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NCR Orderman5 User Manual V01.00

Troubleshooting

Orderman GmbH (Part of NCR Corporation)

Error

Possible cause

Possible solution

Cannot connect to Orderman
Secure Radio

No network connection from
radio base station to host
system

Check network cable and
power supply to the radio
base station

Range exceeded

Change position of the
radio base station
accordingly

Radio interference (other
Orderman Secure Radio
network)

Change radio channel

Network configuration was
changed

Check/change network
configuration

*The handheld may only be repaired by trained service technicians.

Содержание 5555 Series

Страница 2: ...man accepts no responsibility for any damage or losses that arise from the use of this manual Orderman accepts no responsibility for any losses or claims by third parties that arise through the use of...

Страница 3: ...5 Views 10 2 2 1 Front 11 2 2 2 Back 12 2 3 NCR Orderman5 Features 12 2 4 Remove replace battery pack 13 2 5 Operation 14 2 5 1 Operating conditions of the handhelds 14 2 5 2 Charging the handheld 15...

Страница 4: ...ls 33 4 4 Regulatory information 33 5 Dual Charger 35 5 1 Overview 35 5 2 Commissioning of Dual Charger 36 5 2 1 Charging Mode 36 5 2 2 Maintenance Mode 37 5 3 Technical details 37 5 4 Regulatory info...

Страница 5: ...s 1 3 1 Serial number Orderman5 has a 12 character NCR serial number that starts with 125 and is followed by an 8 digit number You ll find the serial number on the packaging label SERIAL NO and on the...

Страница 6: ...u can also display the serial number in the application handheld must be ready for operation To do so perform the following step s Press and hold the Left Capacitive Button for 3 seconds to open the S...

Страница 7: ...NCR Orderman5 User Manual V01 00 General information Orderman GmbH Part of NCR Corporation 7 Select Device Info In Device Info the serial number is displayed...

Страница 8: ...ious damage to property can occur Warnings are highlighted by horizontal lines above and below the text Danger Danger means that serious personal injury can occur In particularly serious cases there i...

Страница 9: ...tc 1 4 3 Safety information for battery pack The handheld runs on a lithium ion battery Observe the following instructions for safe handling Improper use of lithium ion batteries cutting breaking over...

Страница 10: ...NCR Corporation 10 2 NCR Orderman5 Handheld 2 1 Product description The NCR Orderman5 is specially designed to connect with an Orderman Secure Radio OMB3 or OMB4 Data is entered only through the inpu...

Страница 11: ...00 NCR Orderman5 Handheld Orderman GmbH Part of NCR Corporation 11 2 2 1 Front Fig 3 NCR Orderman5 handheld front Touchscreen display Left hardware button Status LED Hardware On Off Right hardware bu...

Страница 12: ...NCR Orderman5 handheld back Right hardware button Hardware On Off Model plate Charging contacts Battery release button Left hardware button 2 3 NCR Orderman5 Features Name Orderman5 Orderman5 Orderma...

Страница 13: ...handheld unit By pressing the release buttons the battery pack is ejected slightly from the handheld When inserting the pack press on it until you feel it engage click in the battery lock in the batte...

Страница 14: ...You can turn off the handheld by pressing and holding the On Off button 2 5 1 2 Standby When the handheld is in ready mode briefly press the On Off button to switch the unit to standby mode display o...

Страница 15: ...Note To place the handheld unit in the eBase you must first remove the safety cord Note Fully charge the battery initially before using the unit i e until a solid green Charging status LED appears The...

Страница 16: ...p process Steady light Recharging error see Troubleshooting section 2 5 2 2 Removing handheld from the eBase By tipping the unit head down you can remove the unit from the eBase Fig 8 Removing handhel...

Страница 17: ...ou ll find all the settings available NCR Orderman 5 5 NCR Orderman 5 SOL OMB3 4 MAX OMB3 4 Danube ByOA Screen Brightness level x x x Sleep timer x x x Dim timer x x x Font size x x x Turn off display...

Страница 18: ...utton menu card action x Use 24 hour format x x x About Application x x x Variant x x x Serial Number x x x Emulation Serial Number x x OS Version x x x Mode x x x Ethernet IP Address x x x WiFi IP Ad...

Страница 19: ...held proceed as follows Switch on the belt printer In the Settings menu select Printer Pairing Select the Pair Printer now function Once the NFC printer is found and paired a test printout is created...

Страница 20: ...ter Settings activate Bluetooth Pairing Switch on the belt printer In the Settings menu select Printer Pairing In the Printer Pairing menu select Pair Printer now Select Discovery After the scan is co...

Страница 21: ...belt printer proceed as follows Open the Settings menu Select the Printer Pairing submenu Select Test print A test printout will be generated 2 8 Testing the unit 2 8 1 Testing the acceleration senso...

Страница 22: ...d Orderman GmbH Part of NCR Corporation 22 2 8 2 Touchscreen Test Open the Settings menu Open the Tests submenu Select Touchscreen You can draw lines with a pen or finger on the touchscreen And the re...

Страница 23: ...R Corporation 23 2 8 3 ISO UID Test Open the Settings menu Open the Tests submenu Select ISO UID Hold an NFC storage medium near the handheld s antenna The test results will be displayed on screen Fig...

Страница 24: ...GmbH Part of NCR Corporation 24 2 8 4 LED test Open the Settings menu Open the Tests submenu Select LED Select the desired color The status LED lights up solid in the desired color If you select mult...

Страница 25: ...an GmbH Part of NCR Corporation 25 2 8 5 Ping The Ping Test only works in a connected IPV4 network Open the Settings menu Open the Tests submenu Select Ping Select the desired IP address Select Start...

Страница 26: ...ration 26 2 8 6 Display test Open the Settings menu Open the Tests submenu Select Display The test results will be displayed on screen After 10 seconds or by touching the display changes color from bl...

Страница 27: ...perating temperature ambient 10 to 50 C Charging temperature ambient 0 to 35 C Display Size 5 inch resolution 1280x720 HD color 24 bit brightness max 450 cd m2 Touch Screen PCAP touch panel 4 fingers...

Страница 28: ...rman com downloads Safety and handling See the Safety information in the user manual before using the unit Regulatory information Regulatory information certification and certification mark are availa...

Страница 29: ...l V01 00 Battery Pack Orderman GmbH Part of NCR Corporation 29 3 Battery Pack 3 1 Overview Battery Pack Views Battery pack 3 2 Technical details Lithium polymer battery Voltage 3 7 V Charging capacity...

Страница 30: ...oad the user manual visit our website www orderman com downloads Safety and handling See the Safety information in the user manual before using the unit Regulatory information Regulatory information c...

Страница 31: ...eBase is used to recharge the handheld The power can be supplied to the eBase via micro USB port or original NCR Orderman power supply unit available as an accessory 4 1 Overview of eBase Fig 18 eBase...

Страница 32: ...o system center Yes No Update resources Yes No Note It is only possible to connect to the system center using the micro USB port on the computer on which the system center is installed and on which a...

Страница 33: ...2 5A NCR Orderman5 User Instructions Read the user instructions before using the unit To download the user manual visit our website www orderman com downloads Safety and handling See the Safety inform...

Страница 34: ...ration 34 EU declaration of conformity Orderman GmbH hereby declares that this device complies with the basic requirements and the other relevant provisions of the directive 2006 95 EC A copy of the E...

Страница 35: ...00 Dual Charger Orderman GmbH Part of NCR Corporation 35 5 Dual Charger 5 1 Overview Fig 20 Dual Charger Charging slot 1 Charging slot 2 Charging contacts LED status display Jack for power supply Sele...

Страница 36: ...ys to weeks before use particularly to protect the batteries The switch for the operating modes is located on the base of the Dual Charger s housing The two LEDs display the unit s mode during the boo...

Страница 37: ...n maintenance mode there is no Battery fully charged notification Fig 22 Status LEDs for boot process in maintenance mode 5 3 Technical details Function DualCharger PID Leak tightness spill water proo...

Страница 38: ...s Safety and handling See the Safety information in the user manual before using the unit Regulatory information Regulatory information certification and certification mark are available under the Reg...

Страница 39: ...NCR Orderman5 User Manual V01 00 Orderman Stylus Orderman GmbH Part of NCR Corporation 39 6 Orderman Stylus 6 1 Description...

Страница 40: ...NCR Orderman5 User Manual V01 00 Orderman StylusII Orderman GmbH Part of NCR Corporation 40 7 Orderman StylusII 7 1 Description...

Страница 41: ...Corporation 41 8 Orderman5 Pouch The Orderman Pouch protects the handheld and provides fast and safe access If the handheld is placed in the pouch with the safety cord point up as shown in the figure...

Страница 42: ...shown in the figure below steps Fig 24 Safety Cord Handheld Safety Cord Leadership Pull the safety cord in the guide provided by the handheld until it clicks You can push the safety cord from both si...

Страница 43: ...NCR Orderman5 User Manual V01 00 Accessories Orderman GmbH Part of NCR Corporation 43 10 Accessories 10 1 eBase power supply unit...

Страница 44: ...ean cloth or cotton swab to wipe clean the contacts Periodically clean the contacts of the dirty contacts of the rechargeable batteries with a dry clean cloth Wipe the touchscreen display with a damp...

Страница 45: ...supply to the service multi charging station and power supply unit Battery lock dirty Clean the lock Battery lock is defective Handheld needs to be repaired Spring contacts are defective Handheld nee...

Страница 46: ...tion from radio base station to host system Check network cable and power supply to the radio base station Range exceeded Change position of the radio base station accordingly Radio interference other...

Страница 47: ...ns 5 Charging status LED 16 31 35 Disposal guidelines 9 Labeling 5 Lithium ion battery 9 Manufacturer information 5 Network status LED 31 35 NFC 12 On Off button 14 Orderman contractual partners 5 Ord...

Страница 48: ...of the electronic devices Secure Radio Base Station OMB3 4 The Orderman Secure Radio Base Station allows users to connect Orderman devices to the host system and an extension of the radio range H Han...

Страница 49: ...e of max 424 kbit s O Orderman Secure Radio The Orderman Secure Radio uses the 433 915 MHz bandwidth The ability to penetrate solid objects the large range the minimal power consumption the interferen...

Страница 50: ...NCR Orderman5 User Manual V01 00 Glossary Orderman GmbH Part of NCR Corporation 50 CONTACT...

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