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Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the

NCR Customer Care Center

at 1-800-262-7782 and have the following information

available when you place the call.

•

Class/Model number of the defective equipment

•

Serial Number of the defective equipment

•

Equipment location in the store

•

Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note:

A work order must be opened for each device that is shipped for repair.

Содержание 6932

Страница 1: ...User Guide NCR Compact Alphanumeric 6932 Keyboard Release 1 0 BCC5 0000 5222 Issue C...

Страница 2: ...ditions of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become...

Страница 3: ...expense NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment othe...

Страница 4: ...terference VCCI International Radio Frequency Interference Statement Warning This is a Class A product In a domestic environment this product may cause radio interference in which case the user may be...

Страница 5: ...to ship replacement part s Transport the product in its original packaging to prevent impact damages If you do not have access to a computer you may leave a voice message at 1 800 528 8658 USA or Int...

Страница 6: ...he defective equipment Serial Number of the defective equipment Equipment location in the store Description of the problem including any system error codes error condition or guidance to the area of f...

Страница 7: ...Keyboard Status Indicator 6 Speaker 7 Extra Ports 7 Keylock 8 Magnetic Stripe Reader 9 Glide Pad 9 Numeric Keypad Layout 9 Double Wide High Keys 10 Double Key Error Detection 11 Ctrl Alt Del Protecti...

Страница 8: ...ard Connection 25 Operating System 25 Configuration Access 26 Utility Applications 26 Downloading the Utility Applications 28 NCR Matrix Maker Utility 29 Downloading the NCR Matrix Maker Utility 30 In...

Страница 9: ...aintenance and Troubleshooting Safety Reminders 50 Troubleshooting the Keyboard 51 Keyboard is not working 51 Some keys on the keyboard are not working 51 Numeric keypad is returning wrong keys 52 Spe...

Страница 10: ...ol Window 71 Speaker Information 71 Control 72 Keyboard Configuration Window 73 General Parameters Tab 74 Blocking Keys Tab 75 Control 76 Programmable Key Window 77 Description Table 77 Control 78 Sen...

Страница 11: ...ix Key Mapping Value Definition Window 96...

Страница 12: ...x Revision Record Issue Date Remarks A Jan 2018 First Issue B Feb 2022 Updated the keyboard cleaning procedure C Sep 2023 Updated the NCR Matrix Maker Utility...

Страница 13: ...le function keys It also provides superior compatibility through its support of the latest Object Linking and Embedding for Retail POS OPOS and JavaPOS to enable users to support the application and t...

Страница 14: ...yboard No Keylock No MSR GlidePad Black 6932 6312 9090 Compact Alpha USB Keyboard Keylock MSR GlidePad Black 6932 9602 9090 French Canadian Compact Alpha USB Keyboard GlidePad No MSR No Keylock Black...

Страница 15: ...Product Overview 1 3 6932 6002 6932 6012 9602 9612...

Страница 16: ...1 4 Product Overview 6932 6312 6932 9622...

Страница 17: ...andard features 32 Programmable POS function keys Keyboard status LED indicator Speaker One extra USB port Optional features 4 position key lock 3 track ISO MSR Glide pad Firmware Configured Features...

Страница 18: ...is the programmable key section Keyboard Status Indicator The following table provides description of the keyboard status indicators Indicator Description Num Lock Emits green light when the number p...

Страница 19: ...speaker tone function on the USB keyboards is not supported when the keyboard is connected to a standard PC The standard PC keyboard voltage tolerance is not sufficient to handle the extra power requ...

Страница 20: ...of those devices R Register Allows normal retail mode functions S Supervisor Allows supervisors to provide the highest level of POS terminal control such as refunds and running totals The following ta...

Страница 21: ...Upon setting the Calculator Telephone layout option flag in configuration data the keyboard firmware switches from the default calculator numeric keypad layout to the telephone numeric keypad layout I...

Страница 22: ...ys indicates that a double wide high keycap may be installed on the two adjacent keys The asterisk symbol indicates key locations that do not generate a key code when pressed simultaneously with anoth...

Страница 23: ...o the host system Only the Buffer Overflow Indication will be sent to the system In case auto detection of double height wide key is enabled if two keys are depressed with 18mS and those two keys posi...

Страница 24: ...If Ctrl Alt Del protection is enabled the keyboard recognizes Ctrl Alt Del key combination and sends the appropriate key code to the host system If Ctrl Alt Del protection is disabled the keyboard ign...

Страница 25: ...has undergone a drying process before its use Operation Range Condition Range Temperature 5 C to 45 C 41 F to 113 F Relative Humidity 10 90 Relative Humidity Barometric Pressure 15 2 to 0 2 psi up to...

Страница 26: ...he USB keyboards is not supported when the keyboard is connected to a standard PC The standard PC keyboard voltage tolerance is not sufficient to handle the extra power requirements of the programmabl...

Страница 27: ...Installation 2 15 Dimensions Weight Keyboard 1 1 kg 2 39 lb...

Страница 28: ...to the keyboard The keyboard also provides an additional USB port for Standard A plugs to connect low powered USB peripheral devices The following NCR cables can be used to establish connection betwe...

Страница 29: ...ve the cover from the keyboard 2 Connect the cable to the appropriate USB port and route the cable out of the keyboard through the cable management features USB type A to connect to a 5 V 100 mA USB p...

Страница 30: ...communicates through a USB interface and provides two USB ports located on its bottom side USB type A port connection for a 5 V 100 mA USB peripheral device USB type B port connection for a POS termi...

Страница 31: ...ssories are included with each NCR 6932 Keyboard Keyboard Model Accessories 6932 6002 1 key check sheet 1 2x1 25 inch key tip 1 2X1 25 inch key lens 32 1x 1 25 inch key lenses 6932 6012 6932 6312 6932...

Страница 32: ...ey check sheet included with the keyboard provides labels for customized keys on the keyboard Tip When placing labels on the key tips make sure that the key tip is clean and dry Use tweezers to precis...

Страница 33: ...tion on page 25 for information on how to configure a Double High Key Installing a Key Tip Place the Key Tip over its position on the keyboard and press the key until it snaps into place Note For 1x1...

Страница 34: ...2 22 Installation Insert the hands of the removal tool under each side of the Key Tip and carefully pull the tool upward until the Key Tip pops off its retainer clips...

Страница 35: ...tion the Key Lens over the Key Tip and then gently press the lens until it snaps and locks into place Note The snaps on the lens must be aligned with the indentations on the key tip Removing a Key Len...

Страница 36: ...make sure to turn off the PC or POS terminal Hot plugging can result in damage to the PC or POS terminal due to the increased power requirements of the keyboards 1 Turn off the POS terminal 2 Connect...

Страница 37: ...Connection The NCR Compact Alphanumeric 6932 Keyboard requires a high speed or full speed USB port for connection Operating System The NCR Compact Alphanumeric 6932 Keyboard requires either one of the...

Страница 38: ...ption Windows Windows Command Line Firmware Update Utility A command line tool that updates the firmware of the keyboard using the command prompt Windows GUI Firmware Update Utility A Graphical User I...

Страница 39: ...y mappings Define the keyboard configurations Define programmable keys Manage speaker control Linux Linux GUI Configuration Utility Matrix Maker Linux Linux Command Line Flash and Configuration Utilit...

Страница 40: ...e OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Keyboards 5 Select 6932 6xxx USB Compact Alpha 6 As appropriate for the Operating System selec...

Страница 41: ...uration 3 29 NCR Matrix Maker Utility The NCR Matrix Maker Utility provides programming capabilities to set the function of each key in the keyboard It supports the Compact Alpha and 64 Key keyboard m...

Страница 42: ...steps 1 Go to https www5 ncr com support support_drivers_patches asp 2 Select Retail Support Files NCR RealPOS and SelfServ Peripherals Keyboards and select any of the following 6932 2xxx USB 64 Key P...

Страница 43: ...estination directory of the software to be installed and then select Next to continue Note The default installation location of NcrMatrixMaker exe is the following For 32 bit operating systems C Progr...

Страница 44: ...hing the Matrix Maker Utility 1 To launch the Matrix Maker Utility do any of the following Select NCR Matrix Maker from the Start menu Select the Matrix Maker shortcut icon The application displays th...

Страница 45: ...e keyboard to be programmed and then select OK The application displays the main window and a virtual keyboard Note To know the assigned codes to a key hover the mouse pointer over the key The Code Le...

Страница 46: ...Menu Options This section provides information on the functions of each menu option in the Matrix Maker Utility For more information refer to the following sections File on the facing page Keyboard o...

Страница 47: ...and creates a new keymap Open imports a Matrix Maker settings file dat Note An error may occur if the version of the selected file is higher than the version supported by the currently installed Matr...

Страница 48: ...ttings to the keyboard Retrieve Keyboard retrieves the data currently programmed to the keyboard device which includes the settings of the MSR Keyboard and Key Mapping Caution During the updating proc...

Страница 49: ...n the auto detection of blocking keys option is disabled When the auto detection of blocking keys option is enabled the keyboard firmware during keyboard operation dynamically defines the options Sent...

Страница 50: ...l To stop this continuous output press any other key Exit Test Mode exits the test mode Load Factory Setting reloads the default factory setting to the keyboard Note After reloading the factory settin...

Страница 51: ...y provide two states down and up Example If the left Shift key is pressed once in the Virtual Keyboard area the user gets a down code which keeps the key in a down state If this programming is kept it...

Страница 52: ...om the Virtual Keyboard section and then select OK Select the code from the Special Codes section and then select OK 3 To update the keyboard with the assigned codes do any of the following steps From...

Страница 53: ...atrix on the previous page To update the keyboard configuration using a dat file follow these steps 1 Do one of the following steps From the main menu go to File Open Select the icon 2 Browse to the f...

Страница 54: ...mpt window as an Administrator Right click on a Command Prompt shortcut select Run As Administrator select Yes 3 Navigate to the directory where the NCR KeymapUpdate exe file is located Note Make sure...

Страница 55: ...open the utility The main window displays and automatically detects the keyboard 4 In the Firmware Download section select to locate and select the firmware file to be installed to the keyboard 5 Sel...

Страница 56: ...prompt To use the Windows Command Line Firmware Update utility perform the following steps 1 Open a Command Prompt window as an Administrator Right click on a Command Prompt shortcut select Run As Ad...

Страница 57: ...nter the following command zypper addrep http download opensuse org distribution 11 4 repo oss oss 2 Search if the libusb library is present or not in the oss repository Enter the following command zy...

Страница 58: ...following physical layout Default Configuration uses a double wide zero key Optional Configuration uses two single wide zero keys 0 and 00 Target Customization Configuration 6932 9622 two double wide...

Страница 59: ...Configuration 3 47 Target Customization Configuration 6932 9622...

Страница 60: ...onfiguration Key Position Number The key position number is based on the IBM PS 2 keyboard standard key position number However keys P1 P31 and N1 N7 are unique in the NCR Compact Alphanumeric 6932 Ke...

Страница 61: ...ix Maker NCR 5932 66xx Windows Configuration Utility Hardware Keyboard Operation To reset the keyboard to its factory default state using hardware keyboard operation perform the following steps 1 Set...

Страница 62: ...age unplug the power cord and then momentarily press the power switch to drain the power supply capacitance The power cord is used as the main disconnect device Ensure that the socket outlet is locate...

Страница 63: ...on The keyboard is not powered Check the POS terminal power The keyboard cable is not connected Connect the cable to the keyboard and connect the keyboard cable to the keyboard port of the POS termina...

Страница 64: ...s not programmed correctly Verify that the speaker settings are correct The speaker harness is not connected Call for service The keyboard is defective Call for service MSR is not working Probable Cau...

Страница 65: ...se Solution The glide pad cable is not connected to the glide pad Call for service The glide pad is defective Call for service Keylock is not working Probable Cause Solution The keylock ribbon cable i...

Страница 66: ...ollowing 1 Turn off the POS terminal properly 2 Disconnect the cable from the keyboard 3 Spray liquid cleaner such as window cleaner spray or a product designed for cleaning office computer equipment...

Страница 67: ...tatic Discharge ESD which can cause failures when swiping cards that have metallic hologram stripes Swipe the card through the MSR in a smooth motion Only swipe it down ONCE and up ONCE Allow the devi...

Страница 68: ...aned using an MSR Cleaning Card before treating it with a MSR Treatment Card For low use retail establishments the cleaning and treatment procedures should be followed at least once per month In areas...

Страница 69: ...used to configure NCR 5932 66xx keyboards but can also be used for the NCR 6932 6xx keyboards Note The preferred Utility application tool for the NCR 6932 keyboards is the NCR Matrix Maker The Windows...

Страница 70: ...ating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Keyboards 5 Select 5932 66xxx 6 Select the Windows Configuration...

Страница 71: ...iguration Utility The 105 USB POS Keyboard configuration main window displays 2 Refer to the following sections for functions and descriptions of the Windows Configuration Utility interface Main Windo...

Страница 72: ...in Window The Windows Configuration Utility Main Window provides the following fields to display the keyboard status and access keyboard configuration settings Information View Control File Connect Co...

Страница 73: ...nformation indicates the current version of application and the name of the manufacturer Firmware Information indicates the current version of the keyboard The Firmware Version is displayed after the...

Страница 74: ...ore information see Speaker Control Window on page 71 Keyboard Configuration Select the Keyboard configuration checkbox to activate the Keyboard configuration window Deselect the checkbox to hide the...

Страница 75: ...eckbox to hide the Key Mapping window For more information see Key Mapping Table Window on page 81 Keyboard Select the Keyboard checkbox to activate the Keyboard window Deselect the checkbox to hide t...

Страница 76: ...d Status button This action prompts the program to read the keyboard status every second until the users select the Stop to get KBD Status button To program to read the keyboard status only once desel...

Страница 77: ...oard configurations and key mappings from keyboard Reset Keyboard to Factory Default State Select Reset keyboard to factory default state to reset the keyboard to its factory default state Write All C...

Страница 78: ...rowse and save different keyboard files Browse Select the browse button to locate a configuration data file from the POS terminal Save Select Save to save the current configurations and key mappings t...

Страница 79: ...NCR 5932 66xx Windows Configuration Utility A 67 Connect Select Connect to detect NCR 6932 Keyboard If NCR 6932 Keyboard is not detected the Not Found Keyboard message is displayed...

Страница 80: ...68 NCR 5932 66xx Windows Configuration Utility Connect and Get All Data Select Connect and Get All Data to detect NCR Compact Alphanumeric 6932 Keyboard and to obtain all configurations and key map da...

Страница 81: ...apping to keyboard to apply all the set parameters to the keyboard The parameters that users set are only applicable until the POS terminal shuts down The parameters return to its original value when...

Страница 82: ...A 70 NCR 5932 66xx Windows Configuration Utility Exit Select Exit to close the Windows Configuration utility...

Страница 83: ...tone generations Do one of the following actions to change Speaker Control Code parameters Select Control Code dropdown arrow and select the desired speaker operation mode Enter a value directly in th...

Страница 84: ...rmat Duration Users may manually enter values from 0 to 255 for duration parameter input 0 having no sound duration and 255 having a sound duration 1 02 seconds Duration is measured in 250ths of a sec...

Страница 85: ...board Configuration Window This window provides the following tabs and control buttons that permit keyboard configuration modifications Page 1 General Parameters Tab Page 2 Blocking Keys Tab Control G...

Страница 86: ...is tab permits users to define options for the following parameters Keylock data mode Numeric keypad layout Double key error detection Auto detection of blocking keys Speaker control parameters Keyboa...

Страница 87: ...te Disable the auto detection blocking keys before defining the blocking keys options The blocking keys option is only applicable when the auto detection of blocking keys option is disabled When the a...

Страница 88: ...Keyboard configuration Select Set Keyboard configuration to apply the set configuration to the keyboard The keyboard configuration that is set is only applicable until the POS terminal shuts down The...

Страница 89: ...e permit users to select the combination of modifier keys GUI Alt Shift and Ctrl The Usage code section of the description table permits users to assign the usage ID value Do one of the following acti...

Страница 90: ...key Select Set Programmable key to apply the set programmable keys information to the keyboard The programmable keys information that is set is only applicable until the POS terminal shuts down The p...

Страница 91: ...nels The right side displays the combination of modifier keys and usage codes for keylock sentinels programmable keys The Right Modifier keys and Left Modifier keys sections permit users to select the...

Страница 92: ...ndow Set Sentinel Table Select Set Sentinel Table to apply the set sentinel information to the keyboard The sentinel information that is set is only applicable until the POS terminal shuts down The se...

Страница 93: ...ive method of defining key functions compared to the Keyboard window The key functions in the Keyboard window may be defined to minimize the possibility of improper settings For more information see K...

Страница 94: ...ing information to the keyboard The key mapping information that is set is only applicable until the POS terminal shuts down The key mapping information returns to its original value when the POS term...

Страница 95: ...ows Configuration Utility A 83 Keyboard Window The Keyboard window provides the following information and functions to configure the keyboard View Option Numeric Option Information Control Double High...

Страница 96: ...The View Option section provides the following view modes Key position number displays the keyboard layout with key position number on each cap The key position number always keeps its original posit...

Страница 97: ...NCR 5932 66xx Windows Configuration Utility A 85 Single Wide Zero Layout displays the keyboard layout with the key name on each cap The key name changes depending on the key mapping modifications...

Страница 98: ...32 66xx Windows Configuration Utility Usage ID displays the keyboard layout with Usage ID value on each cap The Usage ID value changes depending on the key mapping modifications Double Wide Zero Singl...

Страница 99: ...NCR 5932 66xx Windows Configuration Utility A 87 Numeric Option The View Option section permits users to set the numeric pad mode and the 0 configuration...

Страница 100: ...dows Configuration Utility Numeric Pad Mode Select one of the following numeric pad modes Telephone sets the numeric pad in a telephone keypad layout mode Calculator sets the numeric pad in a calculat...

Страница 101: ...s option sets the keyboard to generate separate key codes from each key 6932 6002 6932 6312 Note This option only works when the auto detection of blocking keys option is disabled The configuration so...

Страница 102: ...le wide key Note This option only works when the auto detection of blocking keys option is disabled The configuration software automatically disables the auto detection of blocking keys option Users c...

Страница 103: ...y name and the usage IP is assigned to the selected key Right Left This option is activated if users select one of upper 32 programmable POS key area which are P0 P31 Right means right side of the mod...

Страница 104: ...g information that is set is only applicable until the POS terminal shuts down The key mapping information returns to its original value when the POS terminal reboots To keep the settings write the co...

Страница 105: ...ure the 32 POS keys P0 P31 located in the upper section of the keyboard layout as either double height key or single height key To configure the POS keys into single height or double height perform th...

Страница 106: ...e row as four single height keys 100 Defines the upper two keys on the row as one double height key and the lower two keys on the row as two single height keys 010 Defines the middle two keys on the r...

Страница 107: ...01 Defines the lower two keys on the row as one double height key and the upper two keys on the row as two single height keys 11 Defines the upper two keys on the row as one double height key and the...

Страница 108: ...96 NCR 5932 66xx Windows Configuration Utility Key Mapping Value Definition Window The Key Mapping Definition Window displays the hexadecimal table value HID usage ID and the key usage name of each ke...

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