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Service Level Troubleshooting

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Содержание 7169

Страница 1: ...Owner s Manual NCR 7169 Multifunction Printer Release 1 0 BCC5 0000 5349 Issue I...

Страница 2: ...otice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specif...

Страница 3: ...the NCR power supply will require you to test this power supply and NCR printer for FCC and CE mark certification Interface cable A shielded 360 degree interface cable must be used with this product T...

Страница 4: ...dungskabel Bei der Benutzung dieses Produkts mu ein abgeschirmtes 360 Grad Verbindungskabel benutzt werden Die Abschirmleitung mu entweder mit dem Rahmens des Ger tes oder der Erde verbunden sein oder...

Страница 5: ...v...

Страница 6: ...vi...

Страница 7: ...ul interference in which case the user will be required to correct the interference at his own expense Communication cables Shielded communication cables must be used with this unit to ensure complian...

Страница 8: ...rence Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du...

Страница 9: ...b dieses Ger t in einem Wohngebiet kann sch dliche St rung verursachen die auf Kosten des Benutzers behoben werden m ssen Kommunikationskabel Dieses Ger t mu in Uebereinstimmung mit Kategorie A FCC Ri...

Страница 10: ...llen Anforderungen der kanadischen St rung Verursachende Ger te Richtlinie Caution labels information Hot Surface Do not touch Surface chaude Ne pas toucher Hazardous Moving Parts Keep Fingers and Oth...

Страница 11: ...rinter Service Manual BCC5 0000 5350 NCR 7169 Multifunction Printer Parts Identification Manual BCC5 0000 5351 NCR 7169 Multifunction Printer Migration Guide BCC5 0000 5353 NCR 7169 Multifunction Prin...

Страница 12: ...7 Removing the packing material 7 Repacking the printer 8 Choosing a Location 8 Connecting the Cables 9 USB cable connection 10 Different types of Y cable routing method 11 RS 232 cable connection Opt...

Страница 13: ...face Description 44 Human interfaces 44 Using the Printer 45 Loading and Changing the Receipt Printer 46 Removing the paper roll 46 Loading the paper roll 48 Advancing the paper 49 Replacing the Ribbo...

Страница 14: ...MICR Check Reader Not Reading Properly 69 Stuck Cutter Blade 69 Clearing Paper Jams 72 Slip printing area 72 Flip mechanism area 73 Thermal area 74 Other Serious Problems 75 Contacting a Service Repre...

Страница 15: ...t Auto Reset option 90 Set Compatibility Top Margin option 91 Set Emulation Mode option 91 Set Slip Printing Width option 91 Set Platen Wait Time option 92 Set Compatible Bar Code length 92 Hardware O...

Страница 16: ...ver board Sub PCB 111 Fuse location and information 112 Chapter 4 Communication Communication Overview 113 Interface 113 Sending commands 113 Using BASIC to send commands 113 Communication Interface M...

Страница 17: ...connector 128 Ethernet connector 129 Cash drawer connector 130 Chapter 5 Command Command Conventions 132 Chapter 6 Reflashing the Printer Firmware Flash Utility Information 133 File configurations 13...

Страница 18: ...ly 151 Physical and Operating Environment 152 Temperature and humidity 152 Reliability 152 Dimensions and weight 153 Appendix B Reflashing the Printer Firmware Appendix C Lean Receipt Utility Appendix...

Страница 19: ...mand list 166 Horizontal positioning commands 168 Invalid command sample 169 Invalid command in middle of the line example 170 Printing layout Over the area 171 Appendix G Character Sets Overview 172...

Страница 20: ...dated the Replacing the Ribbon Cassette procedures Added the Clearing Paper Jams procedures D Jun 2020 Updated the Selecting Thermal Receipt Papers section E Sep 2020 Updated the Paper Low LED color f...

Страница 21: ...he 7169 to be connected to any host computer that uses the USB communication interface The printer is also available with an RS 232C or a LAN communication interface as option With thermal printing te...

Страница 22: ...g Standard pitch host selectable 15 2 characters per inch 44 columns Compressed pitch host selectable 19 0 characters per inch 56 columns ECO feature Resident bar codes Code 39 Code 93 Code 128 UPC A...

Страница 23: ...per inch 55 columns Printing of forms up to five plies Front insertion of forms with forms stop Side insertion of forms with override of forms stop Automatic and manual insertion of forms Form alignm...

Страница 24: ...PC Code Page 852 Slavic PC Code Page 858 with Euro symbol PC Code Page 860 Portuguese PC Code Page 862 Hebrew PC Code Page 863 French Canadian PC Code Page 864 Arabic PC Code Page 865 Nordic PC Code...

Страница 25: ...ctor supports 2 cash drawers History Flash ROM for custom settings Audible tone controlled by application Note The 7169 Printer does not have a paper journal The journal is kept electronically by the...

Страница 26: ...but it can be replaced overtime if needed Only a trained service representative may replace the print head To determine if the print head needs to be replaced refer to Service Level Troubleshooting o...

Страница 27: ...rom host computer to printer DC power cable Remote power supply USB plus power cables Cash drawer cables may be ordered from other equipment suppliers Removing the packing material To remove the packi...

Страница 28: ...ing and billing Choosing a Location The 7169 Multifunction Printer takes up a relatively small counter space and may be set on or near the host computer Make sure there is enough room to open the rece...

Страница 29: ...e 2 Connect the communication cable to the printer and to the host computer connector Warning To avoid shorting cash drawer connector pins be careful not to insert the USB connector into the cash draw...

Страница 30: ...1 10 NCR 7169 Multifunction Printer USB cable connection...

Страница 31: ...NCR 7169 Multifunction Printer 1 11 Different types of Y cable routing method...

Страница 32: ...1 12 NCR 7169 Multifunction Printer RS 232 cable connection Optional Note If the RS 232 serial cable has a ferrite bead on one side connect the side without the ferrite bead to the printer...

Страница 33: ...NCR 7169 Multifunction Printer 1 13 Ethernet cable connection Optional...

Страница 34: ...have become attractive to the POS industry for a couple of reasons Additional POS devices Some POS systems are required to host more peripherals than can be supported by two RS 232 ports typical in a...

Страница 35: ...om support support_drivers_patches asp Host configuration Verify that the proper hardware has been installed in the host PC The following steps are applicable to systems running on a Windows POSReady...

Страница 36: ...nfiguration process Caution Be extremely careful in changing any of the printer settings to avoid changing settings that might affect the performance of the printer To reset the printer do any of the...

Страница 37: ...from the rear of the printer 3 While pressing down the paper feed button reconnect the power cable The printer beeps and prints the Main Menu 4 Press the paper feed button according to the number of...

Страница 38: ...1 18 NCR 7169 Multifunction Printer By following the above steps the sub menu will appear as follows...

Страница 39: ...tion form indicates the printer individual information and configurations Installing the USB Virtual COM port driver for printer Windows POSReady 7 To install the USB Virtual COM Port Driver for print...

Страница 40: ...nized The Driver Software Installation window is displayed Select Skip obtaining driver software from Windows Update to skip getting driver software from Window Update The following window is displaye...

Страница 41: ...NCR 7169 Multifunction Printer 1 21 4 Select Update Driver Software...

Страница 42: ...1 22 NCR 7169 Multifunction Printer 5 Select Browse my computer for driver software 6 Select Browse and then select the Edgeport Driver folder...

Страница 43: ...NCR 7169 Multifunction Printer 1 23 7 Select Next The system starts installing the printer driver...

Страница 44: ...for printers on a Windows 8 system follow these steps 1 The printer beeps when it is plugged in to show the USB device is recognized Device Setup window displays that the Installing Receipt EPiC Inter...

Страница 45: ...NCR 7169 Multifunction Printer 1 25 3 Select Update Driver Software...

Страница 46: ...1 26 NCR 7169 Multifunction Printer 4 Select Browse my computer for driver software 5 Select Browse and then select the Edgeport Driver folder...

Страница 47: ...NCR 7169 Multifunction Printer 1 27 6 Select Next...

Страница 48: ...1 28 NCR 7169 Multifunction Printer The system starts installing the USB Virtual COM port driver for printers...

Страница 49: ...NCR 7169 Multifunction Printer 1 29 When the installation is complete the following window is displayed...

Страница 50: ...Windows 8 system follow these steps 1 The printer beeps when it is plugged in to show the USB device is recognized The Device Setup window displays that the Installing Receipt EPiC Interface process i...

Страница 51: ...NCR 7169 Multifunction Printer 1 31 4 Select Browse my computer for driver software 5 Select Browse and then select the Edgeport Driver folder 6 Select Next...

Страница 52: ...1 32 NCR 7169 Multifunction Printer The system starts installing the printer driver When the installation is complete the following window is displayed...

Страница 53: ...eps 1 Open the Device Manager window 2 Make sure that the NCR 7167 Receipt Slip Printer and the EPIC Port are installed Note The NCR 7167 Receipt Slip Printer is the defined USB VID PID Vendor ID Prod...

Страница 54: ...1 34 NCR 7169 Multifunction Printer 3 Open the Edgeport utility and make sure the Port is assigned...

Страница 55: ...anager window 2 Make sure that the NCR 7167 Receipt Slip Printer and the EPIC Port are installed Note The NCR 7167 Receipt Slip Printer is the defined USB VID PID Vendor ID Product ID of the NCR Singl...

Страница 56: ...1 36 NCR 7169 Multifunction Printer 3 Open the Edgeport utility and make sure the Port is assigned...

Страница 57: ...Manager window 2 Make sure that the NCR 7167 Receipt Slip Printer and the EPIC Port are installed Note The NCR 7167 Receipt Slip Printer is the defined USB VID PID Vendor ID Product ID of the NCR Sing...

Страница 58: ...pen the Edgeport utility and make sure the Port is assigned Uninstalling the drivers Windows POSReady 7 To uninstall the printer driver on a Windows POSReady 7 system follow these steps 1 Open the Edg...

Страница 59: ...NCR 7169 Multifunction Printer 1 39 3 Select Uninstall and then follow the on screen instructions The following window is displayed 4 Select Yes...

Страница 60: ...1 40 NCR 7169 Multifunction Printer The system uninstalls the driver and then displays the following window 5 Select Yes to completely uninstall the driver and to restart the PC...

Страница 61: ...1 Windows 8 To uninstall the printer driver on a Windows 8 system follow these steps 1 Open the Edgeport utility 2 Select the Advanced tab 3 Select Uninstall and then follow the on screen instructions...

Страница 62: ...1 42 NCR 7169 Multifunction Printer 4 Select Yes The system uninstalls the driver and then displays the following window 5 Select Yes to completely uninstall the driver and to restart the PC...

Страница 63: ...ws 10 To uninstall the printer driver on a Windows 8 system follow these steps 1 Open the Edgeport utility 2 Select the Advanced tab 3 Select Uninstall and then follow the on screen instructions The f...

Страница 64: ...the printer does not print or operate if the cover is open Cover Open Latch the Top Cover Printer Door can be opened by lifting the latch Paper Feed button located on the top front side of the printer...

Страница 65: ...links or the host computer indicates that there is a problem refer to Troubleshooting Problems on page 64 for more information 2 To perform a Configuration check optional reset the printer while holdi...

Страница 66: ...h a transaction Depending on the application the host computer may alert you when the paper is low Amber LED blinks fast the paper is out Change the paper immediately or data may be lost Caution Do no...

Страница 67: ...NCR 7169 Multifunction Printer 1 47 2 Remove the used roll...

Страница 68: ...Tear off the end of the new roll so that the edge is loose 1 Place the new roll in the bin with a little extra paper extending over the front Note Make sure that the paper unrolls from the bottom of...

Страница 69: ...r off blade Advancing the paper To advance the paper follow these steps 1 Press the Paper Feed button on the operator panel to advance the paper The cover must be closed To ensure print quality and pr...

Страница 70: ...the Ribbon Cassette Change the ribbon cassette when the print is too light or the ribbon is frayed Removing the ribbon cassette 1 Open the slip front cover 2 Using the handle on the cassette pull the...

Страница 71: ...e left and right sides of the ribbon cassette as guides mount the ribbon cassette assembly onto the metal catches on the printer slip frame and then push the ribbon cassette assembly into place Note A...

Страница 72: ...tifunction Printer 2 To tighten or correct the position of the ribbon fabric rotate the knob clockwise until the ribbon fabric is properly inserted between the ribbon shield and the print head 3 Close...

Страница 73: ...eck endorsement To print on forms or checks follow these steps 1 Position the form or check on the slip table a Insert the top first with the print side up b Slide the form or check to the right until...

Страница 74: ...he 7169 can print on forms up to four parts thick For more information about the type of forms that can be used refer to Ordering forms on page 60 2 Follow the instructions from the host computer The...

Страница 75: ...lip table face down with the MICR characters to the right as shown in the following illustration b Slide the check to the right until it aligns with the guide or wall c Slide the check toward the back...

Страница 76: ...ad If the check is verified as good it is then validated If the check is not verified as good it is not validated Note Do not hold or keep the check from moving during the MICR check reader transactio...

Страница 77: ...ey considerations but not necessarily all for purchasing papers Requirement Specification Quality Control The supplier must have processes and procedures in place to ensure that a consistent quality i...

Страница 78: ...d not transfer to the print head when heated The paper must allow for crisp lines to be produced when the paper is heated The paper should be sourced in accordance with health and safety with environm...

Страница 79: ...aper weight 44 70 gsm Paper caliper thickness 44 70 um Paper Winding Direction Thermal coating facing out Smoothness 300 sec min ISO 5627 Dynamic sensitivity Energy to be equal to or less than 11 2 mJ...

Страница 80: ...es information on other thermal papers tested with the NCR 7169 printer Paper Manufacturer Media Model Notes Koehler Blue4est For more information refer to https www koehlerpaper com en products Therm...

Страница 81: ...xternal Power Supply 7197 K510 AC Cables for External Power Supply US Power Cord no plug 1416 C325 0030 UK Power Cord 1416 C321 0030 SEV Power Cord 1416 C320 0030 Australian Power Cord 1416 C322 0030...

Страница 82: ...ype Alias Number Cash Drawer Cable 1 8 meters 1639 K044 1639 K043 1639 K213 0 6 meter Y Cable 1416 C372 0006 1639 K045 0 9 meter Y Cable 1432 C516 0009 Narrow 58mm Width Paper Guide 58 mm 7199 K058 CA...

Страница 83: ...he inside of the printer with any kind of cleaner as this may damage the thermal print head and electronics If the thermal print head appears dirty wipe it with cotton swabs and isopropyl alcohol If s...

Страница 84: ...rmation refer to Contacting a Service Representative on page 75 Red LED is Off or Printer Will Not Print Cause What to Do Where to Go Cables may not be connected properly Check all cable connections M...

Страница 85: ...the receipt cover and check the knife Clear any jammed paper Tear off any excess paper against the tear off blade None Contact a service representative if the above steps do not solve the problem Refe...

Страница 86: ...r location If the print head is overheating because of printing high density graphics continuously reduce the graphics print density Refer to Physical and Operating Environment on page 152 for the rec...

Страница 87: ...Contact a service representative if this does not resolve the problem Refer to Contacting a Service Representative on page 75 Note The thermal print head does not normally require cleaning if the reco...

Страница 88: ...sert the form or check from the side so it can slide over the form stopper Then align it with the guide or wall and with an preset mark made on the slip table for customer forms Refer to Printing on F...

Страница 89: ...read head with cotton swabs and isopropyl alcohol None Contact a service representative if the above steps do not resolve the problem Refer to Contacting a Service Representative on page 75 Stuck Cutt...

Страница 90: ...Troubleshooting Problems 2 70 b Flip to fully open the front cover 2 Flip to open the top cover The cutter blade is in the extended position...

Страница 91: ...at the paper exit area 4 Close the top cover A and then the front cover B When the printer detects that both covers are closed the moving blade automatically retracts the exposed blade back to the cu...

Страница 92: ...occur on any of the following printer areas Slip printing area Flip mechanism area Thermal area Slip printing area If the paper jam occurs on the slip printing area do the following steps 1 Open the...

Страница 93: ...eshooting Problems 3 Close the front cover Flip mechanism area If the paper jam occurs on the flip mechanism area do the following steps 1 Open the flip door cover 2 Remove the jammed paper and any pa...

Страница 94: ...Troubleshooting Problems 2 74 3 Close the flip door cover Thermal area If the paper jam occurs on the thermal area refer to Stuck Cutter Blade on page 69 for procedures...

Страница 95: ...ot communicate with host Contacting a Service Representative For serious problems such as the printer not printing not communicating with the host computer or not turning on contact an NCR authorized...

Страница 96: ...s Printer Configuration allows configuration of the printer using a Configuration Menu that is printed on a receipt For more information refer to Level 1 Diagnostics Printer Configuration on page 78 L...

Страница 97: ...closed Note Failure causes turning on the Printer Status Amber LED until the Top Cover or Printer Door is closed 6 Return the Dot Impact Head to home position Note Failure causes turning on the Print...

Страница 98: ...rt numbers for example COMx to the printer The information that determines the assigned port number is stored in the host computer and not in the printer This assignment is made in one of three ways T...

Страница 99: ...rinter to use an RS 232C serial interface the Configuration Menu can be used to set the following RS 232C specific settings Set a baud rate 115200 57600 38400 19200 9600 baud Set the number of data bi...

Страница 100: ...Service Level Troubleshooting 3 80...

Страница 101: ...3 81 Service Level Troubleshooting USB interface settings Standard model To change the USB Interface setting select USB Type in the hardware menu Ethernet interface settings Option...

Страница 102: ...Service Level Troubleshooting 3 82...

Страница 103: ...3 83 Service Level Troubleshooting...

Страница 104: ...bleshooting 3 84 Save parameters This function allows to save the selected communication settings or return to the communication settings to select additional options Press the Paper Feed button for t...

Страница 105: ...ption Platen wait time To select the Emulation Software setting press the Paper Feed button according the number of clicks associated to the setting Note Default settings are marked with asterisks Rec...

Страница 106: ...allows for increased print speed or provides the ability to check for the completion of each print line When the Receipt Synchronization is enabled the highest print speed is achieved but the verifica...

Страница 107: ...13 To select a lines per inch option press the Paper Feed button Carriage return usage This function allows the printer to ignore or use the Carriage Return hexadecimal 0D command depending on the app...

Страница 108: ...the Paper Feed button Set font type option This function enable user to select the font type of the receipt printing as follows Caution Be extremely careful in changing any of the printer settings Th...

Страница 109: ...printing The selections are OFF or ON The end result is to print 48 characters in one line To select a Char 48 column print option press the Paper Feed button Set PDF417 Max Column print This functio...

Страница 110: ...iguration menu Answer No to the questions printed on the receipt until you come to the instructions for Auto Reset Caution Be extremely careful in changing any of the printer settings This is to avoid...

Страница 111: ...Feed button Set Emulation Mode option Printer emulations determine the commands that are available to the printer Caution Be extremely careful in changing any of the printer settings This is to avoid...

Страница 112: ...ers to select the wait time that the paper uses for detection To select a platen waiting time option press the Paper Feed button Set Compatible Bar Code length This function allows users to set a comp...

Страница 113: ...ly changing other settings that might affect the performance of the printer To select a USB type press the Paper Feed button Set USB Speed Set the USB speed using the configuration menu Select Hardwar...

Страница 114: ...re Options in the Configuration Menu and answer the questions printed on the receipt Caution Be extremely careful in changing any of the printer settings This is to avoid inadvertently changing other...

Страница 115: ...ary The factory setting is 100 Warning Choose an energy level no higher than necessary to achieve a dark printout Failure to observe this rule may result in a printer service call or voiding of the pr...

Страница 116: ...itions 60 seconds after power on 1 second after one transaction The printer exits from standby mode to normal mode in the following criteria Printer receives any data Feed key is pressed Slip cover is...

Страница 117: ...r powers off after it goes to standby mode Once the device enters the power off mode all LED are turned off If the feed key is pressed the printer exits power off mode and enters normal mode Caution B...

Страница 118: ...tion Be extremely careful in changing any of the printer settings This is to avoid inadvertently changing other settings that might affect the performance of the printer To select a knife option press...

Страница 119: ...les the paper low sensor for particular printer configurations To select an option press the Paper Feed button Set Color Paper option This function allows users to set the color paper for the receipt...

Страница 120: ...Service Level Troubleshooting 3 100 Set Buzzer Tone This function allow users to set the buzzer tone to low middle or high To select an option press the Paper Feed button...

Страница 121: ...for power LED control Caution Be extremely careful in changing any of the printer settings This is to avoid inadvertently changing other settings that might affect the performance of the printer To se...

Страница 122: ...ordic Code page 866 Cyrillic Code page 874 Thai Code page 1252 Windows Latin 1 Code page 1256 Windows Arabic Code page Katakana Code Page 932 Configurable on Asian Mode setting Code Page 936 Configura...

Страница 123: ...e from the main menu press the Paper Feed button twice as short click and hold the button until a beep sound is generated The following sub menu will be displayed 2 To set code page press the feed key...

Страница 124: ...will be displayed EEPROM to Default Settings This selection resets the configuration to the default settings Caution Be extremely careful in changing any of the printer settings This is to avoid inad...

Страница 125: ...appropriate motors or devices and disables printing to prevent damage Paper out Cover open Knife unable to home Thermal print head too hot Power supply voltage out of range The Printer Status Green L...

Страница 126: ...ck 4 Blinks Print block 5 Blinks Cutter block 6 Blinks In User Mode of Printer Status LED a system controls LED by the LED Control Request pattern LED pattern and the indication timing are specified b...

Страница 127: ...rinter Status LED a system controls LED by the LED Control Request pattern LED pattern and the indication timing are specified by a system Errors Color Bezel LED Flip Jam AMBER 1 Blink Pause 5 seconds...

Страница 128: ...emote diagnostics keep track of the following tallies and print them on the receipt during the print test Serial number Model number CRC number Number of receipt lines printed Number of knife cuts Num...

Страница 129: ...3 109 Service Level Troubleshooting PC Board connector locations and designations Main PCB Sub PCB...

Страница 130: ...Service Level Troubleshooting 3 110 Driver board Main PCB...

Страница 131: ...3 111 Service Level Troubleshooting Driver board Sub PCB...

Страница 132: ...oubleshooting 3 112 Fuse location and information Location Part description Specifications F1 25H5000G skygate or equivalent 125V 5A F2 F3 25H3000G skygate or equivalent 25H3000G skygate or equicalent...

Страница 133: ...interface Sending commands After the communication link is established commands can be sent to the printer This section describes how to send commands to the printer using DOS and BASIC Note This sect...

Страница 134: ...t the following RS 232C specific settings Set a baud rate 115200 57600 38400 19200 9600 baud Set the number of data bits to seven or eight Set the number of stop bits to one or two Enable or disable p...

Страница 135: ...settings Standard model USB Interface setting can be changed by selecting USB Type in the Hardware menu USB Type ION EpiC 1 Click NonION NHPI 2 Clicks NonION PRTR 3 Clicks Enter code then hold Button...

Страница 136: ...4 116 Communication Ethernet Interface Settings Option Press the Paper Feed button for the communications settings you want...

Страница 137: ...Communication 4 117...

Страница 138: ...nication Save parameters This function allows to save the selected communication settings or return to the communication settings to select additional options Press the Paper Feed button for the optio...

Страница 139: ...re receipt without pausing between characters or lines transmitted If the application sends data at 9600 baud and pauses between lines for as little as 50 milliseconds the printer will not be able to...

Страница 140: ...nds 0 4 seconds 0 4 seconds 44 20 0 88 seconds 0 44 seconds 0 2 seconds 44 40 1 76 seconds 0 88 seconds 0 4 seconds RS 232C technical specifications This section describes the pin settings for the con...

Страница 141: ...cket UDP Socket SNMP DHCP HTTP Transport Layer TCP UDP Network Layer IP ICMP ARP Data Link Layer CSMA CD Physical Layer 10BASE t 100BASE TX IEEE802 3 Conforming Auto negotiation 10 100Mbps Full Half D...

Страница 142: ...port protocol UDP IP MIB support Part of MIB II RFC1213 Part of HOST Resource MIB Part of Printer MIB PDU support Get Request Get Next Request Get Response Trap Port number of Server 161 Port number f...

Страница 143: ...ort protocol TCP IP Items to configure IP address Subnet mask Default Gateway DHCP DHCP address TCP max connection Ethernet Physical LAN speed LAN Real Time Command Protocol Link down timeout TCP idle...

Страница 144: ...tus commands and its statuses When the Ethernet RTC Protocol setting is TCP it is used through sending and receiving of real time commands The communication procedure is as follows 1 Client PC connect...

Страница 145: ...s 1 Client PC connects to the UDP socket through the defined port number of the printer 2 Client PC sends the status command and receives the status from the printer throughUDP socket Multiple connect...

Страница 146: ...ble Connector RS 232C Connector Ethernet Connector Cash Drawer Connector Power cable connector The control cards received 24VDC 10 power through a 3 pin Mini DIN plug which mates with an integral shie...

Страница 147: ...HOST function with Type A connector and the second port is for the Device function with Type B connector It does not support USB host port and device port at the same time USB version Version 2 0 Hig...

Страница 148: ...4 128 Communication RS 232C communication connector The serial I F connector is a 9 pin D SUB Male type connector with the following pin assignments...

Страница 149: ...ndard Fully integrated IEEE 802 3 802 3u 100 Base TX 10 Base T Physical Layer Speed Auto Negotiation 10Mbps 100Mbps Full Half Duplex Connector pin assignment The Ethernet I F connector is an 8P8C modu...

Страница 150: ...4 130 Communication Cash drawer connector The Cash drawer connector is located at the rear of the printer It is a 6 pin modular type connector with the following pin assignments...

Страница 151: ...Communication 4 131...

Страница 152: ...Configuring the printer to customize Unless otherwise noted any of the commands may be used in any combination to communicate with the printer from a program in a host computer To allow the graceful h...

Страница 153: ...ows Command Line Flash Utility File configurations The following kinds of firmware loads can be sent to the printer Boot Firmware Boot Firmware for Ethernet Main Firmware Single Byte Font SBCS Two Byt...

Страница 154: ...pt 7169_DBCS_V2201 sfn Korean CP949 Receipt Simple Chinese CP936 Receipt Traditional Chinese CP950 Receipt The following items need to be noted The noted font files are included on LPIN A370 0050 0000...

Страница 155: ...d IMF program for 7168 23X3 22X3 1223 7169 6321 9001 m Download firmware main program i Download firmware IPL program l Download firmware IPL LAN program for 7197 5XX1 6XX1 7XX1 9XX1 a Download ANK fo...

Страница 156: ...eter print default Print printer configuration form noprint Bypass printing printer configuration form status opt Optional for Return Status Optional Parameter noretstat default Utility will not retur...

Страница 157: ...rinter Boot Firmware for LAN 7198RoL_V5464 mfw 7198 RoL Printer Main Firmware Note These are examples only The firmware version varies based on the printer and when updates are provided To reflash a f...

Страница 158: ...accessed by connecting the Host PC to the printer via the network and entering the printer s IP address in the Web browser address bar Example http 192 168 1 1 main html in the Web browser The Host PC...

Страница 159: ...ng Page This section discusses the display format of the Ethernet Network Configuration page Top page The Top page displays the Ethernet Configuration screen To display the Ethernet Configuration sett...

Страница 160: ...ield Select an option from the drop down list 2 Select SAVE CONFIGURATION to save the new ethernet configuration in the printer ROM If all values are valid and the saving process is successful the Sav...

Страница 161: ...7 141 Configuration Network...

Страница 162: ...ation message is displayed To reset printer settings and apply a new ethernet configuration select RESET PRINTER Error Message page When the Ethernet configuration values are invalid the values entere...

Страница 163: ...teway Note To manually enter the Default Gateway address disable DHCP DHCP Enabled Specifies how the IP address is assigned Enabled IP address is automatically assigned from the server Disabled IP add...

Страница 164: ...Time of Time out for Link Down 120 min Specifies the Link Down time out The maximum Link Down time out is 120 minutes When the value is set to zero time out is disabled Time of Time out for Idle 2 min...

Страница 165: ...plays the MAC address of the printer Ethernet interface The MAC address for each Ethernet interface is unique and unchangeable Physical Layer Auto Specifies the Speed and Duplex settings The following...

Страница 166: ...nity name has a maximum length of 16 characters Read Write Specifies the SNMP community read write name The community name has a maximum length of 16 characters SNMP IP Trap1 setting Items Default val...

Страница 167: ...fault value Detail TRAP Disable Specifies the SNMP TRAP settings Enable Disable Address 0 0 0 0 Specifies the host address that receives SNMP TRAP Community Name Specifies the SNMP TRAP community name...

Страница 168: ...andard 10 x 7 Dots Compressed 10 x 7 Dots Character Size 0 0525 inch wide by 0 092 inch high 0 057 inch wide by 0 097 inch high Character Spacing 15 25 characters per inch horizontal Character Pitch 1...

Страница 169: ...ent on the Line Spacing 300 characters per second at 13 9 CPI Note Speed is dependent on the number of columns 40 column width Print Order Descending Descending Line Spacing 7 52 lines per inch defaul...

Страница 170: ...millimeters 1 2 millimeters 3 15 inches 0 02 inches 0 047 inches 58 millimeters 0 5 millimeters 1 millimeters 2 28 inches 0 02 inches 0 039 inches Without Check Flip Option 2 00 inches minimum 8 50 i...

Страница 171: ...pply Mode NCR 60W Ext Pwr Maximum allowable printing cycle power consumption is 60 watts NCR 75W Power Supply Mode NCR 75 Ext Pwr Maximum allowable printing cycle power consumption is 75 watts Power f...

Страница 172: ...ermits operation after drying out and stabilizing at room temperature Reliability The numbers in the table refer to the Mean Cycle Between Failure MCBF for the items indicated Note Reliability statist...

Страница 173: ...cations Dimensions and weight Height 178 millimeters 7 01 inches Width 192 millimeters 7 56 inches Depth 304 5 millimeters 11 99 inches Weight Flip model 3 70 kilograms 8 2 pounds Non flip model 3 50...

Страница 174: ...flash the firmware and font files to the printer Note For the detailed procedure refer to the NCR Printer Flash Utility Owners Guide from the NCR web site http www5 ncr com support support_drivers_ p...

Страница 175: ...ed to set the printer Eco setting from the utility For detailed procedure refer to the Lean Receipt utility user manual from the NCR web site http www5 ncr com support support_drivers_ patches asp Cla...

Страница 176: ...racters printed on the receipt station Receipt station The following two illustrations show the dot patterns of sample characters for standard pitch 15 6 CPI and compressed pitch 20 3 CPI Note Compres...

Страница 177: ...tch 13 x 24 dots in character cell 44 characters columns per line Compressed pitch 10 x 24 dots in character cell 56 characters columns per line Double byte character 24 x 24 dots in character cell 24...

Страница 178: ...lumns per line Compressed pitch 10 x 24 dots in character cell 42 characters columns per line Double byte character 24 x 24 dots in character cell 17 characters columns per line Graphics 424 addressab...

Страница 179: ...on The Thai code page function is validated when the following conditions are selected Online mode Asian Mode OFF Code Page 874 Thai Character Configuration Thai character consists of a maximum of fou...

Страница 180: ...E 160 Thai Font Support...

Страница 181: ...have a top and below level Top level Above level characters Characters encircled in blue are Top level or Above level characters Characters encircled in red and purple and the character can be both t...

Страница 182: ...racter If they are valid it merges these characters image with the Base character s image If it is an invalid character it will be ignored Notes for this Function This function supports standard pitch...

Страница 183: ...ai Font Support E 163 Limitation The unicode command is ignored under the Thai code page function When the Asian mode ON the Thai character image is not combined and each character is printed separate...

Страница 184: ...page 1256 Contextual forms Word ligatures Reverse the Arabic strings These features can be used based on the proportional font and with the following conditions Arabic Proportional font exists in the...

Страница 185: ...ight margin The printer receives data that reverses the Arabic string and prints the data using the Arabic format which is right to left Proportional font The printer has the following resident propor...

Страница 186: ...ic Commands in detail Invalid command list The following table contains a list of commands that are not available if a new Arabic character is used Command Command name Remarks ESC DC2 Select 90 degre...

Страница 187: ...Select Superscript or subscript modes The following table contains a list of commands that are ignored if the command is sent in the middle of a line that includes an Arabic character Command Command...

Страница 188: ...Arabic Font Support F 168 Horizontal positioning commands Example HT Horizontal Tab 6 12 18 Invalid case for horizontal tab...

Страница 189: ...ample The example below shows the condition for an invalid command Example ESC DC2 Select 90 degree counterclockwise rotated print Express a code as follows Proportional font code of Arabic include Lo...

Страница 190: ...abic Font Support F 170 Invalid command in middle of the line example The following example shows the condition for an invalid command in the middle of the line Example DC2 Select double wide characte...

Страница 191: ...F 171 Arabic Font Support Printing layout Over the area If the Arabic character line exceeds printable area it will be printed as follows...

Страница 192: ...de Page 862 Hebrew PC Code Page 863 French Canadian PC Code Page 864 Arabic PC Code Page 865 Nordic PC Code Page 866 Cyrillic PC Code Page 1252 Windows Latin 1 PC Code Page 1256 Arabic Contextual PC C...

Страница 193: ...G 173 Character Sets Code Page 1251 Romania Code pages 437 850 852 and 858...

Страница 194: ...Character Sets G 174 Code pages 860 862 863 and 864...

Страница 195: ...G 175 Character Sets Code pages 865 866 874 and 1252...

Страница 196: ...Character Sets G 176 Code page 1256 and Katakana...

Страница 197: ...G 177 Character Sets Code page 932 1 of 9...

Страница 198: ...Character Sets G 178 Code page 932 2 of 9...

Страница 199: ...G 179 Character Sets Code page 932 3 of 9...

Страница 200: ...Character Sets G 180 Code page 932 4 of 9...

Страница 201: ...G 181 Character Sets Code page 932 5 of 9...

Страница 202: ...Character Sets G 182 Code page 932 6 of 9...

Страница 203: ...G 183 Character Sets Code page 932 7 of 9...

Страница 204: ...Character Sets G 184 Code page 932 8 of 9...

Страница 205: ...G 185 Character Sets Code page 932 9 of 9...

Страница 206: ...Character Sets G 186 Code page 936 simple Chinese 1 of 12...

Страница 207: ...G 187 Character Sets Code page 936 simple Chinese 2 of 12...

Страница 208: ...Character Sets G 188 Code page 936 simple Chinese 3 of 12...

Страница 209: ...G 189 Character Sets Code page 936 simple Chinese 4 of 12...

Страница 210: ...Character Sets G 190 Code page 936 simple Chinese 5 of 12...

Страница 211: ...G 191 Character Sets Code page 936 simple Chinese 6 of 12...

Страница 212: ...Character Sets G 192 Code page 936 simple Chinese 7 of 12...

Страница 213: ...G 193 Character Sets Code page 936 simple Chinese 8 of 12...

Страница 214: ...Character Sets G 194 Code page 936 simple Chinese 9 of 12...

Страница 215: ...G 195 Character Sets Code page 936 simple Chinese 10 of 12...

Страница 216: ...Character Sets G 196 Code page 936 simple Chinese 11 of 12...

Страница 217: ...G 197 Character Sets Code page 936 simple Chinese 12 of 12...

Страница 218: ...Character Sets G 198 Code page 949 Korean 1 of 16...

Страница 219: ...G 199 Character Sets Code page 949 Korean 2 of 16...

Страница 220: ...Character Sets G 200 Code page 949 Korean 3 of 16...

Страница 221: ...G 201 Character Sets Code page 949 Korean 4 of 16...

Страница 222: ...Character Sets G 202 Code page 949 Korean 5 of 16...

Страница 223: ...G 203 Character Sets Code page 949 Korean 6 of 16...

Страница 224: ...Character Sets G 204 Code page 949 Korean 7 of 16...

Страница 225: ...G 205 Character Sets Code page 949 Korean 8 of 16...

Страница 226: ...Character Sets G 206 Code page 949 Korean 9 of 16...

Страница 227: ...G 207 Character Sets Code page 949 Korean 10 of 16...

Страница 228: ...Character Sets G 208 Code page 949 Korean 11 of 16...

Страница 229: ...G 209 Character Sets Code page 949 Korean 12 of 16...

Страница 230: ...Character Sets G 210 Code page 949 Korean 13 of 16...

Страница 231: ...G 211 Character Sets Code page 949 Korean 14 of 16...

Страница 232: ...Character Sets G 212 Code page 949 Korean 15 of 16...

Страница 233: ...G 213 Character Sets Code page 949 Korean 16 of 16...

Страница 234: ...Character Sets G 214 Code page 950 traditional Chinese 1 of 12...

Страница 235: ...G 215 Character Sets Code page 950 traditional Chinese 2 of 12...

Страница 236: ...Character Sets G 216 Code page 950 traditional Chinese 3 of 12...

Страница 237: ...G 217 Character Sets Code page 950 traditional Chinese 4 of 12...

Страница 238: ...Character Sets G 218 Code page 950 traditional Chinese 5 of 12...

Страница 239: ...G 219 Character Sets Code page 950 traditional Chinese 6 of 12...

Страница 240: ...Character Sets G 220 Code page 950 traditional Chinese 7 of 12...

Страница 241: ...G 221 Character Sets Code page 950 traditional Chinese 8 of 12...

Страница 242: ...Character Sets G 222 Code page 950 traditional Chinese 9 of 12...

Страница 243: ...G 223 Character Sets Code page 950 traditional Chinese 10 of 12...

Страница 244: ...Character Sets G 224 Code page 950 traditional Chinese 11 of 12...

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