket Screws 4 LCD Replacing the Backlight After you remove the LCD from the frame you can replace the Backlight 1 Remove the screw that secures the Backlight 2 Caref...

Страница 90: ...6 16 Chapter 6 Hardware Service Removing the Touch Screen 20 Gently lift the Touch Screen from the cabinet 20630 Touch Screen Note Clean any lint from the glass and LCD before reinstalling...

Страница 91: ...Chapter 6 Hardware Service 6 17 Removing the Keypad 21 Remove the screws 3 that secure the Keypad to the Front Bezel 19924 Screws 3 22 Remove the keypad...

Страница 92: ...Chapter 6 Hardware Service Removing the Keylock Adapter Assembly 23 To Remove Keylock assembly squeeze the plastic retainers and push the Keylock assembly out the front of the unit 16990 Plastic Retai...

Страница 93: ...cing the Keylock assembly 1 Align the tabs and snap into place 2 Carefully route the wires through the bezel Re Assembling the DynaKey To re assemble the DynaKey module use the reverse order of the pr...

Страница 94: ...er Board Connector Identification 19936 Keypad J2 J3 MSR J1 Keylock J6 Not Used J4 Single Port External USB J9 LED J5 LCD Backlight J7 J8 Speaker J10 Not Used J14 LCD J18 DVI J16 Dual Port External US...

Страница 95: ...N c Unused 2nd DVI Link 6 DDC_CLK DVI DDC Clock 7 DDC_Data DVI DDC Data 8 n c No connection 9 CH1 of Channel 1 differential pair 10 CH1 of Channel 1 differential pair 11 GND TMDS Data 1 3 Shield Groun...

Страница 96: ...CK of Clock differential pair 25 C1 ENAVDDMAG Magna ENA_VDD 26 C2 TFT_SEL2 Magna Panel ID2 27 C3 TFT_SEL1 Magna Panel ID1 28 C4 TFT_SEL0 Magna Panel ID0 29 C5 GND Ground 30 GND Ground Powered USB Conn...

Страница 97: ...Chapter 6 Hardware Service 6 23 USB Connectors Pin Signal Name Typical Wiring Assignment 1 VBUS Red 2 D White 3 D Green 4 GND Black Shell Shield Drain Wire...

Страница 98: ...0 m 1416 C723 0040 DVI 5953 DVI Terminal Powered USB 12 V to 2 x 4 Locking Connector 20059 497 0424838 1 0 m 1416 C757 0010 497 0424839 4 0 m 1416 C757 0040 Powered USB 5953 Powered USB Terminal DVI t...

Страница 99: ...he following procedures 1 Disconnect the unit from the power outlet before cleaning 2 Use a soft cloth dampened lightly with a mild non abrasive soap water solution or 70 Isopropyl Alcohol 3 Gently wi...

Страница 100: ...olvent Thinner Benzene Compressed Air Solvents Bleach Cleaning the Glass 1 Spray an ammonia based glass cleaner on a soft cloth and gently wipe the glass screen clean Warning Do not use any other type...

Отзывы:

Нет отзывов

Бренды по названию

Популярные бренды

Загрузить еще бренды