1300 366 024
nce.com.au
6
REPAIR, RETURN & REFUND POLICY
About our policy
At NCE we want our customers to be completely satisfied with their purchase. We therefore
recommend that you read be familiar with our Repair, Return and Refund Policy and our NCE
General Terms and Conditions of Trade.
NCE offer a product warranty guarantee of 12 months (one year) to the original purchaser from
the time of purchase. Goods at the time of sale are deemed to be free from defects and fit for their
intended use and purpose only and of a saleable quality.
Goods that are deemed faulty may be returned for repair, replacement, credit or exchanged only
after approval from NCE. The conditions of these returns are outlined in the NCE that accompanies
all NCE products. This document can be found at www.nce.com.au.
Warranty Conditions
NCE offers an ‘Express Warranty’ that is activated at the time of NCE product purchase by the
consumer. This Warranty is in addition to any warranties mandated by Australian Competition and
Consumer Laws.
Nothing in this warranty is to be interpreted as excluding, restricting or modifying such warranties
as required under Regulation 90 of the Competition and Consumer Regulations 2010.
Change of mind
Please choose carefully as credits and returns are not provided where you have simply changed
your
mind or made a wrong selection. We recommend that you carefully review any orders before
proceeding. Goods can not be accepted for return unless agreed in writing by NCE and a
restocking charge of 25% may apply.
Damaged goods
NCE recommend that you immediately inspect any goods that we deliver or that you collect from
any of our warehouses to ensure you are completely satisfied with the goods, including that the
goods are of acceptable quality, and match the description we have provided to you.
If any goods arrive damaged, please contact your NCE Account Manager as soon as possible so a
Return Authority Number can be arranged and the goods inspected. Goods must be returned
within a reasonable time. The acceptance of the goods delivered shall be deemed for all purposes
to have taken place 30 days* from the date of delivery.
If a purchaser receives a product that is damaged in transit from NCE, the purchaser should:
• Refuse to accept delivery of the product,
• Direct the courier to “Return goods to sender” and
• Notify NCE Customer Service or Warranty Department immediately.
NCE will not accept warranty claims on items delivered tp the requested destination and inspected
at time of delivery by the purchaser that are subsequently deemed to be damaged in transit, after
7 days of delivery from the delivery date.
